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Richmond Pamukkale Thermal Hotel

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Richmond Pamukkale Thermal Hotel
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204 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Yalikavak, Turkey
Reviewed 1 week ago

Arrived at the hotel to be well greeted. Bell boy Huseyin was there to help us with our bags, girl on reception very helpful and with great smile. We had problem with the room Wifi, we contacted reception and spoke to the Duty Manager Ayla who moved us to another room without question Food at the hotel was fabulous to...

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Helpful?
Thank 2lancsguys
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for stay at Richmond Pamukkale Thermal and taking time to share your great eperience with us. We are truly glad and honored to hear that you enjoyed your stay. It is our priority to ensure that all our guests satisfied with their stay at our property. We will be glad to see you and...

Victoria, Canada
Reviewed 2 weeks ago

Richmond Pamukkale Thermal Hotel is a big , busy Hotel popular with locals as well as foreigners. It relies heavily on tour groups ( mostly Asians at the moment ) and does not make an effort to leave up to the past reputation. We stayed in the B section;the rooms are relatively small, clean but in need of some revamping...

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Helpful?
Thank Carmen-Julie
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very sorry to learn that your experience was below from your expectations. I assure you that all your feedback is taken into consideration for corrections and improvements. l would like to explain that:...

Izmir Province, Turkey
Reviewed 4 weeks ago

Upon arrival the check-in was fast, the welcome drink was a nice gesture after the long journey. The room was a standard one, a bit small but we knew what we had booked. The heating was working properly but the window's heat isolation was so poor that we had to run it all night long on a max level which...

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Helpful?
Thank Klaukara
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for you to choose Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. I am very disappointed to hear that we failed to provide you with an excellent comfort and services that we are known, and I assure you that all your feedback is taken into consideration for corrections...

swift33
Reviewed December 13, 2016

After a day touring in a coach it was a pleasure to use the theramal spa, so relaxing and warm. The bedrooms were good, had a fridge, short of toiletries but soon replaced by staff. Evening meal was buffet, we were all seated on long tables which was rather llike being at school. Our waiter was vary grumpy and would...

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Helpful?
Thank swift33
Kiev, Ukraine
Reviewed December 12, 2016

We would like to say thanks for all staff in this hotel, very nice service, good food and everything. It was good vacation for us! Hope once to come back and enjoy one more time. Big thanks and good luck Спасибо большое!

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Helpful?
Thank skorchilko
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for you to choose Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. We are glad to hear that you enjoyed your stay with us. We would like have you here as a our guest again soon. Best Regards İsmail Aksoy

Llanelli, United Kingdom
Reviewed November 30, 2016

Only complaint was cold 'hot' food, everything else very good to excellent, bar prices high but reflective of hotels everywhere, nice staff, good service, many thanks to all. Would recommend using the spa hot 'treatment'!

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Helpful?
Thank Tony S
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. We are very glad to hear that you enjoyed your stay with us. We will check our menu again. We would like to have you here as a our guest again soon. Best Regards İsmail Aksoy

Reviewed November 1, 2016

Open air and closed thermal pools fm 24 degrees C to 38 degrees C available for all seasons, specially good for large groups for any purpose. Service quality and facilities offered are satisfactory and

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Helpful?
Thank Isil A
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very pleased to learn that you enjoyed your stay with us. Also thank you for your mentioning about pool. We would like to have you here as a our guest again soon. Best...

Reviewed October 16, 2016 via mobile

Arrived with a group of 24 to view the excavation sites. The Hotel A/C was not working properly and unless you want to sweat while you sleep that would be your choice. The food was good but again A/C was not in the dining room. Make sure you drink bottled water, and if you even open the bottle in you...

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Helpful?
3Thank Jon V
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. I assure you that all your feedback is taken into consideration for corrections and improvements. We would like to apoligize to the problem you have experienced with A/C, we will investigate this issue, except this...

Bharuch, India
Reviewed September 23, 2016

the hotel has nice interior,with complimentary offers like turkish bath, sauna and thermal pool but to our surprise there was no complimentary water bottle or tea/ coffee maker in the room which is atleast expected from a decent property like this even the buffet dinner was not very appealing as only beaf was severed asa non veg preparation and we...

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1Thank sheetal2707
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for stay at Richmond Pamukkale Thermal and taking time to share your eperience with us. l would like to explain that : free water services is available in our wellness area maybe you did not see it sorry about that. We will rewiev our menü for more vegetables options. Our hotel...

Reviewed September 1, 2016

Very good service. Staff did not speak much English but tried their best at all times. Their guest service adviser Ayla was excellent and ensured we were well looked after. We really enjoyed our trip.

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Helpful?
1Thank Margaret S
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for you to choose Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. We are glad to hear that you enjoyed your stay with us. We would like have you here as a our guest again soon. Best Regards İsmail Aksoy

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Richmond Pamukkale Thermal offers its guests an exclusive service with privileged comfort and superior quality of care intrinsic to the Richmond brand and a lush green atmosphere nestled in nature and Pamukkale's healthy healing waters. Located 3 km away from Pamukkale, a UNESCO World Heritage site, Richmond Pamukkale Thermal is one of the most exquisite 4-star hotels in the Karahayit region. ... more   less 

Additional Information about Richmond Pamukkale Thermal Hotel

Address: Karahayit, Pamukkale 20290, Turkey
Location: Turkey > Denizli Province > Pamukkale
Price Range: $42 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Richmond Pamukkale Thermal Hotel 5*
Number of rooms: 315
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Pamukkale
#4 Luxury Hotel in Pamukkale
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Questions & Answers

Here's what travelers have asked, with answers from Richmond Pamukkale Thermal Hotel staff and other travelers.
2 questions
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Questions? Get answers from Richmond Pamukkale Thermal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Hotel was not to busy”
 of 5 bubbles 2lancsguys, 1 week ago | Read review
“Rooms close to the Lobby seem to be very noisy.”
 of 5 bubbles Carmen-Julie, 2 weeks ago | Read review
“best rooms overlook road and not pool as they are quieter.”
 of 5 bubbles V673WCmargarets, Sep 1, 2016 | Read review
“very small rooms”
 of 5 bubbles Aniscikli, Aug 29, 2016 | Read review
“3rd floor seemed to offer cooler, but still not comfortable rooms”
 of 5 bubbles devls24, Jun 25, 2016 | Read review
5 of 5
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