My stay at the Doubletree was such a pleasurable one. The service is amazing with the friendliest staff. Great food and spaces are kept clean. I enjoyed the pool, bar and restaurant the most. I would definitely visit again!
It is so wonderful to return here where the reception is always warm, welcoming and full of smiles :) Under the dynamic Bilal, the team seemed to have improved their awesomeness ! The room was perfectly cleaned, sanitized and stocked with the usual amenities. Breakfast was great especially with the super chefs and waitrons - wonderfully fresh, tasty and wholesome breakfast choices to suit everyone's pallette. Superstars: Prime-Rose, Habiba, Amalshaju, Swapon, Rijo, Ahmed and John (Reception/FO). We appreciate all the attention to detail and super-welcoming demeanour - made us feel like we returned home after a trip :)) Bilal, so wonderful to know that you and Ruth have every guest at heart when you do your amazing service with your team. Take care, stay healthy and see you soon (inshallah :)…
I made a booking and confirmed it on booking.com at a stipulated price. They are now forcing me to either cancel my booking or pay more then 4x the original price. I have tried contacting the resort but they are not responding to my emails after 24 hours. Poor reservation service and they don’t honour your booking. Disappointing service from such a big hotel chain.
Room is fine, meals are very basic & not much choice ! Certainly not up to its star rating, a lot of holidaymakers crammed into a small space & if you want peace & quiet this is certainly not the place for you .........I have stayed at Hilton hotels before - this is the worst !!!
Very excellent service staff. Everything is excellent. Thanks to all the staff. Thanks to Mr. Sajit and Mrs. Ari (not sure of her name) receptionist. ll be back soon inshallha .. keep it up. **Congratulations double tree hotel you have efficient and excellent staff**
The hotel was nice and all of the staff were so kind and accommodating. From housekeeping to fnb to front office everyone was so polite and professional. Ruth was very kind to allow us a late check out.
Let’s start this review on a high- the staff at this hotel are exceptional, genuinely one of the nicest teams we have ever had the pleasure of being around. Not only were staff accommodating and friendly but they made they hotel feel like you were around family- in particular we would like to thank Addy, Younus, Rian, Ayu, Valentine, Javaid (my daughter literally lived on his naan bread), Ashish, Deelshan (our fellow Bengali) and in particular Abhi (you my friend were awesome!). I would also like to thank Ahmed who after realising that I was disappointed after checking in for reasons I will explain below worked incredibly hard to help make the trip more enjoyable for myself and my family. The staff truly do save this Hilton, @ParisHilton, you need to give these guys a raise because if it weren’t for them this hotel should have been rated a 3* not 5*. For one we felt rather conned when I had initially booked an all inclusive thinking that’s what I would recieve, instead upon check in I was told that we would get 3 meals plus drinks…um that’s called full board not all inclusive. However if I wanted ‘all inclusive exclusive’ (meaning snacks etc included) then it was an additional £1600!!! What?! I had already paid more than a full board package to get what any other hotel would have classed as all inclusive. What a con. Again no fault of the staff here as Ahmed did try to help but it’s just greedy Hilton policy. The hotel itself is tired and the general atmosphere is cheap with the plastic unmatched flowers on display in the lobby to peeling paintwork around the buildings. Another major downfall are the loud rowdy guests, some who are incredibly rude to staff and other guests. To conclude our two week stay would quite frankly have been unbearable and certainly not the usual 5 star hotel experience we pay for (we stayed at Waldorf Ras Al Khaimah in December and that was incredible) had it not been for the wonderful people named above…Doubletree Hilton staff are the absolute best!…
Was all excellent specially when in all dining restaurant during breakfast time sayu and rahena always assisting us with their excellent service 👍👍👍👍👍👍👍👍👍👍👍👍👍👍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍😍 well done and will comback again soon thank you ………………….
Nice Service! Very accomodating and friendly staff. Especially Ms Ruth at Reception/Front desk For improvement : Room facilities, some fixtures aren't working well like toilet and bath. More to improve for room cleanliness!
Enjoyed the spacious and quiet room here. The spread at breakfast buffet is basic but is not bad overall and will have what you need. There is a rooftop pool and shisha bar at night. All staff are friendly and helpful. Thank you for a relaxing experience. Hope to be back soon.