This hotel pretends to be a 5 star hotel but there are so many issues that I would be ashamed to call it that!! -
Housekeeping is extremely poor, twice we had no towels, had to call 3 times to the reception and wait for over an hour before the towels were brought. The sheets were not changed once in 9 days, although the temperature was between 40-45 Celsius, we had to ask for everything, no vacuming, no real cleaning. The shower/bathroom was to small for a family room. The tiles in the bathroom were clearly not cleaned for a long time, we did not feel comfortable taking showers there. If you have any disability at all with your hip or legs, you will not be able to get into this bathtub/shower because it is just to high.
If you do not like to spend your holiday with 98% Russian (of the total guests) then do NOT go to this hotel. Everything is focused on the Russian guests and the rest of the guest are neglected. We are a family from Turkey travelling in from Europe but we did... More