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Richmond Pamukkale Thermal Hotel

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147 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed 1 night at this spa hotel with family. (Kids 8 & 2 years old). Location is good , about 10mins away by car from Pamukkale. Hotel rooms are old and need to be renewed, not so comfortable. Air condition works noisy. Spa facilities, indoor pool and outside pool are OK. Dinner buffet was a disappointment . In general hotel... More 

Helpful?
Thank Bertan B
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. Also thank you for your mentioning about our location. We will check our dinner menu. We would like to have you here as a our guest again soon. Best Regards İsmail Aksoy More 

Madrid, Spain
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I visited Pamukkale on May 2016. Richmond is probably the best option for accommodation but service and rooms are still average. If u decide to stay in this hotel definitely plan your time so u can spend one whole day in spa. There is great thermal water pool, garden and sauna.

Helpful?
Thank Marina_J264
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very pleased to learn that you enjoyed your stay with us. Also thank you for your mentioning about pool, garden and sauna. We would like to have you here as a our guest... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I've stayed at a variety of hotels across Turkey, some great and some I'd rather never see again, and, for my first time in Pamukkale, I would say the Richmond falls right in the middle... average. The facilities have a nice shine to it, but when you scratch the surface you get dirt under your fingernails. For example the rooms... More 

Helpful?
Thank Jason L
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Fisrt of all thank you very much for your stay at Richmond Pamukkale Thermal and taking time to shareyour recent experience about your stay. We are sorry to learn that your experience was below from your expectations. I assure you that all your feedback is taken into consideration for corrections and improvements. We would like to have you... More 

Izmir
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We were there for wedding organization and stay there one night only.. The extra bad is very bad for our child. The general food and beverage service are so standard.. The pool is nice and thermal water pool is good for health.. The rest all hotel is average and day time is general cooling system is doesn't work... I only... More 

Helpful?
Thank RGOTR
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dera Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. We are so happy to hear that you enjoyed with the pools also, we are very dissappointed to hear that we failed to provide you with an excellent comfort and services that we... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

I'm writing this while sweating in my hotel room after the technician "fixed" the AC. On a business trip and all trip rooms are unbearably hot. Meant to stay 4 days but am leaving in the morning. Staff are completely unwilling to entertain a partial refund. It's bad enough that I will pay again to stay anywhere else instead of... More 

Helpful?
Thank Lloyd C
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for you to choose Richmond Pamukkale Thermal. We are very sorry to hear that you had a problem with the air conditioning, we tried to change your room and gave it you a room which is air conditioning working well and tried to make a cancel your reservation from booking.com your... More 

Durban
1 review
1 of 5 stars Reviewed 4 weeks ago

I write this review inside the hottest supposedly 5 star room I have ever stayed in. The A/C isn't working exactly like the previous reviewer devls24 said. Ismail Aksoy, the manager, who responded to the reviewer has clearly done nothing to alleviate the problem but respond on TripAdvisor. I called the front desk to sort the problem out and after... More 

Helpful?
Thank Attilla M
Austin, TX
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 25, 2016

Our travel agency booked this hotel for us as part of an overall package. If I were booking on my own, based on the reviews on TripAdvisor, I might also have chosen this hotel. But I would not recommend this hotel to anyone traveling who wants a comfortable environment. Upon entering the hotel, like a majority of the hotels we... More 

Helpful?
Thank devls24
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay . I am very disappointed to hear that we failed to provide you with an excellent comfort and services that we are known, and I assure you that all your feedback is... More 

Ankara, Turkey
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 12, 2016 via mobile

We visited the hotel during new year holidays. The hotel itself was nice, location is just 5 minutes drive from Pamukkale. Things we don't like: - just thermal pool is closed. Kids cannot swim and had to wait near thermal pool - during new year holiday thermal pool was very crowded. Lots of people inside, without bath hats, little kids... More 

Helpful?
Thank EkaterinaBP
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay and taking to share your recent experience about your stay. I assure you that all your feedback is taken into consideration for corrections and improvements. We do not recommend to the thermal pool under 5 years old kids because of their health but this is not a rule... More 

Belgrade, Serbia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 3, 2016

We have read a few bad comments about personnel of Richmond Pamukkale Thermal Hotel on Tripadvisor, so we didn't expect much. I have that habit to read bad comments first, and to believe in them rather than in the good ones. Staff - excellent: Ayla and Muzeyyen from reception (and the others), the man from the indoor pool, chambermaids, repairer,... More 

Helpful?
Thank Iva-The-Cat
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very pleased to learn that you enjoyed your stay and our services. It is our priority to ensure that all our guests satisfied with their stay at our property. Your comments are so... More 

Level Contributor
1 review
5 of 5 stars Reviewed June 3, 2016

I was travelling with my mum and this lady AYLA CIVAS made us feel at home. She was so kind, extremely humble & very courteous towards all her guest. Unfortunately i just met her the day we had to check out but am glad i did as i know now i have a friend in turkey. She loves her job... More 

Helpful?
Thank Ruby I
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. It delights me to read your comments with regards to all aspect of your stay especially your kind words about our staff Ayla and level of service she provided, also your mentioning... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
Richmond Pamukkale Thermal offers its guests an exclusive service with privileged comfort and superior quality of care intrinsic to the Richmond brand and a lush green atmosphere nestled in nature and Pamukkale's healthy healing waters. Located 3 km away from Pamukkale, a UNESCO World Heritage site, Richmond Pamukkale Thermal is one of the most exquisite 4-star hotels in the Karahayit region. ... more   less 

Additional Information about Richmond Pamukkale Thermal Hotel

Address: Karahayit, Pamukkale 20290, Turkey
Location: Turkey > Denizli Province > Pamukkale
Price Range: $56 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Richmond Pamukkale Thermal Hotel 5*
Number of rooms: 315
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Pamukkale
#4 Luxury Hotel in Pamukkale
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