Hane Family Resort
Kumkoy Mevkii, Side, Manavgat 07600 Türkiye
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About
#10 of 10 all-inclusives in Side
Location
4.2
Cleanliness
4.4
Service
4.1
Value
4.2
Travelers' Choice
PrimaSol Hane Family Resort is an excellent choice for travelers visiting Side, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Free internet access is offered to guests, and rooms at Primasol Hane Family Hotel offer air conditioning, a refrigerator, and a minibar.
Guests of Primasol Hane Family Hotel are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, free parking is available.
If you’re looking for a seafood restaurant, consider a visit to Q Beach Restaurant & Lounge or Coppa Beach Club & Lounge, which are all conveniently located a short distance from PrimaSol Hane Family Resort.
Side is also known for some great ancient ruins, including Temple of Apollo, Greek Amphitheater, and Side Antik Kenti, which are not too far from Primasol Hane Family Hotel.
Enjoy your stay in Side!
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Water park
Children Activities (Kid / Family Friendly)
Public wifi
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Entertainment staff
Kids club
Airport transportation
Shuttle bus service
Meeting rooms
Spa
Hammam
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family Resort
Languages Spoken
German, Turkish
Location
Kumkoy Mevkii, Side, Manavgat 07600 Türkiye
Name/address in local language
Hane Family Resort
Getting there
Car recommended
Grade: 46 out of 100
46
Antalya Airport
31.5 mi•
See all flights
Rental Cars
18 Restaurants
within 0.75 miles
2 Attractions
within 0.75 miles
335Reviews24Q+A5Room tips
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The pillows was the fluffiest I have ever slept on. Staff was full of help and willing to go out of their way for the guests. Lots of food choices catering to all tastes. Willing to return in future years to come. Very near the beach only a 2 minute walk. The facilities was top notch could not beat any of them.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
To start ws lovely reception staff were great, The rest of the staff are miserable and the food is poor to say the least, we were served ball of dirt as breaded mushrooms and staff didn't give a crap, Waiting to see what hanes say about it but it's disgusting.
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Date of stay: May 2023
Value
Location
Service
Room Tip: Check what your eating,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I can call myself a regular customer of the place, and I am far from being capricious but this time I have very mixed feelings. It’s a long story, and it must be read and taken into consideration by the hotel management and the owners of the business! Here I only assess the service. My husband and I stayed here in 2020 and 2021 during the tough years of the pandemic, last year together with our 19-year-old daughter and my elderly parents. All the five of us loved the place so much that we made a decision to book it again this year. However, it was fully booked till 26, October. Our vacation started on 16, October and we stayed at another hotel of the same chain (Hane Smart) and moved here on 26, October because we desperately wanted to stay here. It was a mistake, though. When we arrived we found out that the Hane Family was overbooked and they could not provide us with 2 rooms (we booked a family and a standard) and offered all of us to stay in a family suite for 2 nights. 5 adults, 1 bathroom… We did not mind it though we were not pleased that much. The receptionist (Nuriyam) apologised for the inconvenience and offered an a la carte restaurant reservation, a free safe box (it’s a paid service here) and free cocktails each of us (imported alcohol cocktails cost 5 € per one). When we decided to have our cocktails in the lobby bar they told us to go to the pool bar with our cocktail vouchers. It was 11:30 am. A man at the bar refused to serve us for a reason he tried to explain in… German. I work in a hotel myself and I should point out that the international language of hospitality is still English, even in Turkey, isn’t it? Even if you mainly work with German tourists, you have to speak elementary English! And your non-German tourists are not supposed to speak German! We left our parents and daughter at the pool and went to the reception to clarify the situation. The same receptionist called the pool bar and told us to get back and get the cocktails. We went there again, and again the same man at the bar refused to serve us. We insisted, he answered something in a foreign language which was a mix of some words with a few English words among which I could only get ‘eat’ and the gesture of eating. It was also obvious he couldn’t make cocktails or didn’t want to do it. What he meant was still unclear to me. I was looking at him in great surprise and he pointed at his temple with his index finger near which in most European countries is considered to be an indication ‘you are stupid’ A hotel employee showing a guest that he or she is stupid with a gesture!!! Very rude and highly unprofessional!!! I was shocked! We went to the reception AGAIN. This time the receptionist called the restaurant manager and went with us. It turned out that the man at the bar is.. just a waiter who poured beer and Sprite while the real bartender was having his lunch. He simply could NOT explain it in English, because his English is so poor that he even cannot say ‘bartender, lunch break, please, come again, 12 o’clock’ Anyway the restaurant manager and bartender arrived and the process of cocktail-making finally started. Both the receptionist and the manager apologised for the incident, somehow we did not hear any apologies from the main hero of the story named YILMAS. In about 15 minutes my husband went to the pool bar again and we got 3 cocktails and 1 milkshake, though we had 5 vouchers. One more cocktail arrived later. So about 40 minutes was wasted on this ‘cocktail party’. The cocktails were good but the impression was totally ruined. Later the manager came again and told me: ‘Don’t be angry! I will talk to him (YILMAS) later, he is a good man….’ Whether or not the talk took place and what it resulted in for the waiter, I do not know... Dear hotel management, just being a good man is NOT enough to work in hospitality! One should also be polite and be able to speak some simple English having in mind that there is a shortage of jobs in resort areas and that tourists of ALL countries bring a lot of money to Antalya. Even if a hotel employee does not speak English, he or she could: - call the reception to clarify the situation; - find a staff member who speaks the language; - go to Google translator; - try to be helpful in any other way! - APOLOGISE!!! And again gestures of dubious meaning are unacceptable! To cut a long story short, it’s been my third and final time at your hotel! I regret we moved to Hane Family from Hane Smart. One star definitely goes to the pastry chef and his team, two more to those staff members who were more or less helpful. The room they gave us in two days (3313) was pretty good and they gave us a free safe and brought a small bottle of red wine and some fruit which was nice, but could not make it up completely. So I like to point out the following drawbacks: 1. In room 1210 the lighting and sockets are poor, the fridge is leaking. 2. It took the staff over 24 hours to restock the liquid soap in the shower, though we asked 2 chambermaids and 2 receptionists - not too many people for such a simple request? 3. The reception has to know the schedule of the bars and otpher facilities - the fact the bartender could have a lunch at 11.30 was an obvious discovery for the receptionist. 4. Some beach towels need replacing - they are in a very poor state. 5. A tea station in each room could be a great option as well as bath robes and slippers for each guest. 6. It would also be great to have access to lunch boxes in the main restaurant, like it’s done in Hane Smart hotel. 7. The wi-fi is slow, especially in the evenings. If you plan to work remotely, it’s not your place. 8. THE STAFF SPEAK GERMAN ONLY, and misunderstandings arose every now and then during our stay: in the restaurant, at the beach and with the housekeeping. I really wanted to publish this during my stay the same day (October, 27) but my husband asked me not to. I know it’s the end of the season and you are counting your revenue so there is no time for dealing with such complaints. I do not expect any formal apologies from you, I expect you to take measures like a series of hospitality and English language trainings for your low-end staff. Directing all your attention to tourists from just one country (Germany) is definitely unwise from the business view point. Meanwhile I do not recommend Hane Family to non-German tourists!…
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was very satisfied, the size of the hotel is very large, although it is crowded inside, there is no density. Having 4-5 open bars pleased me quite a lot. Activities were very appropriate and continuous, and it was nice for us that the hotel was crowded compared to the surrounding hotels because other hotels were very empty.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We have just arrived at this hotel, 2::15am, and we are absolutely appalled at the reception. The receptionist Fatima did not welcome us, asked my husband to fill in check in forms with passport details ( a job she should be doing herself as the receptionist and the first face for this hotel). We were taken to our room, to our horror only space for 3 people to sleep, one double bed and one single bed. We are a family of 4, 2 adults and 2 children 8yrs and 11yrs (who are expected to share a single bed for 2 weeks) We are booked in a “standard double room” for 4 people, so any standard room we expect simple and standard but a minimum of being able to sleep 4. To our disgust the lady at reception was rude, no customer service, no apology, no solution just “its all we have and thats all you will get, thats what you booked” We are here for 14nights and i dread my first day in the morning. No English speaking manager, the receptionist could hardly speak English herself, but said “i can speak German” and when I continued to complain all she did was call the “Night Manager” who spoke loudly and walked off. My children were tired and distressed and I dread whats to come. AVOID THIS HOTEL if you are a family with children and expect to have enough room to sleep 2 kids and 2 adults in one room. Pictures included are of a fold bed placed in a already small room, where it is not safe to move around without trapping your foot unless you want to climb over the bed. This is not 1 star service let alone 4 star. Shame on this hotel for advertising sleeps 4 and provides room for 3 only.…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Very good option for family break. A few practical information.. The beach is 5 min walk from hotel, or you can avail the shuttle from the hotel . There is a dedicated section of the beach for the hotel with sunbeds and shades. There is also a snack and drink bar at the beach for the hotel customer. All snacks are free except the fresh juices. The safe in the room is 2.5 euro per day. Internet is available for free in the lobby and room only. Lots of shopping options inside and outside the hotel. Customer service is very good. PCR test facility available inside the hotel at the cost of 17 euro per person. A lot of variety of food options that mostly changes daily.
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel is very nice most of for family with children(they find everything here),situated on one of best place on Turkey.Location is perfect close to sea ,beutiful hotels around,promenade is very nice also many shopping opportunities. Room is nice ,big enough with everything what you need on hollyday room(good bed,air con,safe,balcony with nice view) but loud for recuperation which turn of just on night .Food was good but almost still same,breakfast was bad just few choices to eat.Drinks was good.Hotel area is beutiful large with many pools,nice gardens all still clean.Personal was nice and friendly but few on restaurant and bars dont understand nothing in english.
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Date of stay: June 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We went during the Covid pandemic in August 2020 and were satisfied with the hygiene measures in place, which included: hand sanitiser everywhere, masks worn at all times inside and in restaurant areas, staff to place food on your plates at buffets and rooms cleaned daily. The staff all wore masks and visors, even outside, which must have been hard for them under that hot sun but they persevered. Our room was a family suite which was on the small side but at least it had 2 separate bedrooms and comfortable beds. It overlooked the baby pool and was not noisy at all apart from the walls are quite thin so you can hear your neighbours sometimes. The hairdryer in the bathroom is not very powerful so take your own if you have long or thick hair. The food was generally of a good quality and we could usually find something for our fussy eater child, fruit and baklava was delicious. The drinks were disappointing at first from the bar as we couldn't taste any alcohol in the vodka/coke, gin/tonic and the beer seemed watered down too. After complaining about this to the bar man, the quality vastly improved the day after! The design of this hotel is intricate and well considered, ensuring you never get bored. The children loved the various swimming pools and waterslides and the beach was lovely too, just a short 10 min walk away or you can hop on the hotel bus to it for free. The sea did seem to have some small, biting fish in it this year though, which put us off after a few nibbles, so we mainly stuck to hotel pools which were great. I really like the location of this hotel as there are hundreds of shops across the road which offer very good value clothes, accessories and medicine if you need it. It is also a short drive away from Side old town, which is a must when you are in this area. Manavgat is nice too and only about 30 mins away, great for shopping. My only gripe with this hotel was the Spa, they were very awkward about when you could drop or collect your pool towels so many days we went without swapping them for clean ones. The other staff were all very hardworking and accommodating, especially Gulcan and the restaurant staff. I really enjoyed the omelettes at breakfast time but for some reason they stopped making them towards the end of our holiday, hopefully that's not always the case? Gozleme was always available in the afternoon near the main pool but you had to wait an eternity to get one as the queue was always large and messy. They provided ice cream in individual tubs during the afternoon too which our children loved. Other guests in this hotel were manly Russian and Turkish, if that's a problem for you, then stick to Marmaris, I personally enjoy meeting people from different backgrounds, that's what travel is all about isn't it? Entertainment left a lot to be desired at times, but I'm putting that down to Covid. There was a good amphitheatre and the animation team would put on shows that they had hashed up, some nights they'd just stick a film on for the kids and one night there was a belly dancer and that was about it! All in all though for the price you pay it was a good, family holiday which the kids loved, and as parents, you know, if they are happy, we are all happy!!…
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Date of stay: August 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The hotel is suitable for families with small children, it is quite noisy and chaos reigns, I would not recommend for older couples or young lovers. The rooms are very well furnished, cleaned and changed the bed linen every day. The beach is close, you can go on foot or with a small hotel bus. The restaurant was quite noisy, the food was buffet style and we had to line up to get the food we wanted by pointing it to the service staff (it was quite difficult to serve in the restaurant). The sauna did not work, the water in the indoor pool was cold.There are several pools and slides in the hotel, everything was very clean, the staff was friendly.
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Date of stay: October 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Our original hotel was not open due to COVID19, so we were moved to the Hane Family. The family room and hotel facilities were excellent. There were a couple of draw backs that stopped me from giving this Hotel a 5 start rating. The first one which I appreciate is very difficult due to the current circumstances , but the understanding of English was limited and wearing masks at meal times and at reception made this even harder to make myself understood. This hotel is primarily German and Russian holiday makers, the money exchange facility at the hotel did not cater for British currency, so had to use expensive cash points, as was not sure whether Euros or Turkish Lira would be used in this part of Turkey, so took mainly English to change when I got there .The food was very limited choice and repetitive, again this may have been down to COVID19 as they have to have so many staff to serve you as you can not help yourself at the buffet restaurant. All in all the holiday was very enjoyable and was better than I was expecting with the current restrictions.…
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Date of stay: August 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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PRICE RANGE
$60 - $127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
primasol hane family hotel side
LOCATION
TürkiyeTurkish Mediterranean CoastAntalya ProvinceManavgatSide
NUMBER OF ROOMS
493
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Claim Your ListingHANE FAMILY RESORT - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Side, Turkiye)
Frequently Asked Questions about Hane Family Resort
Which popular attractions are close to Hane Family Resort?
Nearby attractions include Mall Of Side (0.7 miles) and BOBRİS SOUVENİER (0.2 miles).
What are some of the property amenities at Hane Family Resort?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Hane Family Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hane Family Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hane Family Resort?
Conveniently located restaurants include Q Beach Restaurant & Lounge, SELGE BİSTRO Restaurant & Dance Bar, and Bill Cosby Restaurant Dance Bar.
Are there opportunities to exercise at Hane Family Resort?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Hane Family Resort have an airport shuttle?
Yes, Hane Family Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hane Family Resort have airport transportation?
Yes, Hane Family Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hane Family Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hane Family Resort?
The staff speaks multiple languages, including German and Turkish.