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Richmond Pamukkale Thermal Hotel

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132 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Austin, TX
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Our travel agency booked this hotel for us as part of an overall package. If I were booking on my own, based on the reviews on TripAdvisor, I might also have chosen this hotel. But I would not recommend this hotel to anyone traveling who wants a comfortable environment. Upon entering the hotel, like a majority of the hotels we... More 

Helpful?
Thank devls24
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay . I am very disappointed to hear that we failed to provide you with an excellent comfort and services that we are known, and I assure you that all your feedback is... More 

Ankara, Turkey
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 12, 2016 via mobile

We visited the hotel during new year holidays. The hotel itself was nice, location is just 5 minutes drive from Pamukkale. Things we don't like: - just thermal pool is closed. Kids cannot swim and had to wait near thermal pool - during new year holiday thermal pool was very crowded. Lots of people inside, without bath hats, little kids... More 

Helpful?
Thank EkaterinaBP
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay and taking to share your recent experience about your stay. I assure you that all your feedback is taken into consideration for corrections and improvements. We do not recommend to the thermal pool under 5 years old kids because of their health but this is not a rule... More 

Belgrade, Serbia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 3, 2016

We have read a few bad comments about personnel of Richmond Pamukkale Thermal Hotel on Tripadvisor, so we didn't expect much. I have that habit to read bad comments first, and to believe in them rather than in the good ones. Staff - excellent: Ayla and Muzeyyen from reception (and the others), the man from the indoor pool, chambermaids, repairer,... More 

Helpful?
Thank Iva-The-Cat
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very pleased to learn that you enjoyed your stay and our services. It is our priority to ensure that all our guests satisfied with their stay at our property. Your comments are so... More 

Level Contributor
1 review
5 of 5 stars Reviewed June 3, 2016

I was travelling with my mum and this lady AYLA CIVAS made us feel at home. She was so kind, extremely humble & very courteous towards all her guest. Unfortunately i just met her the day we had to check out but am glad i did as i know now i have a friend in turkey. She loves her job... More 

Helpful?
Thank Ruby I
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. It delights me to read your comments with regards to all aspect of your stay especially your kind words about our staff Ayla and level of service she provided, also your mentioning... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 22, 2016 via mobile

We stayed overnight during a tour was supposed to be a 5* hotel. Found staff to be very unhelpful. Rooms were of a good size but no tea or coffee making facilities in the room. Hotel was clean and tidy and food of reasonable quality. The overall impression I was left with is that they did not really want overnight... More 

Helpful?
Thank Nigel S
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. I am very disappointed to hear that we failed to provide you with an excellent comfort and services that we are known, and I assure you that all your feedback is taken into consideration for... More 

Guelph, Canada
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 15, 2016

Stayed only one night with my family in two rooms. The rooms were next door to each other which was really appreciated. The rooms were clean but the view was terrible but I guess you can't win the views in all of the hotels you go to! It was of a piece of equipment and a storage area. We opened... More 

Helpful?
Thank Allane A
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are sorry to learn that you had a noise and smoke problem during your stay, if you’ d told as these problems at the same time, we could solve them sorry... More 

Sheffield, United Kingdom
2 reviews
5 of 5 stars Reviewed May 9, 2016

The staff, facilities, food, location and overall comfort of this hotel is excellent My stay was only a short one but my wife myself and our friends were made very welcome and most comfortable I left a pair of swimming shorts (wet) when moving on to our next hotel - I emailed the Richmond and they forwarded them (dry and... More 

Helpful?
Thank avollans
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very pleased to learn that you enjoyed your stay and our services. It is our priority to ensure that all our guests satisfied with their stay at our property. We will be glad... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed April 27, 2016

The thing that strikes more in this hotel was definitely the high professionalism and care of the guests relation Manageresse AYLA CIVAS. She was very helpful and skillful in dealing with customers requests: it was nearly closing time for the thermal hot pool, but at our request she kindly extended it for an hour to give us a chance to... More 

Helpful?
Thank nabila447
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. I’m glad that you have had a nice stay with us enjoying everything we have to offer to our valued guests, you have found our hotel team to be professional and hospitable... More 

Istanbul, Turkey
Level Contributor
31 reviews
9 hotel reviews
2 of 5 stars Reviewed April 23, 2016

Immaculate hotel. Lovely reception. Perfect rooms. Room so hot. Turn on aircon it gets hotter. Reception tells me it's winter so aircon set high....? Staff very good at frowning and scowling. Bar waiter very surly and not friendly. Restaurant staff very brusque. Don't dare to sit at wrong table. Food is good, but it's all clinical. Lots of Russian tv... More 

Helpful?
Thank iangthomas25
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel. Also thank you for your mentioning about the sp, pool and Turkish bath. We are very dissappointed to hear that we failed to provide you with an excellent comfort and services that we are known and I assure you that all your feedback... More 

West Midlands
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed April 22, 2016

Stayed for one night as part of a tour The hotel was okay and did have porterage for our luggage which was great after our coach journey and tiring day The meals were fine and the room nice and clean The hotel did not have lifts and everywhere seemed a long walk and climb The hotel did have a wonderful... More 

Helpful?
Thank WestMidlandsdJulie
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experince about your stay. I thank you for your kind comment about the meal, room and cleaning. We greatly appreciate all comments made by our guests to achieve the highest quality standards. We are sorry to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Richmond Pamukkale Thermal offers its guests an exclusive service with privileged comfort and superior quality of care intrinsic to the Richmond brand and a lush green atmosphere nestled in nature and Pamukkale's healthy healing waters. Located 3 km away from Pamukkale, a UNESCO World Heritage site, Richmond Pamukkale Thermal is one of the most exquisite 4-star hotels in the Karahayit region. ... more   less 

Additional Information about Richmond Pamukkale Thermal Hotel

Address: Karahayit, Pamukkale 20290, Turkey
Location: Turkey > Denizli Province > Pamukkale
Price Range: $54 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Richmond Pamukkale Thermal Hotel 5*
Number of rooms: 315
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Pamukkale
#4 Luxury Hotel in Pamukkale
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