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Pine Bay Holiday Resort

59 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
Traveler (2181)
Pool & Beach (334)
Room & Suite (315)

About

#33 of 174 hotels in Kusadasi
Location
Cleanliness
Service
Value
There are 644 rooms meeting all our guests expectations.There are 316 rooms, including 9 suites and 2 royal suite in the 5 star hotel, while in the club there are 328 rooms. Air conditioning, telephone with outside line, minibar, satellite TV, safe and hair dryer in the rooms.• Day long unlimited entertainment in our aquapark. The only turbulance slide in Turkey – all together 5 slides.• There are 4 children’s pools, of which 1 is in the main building and 3 are in the Mini Club area, and 3 adult pools of which 1 is indoor and 2 outdoor.• The main hotel restaurant has an capacitiy of 1.200 covers, while we have 2 indoor restaurants with capacities of 300 and 500 covers. Snack services are available in the Coastal, Marina and Peninsula areas during daytime hours, and a la carte services in the Marine Restaurant and Panorama Restaurant are provided during the evening.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Kids stay free
Parking
Internet
Sauna
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Water park
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Minibar
Flatscreen TV
Private balcony
Room service
Safe
Refrigerator
TV Channel One Russia
TV RTR Planeta Russia
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
2,377Reviews
361Q+A
100Room tips
Traveler rating
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Popular mentions
+1
O my god. Where to start and what not to say. 200 characters is not enough. Very small rooms. They advertise rooms at 35 square meters but the rooms are 22 square meters. They over booked and cancelled my booking without even informing me. I had to wait for hours on end for the staff at reception to sort something out all the while with my 2 months old baby waiting in 37 degrees heat. They finally found the booking and offered me "an upgrade". I say this with quotes because it was quite easily the worst room I have ever stayed in. Definitely the room from hell. So tiny, cramped and congested. This hotel is by no means 5 star. Barely 3 star. The air con did not work. The maintenance guy came and ripped the ac off the wall and made it worse. When I said I have 2 babies with us we cant live in this humid weather, instead of trying to resolve the situation, he simply shrugged his shoulders and walked away. The air con vents were bent and the air con unit was rusty. So many flies in the room as well as ants. O and the beds were so soooooo bad. I got backache just sleeping there for one night. I am not one of those people who have to have everything right but these mattresses were so bad its unreal. I was so exasperated and annoyed. I should have made a video and taken a picture of every little annoying thing about this place. But I was too tired in the heat without the ac. I wont wish this place on my worst enemy. Actually, this is exactly the kind of place I would want to wish on my worst enemy. The place looks so dated. Loads of cats. Too many people and not enough seats and plates. The pools over crowded. No loungers even if you go there early morning. The toilets are so filthy they put train toilets to shame. I told the management about my dissatisfaction as soon as I checked in but they said they cant do anything. They said they will sort me out next day but never did. I decided to checkout next day. Instead of trying to resolve the situation they were only too happy to see me checkout. And why wouldn't they? They charged me half of what i paid for 6 nights even though I was checking out after the first night. I know many will say " you get what you pay for" but I paid for a spacious room in a 5 star resort. What I got was nothing short of pathetic service and shambolic customer service. Needless to say I checked out from this hell hole and checked in at Ephesia beach holiday club. It's not as big as pine bay but the service, rooms, over all feel and most importantly the staff is like night and day. This resort from hell nearly ruined my holiday. I had to pay through the nose to check in to ephesia as it is peak season now but I felt it important to share my experience with everyone. This is NOT A 5 STAR RESORT. Regardless of what anyone says. Beware. You have been warned. O and the porter who handled our luggage shamelessly stuck around and didnt move until I tipped him. I found that quite odd but not how stupid this place really is, it's nothing compared to how bad and diabolical the customer service or the lack of it is. Single handedly worst experience of my life.
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Excellent service and very goo d personal . It is very good everyday face with smily faces. Very good and clean pools, excellent aquapark which is available all day. Excellent food and comfortable rooms.
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Response from guestrelationpinebay, Konuk İlişkileri Müdürü at Pine Bay Holiday Resort
Responded 4 days ago
Dear Guest, First, we would like to thank you for taking the time to share your impressions with us and other holidaymakers after your vacation. I would like to point out that we are glad to hear that we have met your expectations. We are looking forward to welcome you again soon at Pine Bay Holiday Resort. Kind regards, Pine Bay Holiday Resort Management
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+1
We stayed here as a family of 4 - two adults and two children aged 6 and 8years, all inclusive. We stayed at the main hotel with a stunning ocean view. The room was very clean and spacious. We had a sleeper couch for the children. Pools were lovely all round, including the waterpark. The buffet areas filed up very quickly at meal times but there is more than enough seating and more than enough waiters to clear tables. Food was average. I'm generally used to food with spices, so the anatolian cuisine was especially bland, but I suspect this is for the mainly Russian clientele. Desserts were absolutely amazing, including traditional Turkish fare. Pool bars have food available thoughout the afternoon - burgers, chicken nuggets, schnitzels and pizza - all of which are tasty and fresh. Ice cream was also a definite hit. Wifi only works in the reception lobby, not in rooms. Turkish hamam at the Spa is also recommended. Huge negative is for me is that other guests openly smoke in front of children, especially at the kiddies pools. This was terrible as my country protects children and non-smokers in this instance, but it seems to be a norm all over Turkey. Overall we thoroughly enjoyed our stay.
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Response from guestrelationpinebay, Konuk İlişkileri Müdürü at Pine Bay Holiday Resort
Responded 4 days ago
Dear Guest, First, we would like to thank you for taking the time to share your impressions with us and other holidaymakers after your vacation. I would like to point out that we are glad to hear that we have met your expectations. Both your nice words and your praise are our motivation to always offer our valued guests the best service at the highest level. We are looking forward to welcome you again soon at Pine Bay Holiday Resort. Kind regards, Pine Bay Holiday Resort Management
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+1
Just returned from Pine Bay. Initially we were very concerned about how the resort would be having read various reviews. We were pleasantly surprised the new lift is almost ready to go and it will be a great asset to the hotel. The ongoing work did not impact us at all which was great. The resort is large and very hilly so I wouldn't recommend if you have mobility issues. The climb up to our rooms was definitely a challenge in the heat but we just kept telling ourselves it was great exercise. Rooms a little tired but very clean and adequate. We were rarely in them. We did miss a kettle for tea and coffee but overall they were fine. Balconies are also not a big thing in the resort most bungalows had a little space outside with just enough room for a small table and two chairs. The pools were all good and we didn't have much difficulty getting loungers etc. We liked how the resort was spread out and the kids loved the flumes as well as different pools to choose from. The main buffet restaurant was really busy at peak times so we opted to eat later for a more relaxed dining experience. Food was plentiful, varied and well presented but it was the same old comments we heard about it being repetitive but this is definitely down to the guest who chooses to put all the options on one plate. We ate in the Chinese, Turkish and Fish restaurant. Chinese was very bland but the deep fried ice cream was a hit with us all. Fish restaurant in a beautiful setting and our meal was delicious. Turkish was in Panorama bar what a stunning setting this is a must to eat there and watch the sunset. Top tip would be feed kids first though if fussy as they are a set menu and not really geared up for kids food. They did provide some fries on request though. We did encounter some issues with the white wine as at the beginning of the holiday it was always warm being served from the counter and you were always offered ice which not everyone wants to take a chance on but after giving feedback it was served chilled thereafter. Buying bottles of wine was a bit of a lottery and when you did find one you liked that unfortunately tended to be the only one in resort. We rented a cabana for a day this was €30 more expensive than our hotel last year and I have to be honest and say it just wasn't on the same level. This was down to only one member of staff running around 8 cabanas. We were also only given one bottle of fizz and had to pay for more. Towels didn't arrive until late morning and lunch took until 14.30 to be served. So bit of improvement needed there but hats off to the poor guy who ran about crazy and still kept a smile on his face. We used the sunset bar most evenings and once we got to know the staff 'Onder' and 'hairdo' as we called the other waiter looked after us exceptionally well and nothing was too much trouble. There are a couple of small shops in the hotel which are reasonably priced and you can buy various things including crisps, chocolate etc. All in all we thoroughly enjoyed our holiday. I do get exasperated when I see the 'definitely not 5 star' comment. No it isn't but I didn't pay a 5 star price so as the title of the review goes we got what we paid for. Lastly I need to mention Gulsen the wonderful customer relations lady. She went to great lengths to ensure we had a good stay and it was a nice touch having lunch with her too. Thank you Gulsen it was wonderful to meet you and you are doing a fantastic job!
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Very nice person. Bar is very comfortable and staff there is very helpful. And I think that Resul is the best. He never missed any request and he asks if any guest needs something. That is very nice of him.
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Response from guestrelationpinebay, Konuk İlişkileri Müdürü at Pine Bay Holiday Resort
Responded 4 days ago
Dear Guest, First, we would like to thank you for taking the time to share your impressions with us and other holidaymakers after your vacation. I would like to point out that we are glad to hear that we have met your expectations. We are looking forward to welcome you again at Pine Bay Holiday Resort. Kind regards, Pine Bay Holiday Resort Management
Read more
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PRICE RANGE
$128 - $469 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pine bay holiday hotel kusadasi, pine bay kusadasi, pine bay holiday kusadasi, pine bay resort kusadasi, pine bay holiday resort kusadasi
LOCATION
TurkeyTurkish Aegean CoastAydin ProvinceKusadasi
NUMBER OF ROOMS
641
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