I had a great experience in Cove Rotana Beach Resort. The staff are so accommodating they are all friendly and approachable. And thanks to Gaufer the cleaning manager he is so kind and always checking on us if we need something. This hotel is highly recommended! Worth it.
Impressed with the hospitality and friendliness of the staff most especially Mr. Peush. Facilities are really nice and great for family. Looking forward for the next coming holidays. Will definitely come back and visit.
Everything is great .starting from the cleaning specially Marzan from housekeeping who is doing good joob .He is very helpfull and friendly. the whole experience is great .it is our frist time this hutel .we are really injoing our stay
It was amazing vacation.. The room are very comfortable and clean.. Cleaning service was great. We lived in room 9011 the cleaning manager Marzan was very polite and did everything so that we had a very comfortable stay and clean room. ❤️🔥
Room are clean .everything is perfect. The staff is friendly .the view is amazing .weather is good ..I am glad to be there and will return ... Thanks Marzan for my clean room everyday. The restaurant food was very very tasty. We really injoying our stay
The cleaning and arranging rooms is amazing , specially Mr. Marzan , the breakfast amazing , with alot of types if food , receptionist mangers all helpful , great experience, will recommend it , can not wait till next visit .
The Roman was all day very clean.the Marzan is doing nice room cleaning up.its an awesome experiance to Stay here!very good beach and Restaurants food very tasty.all staff very hepfull Next years i will visit again this hutel
I been trying to hold myself for the entire duration of the stay I keep quite cause I really don’t want to ruin our special occasion, 1st I will really highlight the unprofessional way of our check in I do feel that she don’t want to assist us, if you are busy with your other work please do not stay at the desk cause for us who travel so far just to reach your destination is looking forward for a proper assistance, 2nd the way you ask my brother for the voucher is like blaming us for not having a print out specially the tone of your voice it is really INSULTING!!! yet I remain calm cause I dont want the day to be ruin, just to inform you that even we booked for a promotional rate it does not mean that we are not paying there are so many properties in RAK which offers a lower rate but then we choose to stay in your property expecting a proper service, 3rd the check in was so cold and robotic we are looking at her while she is so quite clicking her computer and we are looking at her so lost and thinking what is happening, since she is not talking I ask her while she keep clicking her computer the timing for kids club and her answer is yes I’ll explain to you later 👏seriously this staff really needs a training I really do feel she is not happy with what she is doing, she finish giving us the keys and being robotic she mention about the facility without answering my previous question, A kiosk will be much more better than the check in we had. I really suppose to mark this survey as 1 but then Hossam from buggy service was really helpful and patient to explain and assist us, Hossam really made us feel welcome after this check in management should always looked into this staff also I would like highlight Julie from all day dinning (dinner)he was kind and always looking into our needs, he even bought juice for my nephew from the kids area having this extra mile helps me to come back again to my vacation mode. During breakfast I’m not so happy as I notice that once the other table seat directly they offer coffee and tea yet for us we are already half of the meal before they offer, It’s suppose to be a lovely vacation you have a great facility yet the impact of the service is really disappointing also most of the staff in all day dinning is waiting to be approach I believe the staff should look into what our need during the stay…
Have a good service and the staffs are so accommodating I highly recommend this place☺️ everyone is friendly specially Peush the cleaning supervisor Also the food is good Cleaning service is very well
We are very satisfied with the housekeeping Cleaning service from the Mr. Marzan. The food is very delicious The beach is very nice and clean and you can get from the infinity pool a very nice view. We really injoy our stay