We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Sway Hotels

Certificate of Excellence
Book on TripAdvisor
in partnership with
Trusted partner. We work with Booking.com to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sway Hotels
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

156 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 40: English reviews
Istanbul, Turkey
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Sway Hotel is one of the professional and luxury classified hotels in Erzurum. I definitely do not agree with the negative comments of other guests who stayed there recently, I have to admit. The hotel is great property with a big parking space and the rooms are quite big than expected standard ones, very nice designed bathroom and overall image... More 

Helpful?
Thank SuhaGuvenc
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A well run hotel with great facilities. We enjoyed the gym and pool on our one night stop over. The room was good but it and lots of the hotel suffer from a strange low level lighting. The room service and breakfast were good. Staff were ok but not warm or overly welcoming and we wondered if they struggled with... More 

Helpful?
Thank John M
istanbul
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 23, 2016 via mobile

Front desk is terrible,slow, unfriendly,has not aligned with the Booking.com system They are aware they are the best choice in Erzurum.The hotel changed its name and management this year, do not think this new one will stay too long with this kind of business understanding. They make you feel that they do not value you as a guest but rather... More 

Helpful?
Thank SerhanK1
Istanbul, Turkey
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed March 2, 2016

Stayed in this hotel for 2 nights. Food was ok, having artificial snow during lacking snow in the mountain was a big plus. Rooms are very comfortable, mini club for the kid was very useful, large enough, and with a very kid friendly staff which is very much appreciated. You can easily leave your kids here and go for skiing.... More 

Helpful?
Thank imtravellingsoiexist
Istanbul, Turkey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 26, 2016

This is not the first time I stayed at Sway Hotel - but this trip earlier in February was very refreshing to see that the Sway experience is getting even better. Let me start with the rooms: they are clean, modern and with lots of space for your gear and clothes, beds are comfortable and the bathroom and the shower... More 

Helpful?
1 Thank Ozan B
Kyrenia, Cyprus
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed January 25, 2016

Stayed at this hotel for a couple of nights half board. Nice clean hotel. Had a top floor room which was well appointed with great amenities though I found a little hot despite it being about minus 12 outside. Good attentive staff throughout and one of the best included buffets I have seen. Apres Ski bar good service with great... More 

Helpful?
Thank Jonathan H
Istanbul, Turkey
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 15, 2015

Stayed with the family in winter. Has a very good ski room with out of the hotel skiing comfort. Has good slopes and very close to the lifts. Also has a private slope for night time skiing. Luxury hotel with comfortable rooms, good spa. Good food and friendly staff. Has a mini club for toddlers, great for a family ski... More 

Helpful?
Thank G3_maan
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 1, 2015

I stayed here 2 nights for bussiness. I was really pleasure when I left. Altough I left late, they didnt charge extra money from me. They were so hospitality and kind. It is close city center, it takes 10-15 mins by taxi. Hotel is in the skiing area. My room was clean but housekeeper hadnt tidy my room. It may... More 

Helpful?
Thank Ayşe A
New Haven, Connecticut
Level Contributor
203 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed October 2, 2015

We were with a group tour of eastern Turkey and stopped here for one night on the way to Trabzon. Very nice rooms and public areas, fancy pool and spa area, nice rooftop patio with good views of the town and distant mountains. Breakfast buffet was extensive and delicious. Only drawback for us was its location, too far from main... More 

Helpful?
Thank Providence_RITom
Baku, Azerbaijan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 3, 2015 via mobile

👍🗻 good service (clean room and towels) Personal and coachs 👍 Foods not bad New Year party was funny Wifi+ Pure Palandoken water (free) We had problems with keys. Anytimes we couldn't open doors. Solutions: keys were scanned in reseption or they gave us new keys. Reasons: keeping keys near phones or other electronics

Helpful?
Thank hfp107
Questions? Get answers from hotel staff and past guests. Ask a question

122 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (82)
Viewed
Hotel & Grounds (16)
Viewed
View from Room (2)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Room/Suite (3)
Viewed
Pool/Beach Area (4)
Viewed
1:30
Videos (1)
Viewed
Other (52)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (40)
Viewed
Hotel & Grounds (3)
Viewed
View from Room (1)
Viewed
Dining (5)
Viewed
Room/Suite (5)
Viewed
Business Center/Function Rooms (4)
Viewed
Family/Play Areas (3)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Erzurum hotels
2.7 mi away
Polat Erzurum Resort Hotel
0.0 mi away
Palan Otel
Palan Otel
#6 of 11 in Erzurum
3.5 of 5 stars 53 reviews
3.0 mi away
Grand Hitit Hotel
Grand Hitit Hotel
#5 of 11 in Erzurum
3.5 of 5 stars 25 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Otel Zade
Otel Zade
#8 of 11 in Erzurum
4.0 of 5 stars 1 reviews
1.1 mi away
Dedeman Paladoken Ski Lodge
0.5 mi away
Dedeman Palandoken
Dedeman Palandoken
#4 of 11 in Erzurum
3.5 of 5 stars 76 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Situated on a snow-covered mountain with impressive view to the city of Erzurum, this new hotel of the Xanadu® chain invites to an unprecedent Xanadu experience. Enjoy our High Class services in a totally new surrounding, inmid beautiful mountains with full skiing fun in the Palandöken Ski Center. Thanks to its modern and generous architecture, a glass dome raising from the floors with view to the bright blue sky of Erzurum, Xanadu Snow White offers the comfort of a city-hotel combined with the exclusive atmosphere of a ski-resort, while the Xanadu Shang-Du Spa center tempts with a rich menu, a fine selection of treatments from Europe to Asia. ... more   less 

Additional Information about Sway Hotels

Address: Palandoken Ski Center, Erzurum 25080, Turkey (Formerly Xanadu Snow White)
Location: Turkey > Erzurum Province > Erzurum
Price Range: $85 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sway Hotels 5*
Number of rooms: 181
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Priceline and Travelocity so you can book your Sway Hotels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay