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Mercure Grand Jebel Hafeet Al Ain

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Mercure Grand Jebel Hafeet Al Ain
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818 Reviews from our TripAdvisor Community

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Showing 682: English reviews
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

I posted a review in 25 February 2016. About being disappointed from the service. However, i got a really good feedback from the General Manager promising that they will improve there services and apologised to me very politely about the bad experiences that i had. And asked me to give them second chance. Yesterday gave them second chance and visited... More 

Helpful?
Thank Ali A
Sharjah, United Arab Emirates
1 review
1 of 5 stars Reviewed 1 week ago

Amazing Location Room with bad smell Bed cover with bad smell Very slow service, I had to call 3 times to get a towel Didn't like their way when they call you before 30 min of checking out time and remind you that you have to check out on time, totally inacceptable

Review collected in partnership with Accorhotels.com

Helpful?
Thank abdul225
Dubai, United Arab Emirates
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Excellent location with great views, fair bit of family activities available with a decent pool, water slides, kids play area, mini golf gym and the usual racket games. Property & furniture are old, crowded on weekends causing delay in check-in. Rooms & cleanliness is really average and worn out carpets made a stuffy atmosphere. Breakfast buffet again average however other... More 

Helpful?
Thank SahTripper
A TripAdvisor Member
1 of 5 stars Reviewed 1 week ago via mobile

Very bad impression we got. Rooms were supposed to be ready in time at 3:00 pm. But not ready even though we checked at 5:00 pm. Water , Tea and Coffee were given once on Arrival. milk was powder milk. If you want more you will be charged on the bill. Got our shopping then Tea Bags, Rainbow milk Tins,... More 

Helpful?
Thank A TripAdvisor Member
west yorkshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

It's midnight and I have now complained five times to reception with no result at all. When i checked in I specifically asked if there would be a function on and was promised there would not. Then, at 9, the music started blaring. "there is a party", I have been told. It will end at 2a.m. Meanwhile my kids are... More 

Helpful?
Thank loubWestYorkshire
1 review
4 of 5 stars Reviewed 2 weeks ago

The location of the hotel is perfect. I got the rooms at 2:35 PM. The administration system needs to be adjusted, as many conflicts happened. The restaurant has not the right number of guests!! We have to request a service several times: I called 3 times to have room cleanup, 2 times to get food, 3 times to get extra... More 

Helpful?
Thank Magdy E
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

thank you very much for taking the time to share your recent experience with Mercure Grand Jebel Hafeet. I am delighted to hear, that you had a wonderful time with family while staying with us and even more, that we could be your "home away from home". We apologize for the inconvenience caused to you during your stay . Your... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

my family & I enjoyed staying in dz hotel. thumbs up to ms jheng very approachable filipina! to Mr. Marco thank you for accommodating us. if u were 2 come here visit al khayma Lawrence bar! thumbs up to Mr rana very attentive server. this hotel is so good 👏👏👏

Helpful?
Thank amanda t
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Ms.Amanda, Thank you for your kind comment about the hotel. It is a policy of our hotel to provide our clients with the best service and make sure their stay with us is an unforgettable experience.Rest assured your comments will be conveyed to the staff concerned in particular, Ms Jheng, Mr. Marco and Mr. Rana. We hope to see... More 

Kathmandu, Nepal
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went with my 6 year old kid along with my wife, booked a room from booking.com. The check in was very smooth and also got the discounts on Breakfast. The place has water slides and swimming pools for kids and adults. Life guards are on the watch for safety. Mini golf, table tennis, squash, children's play room provides some... More 

Helpful?
Thank HimalAdhikari
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr.Himal, We appreciate you taking the time to post such positive comments , it’s always great to hear that our guests enjoy themselves during their travels. Thank you for your great feedback, and we look forward to welcoming you back in the future! Kind Regards, Bouchra Rbaa More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

A full family package. Had a memorable time and will love to go again. A mini water slide for children to play and a mini bar at the poolside give an opportunity for both parents and their children to enjoy. In the evening you can go to Jebel Haffeth height to see night view. It is near to Al Ain... More 

Helpful?
Thank Ajeeta P
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you for sharing your views on Trip Advisor site. We are delighted to learn about your experience during your visit at Mercure Grand Jebel Hafeet Al Ain. It is truly inspiring to know you were impressed with the location of our hotel.In addition It is a policy of our hotel to provide our clients with the best... More 

Dubai, United Arab Emirates
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had our company's Anniversary in the hall and a few families decided to stay over for the night. The rooms were beautiful and comfortable with all utilities available. The rooms were all quiet too, so there were no disturbances. The breakfast in the morning had a wide variety and was good. The kids enjoyed the playground and their mini... More 

Helpful?
Thank snetham
Bouchra R, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you very much for that wonderful review you have made of the hotel, staff, services and facilities.We are glad you liked the room and enjoyed the breakfast. We always aim to please our clients as they are very special to us. We hope to see you on your next stay with us. Kind Regards, Bouchra Rbaa More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet Truck Rd | PO Box 24476, Al Ain 0, United Arab Emirates
Location: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range: $99 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
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Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Hotel Style:
#7 Luxury Hotel in Al Ain
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