I came over for a week; my first ever trip to Turkey and enjoyed every minute of it. I liked the hotel and the staff were quite attentive and nice. I would like to particularly mention the two Turkish fluent speaking Russian women who manned the information section; Serafima and Alexandria who were always answering all questions big and small and the latter in particular helped me procure an adapter for my American laptop. Thank you again😊✨
I would like to leave review for the hotel it was 5 star it wasn’t 5 star the room was never cleaned the floors were not washed for the week I was there I was charged £47 pound for a hand towel because my hair dye got on it they also took our case when we arrived and never got our case for over an hour my daughter had some items removed from our case earphones also were taken I believe because I made a complaint that they charged me for a hand towel the design of the hotel is very risky and the room style is very dangerous the paint job was offal the only good thing about the hotel was the food I would not rate this hotel 5 star be careful
We had an extremely pleasant stay at Hotel Su.Location of the hotel is good close to the city center and by the sea. Everything from start to finish during my stay was perfect. The food was great (always offered in generous portions) diverse and high quality. We were especially pleased with the kindness of the staff at the reception Especially Elif from reception desk speak excellent English and was helpful in every way possible.She informed us about the city.She is a girl who is always smiling, elegant, and doing her job perfectly. All the staff were perfect at their jobs and worked perfectly as a team.I recommend this hotel without any hesitation. Thank you Hotel Su team for making our stay excellent.
First of all this hotel has so beautiful design espacially in lobby have so much red lights at night but very different. Hotel Su staffs are very friendly and helpful. I have special thanks for Mr.Bugra Coskun from guest relations team every time he's so kindly and professionel because whatever you ask, he will definitely answer..Also reception is helpful (they helped me for a room change). Finally, Hotel Su is very close to beach way and shopping center then you will be more comfortable in your holiday. Tnx for all, see you soon.
Arrived 8pm last night after a 23 hr flight and fasting so exhausted. Paid extra for a sea view room was placed in a back of the building room with construction and traffic not even possible to sleep. I phoned reception who advised I could be upgraded to a junior suite tomorrow as many people will be checking out. 24hrs later I am still on no sleep and reception is saying a room change is not possible as no rooms are available to wait again until tomorrow, yet the hotel is almost near empty. My plan is to leave this hotel today as I cannot even sleep in the room and have paid extra for a sea view room and all I hear is traffic and construction. So dissapointed intended to spend 7 days here but save ur money and go elsewhere
Air con: Poor I deducted a star here, the room is advertised with aircon yet this is not switched to the cold setting until the Turkish summer so blew hot air and so cannot be used by guests used to colder climates. The Hotel really should offer the option of hot or cold which would cater for all guests or make this clear in the brochure that cold air only available in summer months. The Balcony doors can be opened which then makes the room smell of other guests smoking on their balconies (it is not a full non-smoking hotel). Reception will provide a good fan if requested which helped a little but would have preferred ac. Room & cleanliness: Excellent This would have been rated very low based on the first two rooms which were above the open foyer so any noise from the foyer went straight into the room (including any bands or dinners in the foyer). Reception kindly moved me to another much quieter area of the hotel - this room was Excellent and really comfortable with free water daily. Food/Room service: Excellent The food from room service was excellent everything was really well done and ordering via the internet app is very useful. Breakfast buffet in the restaurant appeared to have a big selection of items mainly more salads, cheese, meats. Other facilities: Excellent The spa, gym and pools are excellent. Spa has a good sized and clean sauna, steam room and hammam. The masseurs really know what they are doing and do an amazing job. The beach is at the back of the hotel with a useful backdoor route. …
Great food at the lounge bar and great customer service from yagmur at the lounge bar 😁 also the staff at the drinks bar have been great , quality food and drinks at a great price especially if travelling from abroad !
The designer appears to have based his concept around a brothel, with low level red lamps in the corridoors and wall to wall mirrors surrounding the bed in the rooms. Great for a dirty weekend getaway ! The low rating is because a 5 star hotel has little extras - my favourite part being the luxury toiletries. There was none of these little extras. In fact there was no shampoo or shower gel in our room at all. It wasn't a huge problem as we were only here for one night. Also, paper cups accompanied the tea and coffee making facilities. There was nothing to stir the coffee with. This is ok for 3 stars, but is not 5 star. Our room looked out over the construction site for new water park. Not a problem, but workmen could see into our room as the curtains were either closed or open. We ate in the red restaurant and the food was plentiful and good. The staff were friendly and helpful. We enjoyed our stay, but would probably try somewhere else next time.…
I enjoyed literally every single second inside this hotel, I came to Antalya on my own to have my teeth done and this hotel was perfect for recovery and relaxing. I was going to the spa daily which was free, I was eating like a boss twice a day and they had lots of food options perfect for eating after teethe hurting. Other reviews people are moaning about the lighting etc.. I loved the lighting and vibe. Also I upgraded my room 3 times so my balcony was in the sun and facing the sea. My experience at this hotel was 10/10. I’ll be back for sure
I have to say the hotel have had to put up with ME when I drunk too much and let me tell you no one wants to do that. But they did a good job and I have to thank them for that. Not sure about the bad reviews about decor as I think it looks amazing and everyone on my insta was highly jealous. It’s nice here x love from the crazy tattooed girl xx