Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Citymax Hotel Ras Al Khaimah is centrally located in the Al Nakheel area by the creek, just steps from the Free Trade Zone and RAK Exhibition Centre. Walking distance to two major shopping malls, the hotel is also a stone's throw away from the souks and historical sites of the Emirates’ old city, as well as Jebel Jais mountains, which host the world’s longest zipline! Ras Al Khaimah Airport is 25 minutes away, and Dubai Airport is 70 minutes away. Choose from multiple food & beverage options such as The Huddle Sports Bar & Grill, Claypot restaurant, our all-day dining restaurant CityCafe, 24-hour Lavazza coffee shop, and the Aqua Pool Bar. Each of the 204 guest rooms provides contemporary comforts such as free WiFi and much more. Unwind by our glorious rooftop pool and stay fit with our state-of-the-art gym. Whether you’re in town for leisure or work, we've got everything you need for a fun and cost-effective stay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Trendy
Languages Spoken
English, Arabic, Filipino, Hindi
Location
Bin Daher St, Ras Al Khaimah 000000 United Arab Emirates
Name/address in local language
Citymax Hotel Ras Al Khaimah
1,011 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Citymax Hotel Ras Al Khaimah is celebrated for its comfortable and pristine rooms, with guests often remarking on their spaciousness and the stunning views they provide. It's touted as a budget-friendly option that doesn't skimp on value, offering a range of satisfactory services. The hotel's location earns high marks for its easy access to local attractions, and the service is generally praised for its attentiveness and professionalism.
Guests enjoy the inviting atmosphere, complemented by live music, although there's a rare critique of the singing. Moreover, the cleanliness of the hotel is consistently highlighted, as are the family-friendly amenities.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory
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Detailed Reviews
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We have stayed at many hotels around the world and this hotel is definitely worth a place among our top 10 hotels. From the moment you enter, you''ll notice the care and attention to detail that sets this hotel apart from the rest. The rooms are stylishly designed and equipped with everything you could need to feel at ease—from luxurious bedding to luxurious essentials and thoughtful amenities like beding, adding a touch of luxury to your stay.
The breakfast experience is second to none. The menu is diverse and curated to suit everyone’s tastes, while the food quality is in every way—fresh, delicious, and beautifully presented. Whether you start your day with a hearty meal or prefer light options, you''ll find every summit is a real treat.
The crew deserve a special mention for their service, which is the perfect blend of attentiveness and professionalism without any dilemma. They cater to your needs before you ask, making you feel like a special, valuable guest.
This hotel rarely combines luxury and warmth, creating an atmosphere that feels like a home away from home. If you''re looking for a place to unwind, recharge, and feel totally pampered, this is the place. Feel free—pamper yourself and enjoy every moment!
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Date of stay: August 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was for my girlfriend's birthday. The hotel was good, but our stay became perfect thanks to the staff. They were incredibly flexible, which I honestly didn’t expect. Before my arrival, I called the night shift to inform them that we might arrive around 12 PM or 1 PM. The response was that early check-in charges would apply, so my expectations were quite low.
However, upon arrival and during check-in, the reception staff completely changed my mind with their exceptional service. A big thank you to the receptionist who gave us a beautiful room with a great sea view. I also want to express my gratitude to Mr. Sameh for his outstanding hospitality and excellent management. He is truly a great example of what someone in charge should be. During my two-night stay, his willingness to go above and beyond to help us was greatly appreciated. His professionalism and friendly approach made a huge difference. Thank you as well for the late check-out!
Another staff member who stood out was a Filipino receptionist. I went to the front desk after 2 AM to ask for cutlery. He informed me that the restaurant was already closed, but as I was leaving, he offered me cutlery from his own food order just to make sure I was okay. He even apologized for offering his personal items. This level of care and attention to guest comfort is rare and truly admirable.
Lastly, I want to thank the security team, especially the day-shift guard, who was always smiling and eager to help.
Thank you so much to everyone for making our stay so memorable. You’ve set a high standard for hospitality, and we’ll definitely visit again!
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:All was good
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wael Abdelaziz, General Manager at Citymax Hotel Ras Al Khaimah
Responded Nov 21, 2024
Dear Guest, We just wanted to take a moment to say a big 'thank you' for leaving a review of your recent stay with us. It really made our day to read such glowing comments about our facilities and services. At Citymax Hotel Ras Al Khaimah, we always aim to go the extra mile for our guests, and we're thrilled to hear that we hit the mark during your stay. We can't wait to have you back for another amazing experience. Thanks again for choosing Citymax! Best Regards, Wael Abdelaziz - Hotel Manager
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Clean hotel, my room was spacious, satisfying breakfast meal. The staff were professional and courteous throughout my stay. Check-in and check-out were both swift and efficient. Housekeeping did an excellent job of maintaining the room daily, and any requests I had were promptly addressed.
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Date of stay: August 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wael Abdelaziz, General Manager at Citymax Hotel Ras Al Khaimah
Responded Sep 1, 2024
Dear Guest, Thank you for sharing your experience online following your recent stay at Citymax Hotel Ras Al Khaimah. I am delighted to read that we have met your expectations in most aspects of our services and that you left our hotel satisfied. We look forward to welcoming you again whenever your travels bring you back to Ras Al Khaimah! Best Regards, Wael Abdelaziz - Hotel Manager
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I think Ahmed is very excellent and one of the most dedicated staff in this hotel .However, I would kindly recommend for him to have more cooling facilities added to the shade and umbrellas because I am really concerned on how he stays in this too much sun and hot weather long for long time with Guests in the open pool area with so much heat .The outside area has too much hot weather . He maintains the gym and pool area very neatly , cleans it all the time and gives 100% service and safety for kids and all swimers . I really appreciate him for the hard work for us.The hotel facilities are so excellent.We are really enjoying our stay and tour .
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wael Abdelaziz, General Manager at Citymax Hotel Ras Al Khaimah
Responded Jul 9, 2023
Dear Guest, Thank you for taking the time to post your review, your comments are very much valued. Our colleagues are trained to only provide the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to welcoming you again to Citymax Hotel Ras Al Khaimah. Best regards, Wael Abdelaziz - General Manager
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Service degraded a lot! Being a regular visitor of the place, I can easily say that the crew now has a lot to catch up to the reputation that was established by earlier ones. The current crew is okay however; needs to work more on attention to details, cleanliness and being hospitable and professional. Basics of service and guest experience were felt being overlooked.
Outlet layout is now crowded, perhaps a requirement to cater to high volume on certain days. Entertainment is not good at all. If you really want to have a singer then get a singer and not a screaming Karaoke Artist…. missing the notes, pitch and struggling to match up to the background music…. falling behind lagging the accurate tempo.
The most disappointing thing was a lack of integrity towards billing. Nevertheless, the overall experience can still be improved to be at its best as it used to be.
Above review has been written based on observations on several occasions than just one and does not intend to get any of the team into any troubles. It’s just a suggestion to the management, take it or leave it it’s your choice.
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wael Abdelaziz, General Manager at Citymax Hotel Ras Al Khaimah
Responded Jan 11, 2024
Dear Guest, Thank you for staying with us. We are grateful for the attention to detail that you have given towards every aspect of your stay but at the same time, deeply regret to hear about some service shortfalls that you encountered. Please rest assured that your concerns have been addressed with the concerned departments and corrective measures will be carried out accordingly. Thank you once again for your valuable feedback. We hope that you will give us another opportunity to welcome you again to Citymax Hotel Ras Al Khaimah and provide you with a better experience next time. Sincerely yours, Wael Abdelaziz - Hotel Manager
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Many thanks to Kalooo, Priyanka, Vangelina, the man who brings water in the room and security man for helping me with my stuff♤ Great place to visit, I've been so happy to stay here for 3 nights, I love the painting in the room, everything is tip top, room lights, atmosphere, gym and you can catch a sunset from the rooftop at the swimming pool. I've enjoyed it, and Kaloo taught me how to say thank you in his language. Front desk you are the best, and all the rest♡ Jesupati😀 👍
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Date of stay: March 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wael Abdelaziz, General Manager at Citymax Hotel Ras Al Khaimah
Responded Mar 14, 2024
Dear Guest, Thank you so much for taking the time to share your recent experience at Citymax Hotel Ras Al Khaimah. We're thrilled to hear that you had a great stay with us, and we're glad to have been a part of your journey. Our team takes great pride in providing a warm and welcoming atmosphere, and we're happy to have made you feel comfortable and valued during your stay. We appreciate your feedback, and we look forward to having you stay with us again soon! Kind regards, Wael Abdelaziz - Hotel Manager
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Mine and my friends families decided to book this property and we did so 2 weeks in advance. They had the audacity to tell me when I reached there for check in that the booked rooms are not available and they can offer me an alternative with a different view. Eventually we had to compromise for smaller rooms and we’re not even compensated monetarily for it. The shower door wasn’t closing and each time someone took a shower the entire bathroom would be flooded. They had no solution for it other than asking me to put a towel near the door each time someone used the shower. Can’t believe this was a hotel, felt more like some lodge.
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Review collected in partnership with this hotel
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nidal Saloum, General Manager at Citymax Hotel Ras Al Khaimah
Responded Jan 2, 2023
Dear Sinto1984, We regret to learn that your recent experience with us was less than satisfying. Please accept our apologies for any inconvenience caused. Rest assured that we will carry out corrective measures to improve our services. We trust that you will give us another opportunity to provide you with a better experience and surpass your expectations the next time. Sincerely, Nidal Saloum - Hotel Manager
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The staff is excellent, the rooms are large. Clean up. Water, tea, coffee and cream were brought in every day. The food is delicious, varied. Christmas 3 days had seafood. It's a long way to the beach, but they take a minibus back and forth. There are many hypermarkets in the area, prices are not high. They drank mango and avocado frets for only 180 rubles. 14th floor pool with chic views!
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Automatically translated
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of my friend recommended me to stay in city max hotel ras al khaimah and I took room here . It's a totally worth it . Staff was very friendly and helpful especially Mr Roshan , Ravi and swaraj . All of them was good and loyal to their work . They cleaned our room very perfectly without requesting and I was surprised and happy with the cleaning so definitely I would like to thanks them. Thank you
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nidal Saloum, General Manager at Citymax Hotel Ras Al Khaimah
Responded Apr 2, 2023
Dear Guest, Thank you for taking the time to post your review, your comments are very much valued. Our colleagues are trained to only provide the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to welcoming you again to Citymax Hotel Ras Al Khaimah. Best regards, Nidal Saloum - Hotel Manager
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I rarely write reviews, but in this case I want to praise and increase the rating of this hotel, because it was really a carefree vacation for me. no problems with early check in, I had a wonderful room on the 12th floor overlooking the bay number 1212 (recommended). the food was excellent (breakfast and dinner), not monotonous, they were taken to the beach, the room was cleaned every day, the towels were changed, the pool is clean, towels are given to the beach by the pool. the bus to the beach runs from 9.30 to 11.00, but no one was left. everything was wonderful. thank you very much for a wonderful vacation! ❤️
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Date of stay: January 2023Trip type: Traveled solo
Room Tip:public beach don’t have toilets that can be problem)) flamingo beach has toilets))
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nidal Saloum, General Manager at Citymax Hotel Ras Al Khaimah
Responded Jan 27, 2023
Dear Guest, Thank you for your amazing review, Ms. Anastasya. We are grateful for your detailed feedback. We're thrilled you loved your experience and we'll be sure to pass along your kind words. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily. So, thanks for your kind words and we look forward to seeing you again. Best regards, Nidal Saloum - Hotel Manager
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Dubai, United Arab Emirates4 contributions10 helpful votes
The beach is Not connected to the hotel. A shuttle from the hotel to the public beach. Family rooms available with inside door. Non smoking and quiet. Good for family.
There are more places to choose from in the Ras Al Khaimah area.
PRICE RANGE
$42 - $63 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Ras Al KhaimahRas Al Khaimah
NUMBER OF ROOMS
204
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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