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Mercure Hoi An

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Traveler (343)
Room & Suite (103)
Pool & Beach (64)
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Overview
  • Excellent45%
  • Very good31%
  • Average16%
  • Poor5%
  • Terrible3%
Travelers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (383)
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288 results
Traveler rating
143
90
37
12
6
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LanguageEnglish
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143
90
37
12
6
Show reviews that mention
All reviewspoolside suiteaccor hotelsthe hotel's shuttleold townvisited this hotelnice hoteljunior suitesthe pool area was lovelyspeak english wellsmall gymreception deskpool sideshuttle servicepush bikesfree shuttle to the beachegg stationthe hotel offers
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1 - 5 of 288 reviews
Reviewed 6 days ago via mobile

We stayed here with a out picnic for staff which arranged by our company. I shared a double room with a view of swimming pool. The room is quite large and comfortable. It is located far from the center but hotel has shuttle bus to...More

Thank SavinaSavina123
Reviewed 3 weeks ago via mobile

Three of us stayed at the Mercure Hoi An Royal on 23 and 24 February 2018. Hoi An would have to be one of my favourite places in Vietnam. The Hotel staff were very obliging. Across the road was restaurants, spa for nails, feet and...More

Thank 1Beat07
Reviewed February 19, 2018 via mobile

The hotel itself was okay, room was comfortable but the shower left the bathroom floor soaked as the shower screen wasn't big enough. Breakfast chef was excellent and did really good eggs, scrambled, fried and omelette. The only issue we had was with the shuttle...More

Thank Karen L
Response from MercureHA, General Manager at Mercure Hoi AnResponded February 22, 2018

Dear Karen L, Thank you for sharing your experience of stay with us during Vietnamese new year period. I would like to apologize for some inconvenience about shuttle bus service, taxi was unable to book in advance due to very short distance from our hotel...More

Reviewed February 11, 2018 via mobile

This is a welcoming hotel with a lovely pool and pleasant gardens and helpful staff. It is roughly midway between Hoi An town and An Bang beach and the hotel offers a free shuttle to both in the morning. You need to make your own...More

Thank susanlucas1950
Response from MercureHA, General Manager at Mercure Hoi AnResponded February 13, 2018

Dear susanlucas1950, Thank you for sharing your experience of your stay on Tripadvisor. Definitely bathroom issue is our priority to improve during our up-coming renovation this year and re-train for all the staff. We thank you for your patronage and look forward to having you...More

Reviewed February 10, 2018 via mobile

The hotel is well situated not in the heart of the city, but near the"Old town", as well as not far from the beaches. Good place to stay in HOI AN, provided one is accommodated in the "Junior Suites"; the cost of the suites being...More

Thank Nice_FranceMichel
Response from MercureHA, General Manager at Mercure Hoi AnResponded February 13, 2018

Dear Nice_FranceMichel, I am delighted to read that you enjoyed your stay with Mercure Hoi An. Your invaluable comments are very important to us as it allow us to maintain standards of quality, service and comfort for Mercure Hoi An is renowned. We look forward...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
$832 - $891 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Luxury Hotel in Hoi An
#82 Spa Hotel in Hoi An
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$832 - $891 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#48 Luxury Hotel in Hoi An
#82 Spa Hotel in Hoi An
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (343)
Room & Suite (103)
Pool & Beach (64)
Dining (51)
Family and Play Areas (4)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Danielle G
September 22, 2016|
AnswerShow all 4 answers
Response from MercureHA | Property representative |
local shops are around hotel within walking distance but most of them close about 8 - 9pm. The distance to the beach is about 2km.
0
Votes
kazzalevi
August 16, 2016|
AnswerShow all 4 answers
Response from MercureHA | Property representative |
yes, we have !!
0
Votes
Linda I
December 9, 2015|
Answer
Response from MercureHA | Property representative |
Hi Linda, Thank you for your question. Please be informed that train tickets vary depending on the time of your booking and also the type of your seats on the train. All train booking websites are in Vietnamese only, not... More
0
Votes
Room Tips
"Choose a room facing the courtyard !"
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"not sure why but on arrival had to pay a 2.5 vtd deposit [ £75.00 ] when settling our bill for upgrade had to..."
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"Pool side suites are very good"
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"Ground floor suite was lovely with easy access to pool, and lobby"
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