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I don't have time to write a long review, so read other ones, but i will say neither i, nor my family enjoyed our holiday. Every bad review is real. Don't give your money for that hotel!!! You will have the worst time!😠😡 Overall Kusadasi is a great destination with a lot of beautiful sights, but hotel Sentinus is not a good hotel.
I've never had a worse experience when dealing with an online booking! I booked this hotel through "hotels.com" and pre-paid for the room. When arriving...they said their computer wasn't working and they wouldn't honer the reservation from the online website even though we showed them the reservation. When hotels.com called them to confirm the reservation...they hung up on the operator several times and tried to extort an extra $30 USD per night over the hotels.com booking reservation amount in order to get more money from us at the front desk! I've never had this type of experience before. I told the staff at hotels.com to remove this hotel from their approved hotel list. Never again.
dirty towels, bedspreads, crib for my 7 year old daughter, lousy meals (we ate at the resturant outside the hotel for 2 nights), unrelated waiters, the chief certainly did not know how to cook, the breakfast had moldy cheeses, bread and pastries are stale, Pool was so small, the only thing good is the sea until lunch.
It was really dirty in the hotel room, the floor was not cleaned and we did not had any towels either. After asking for towels we only got one bath towel, two hand towels and one WET feed towel, when we were two adults and one child!!! The room ceiling was pulling off! The fringe was terrible and disgusting. Shower had was probably 10 years old and was spraying everywhere but not on your head! I asked the room floor to be washed but was again done not good job! The staff speaks only Turkish and very very poor English! After towels change we again got only one bath towel! Most of the towels and the bedding were with stains which I could swallow if everything else was fine. We paid for all inclusive package but when I asked for a simple cocktail of sprite with mint I was charged for it! Even the package says local alcohol is free and the mint was local one. It was interesting to find that one other lady was charged 10 Turkish lira for it, when they asked me for 5 lira, but a third one has paid 13 lira! What does it means? The worst thing was that there were not enough beach umbrellas and beds, and people were fitting to get one! It’s really unpleasant to go to the beach and to have no room for you and your child when you thought you should have one, as paid for it in the package price! The hotel beach section was very very dirty as nobody was taking care of it! After complaining from lots of the guests a few boys came WHILE THE PEOPLE WERE LAYING on the beach and started doing something that they called cleaning but all they were doing was to make big clouds of dust. From one end they took the rubbish to the other end of the area and than dig a big whole and put some of that rubbish in it! There were more unpleasant things like if you go too late for the breakfast there were no buns but plain bread left, as they do not put out enough. Same was with the nice deserts! When you look at the hotel pictures online it looks great but do not believe it. This is only commercial face and does not correspond to the reality, as you can’t see the dirty parts and the limited room on the beach! All people were complaining and there were a lot of small annoying things that really can ruin your holiday! NEVER GO THERE! If you’re wondering between this and any other hotel pick the other one! This is NOT 4* hotel. I can give it only 1* as there is a swimming pool, not big but good for kids, as there is children section that is not deep and kids are enjoying it.…
The beach has never been cleaned. There are rocks when you enter the sea, which is not very pleasant. Some of the staff .Very few of the hotel staff can communicate in English. The food is not as good as on other places. The cleaning lady would always come in the afternoon during afternoon rest, which is quite unpleasant. I would complain that she does not have time to let us even leave the room so that she could clean, so we stayed in the balcony during her cleaning. At least it is close to a mall at a walking distance. And the beach is like 20 meters from your room. Still I would not repeat the city and the hotel.