DEDEMAN GAZIANTEP HOTEL

My room smelled of cigarettes, it was loud because of thin walls, breakfast buffet was mediocre. Fortunately was just here for one night, but that was enough for me to know that, should I ever return to Gaziantep, I would not stay at this hotel.

Date of stay: May 2017

Response from tugrakaracan, General Manager at Dedeman Gaziantep Hotel

Responded Sep 19, 2017

Dear Jennifer We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman Gaziantep Convention Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman Gaziantep Convention Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind Regards, General Manager Mustafa Balçık

Great Hotel

Just like any other Dedeman hotel I stayed in, the one in Gaziantep is great.. Very nice rooms, and great facilities.. I highly recommend staying at this hotel, although its a bit far from the city center..

Date of stay: March 2016

Lousy stay

This hotel was built as a decent one, but where do we start: * checking in and check out took forever with a busy employee who takes every customer who shows up even when u are finishing your check in or check out, one only speaks English and not always there. * asked for a non…

Date of stay: November 2015

Response from Mustafa B, Genel Müdür at Dedeman Gaziantep Hotel

Responded Dec 19, 2015

Dear Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman Gaziantep Convention Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman Gaziantep Convention Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind Regards, General Manager Mustafa Balçık

English course needed

The hotel is very nice and new. The room is comfortable and very nice! There is a small gym and a nice spa where you can have sauna, Turkish bath and more free of charge. The problems are: - the breakfast buffet not very rich and variable - the restaurant in the roof floor have…

Date of stay: September 2015

Response from Mustafa B, Genel Müdür at Dedeman Gaziantep Hotel

Responded Nov 3, 2015

Dear Guest, We would like to thank you for taking the time to write to us regarding your less than enjoyable experience at the Dedeman Gaziantep Convention Hotel. We are extremely sorry about the unsatisfactory level of service that you experienced during your stay with us, we do take each and every Guest/s comments very seriously and we can assure that the appropriate measure have been in place in order to avoid a re-occurrence of this sort. We do hope that we will be in a position to welcome you back at the Dedeman Gaziantep Convention Hotel and redeem ourselves. Once again, thank you very much for bringing your dissatisfaction with the levels of service to our attention. Kind Regards, General Manager Mustafa Balçık

secure and clean

Was at business meeting and stayed here. It is in close proximity to industrial and manufacturing park on the main road. The staff spoke english and turkish at a minimum. Breakfast was a very large buffet with fresh fruit, breads, and veggies & cheese.

Date of stay: July 2015

Response from Mustafa B, Genel Müdür at Dedeman Gaziantep Hotel

Responded Sep 4, 2015

First of all, we would like to thank you for taking the time to write to us regarding your experience at the Dedeman Gaziantep Convention Hotel. We do appreciate your positive feedback and we continue to thrive to improve our standard of service at all times. Your comments have been shared with our team members accordingly and we are looking forward to welcoming you back to our Hotel in the near future. Kind regards, General Manager Mustafa Balçık

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