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Cheaper
Average
Higher
About
4.5
#15 of 34 hotels in Ras Al Khaimah
Location
4.4
Rooms
4.4
Value
4.4
Cleanliness
4.5
Service
4.4
Sleep Quality
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located in the heart of the city beside the creek, Hilton Garden Inn Ras Al Khaimah is close to local attractions such as the old town, souks and walking distance to the city’s major shopping malls. It is the perfect getaway for short and long leisure breaks. For those on a work trip, the hotel is in the business district and just across the Ras Al Khaimah Exhibition Centre and the Free Trade Zone
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Hilton Garden Inn Ras Al Khaimah is celebrated for its friendly service and welcoming atmosphere, though some guests have encountered inconsistencies. Its location earns high marks for being close to shopping and peaceful surroundings. The hotel's amenities, including the pool and breakfast buffet, are popular among guests, despite occasional room service issues.
While the rooms are appreciated for their cleanliness and space, noise can be a concern. Travelers are divided on the value, with some praising the cost-effectiveness and others considering it a bit steep.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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I have stayed here several times and I have never been disappointed. Hotel is clean, light and airy. Rooms are great spacious, always feels clean. Staff are amazing, pool is great, staff at the pool are also fantastic. Food is great also. I always enjoy my stay here and would certainly go back again. Love this hotel and the staff. Keep up the great work.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evan Harrington, General Manager at Hilton Garden Inn Ras Al Khaimah
Responded May 15, 2023
Dear Johnredd, Thank you for the wonderful review and I am always happy to see that a member of the HGI family still enjoys 'coming home' time and time again. We look forward to the next staycation and hope to see you soon. Best regards, Evan Harrington General Manager
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I came to Ras Al Khaimah to work and was lucky enough to be able to stay in the Hilton Garden Inn. The room overlooked the Persian Gulf, it was spacious and comfortable, management put in a brand new fridge for me, a toaster and a microwave and it felt like home. The buffet breakfast has everything you need. The Garden bar is such a nice place to have a drink and a snack and around the corner, literally 50 metres away and walking distance, is a shopping mall where you can buy all the groceries you need at a very cheap price. The hotel is centrally located so everything is nearby. It also has a little store at reception where you can buy any midnight treats you like and downstairs on ground level it has washing machines where you can do your own laundry. Its the perfect place to stay in Ras Al Khaimah.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip:Request a room overlooking the swimming pool as it also overlooks the gulf.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonRAK_Management, Manager at Hilton Garden Inn Ras Al Khaimah
Responded Feb 25, 2020
Dear Mr.Craig, Many thanks for your kind note and we are delighted to read you are enjoying your stay. We really appreciate your efforts to mention all the points you like about Garden Inn: a spacious and comfy room, 24/7 convenient store and laundry room and, of course, a perfect location just in the center of RAK. I took the liberty to share your feedback with them as our guests’ comments are very valuable to us. Dear Mr.Craig, please let us know if you need any assistance from our side - it is always our pleasure to accommodate your requests and to ensure you "feel at home away from home". Sincerely, Sabri Chouaib Operations Manager Hilton Garden Inn Ras Al Khaimah +97172288888
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I had the pleasure to spend a week in Hilton Garden Inn in Ras Al Khaimah (January 2020) From the very first moment I when I was warmly welcomed by the Reception, each day brought more positive experiences, making my stay a memorable. Hilton Garden Inn Ras Al Khaimah is located in the Al Nakheel area by the creek, just few steps from the RAK Exhibition Center. A walking distance to two major shopping Malls, the hotel is also a stone's throw away from the many local restaurants, shops and souks. Hotel guests can utilize the beach and pool facilities at the sister hotel, Hilton Ras Al Khaimah Resort & Spa. Complimentary transfer to Hilton Ras Al Khaimah Resort & Spa is available. The Hilton Garden Inn Ras Al Khaimah is located 25 minutes drive from Ras Al Khaimah International Airport while Dubai International Airport is 70 minutes away.
The list of positives, related stay in this Hotel is truly long, however, I would like to draw the most special attention to a very nice and professional service and atmosphere created by the caring staff ready to assist you any time. The entire team members provided with excellent customer service! I would like to especially thank to Chef Julian for her kindness and care! It was a real pleasure wake up in the morning, meet the welcoming and friendly restaurant team, have a delicious breakfast and relax on beautiful pool area with a nice chillout music, under control of professional lifeguards Jenil and Robert. All of this made my stay very enjoyable. Thank you Hilton Garden Inn and see you next time!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonRAK_Management, Manager at Hilton Garden Inn Ras Al Khaimah
Responded Jan 23, 2020
Dear 517alicjap, "The entire team members provided with excellent customer service!” – that is such a great way to start our day today! Thank you so much for such a wonderful review and for taking the time to write it. Feedback like yours motivate us to wake up in the morning and serve our guests with the true Hilton spirit! We will make sure Chef Julian and Garden Grill Restaurant Team, our lifeguards Robert and Jenil and Front Office Team will get the recognition they deserve and they were very excited to read your kind compliments in their address. And of course – we are already looking forward to your next stay with us - let me know please if we can assist with booking and arrangements. Sincerely, Sabri Chouaib Operations Manager Hilton Garden Inn Ras Al Khaimah Sabri.Chouaib@hilton.com +97172288888
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So I’m here on business... 6 nights. 1st day/night I thought the aircon was noisy so switched it off. No still a constant banging sound. Almost like I was near an industrial tumble dryer full of trainers banging in the distance coming through the vents... same the next night so I was having to put in music to get to sleep. 3rd night I rang reception after it woke me again. Reception guy kept insisting he would send maintenance to my room which I didnt want. 5 mins later the noise stopped. In the afternoon I was woken by what sounded like someone hoovering Above me on a wooden floor, scraping for about 10 minutes. My question is what was the noise as I’ve read other reviews and it’s not the first time it’s been reported. Also, which seems to be a thing in the UAE, the aircon on the wall lights up like a beacon at night, even when switched off. The gym cable machine has a bar and rope pull missing. At least it has free weights and cardio machines. 15/20 min wait for evening meal and had to ask 3 tines Iver 15 min wait for a pot of tea. I asked for a baileys coffee in the well equipped bar which they served in a small ceramic mug, rather than a glass mug! Reception/security staff are always pleasant. Housekeeping was good and rooms clean, shower nice, complimentary tea/coffee/water as standard. Hotel looks over water and pool settings catch the sun. Music is payed through hotel. I thought that might be to disguise the constant banging. I should imagine at the price is you get what your business pays for. Thankfully though when I rang at least the noise stopped.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah
Responded Oct 17, 2020
Dear Guest, We sincerely appreciate your feedback and we are very sorry to hear that unpleasant experience during your stay. I will address your feedback directly with our team. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at sabri.chouaid@hilton.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! We hope to be able to welcome you back very soon. Sincerely, Sabri Chouaib Operations Manager, Hilton Garden Inn Ras Al Khaimah +971 7 228 8888
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As we are now living in the new normal due to the pandemic, Hilton Garden Inn Ras Al khaimah had exceeded my expectation in ensuring that the well being of their guests are their utmost priority. You can find disinfecting wipes and sanitizer in each corner of the hotel, face masks are also available in the reception and housekeeping on request. The property itself is well maintained and meticulously spotless clean! All staffs are adhering on safety measures and maintaining their distance. Not only that! All the service that you would require would be timely and authentic, from the reception, to housekeeping and until the restaurant. At the breakfast Chef Shiva is very thoughtful in attending to our request. Christine is always cheerful and available to help! The lady at the reception with glasses is very warm and polite. Other than that, the location is very accessible to any place you would want to go. This is a go to hotel especially if you are planning to stay for long.
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Date of stay: February 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah
Responded Feb 15, 2021
Dear Guest, First of all, I would like to thank you for staying and sharing your experience in Hilton Garden Inn Ras Al Khaimah! Many thanks for your kind note and I am delighted that my team has managed to deliver such a great service, making your stay a memorable one! We are so happy to hear that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves but most thankful for your kind words about our team members - it really makes us proud! We are expecting to welcome you back to our hotel next time you will travel to our area. Sincerely, Sabri Chouaib Operations Manager, Hilton Garden Inn Ras Al Khaimah +971 7 228 8888
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We had booked this place for one night. The rooms are clean but house keeping is very laid back.. When a room is booked for three adults, atleast two bath towels are expected, there was only one . There was no bath mat even in the bathroom . We requested the house keeping to send us two towels as soon as we entered the room but they didn't send . Again late in the night we asked them to send towels but they didn't send.. Second day upon complaining to the front desk manager & social media manager someone came at the time of our check out to know what was the issue .. So basically two people couldn't take shower till check out ..
Due to covid the breakfast was buffet but served by the staff .. the lady server was not even wearing gloves while placing the bread in the toaster . Everything was served bare handed.. the breakfast options were also very limited , the idli was so hard that we couldn't eat.. for green tea I asked the server three times for hot water as they were serving hot water for tea at the table. After waiting for almost 20 -25 mins we got hot water ..
This is not the quality of service and support expected from such a brand . This was the worse experience we had with Hilton .
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Date of stay: July 2021Trip type: Traveled with family
Room Tip:Avoid booking this property
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah
Responded Jul 10, 2021
Dear Vegistaeats, Thank you for taking the time to share your experience about your recent stay at our hotel. As our valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your full expectations. Please be informed your feedback is important for us and we shared with management team to do needful to improve from our guest experience. Please be informed we are trying our best to make all our guest happy, we are looking forward to welcoming you back in near future and gain your trust again make your stay unforgettable. Sincerely, Sabri Chouaib Operations Manager
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We visited RAK for the 1st time even after staying in the UAE for 12 years and Hilton Garden Inn did not disappoint! From check in to room service to the breakfast and dinner buffet, excellent and friendly service from the staff!! I think this is a true testament of hospitality when you can give the best service during this challenging time. Breakfast amd dinner buffet are well organized and staff are quick to move, without compromising quality. They attended to each and every guests requests politely and very professionaly even the demanding ones! Maristel and Wai were soooooo professional and remained so kind even if theybwere super busy attending to people.
Will definitely come back in RAK and there is no other hotel I will chose to come back to!!
Good job to all in Hilton Garden Inn.
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Date of stay: October 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah
Responded Nov 1, 2020
Dear Guest, Thank you for your stay at Hilton Garden Inn Ras Al Khaimah and thank you for taking your precious time to send us your valuable feedback. I would be pleased to welcoming you back with us in the nearest future. Should you have any questions or inquiries concerning future bookings or requests, please do not hesitate to contact me personally at sabri.chouaib@hilton.com at any time. We will make sure our Team member will get the recognition she deserves and they were very excited to read your kind compliments in her address. Looking forward to your next stay with us I send you the warmest regards from Hilton Garden Inn Ras Al Khaimah, Sincerely, Sabri Chouaib Operations Manager, Hilton Garden Inn Ras Al Khaimah +971 7 228 8888
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We checked in late around 8:30pm and left in the morning after BF did not stay long.
Artival experience; no valvet aervice and the enterance is partially blocked with no parking signs and other prked cars partially blocked the way. We dis not get help for luggage (might be due to late arrival)
Checkin experience; I requested if possible upgrade bigger room as we are with kids. They offered free "upgrade". The rate was wrong and I showed the hilton confirmation with price and corrected. I booked directly via hilton web site. Advance payment at checkin.
Room; as booked it has 2 twin bed. or not upgraded. I called to check what is the upgrade and learned the view.
Room is clean and bed is a bit hard, that a liked a lot. We asked a kid bed for 4 years as she might drop and it did not arrive for 40 minutes and we did not call again as she slept meanwhile.
Had only 1 set of towels (1 person)
BF; spacious venue and offer all BF items egg, cold cut, fresh fruits etc. also drinks are all served timely. It is not luxury but good and clean enough for 4 star standard.
Departure; Just paid extras quick. Hilton points posted within 24h
Location; easy to find with navigation and also follow the signs. pleanty of free parking is also available.
Pool; We did not use but saw from BF/Room a bit crowded for under the week and one main pool only.
Others; I see very first the in the UAE/KSA in a hote mold in the bathroom. Because of climate and on going air condition not friendly for mold. I add the pictures, very interesting to see at hilton chain and wel maintained hotel a remarkable mold.
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah
Responded Aug 22, 2021
Dear Pegasustr, Thank you very much for choosing to stay at Hilton Garden Inn Ras Al Khaimah and for taking the time to write to us. We greatly appreciate any comments made by our guests. Your positive scores about the overall satisfaction have been noted and shared with the team members which make us very proud of our services and our team. We are looking forward to welcoming you back in the near future at your home away from home. Sincerely, Sabri Chouaib Operations Manager,
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The rooms and excellent with a very nice view over the water, very clean and tidy and the staff are very helpful.
The food has so much choice and all tastes wonderful, I particularly liked the make your own waffle machine in the morning.
As we would be out during the day we had packed lunches and there was so much unnecessary waste from using lots of cardboard, plastic and foil which was not needed.
They do go the extra mile cleaning the room and making swans out of towels was a nice touch.
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonRAK_Management, Manager at Hilton Garden Inn Ras Al Khaimah
Responded Mar 13, 2020
Dear rowlands1893, Thank you so much for your great review. Here, in Hilton Garden Inn Ras Al Khaimah, we are working hard to offer the best service and to make our guest’s stay a memorable one, so we are happy to hear that reflected on your last visit. Our guests’ feedback is what helps us in meeting and exceeding our guest expectations therefore your valuable feedback related to packed lunch boxes will be shared with concerned departments for further discussion. We were delighted to read you enjoyed your stay and we hope to welcome you back in the nearest future. Sincerely, Sabri Chouaib Operations Manager Hilton Garden Inn Ras Al Khaimah +97172288888
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The trip was excellent. The hotel staff was extremely friendly and welcoming.
They ensured all the necessary measures that were required for the safe keeping of the visitors.
The rooms were clean and sanitized, and were clearly maintained really well.
The food service was great, the staff was serving all the customers to ensure nobody else was touching the utensils directly.
Thank you Hilton Garden for a wonderful experience, I would definitely revisit the location for my next trip to RAK!
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabri Chouaib, Owner at Hilton Garden Inn Ras Al Khaimah
Responded May 29, 2021
Dear Saatvik Thank you for choosing our hotel to stay with us. We are really delighted to see that you have enjoyed your stay in our hotel and you find hotel services to your liking. We are looking forward to welcoming you back soon in our hotel. Sincerely, Sabri Chouaib Operations Manager,
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Not sure as we booked bed and breakfast, I can confirm the breakfast is really good. A very large variety from English to continental breakfast as well as some meals ( I did see rice on one day)
The rest of the day we were out and about but if we happened to stay in. We just ordered Fish and chips at the bar/ by the pool
Being a sister hotel. They always provide shuttle with free entrance as the Hilton Garden inn RAK is far from beach. I believe this continues but you could send email to their reservations team to be sure
There are more places to choose from in the Ras Al Khaimah area.
PRICE RANGE
$98 - $151 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of Ras Al KhaimahRas Al Khaimah
NUMBER OF ROOMS
240
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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