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Donbass Palace

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Donbass Palace
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82 Reviews from our TripAdvisor Community

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Showing 57: English reviews
Monaco-Ville, Monaco
Level Contributor
372 reviews
356 hotel reviews
common_n_hotel_reviews_1bd8 614 helpful votes
5 of 5 stars Reviewed July 11, 2015

The Donbass Palace has been the Nr. 1 luxury hotel in Ukraine for a long time (original from 19th century). Under the current war situation, the hotel tries its best to keep up its high standards. Unfortunately the price level remains high as well, although the shops and the terrace restaurant is closed, and there are only very few guests... More 

Helpful?
3 Thank TrophyCollector
Miami, Florida
Level Contributor
403 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed October 1, 2014

I stayed in this hotel when the pro-russians had taken over some government buildings. Having been to Ukraine several times I was surprised to find this hotel. It is par to any great hotel in any European Capital. The staff is as professional as you can imagine. The hotel is excellent and so is its food. I would surely stay... More 

Helpful?
4 Thank Alejandro Z
Palo Alto, California
Level Contributor
102 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed July 21, 2014

I was in Dnipropetrovsk for one week (see my review for the Grand Hotel) so after that property, coming to the Donbass Palace felt very extravagant. The hotel is not far from the airport and is conveniently located near some great restaurants. I had room service one or 2 nights and the service was relatively fast and the food was... More 

Helpful?
1 Thank Margaret R
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Margaret R, I really appreciate your decision to write this Review. Please rest assured that all your comments will be shared with my colleagues and the staff and we will do our best to maintain the exclusive hospitality for the guests. We are looking forward to see you again at the Donbass Palace Hotel! Best regards, Jonas Amstad Hotel... More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2014

A 5 star hotel in aspects , staff completely bilingual , English is brilliant , no detail to small to deal with. Facilities excellent and the fastest internet of any hotel i have stayed in the world 10 mb download , 20 mb upload incredible . Have stayed here for nearly four weeks , not one complaint or issue and... More 

Helpful?
1 Thank 500Malcolm
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear 500Malcolm We would like to thank you for a very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed it! We highly appreciate that you mentioned our Internet as the fastest internet of any hotel you have stayed in the world! We always try to maintain the exclusive... More 

Durham, United Kingdom
Level Contributor
209 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 1, 2014 via mobile

It ws one of thw best experience I never take before. When you see really Donetsk not imagine that near the biggest coal extraction in the world there is this wonderful hotel. I'm waiting all political problems will resolved to check if it continue having the same quality. The restaurant is incredible with all kind of wines included the expensive... More 

Helpful?
1 Thank qscofr1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Qscofr1, We would like to thank you for your decision to write such a nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed your stay in our hotel and found the restaurant to be incredible. Please rest assured that we will share your comments with all our colleagues... More 

Brussels, Belgium
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 19, 2014

The Donbass Palace is a beautiful and professionally run hotel. If you´re finding yourself having to stay in the industrial city of Donetsk, this will be your oasis. Rooms are large and spacious. Staff is friendly and service is great. It probably has the fastest internet in town, and location could´t be better. Very good restaurant with unforgettable steaks. The... More 

Helpful?
2 Thank Misha B
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Misha B, Thank you very much for your decision to write this review on your stay at the Donbass Palace Hotel! We are very glad that you found our rooms comfortable and the staff friendly and professional. Your opinion about breakfast is very important for us and it will be discussed internally. Please rest assured that we will share... More 

geordie
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 15, 2014

What a brilliant hotel. Kind, caring, efficient, courteous staff. Clean airy luxury rooms. Great gym, superb food and bar. What more can you ask for? The location in the middle of town gives one a great opportunity to walk out of the front door and visit this superb town.

Helpful?
1 Thank victortwoone
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Victortwoone, Thank you very much for such a nice review about Donbass Palace Hotel. We are very pleased that you enjoyed stay with us and I will pass your comments to the staff with great pleasure. We are looking forward to welcome you back soon! Best regards, Jonas Amstad Hotel Manager Donbass Palace - A Member of the Leading... More 

Zurich, Switzerland
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed March 24, 2014

Wonderful hotel and staff. My best memory is when we came in to the hotel after a long travel during the 2012 soccer tournament. There wasn't a game in the city but we got to watch one on a large screen in the hotel, eating great pizza and drinking beer. The hotel adopts to all situations.

Helpful?
1 Thank Mats L
JonasAmstad, Управляющий at Donbass Palace, responded to this review

Dear Mats L, We would like to thank you for a very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed it! We always try to be flexible and to maintain the exclusive hospitality for the guests. We are looking forward to see you again at the Donbass Palace... More 

Manchester
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

I have just spent a week at the Donbass Palace on a business trip. It was the second time we visited the hotel and returned because it is such a perfect venue for work or leisure. There’s nothing to fault it on. From Denis the bell boy – who times his arrival perfectly so as to give you a few... More 

Helpful?
Thank emmacm
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Emmacm, Thank you very much for your decision to write such a nice and detailed review. We are very glad that you enjoyed your stay in our hotel, and I will pass your comments to the staff with great pleasure. We are looking forward to welcoming you again to the Donbass Palace Hotel during your next visit to Donetsk.... More 

Esher, United Kingdom
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed February 26, 2014

Stayed whilst on Business. Best in Donetsk albeit there really isn't a great choice in this town. We also stayed whilst Euro 2012 was on and the town didn't really offer much more than it normally does. If staying in Donetsk then you must stay here.

Helpful?
Thank Teamtf1
JonasAmstad, Manager at Donbass Palace, responded to this review

Dear Teamtf1, I really appreciate your feedback. It is a great pleasure for us that you enjoyed your stay with us and marked our hotel as the best one in the region. We, as always, will do our best to maintain the exclusive hospitality for our guests. We are looking forward to see you again at the Donbass Palace Hotel!... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Donbass Palace

Address: Artyoma St., 80, Donetsk 83001, Ukraine
Location: Ukraine > Donetsk Oblast > Donetsk
Price Range: $283 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Donbass Palace 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Donbass Palace Donetsk
Hotel Style:
#1 Business Hotel in Donetsk
#3 Luxury Hotel in Donetsk
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