It is not a 5-star hotel at all, max 3 stars. Let's start with good things. The rooms are clean and spacious. The beach and the sea are nice, clean, and full of sand. Perfect for the kids. The staff are friendly and smiling. And what else; The beds are not comfy. not even 3-star hotel quality. It looks like there is a staff outage. The rooms are clean but the environment is not that much. Because staff cannot reach everything at once. You can see the empty glasses, and plates next to the sunbeds for some hours. Then a kid hits the glass and breaks it for example. The same thing applies to foods. There is always a queue for something. If you want a pizza, get in a queue. If you want a main course like fish, meat or sth, get in a queue. for the ice cream, get in a queue. Even for a glass of water in the pool bar. Because only one single place providing these and not enough staff. They are not quality oriented. They are quantity oriented. For example, there are -maybe more than 15- desserts for lunch or dinner. However, all of them are the same but have some small changes. The same thing but with cream, the same thing but with green cream, the same thing but with cacao. No taste, just some texture. Believe me, I ate maybe 2-3 desserts on my entire vacation. Especially drinks. They are giving a Coke, but it's definitely not a Coke. just some sweet syrup, zero bubbles. Or the machine coffee, non-drinkable very dark coffee. Alcohol, I haven't heard of any of the brands. vine, beer, gin, vodka, just cheap a** brands with bad taste. As I said, there is a quantity. They provide everything, but quality? zero. Only the hot meals were delicious, and the salad bar was rich. Not enough sunbeds. People are dropping their towels in the morning, then they disappear. The sunbeds are occupied but empty. And staff cannot do anything. However, this should be managed somehow. Hotel Animations? TBH, the most boring holiday in my life. You go to the all-inclusive hotel and in the evening I was looking for going out somewhere because there is nothing at the hotel. no animation, no event, less music.…