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Novotel Trabzon

Cumhuriyet Mah kasustu Beldesi | Yomra, Trabzon 61250, Turkey
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Novotel Trabzon
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180 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Very bad treatment the staff are not helpful at all, the reception desk is empty for all the time you never find someone to help you or guide you ever though there is no guest guide. I received the worst welcoming ever at check-in the girl was too bored to check us in. Will never visit back or even recommend... More 

Helpful?
Thank Lalloosh88
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is good and Clean. But reception staff need some courses about customer experience ( Example : red carpet) I am talking about ladies staff. I didn't see any desk for tours or at least brochures. The location is far from the center but there is a mall with all what you need very close to the hotel.

Helpful?
1 Thank Sodich
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear our guest, Thank you for taking the time to tell us about your experience at the Novotel Trabzon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Trabzon , we strive to provide excellent services for every customer; therefore your feedback was very important to us. We... More 

Amman, Jordan
2 reviews
5 of 5 stars Reviewed December 12, 2015

I had a vacation in trabzon and novotel hotel gave me the best time I really love it ,room is wide and cleaned , the view is fantastic to the black sea with the voice of the sea , and the is a mall near the hotel you can buy and have fun there .

Helpful?
Thank Riyad a
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear our Guest Riyad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and it is our hope that you will give us the opportunity to better serve you in the near future. See you again very soon. Sincerely, Tuncay Beyaz General Manager More 

Batumi
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 25, 2015

Best hotel in Trabzon Nice service, hotel rooms and good buffet breakfast. It has own beach, indoor pool , garden etc. Hotel is 10 minutes drive from city centre . In front of hotel there is shopping centre.

Helpful?
Thank ezviadi
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review
Google Translation

Değerli misafirimiz Evziadi, Oncelikle Trabzondaki en iyi otel tabiriniz için Teşekkürler, vakit ayırarak biz Novotel Trabzon ekibi ile paylaştığınız değerli... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 15, 2015

I stayed for two nights at the hotel on a short business/tourist visit to Trabzon. The rooms was adequate, beds comfortable, but the A/C was very poor and took a long time to cool the room down. Breakfast was good with a lot of variety. You can walk to swim in the Black Sea in 3 min. out of the... More 

Helpful?
Thank jamestB5009YJ
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear our guests James, Thank you for the great review of our hotel and taking the time to tell us about your experience at the Novotel Trabzon. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tuncay Beyaz General Manager More 

Trabzon, Turkey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 24, 2015

The hotel was so terrible, frist we checked in and the girl in the reception was talking to her friend didnt even bother to look and check us in, then our ac doesnt work and ( Nese nakinturk ) talks so rudley to us, after we kindly asked to change our room. Honestly don't recommend anyone !!!

Helpful?
3 Thank Aseel A
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear our guest Aseel, Once more, thank you for shared your comments with me when you were in the hotel and also thank you for taking the time to tell us about your experience at the Hotel. I am sorry that your experience did not meet your expectations, due to full house and a very short time failure of AC.... More 

Istanbul, Turkey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 23, 2015 via mobile

It is my first time to visit novotail trabzon.when i came the staff very nice and helpful the guest and respect so i see the room is very nice for every thing.. Thank for stuff, i will be viste again in soon see you later.. Best wishes Jamal.....room 415.

Helpful?
Thank bandariothmana
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in Trabzon. Sincerely, Tuncay Beyaz General Manager Novotel Trabzon More 

Glasgow, United Kingdom
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 24, 2015

Friendly staff, comfortable rooms. The rooms have ac and heating which worked well. The true telling of a hotel is how quickly they respond to issues and when we had a problem with the bed, and the safe, someone was there almost immediately and the issues were dealt with quickly and a smile so well done Novotel. There is no... More 

Helpful?
Thank Graeme63
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Guest, Greeting from Trabzon, Thank you for taking the time to tell us about your experience as well as the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in Trabzon... Sincerely, Tuncay Beyaz General Manager Novotel Trabzon More 

New Delhi, India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2015 via mobile

It is like a RESORT hotel , strongly suggest to Pick the Rooms facing blacksea ,great tobe Outside of The city hassle of trabzon. The restaurant is quite big and you do not gel disturb by other clients. I also like The swimming pool. It is very cool

Helpful?
Thank sridevitravel
Tuncay B, Genel Müdür at Novotel Trabzon, responded to this review

Dear Guest, Greeting from Trabzon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon in Trabzon.. Sincerely, Tuncay Beyaz General Manager Novotel Trabzon, More 

Kuwait City, Kuwait
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 23, 2015

Probably the best in Trabzon, for business or pleasure, good location, relaxed atmosphere, friendly staff. The family could have a good time in the hotel's gardens or the nearby mall. A good stop before going into the mountains.

Helpful?
Thank Waleed A
Tuncay B, Yönetici at Novotel Trabzon, responded to this review

Dear Sir, Thank you very much for writing this review and valuable comments.I have passed on your positive comments to the concerned department heads that join me in expressing their appreciation for your motivating remarks which will be shared with our employees. We look forward to welcome you once more at our hotel, to experience with us the true Novotel... More 

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