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Sway Hotels

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166 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Karaj, Iran
Reviewed October 21, 2016 via mobile

Even on front desk English speaking people are not present and it's really ridiculous as the hotel is based on ski trip and many tourists are present during the season. They provided a very good facilities like swimming pool, but the temperature of the pool area was cold at the late August and early September. Breakfast was very diverse, but...

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Helpful?
Thank Iman B
New York City, New York
Reviewed September 15, 2016

Room and amenities where awesome. I visited them September 2013 when there was no snow (for bussiness meeting). Their name then was Snow White. We had excellent food there, traditional local recipes, and during night, a bar where you can drink a beer and have fun was functioning with live music (one night there was a local rock group). Love...

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Thank Dike J
Istanbul, Turkey
Reviewed July 23, 2016

Sway Hotel is one of the professional and luxury classified hotels in Erzurum. I definitely do not agree with the negative comments of other guests who stayed there recently, I have to admit. The hotel is great property with a big parking space and the rooms are quite big than expected standard ones, very nice designed bathroom and overall image...

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Thank SuhaGuvenc
Reviewed June 28, 2016 via mobile

A well run hotel with great facilities. We enjoyed the gym and pool on our one night stop over. The room was good but it and lots of the hotel suffer from a strange low level lighting. The room service and breakfast were good. Staff were ok but not warm or overly welcoming and we wondered if they struggled with...

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Thank John M
istanbul
Reviewed March 23, 2016 via mobile

Front desk is terrible,slow, unfriendly,has not aligned with the Booking.com system They are aware they are the best choice in Erzurum.The hotel changed its name and management this year, do not think this new one will stay too long with this kind of business understanding. They make you feel that they do not value you as a guest but rather...

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Thank SerhanK1
Istanbul, Turkey
Reviewed March 2, 2016

Stayed in this hotel for 2 nights. Food was ok, having artificial snow during lacking snow in the mountain was a big plus. Rooms are very comfortable, mini club for the kid was very useful, large enough, and with a very kid friendly staff which is very much appreciated. You can easily leave your kids here and go for skiing....

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Thank imtravellingsoiexist
Istanbul, Turkey
Reviewed February 26, 2016

This is not the first time I stayed at Sway Hotel - but this trip earlier in February was very refreshing to see that the Sway experience is getting even better. Let me start with the rooms: they are clean, modern and with lots of space for your gear and clothes, beds are comfortable and the bathroom and the shower...

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1Thank Ozan B
Kyrenia, Cyprus
Reviewed January 25, 2016

Stayed at this hotel for a couple of nights half board. Nice clean hotel. Had a top floor room which was well appointed with great amenities though I found a little hot despite it being about minus 12 outside. Good attentive staff throughout and one of the best included buffets I have seen. Apres Ski bar good service with great...

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Thank Jonathan H
Istanbul, Turkey
Reviewed December 15, 2015

Stayed with the family in winter. Has a very good ski room with out of the hotel skiing comfort. Has good slopes and very close to the lifts. Also has a private slope for night time skiing. Luxury hotel with comfortable rooms, good spa. Good food and friendly staff. Has a mini club for toddlers, great for a family ski...

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Thank G3_maan
Reviewed December 1, 2015

I stayed here 2 nights for bussiness. I was really pleasure when I left. Altough I left late, they didnt charge extra money from me. They were so hospitality and kind. It is close city center, it takes 10-15 mins by taxi. Hotel is in the skiing area. My room was clean but housekeeper hadnt tidy my room. It may...

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Thank Ayşe A
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Situated on a snow-covered mountain with impressive view to the city of Erzurum, this new hotel of the Xanadu® chain invites to an unprecedent Xanadu experience. Enjoy our High Class services in a totally new surrounding, inmid beautiful mountains with full skiing fun in the Palandöken Ski Center. Thanks to its modern and generous architecture, a glass dome raising from the floors with view to the bright blue sky of Erzurum, Xanadu Snow White offers the comfort of a city-hotel combined with the exclusive atmosphere of a ski-resort, while the Xanadu Shang-Du Spa center tempts with a rich menu, a fine selection of treatments from Europe to Asia. ... more   less 

Additional Information about Sway Hotels

Address: Palandoken Ski Center, Erzurum 25080, Turkey (Formerly Xanadu Snow White)
Location: Turkey > Erzurum Province > Erzurum
Price Range: $106 - $750 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sway Hotels 5*
Number of rooms: 181
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Questions & Answers

Here's what travelers have asked, with answers from Sway Hotels staff and other travelers.
4 questions
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Questions? Get answers from Sway Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I have checked some of the rooms where my colleagues where staying. They are all fine.”
 of 5 bubbles dikej, Sep 15, 2016 | Read review
“Next time I will try a room below top floor as this seemed hot floor”
 of 5 bubbles JonathanH372, Jan 25, 2016 | Read review
“The rooms at first floor are noisy as kids come up there from the lobby area for playing. Next time I would choose a room facing the north side as the view to Erzurum is not interesting at all.”
 of 5 bubbles DerinDeniz, Jan 21, 2015 | Read review
“Of course a view into the valley is better than a view on the parking lot.”
 of 5 bubbles WalterDoreen, Sep 2, 2014 | Read review
“5570 near the lifts overlooking the town”
 of 5 bubbles Bubbles26, Jan 3, 2013 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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