Ajman Saray, a Luxury Collection Resort, Ajman
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Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman 8833 United Arab Emirates
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 12/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ajman Saray, a Luxury Collection Resort, Ajman
Updated 12/13/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 39 hotels in Ajman
Location
Cleanliness
Service
Value
Travelers' Choice
Nestled on the turquoise waters of the Arabian Gulf where white-sand beaches dazzle in the sun, Ajman Saray, a Luxury Collection Resort is the first beach-side Luxury Collection hotel in the Middle East. This resort is the perfect choice whether you’re looking for a short escape from the hustle and bustle of the city or in the mood for coastal holiday.
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Property amenities
Yoga classes
Coffee shop
Squash
Table tennis
Children's playground
Indoor play area for children
Photo copier / fax In business center
Hammam
Personal trainer
Outdoor dining area
Wine / champagne
Highchairs available
Hand massage
Manicure
Neck massage
Pedicure
Waxing services
Gift shop
ATM on site
First aid kit
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Room features
Bathrobes
Desk
Interconnected rooms available
Seating area
Separate living room
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Ocean View
Languages Spoken
English, Hindi
Location
Full view
75Somewhat walkable
Grade: 75 out of 100
17Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman 8833 United Arab Emirates
Name/address in local language
Getting there
Rental CarsSee all Ajman rental cars
1535Reviews222Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
Greetings, It’s not our first time to the hotel, It WAS one of our favorite hotels, We came here many times earlier as a family. What we found this time is really bad and frustrating. We paid for the sea view room and we get the smallest and worst arranged room. No towels no bathroom items and even no water. The open buffet 24 hours main restaurant is very dirty, and, The senior staff are racist and rude in the restaurant. And when we request an hour of late check out at 1 pm , not at 12 they refused in a very rude manner. I am sorry to give this review to one of our PREVIOUSLY favorite hotels. WE WILL NEVER COME AGAIN.
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Date of stay: October 2021Trip type: Traveled with family
Helpful
Response from Mahmoud Elsayed, Guest Services / Front Office at Ajman Saray, a Luxury Collection Resort, Ajman
Responded yesterday
Dear Valued Guest, Thank you for taking the time to provide your honest feedback following your recent stay with us. The experience you described is not a characteristic of the level of service our associates strive to provide and for that we sincerely apologize. Your feedback will be shared with the hotel team leaders to ensure the guidelines are in place to prevent the mentioned issues from re-occurring. Once again, Thank you and we hope to serve you again in the future. Sincerely, Hotel Management
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Location is great for local Ajman area but if you intend making trips into Dubai it can be problematic ,traffic congestion is massive despite unbelievable motorway network . About 1 hr each way to central Dubai circa £25 taxi. Visited Burj Khalifi and mall using hotel courtesy bus and it was amazing . Gold and other souks in Ajman are smaller but just as good , Sharjah blue and gold souks also worth a visit .UAE is not a walkabout place ,everybody travels by car . Hotel is excellent ,the staff are very friendly and take a real pride in giving good service .Breakfast is excellent with a worldwide buffet . We were Band B because we like to leave hotels to visit local restaurants but this did not prove practical because it really need a taxi every time and more importantly it is only hotels who serve alcohol (in Sharjah even hotels are no alcohol ) . Since all hotel menus seemed much the same we used the 2 a la carte in the hotel (we are not buffet fans for dinner ) and both were very good indeed with plenty of choice . A starter and main course for 2 is typically £60 /70 but the cost of alcohol is massive ,no bottles under £40 for ordinary wine . Conversely there is an off licence adjacent to the hotel next door which is just the opposite ,cheap as chips for good stuff so we tended to have our drinks on the balcony gazing out to sea . Only small complaint which has been identified in other reviews is lack of staff around the pool/beach areas ,blame management not the staff who are rushed off their feet . We were on floor 6 in the de luxe rooms .September was hot and rather humid so if we return it will be a few weeks later…
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Helpful
Response from Mahmoud Elsayed, Guest Services / Front Office at Ajman Saray, a Luxury Collection Resort, Ajman
Responded 5 days ago
Dear Valued Guest, Thank you very much for taking the time to provide your detailed review following your stay with us. We are delighted to know that you have enjoyed your stay and we took good note of the comment about the shortage of staff at the pool / beach which will be conveyed to the department heads to take immediate corrective action. Once again, Thank you for your feedback and we look forward to your return! Sincerely, Hotel Management
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We have just returned from a weeks holiday here. Firstly would like to say how absolutely fabulous the guys are around the pool that serve you the drink and food, the lifeguards, and our daily cleaner Tej. There customer service is outstanding and nothing was too much trouble for them. It’s pool/beach service which makes it so easy to order, you just press the button on your table! The lifeguards always greet you and have a friendly chat and our room was always cleaned to a very high standard everyday with clean towels daily. I had a massage at the spa by Remi, she was amazing can highly recommend the spa experience. The food is superb, top quality always fresh and plenty of choice even room service late night snacks were so tasty The drinks were very good, good choices of beer and the Prosecco and wine were very good too. On the down side …. In the Mahaj(highly recommended) restaurant if you want certain dishes you need to pay a supplement which can add up to £40-50 extra for 2. We were all inclusive and unless you know how it works it can be it complicated and not explained clearly! So there is a beautiful beachside restaurant which has exactly the same menu as the pool side… however if you want to go and sit at a table at this restaurant/bar to eat or drink then you have to pay!! We got caught out on this the first afternoon there. This makes no sense what so ever and although it’s lovely having that pool side service we would have sometimes liked to have wandered down to the beach and sat to eat There is no entertainment what so ever, we did wonder where everyone went in the evenings as we were basically were the only ones sitting outside of an evening We paid to upgrade to a suite when we arrived which was fine however the day we returned we were not leaving until 10pm. We were charged another £100 late check out even though the hotel was I would say 40% capacity, and within the charge we didn’t even get the all inclusive package we had to pay for our food and drinks on top. We would think as a good will and the fact we had already paid £600 for the room upgrade they would have provided the room with no charge. Finally don’t go by google maps how far this hotel is from Dubai albeit not far in miles the time to get there in a taxi because of the horrific traffic sometimes took over an hour! You do have to take a taxi everywhere you can’t walk anywhere here as it’s fairly remote. Having said all of this .. would we return … yes. For a hotel based relaxing holiday with amazing food and the staff definitely make it, it’s a beautiful place to visit.…
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Date of stay: October 2021Trip type: Traveled as a couple
Helpful
Response from Mahmoud Elsayed, Guest Services / Front Office at Ajman Saray, a Luxury Collection Resort, Ajman
Responded 1 week ago
Dear Charlotte, We first would like to thank you for choosing Ajman Saray, A Luxury Collection Resort for your holiday and for taking the time to provide your detailed review. It was a great pleasure to have you as our guest and we are delighted to know that you had an enjoyable time. We consider every guest comment as an opportunity to improve and we have taken good note of your comments and we will ensure that the hotel team will look into it to improve. We look forward to your return! Sincerely, Hotel Management
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Very nice hotel. very clean. all staff are friendly. Waqas riaz from the cold food counter in the morning is very kind. Also rumisku the life guard also very friendly. Have stayed here for the last 2 years and each time has been better. Will be back next year
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Date of stay: September 2021Trip type: Traveled with family
Helpful
Response from Mahmoud Elsayed, Guest Services / Front Office at Ajman Saray, a Luxury Collection Resort, Ajman
Responded 1 week ago
Dear Aaron, Thank you very much for choosing Ajman Saray, A Luxury Collection Resort for your stay and for providing your wonderful feedback. We are delighted to know that you had an enjoyable time with us and we look forward to your return next year! Sincerely, Hotel Management
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Overall service, location is OK, but when it comes to service on the beach, it’s horrendous. First day you will be served to your satisfaction but come day 2 and thereafter, no one attends to you. They would ignore you on purpose even when you would place a service request or take 20 minutes to deliver your order while continuing to service people around you and the new comers. First time we encounter this at a Marriott property.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Helpful
Response from Mahmoud Elsayed, Guest Services / Front Office at Ajman Saray, a Luxury Collection Resort, Ajman
Responded 2 weeks ago
Dear Valued Guest, Thank you for choosing Ajman Saray, A Luxury Collection Resort and for taking the time to provide your valuable feedback. We have taken notes of your comments and will definitely convey it to the related department to take immediate action. We sincerely apologize for any inconvenience caused to you and your loved ones and we do hope to serve you again in the future. Sincerely, Hotel Management
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PRICE RANGE
$88 - $315 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of AjmanAjman
NUMBER OF ROOMS
205
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Claim Your Listing Frequently Asked Questions about Ajman Saray, a Luxury Collection Resort, Ajman
Which popular attractions are close to Ajman Saray, a Luxury Collection Resort, Ajman?
Nearby attractions include Aqua Bounce Ajman (0.2 miles) and Badr Lounge (0.2 miles).
What are some of the property amenities at Ajman Saray, a Luxury Collection Resort, Ajman?
Some of the more popular amenities offered include a coffee shop, a gift shop, and an indoor play area for children.
Which room amenities are available at Ajman Saray, a Luxury Collection Resort, Ajman?
Top room amenities include a desk, a seating area, and a separate living room.
What food & drink options are available at Ajman Saray, a Luxury Collection Resort, Ajman?
Guests can enjoy an outdoor dining area during their stay.
What are some restaurants close to Ajman Saray, a Luxury Collection Resort, Ajman?
Conveniently located restaurants include Bukhara, Safi Steakhouse, and Sabella's.
Are there opportunities to exercise at Ajman Saray, a Luxury Collection Resort, Ajman?
Yes, guests have access to yoga classes during their stay.
Which languages are spoken by the staff at Ajman Saray, a Luxury Collection Resort, Ajman?
The staff speaks multiple languages, including English and Hindi.
Does Ajman Saray, a Luxury Collection Resort, Ajman have any great views?
Yes, guests often enjoy the ocean view available here.