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Venezia Palace Deluxe Resort Hotel

Traveler (840)
Pool & Beach (226)
Room & Suite (126)

About

#46 of 271 hotels in Antalya
Location
Cleanliness
Service
Value
With its unique atmosphere, Venezia Palace De Luxe Resort Hotel is presenting mysterious beauties of the Mediterranean shore together with its Ultra All Inclusive system. We carried San Marco Square of Venice to Antalya’s most favorite tourism city, Lara - Kundu. In our facility, you will be able to see exactly the same ones of the Basilica, Dukedom Palace, Campanile Tower, Café Florian of San Marco Square and Rialto Bridge in Venice together with the enchanted atmosphere of Venice. Venezia Palace Deluxe Resort Hotel’s San Marco Basilica (Main Building) consists of Lobby, Reception, Spa center, Indoor pool. Dukedom Palace consists of main Restaurant, Congress center, Stores, Cafe Florian, Venetto Restaurant. Accommodation Buildings are San Marco, Santa Maria, Castello. In Campanile Tower there is campanile bar & terrace with magnificent view.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Public wifi
Internet
Hot tub
Adult pool
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Water park
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Safe
TV Channel One Russia
TV NTV World Russia
TV Other Russia
TV RTR Planeta Russia
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
871Reviews
83Q+A
28Room tips
Traveler rating
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Popular mentions
The location and general condition of the Hotel are good. However, the lack of English speaking staff is a drawback for UK travellers.Restaurant is chaotic with Russian children being dumped at tables to reserve them for their families and basically not enough space, certainly not enough air conditioned space. Hotel management is poor. I had two rooms and asked for a bed to be put in one for a family member who would be visiting for two nights. I was quoted 900 euros per night !!!. Standard of food is OK but drinks are poor and what passes for 'Evening Entertainment' should be subject to an investigation under the trades description act. Clean, good location, great pool and beach but poorly run.
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Terrible place and terrible management. They increased our rate upon checking in when they learned I am a US citizen. We had booked and paid in advance through a travel agency, but upon arrival they increase the rate. On top of the increase, the front desk manager wanted to teach my wife a lesson because she was upset with the increase, so he refused to say how much is the increase and wanted us to wait another day before we learn how much more a US citizen has to pay per room. The hotel manager was no help either: she tried to explain their contract with the travel agency instead of mitigating the situation especially that we prepaid in advance. The facility is no better. It is big but its design is an after thought. so is everything else. The location of food and activities is difficult to find. The food is plentiful but extremely greasy and tasteless. Service in the dining area is no better. Almost everyday we had to struggle to find a table. When we found one, it took forever for the staff to clean it. One day our room was not cleaned and we had to call the desk multiple time before they sent someone. They are so bad that they tried to place high commission on the cost of shipping to us a small item we forgot in the room. They tried to add almost 200 Liras for courier fees. Luckily, the courier was more honest and refused to add the extra fee by the hotel. In short, it is not customer oriented and they are not professional at all. Only one person we met was good. His name Ertugrul and worked the front desk. He is people- friendly and helpful.
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We stayed at this hotel in July 2019. We would like to recommend the dedicated stuff member Gonca who received us well and gave us information and help us during our stay. She is very charming and smiling 😃 to everyone who comes to her. For any question don't hesitate to ask her. Thank you very much! Promise to visit soon.
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Response from Guest Relatios G, Halkla İlişkiler Müdürü at Venezia Palace Deluxe Resort Hotel
Responded 1 week ago
Hello Dear Our Guest, First of all thank you for taking the time to share your experiences. It was a true pleasure for us to read your feedbacks and we are glad to hear that we were able to meet your expectations. Your hapiness made us happy. We are looking forward to welcoming you back here again in the near future. With our best regards, Guest Relations Team
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I stayed here due to a forced extension (family sickness) to our original holiday as the place we were in could not extend and accommodate all of us, this was the closest place with availability. I can only suggest that people who rate this place at or above 3 stars haven’t stayed in many other places in Antalya. The rooms are very dated and small. Beds are very firm and pillows are hard. Carpeted areas are very dirty. The dining area is too small for the number of guests. The food is very average, breakfast is shocking the egg chefs could not keep up with demand. The food available from the outdoor facilities is poor. Pram access is poor and the lifts (where available) are tiny, just squeezed a double pram in. I can’t imagine what it would be like for an individual in a wheelchair. I paid €830 for four nights, too high for the food on offer and the age of the place. Staff are friendly. The pool, external parks, beach cabanas and swim up bar are nice.
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Response from Guest Relatios G, Halkla İlişkiler Müdürü at Venezia Palace Deluxe Resort Hotel
Responded 3 weeks ago
Dear 576markd First of all we would like to thank you for choosing Venezia Palace Hotels for your recent holiday. We appreciate it a lot that you took the time to share your personal holiday experiences hereby.We are happy that you overall appreciated the hotel and would like to thank you especially for your kind and motivating words towards the staff you mentioned. Though, we regret to read that you were not properly informed about the difference between the summer- and winter season & concepts when you booked the hotel and that your expectations were not fully met. The opinions and comments of all our guests are vital for us. You can be sure that we have shared your feedback with the relevant department managers, in order to overlook our services and to see if and where we can improve ourselves. For the future, please do not hesitate to contact the Guest Relations in case of any questions or problems during your stay, in order to solve any problem as quick and convenient as possible, we regret to read about it only hereby. We do hope to welcome you here again as our valuable guests! Sincerely, Guest Relations Team
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Thanks for animation team, specially for Max...all of his activity was best. I will remember time spend in this hotel for ever...glad to meet person like this) Max was very helpful in terms of inviting me and my little brother to play darts, which was our very first hotel experience and it was awesome!
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Response from Guest Relatios G, Halkla İlişkiler Müdürü at Venezia Palace Deluxe Resort Hotel
Responded 3 weeks ago
Dear Artur We would like to thank you for your recent stay at Venezia palace. And also thank you for honoring us with this kind feedback. We are really happy that your stay exceeded your expectations and that you had a fantastic Holiday with our staff. We are looking forward to welcome you again at Venezia Palace
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PRICE RANGE
$161 - $538 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
venezia palace hotel, venezia palace antalya
LOCATION
TurkeyTurkish Mediterranean CoastAntalya ProvinceAntalya
NUMBER OF ROOMS
540
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