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Crystal De Luxe Resort & Spa

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Yeni Mah.501 Sok. No 9, Kemer 07980 Turkey
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Room & Suite (232)
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About

Location
Cleanliness
Service
Value
Named after the crystal clear waters of the Mediterranean, our hotel is constructed 75 m to the beach of Kemer and is located only 56 km from the Antalya International Airport and 38 km from the city center of Antalya. With its different architecture and the extraordinary beauty of the environment, is our hotel indeed a paradise for families with children – offering a private pebble beach of 50 m length and 100 m with as well as a variety of pools and aquapark covering 1150 m². An area of 16.000 m², whereby 8.000 m² consists of hotel buildings and 8.000 m² consists of gardens, the guests will find one building of six floors, with a total capacity of 356 rooms.In order to grant our guests a pleasant stay, our “All Inclusive” concept starts with a warm welcome to our guests upon arrival by offering them Turkish traditional sweet called ‘cezerye' and a glass of Turkish sweet fruit drink called “sherbet”. Fully equipped SPA health and beauty center (skin and body treatment), a covered SPA swimming pool of 60 m², special jet showers and relaxation beds with Jacuzzi in the pool.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Parking
Wifi
Public wifi
Internet
Hot tub
Adult pool
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Water park
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Hammam
Massage
Salon
Concierge
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Centrally Located
Languages Spoken
Russian, Turkish
Hotel links
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Offers & Announcements:Free breakfast with your stay
1,732Reviews210Q+A98Room tips
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Popular mentions
This was our 3rd time here and yet again excellent. Staff all very polite and courteous rooms very clean and spacious and food and drink very good . The hotel is only 40 mins drive from antalya airport and only 3 mins from beach. Town centre only 10 mins walk or €2 in a taxi. Overall I score 10 out of 10
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Response from kilithg, Genel Müdür at Crystal De Luxe Resort & Spa
Responded 2 weeks ago
Dear Simon N, Thank you for leaving a comment on Tripadvisor. We were pleased to hear that you were satisfied with our services during your stay. We will be glad to see your trust and we will be glad to welcome you again at Crystal De Luxe Resort & Spa. Kind Regards, Birol SENEL General Manager
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Hotel's Favorite
Very clean rooms and nice hotel for family holidays. Pool is not so big, but clean. Food is perfect and the staff was very polite. The beach is 5 min walking from the hotel and is small but very clean. The beach is conected with public beach so people that are not guests of the hotel can pass through your resting place. Entertainment team was bit boring because they repeat a lot of things every day. English is also an issue for some members of the staff.
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Response from adilgurkan, Genel Müdür at Crystal De Luxe Resort & Spa
Responded Aug 9, 2019
Dear A K, Thank you very much for your review and nice commends. Your complaint and advices are very important and valuable for us. Your comments will help us to improve our service standards and achieve the level of excellence that we seek.It was a pleasure for us to welcome you in Crystal De Luxe Resort & Spa Hotel. With our best regards Birol ŞENEL General Manager
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We had lovely time in the hotel, quality of food/beverages & service provided was really great. The hotel is located closed to beach and closed to downtown, so you will have possibility enjoying also the town itself. What we did not enjoy time to time, were some rude fellow guests from Russian speaking countries without basic manners. Anyhow next year we will be back ! Thank you.
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Response from kilithg, Genel Müdür at Crystal De Luxe Resort & Spa
Responded 3 weeks ago
Dear Simona N, Thank you for leaving a comment on Tripadvisor. We were pleased to hear that you were satisfied with our services during your stay. We will be glad to see your trust and we will be glad to welcome you again at Crystal De Luxe Resort & Spa. Kind Regards, Birol SENEL General Manager
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My partner and I stayed at the Crystal De Luxe Resort and Spa for 8 nights in October 2019. The experience was the equivalent to bareback riding a horse down the beach. Wonderful scenery, good entertainment but halfway through when you're yelling at your tour guide you find that they aren't listening and your crotch is at breaking point. What the hell am I talking about? Well pull up a chair, grab your baklava and enjoy because this is a treat. Arrival: In all fairness everything went well, we got there a stupid o’clock in the evening and went straight to bed. Air conditioning worked, the rooms were relatively nice and more importantly, they were clean. The reception staff were polite and the porter was very friendly. 10/10 welcome to Turkey! During: The hotel has a relatively okay size pool, no real gimmicks to it but there are 3 water slides around the back in a separate area for the kids. Kind of works you want to drown out the sound of screaming kids without actually drowning them. The bars are easily accessible for everyone and there's food everywhere you go. Not amazing but for an all-inclusive it's okay. Then the horse begins to gallop on that beach and goodbye goes your crotch..... Room Service, honestly if you' don’t speak Turkish or Russian don't bother, wait if you like hot food don’t bother (or Tea or nice burgers or want everything you ordered). We called the number on the menu, he didn't understand and just shouted "you call reception" - called reception "you call this number" again told "you call reception. At this point in the battle of wits reception sighed and decided to take the order (Or did they)!!! 30 minutes later we were greeted with our food (or ice in disguise). The burgers were cold the chips were practically arctic, the Teapot had tissue stuffed in it (yes, touching the precious Tea) and the nuts and crisps we ordered were nowhere to be seen. *Sadness ensued*. Called down to reception “You speak to room service” (Here we go again). Call room service “You speak to reception”. Called Reception “Okay, I put you through”. At this point they put me through to an unknown department, a lady picks up and says “Hello”, I explain the problem so she laughs and puts the phone down on me. Now as tempting as it was to write a strongly worded letter with the pen and paper they supply in the room. Instead, I took the chips downstairs (visual aids were needed due to the language barrier) and explained to the reception team. The (we’ll call him a Gentleman) I spoke to didn’t seem to give a flying toss and looked at me like I’d deficated on the reception floor. No apology, just “ we send hot food”. Got back upstairs and 10 minutes later a fresh plate of hot chips arrives. No Burgers, not the missing food. Just one plate of chips….. 1 Nil to reception….. So in short…… Hotel is nice, the spa is amazing and well worth the money. We paid 70 Euros each for everything. Hammam, 1-hour massage, facial, doctor fish etc…. Far cheaper then what you’d get in the UK. The entertainment and bar staff are lovely/friendly. The only thing that lets this hotel down is that when you have an issue or need to interact with Reception you are required to play a battle of muppetry with the devil’s minions themselves and they do not care for your hungry appetites. Wouldn’t book it again given the sheer amount of choice there is in Turkey. But I wouldn’t say it was a bad holiday. Just had a few frustrations due to the rudeness and ignorance of the front of house staff. #alwaysfeedthecats
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Response from adilgurkan, Genel Müdür at Crystal De Luxe Resort & Spa
Responded 4 weeks ago
Dear getinloserweregoing, On behalf of Crystal Hotel, we would like to express our sincere gratitude for choosing us for your holiday. Thank you for taking time to share your detailed review about Crystal De Luxe Resort & Sap hotel on TripAdvisor. Your comple ns and advices are very important and valuable for us. The details you stated in your comments have been shared with the Hotel Management team and will be hightly considered as soon as possible. We would like to inform you that the necessary measures will be done shortly in accordance with Crystal quality standards. We would like to thank you for your contribution to our development and improvement. We apologize for the misunderstanding, believe us, we did work with frount desk staff and kitchen about this situation ,and we don't take any money from you for the room service. Sorry once again Thank you for your contribution to our development and improvement, and hope to see you in Crystal De Luxe Resort & Spa again Birol Senel General Manager
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I received food poisoning from the restaurant at the hotel, which obviously rendered the hotel a write off. The reception staff were very dismissive and unhelpful, and wouldn't do anything to help in anyway. I sent a complaint to the hotel upon my return to the UK, but they simply ignored both my emails. Very unprofessional and unresponsive management. On a happier note, the bar/restaurant staff were very friendly (just the reception were poor), and Facilities good (albeit being unable to enjoy them).
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Response from adilgurkan, Genel Müdür at Crystal De Luxe Resort & Spa
Responded 4 weeks ago
Hello R L, Greetings from Kemer and thank you for taking the time to share your complains with us. We are upset to hear that your holiday in our house did not meet your expectations. Can i know date of you stay in the hotel and name sumane for cheek doctor report. Did you went to the doctor in the hotel? Normally we have nearly 1000 guest in the hotel , and any complins like this. Also i want say that we don't have any mail from you, can you send once again in the your info site? I look forward to your reply Best ragards from Kemer Birol Senel General manager
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Previous
PRICE RANGE
$57 - $399 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crystal de luxe resort and spa, crystal de luxe hotel kemer
LOCATION
TurkeyTurkish Mediterranean CoastAntalya ProvinceKemer
NUMBER OF ROOMS
356
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Frequently Asked Questions about Crystal De Luxe Resort & Spa
Which popular attractions are close to Crystal De Luxe Resort & Spa?
Nearby attractions include Olbia Park (0.2 miles), Aura Club Kemer (0.09 miles), and Klub Kristall Kemer (0.1 miles).
What are some of the property amenities at Crystal De Luxe Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Crystal De Luxe Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crystal De Luxe Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Crystal De Luxe Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Crystal De Luxe Resort & Spa?
Conveniently located restaurants include Zakhodi, Genatsvale!, Santana Dondurma, and Havuzbasi Restaurant.
Are there opportunities to exercise at Crystal De Luxe Resort & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Crystal De Luxe Resort & Spa have an airport shuttle?
Yes, Crystal De Luxe Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Crystal De Luxe Resort & Spa located near the city center?
Yes, it is 0.6 miles away from the center of Kemer.
Are any cleaning services offered at Crystal De Luxe Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystal De Luxe Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.