So for our anniversary we decided to come to Turkey, we spent weeks scrolling through teletext holidays to find the perfect place for us... we paid double the price of most of the 5 star all inclusives to come to Crystal Sunset with its promise of a water park, beach location, 11 bars and 10 restaurants. We arrive in Turkey but the excitement quickly wares off when we are told by the transfer driver that our hotel closed down 2 years ago and he would take us somewhere else, but wants €20 (we already had paid for transfers) We then arrive at a sub par Crystal Palace hotel, nothing like what we paid for or we’re expecting and miles away from the area we had planned excursions for. Reception of this different hotel had our details and told us that Crystal Sunset closed down a year ago, but this one is newer! (definitely not new) I called teletext holidays, they were really good at first, they apologised, said they didn’t know it was closed and never would have sold us that holiday, they confirmed it now was closed (but still have the option for sale on their website) They said they would refund some money and give us other options to pick a better hotel near Side (the area we were expecting to be in). They said stay 1 night and they will transfer us the next day. The next day comes around and we don’t receive a call, I call back and speak to the ‘manager’ to be told that we shouldn’t have let the transfer guy take us to the wrong place so it’s my fault, and that I have to wait another 24 hours for them to find an alternative place in Side. So 3 of my 8 day holiday will have been wasted. Guess I’ll just wait to see what happens next. At least it’s sunny here So do not book here, you’ll be wasting your money and taken to a hotel that’s half the price and half the quality…
This is a large, immaculately kept hotel with really nice rooms, good swimming pools / water park and with lots of entertainment and activities day & night. The food and drink offering is really good, particularly on their Turkish evenings, where they go all out. The a la carte restaurants are also very good, especially the seafood one, which we loved. The staff were great (maids, bar staff, waiters, Guest Relations, receptionists - everyone we dealt with) and made our stay more enjoyable. Location is very convenient, regular buses into Side town or a pleasant walk along the promenade - hotel also has own area and cafe on the beach. Would recommend to everyone, particularly families with kids, who will be entertained!
This was my second stay in the hotel, the first visit was in 2018 chère me and my family had a lovely, and incredible stay, we loved the hotel then decided to come back one year later and the stay was more then expected, the service, the food, swimming pool, and all other accommodations really exceeded our expectations, thanks for this lovely time,
Everything was more than expected Cleanliness 8/10 Swimming pool 9/10 food 10/10 The staff were very nice 10/10 we did check-out was late for 2 hours without any payment .......... thank you very much
We booked this hotel after the collapse of Thomas cook and weee due to stay at another in Lara beach . Once booking I was a bit concerned after reading the mixed bag of reviews .this hotel is huge with a fantastic water park in it and many activities going on day and night . The drink options were good . The food at lunch and breakfast was ok but there was nothing to suit our pallets at night and the queues were absolutely ridiculous and even worse trying to get a table . So we ate out 6 nights out of our 7 here There is lots of lovely restaurants across from the hotel at a great price . Our room was kept immaculate and fridge stocked daily . I would definitely stay in the hotel again if I got it at a decent price again . Many thanks for a wonderful stay x