lovely hotel with friendly and respectful staff. Clean rooms. Close to Al Qasba and Al Majaz waterfront. Nearby shops and restaurants near by. The staff are willing to assist with what ever you need. Taxis are accessible at any time.
Mr. Nishantha was very very rude. Absolutely no respect for guests. He was yelling at my parents, yes that is right! Here is the story: my parents booked a room and my brother was with them, unlike many hotels they did not have the policy of accommodating with an extra bed and extra charge- fair enough- but this could have been communicated in a polite manner. Mr. Nishan misbehaved with my parents, they would not let them enter the room until one of them leaves- in this case it was my mother who ended up staying with my aunt and uncle. She wanted to enter the room to pack her stuff but they refused to let her in. After my dad requesting them - they finally said yes. Anyway he clearly has no customer service skills and should be fired! Even if your hotel is good- if you cant provide good customer service, nothing else matter.…
very good hotel beautifully room very good location and people's are very helpful free pick and drop to expo complimentary breakfast free pick up and drop to airport we are very thankful for royal crown suites
hotel staff is very professional and help full I like royal crown hotel because hotel is very good with nice location rooms are very good we feel very comfortable internet speed is very business centre is very good swimming pool is very nice gym is very good thank you
very very good hotel staff is very help full and professional rooms are very beautifull and big swimming pool is very neat and clean food is very good and reasonable price always people's ready for help thank you