I don't really know how to start this, the whole experience was fantastic from start to finish. So much to do thanks to the amazing hotel staff, Shoutout to Mert, Mario and Farhed the reps who were all pivotal in how amazing our holiday was made and they are fantastic lovely people. The food was amazing loads of choices and we were never bored with the food and it was all incredible quality! The entertainment in the evening was amazing especially the Drifters night / Vintage party! The only thing I would say is have less of the Murat Alpso singer as he was the worst of the entertainment choices as the rest of the entertainment throughout the 10 days we stayed was amazing! The bar staff / waiting staff were all beautifully mannered. Again a shoutout to Timur & The girl who works in the lounge bar in the evening as they helped make our holiday special with fantastic care and attention. The beach is gorgeous, the pools are super lovely & we didn't feel cramped at all despite it being very busy because there is so much room in the hotel and outdoors. The room was perfect and just as expected from photos posted by the Hotel, Cleaned every day and was just what we needed for our 10 day stay! Wifi is very slow so this hotel is also great if you want to disconnect from the rest of the world! We unfortunately didn't get a chance to try the spa or indoor pool but will definitely try when we come back. We want to thank everybody at hotel sera for really making it a holiday to remember and we plan to come back in the near future and hopefully experience the same great holiday we had this time around. Thank you!…
Beware of bedbugs in the beds. My body and husband are completely chewed. The rooms are very badly cleaned, not professionally. Supervisor does not check. I will not return to this hotel anymore. One plus point is the service in the bars is great.
Would like to thank Club Hotel Sera for an amazing experience in Turkey! Hotel was excellent and staff is sooo great- really hope to see you all guys next year! Especially Nur, lovely girl with an amazing smile and lovely heart ❤️ Place that we will be returning highly recommend 👌
The kids club is incredible, honestly so worth it as the kids can stay pretty much all day while parents relax and the staff is so nice, they have so many activities like disco and painting. Thank you so much!Emel,Tuana,Ceren,Berfu🥰🥰🥰🥰
This hotel is so perfect every things is great food is good and the staff is so friendly the animation team are full of energy and kind The rooms are so great and colorful the nights entertainment is very good specially the live music and concerts I want to thank to the whole crew for making the best week for us Specially Negin. She was so kind and generous
Rested with a friend in early August. Excellent hotel: the territory is large and green, delicious food, many bars and restaurants, swimming pools for every taste. There are many cute animals in the area. Really enjoyed the massage. During the day there are various activities, you can find an activity of interest. Special thanks to the entertainment team (Fahri and Mert). Kind, cheerful and helpful guys who will not let you get bored and will always help. There is a problem with finding a sunbed. If you are not an early bird, then you will look for a sunbed for a long time. In general, the hotel pleased. I recommend.
I sent one week there for the birthdays of my son and my niece. We are the big surprise and pleisure to be upgrated by Negin at thee front desk. Thanks à lot Negin... you make our holidays unforgetable. Hope to come back again !
Absolutely amazing. So many restaurants and bars and coffee shops. Drinks and food very good quality. Amazing hotel and staff. Especially bar tender called nazari? Sorry I forget the spelling of her name, she was so lovely as with every staff. Deserves 5 stars.
We chose this hotel thanks to a strong recommendation from a travel agent, as well as numerous rave reviews from guests. Unfortunately, we were not satisfied. The hotel does not live up to the stated 5 star rating. The interior is very dated, shabby luxury and more like a museum. The small rooms are overloaded with massive decorations and bulky furniture. Also, the food is not at all in keeping with a 5-star hotel. Mostly meat, rarely fish (only 2 varieties). The huge variety of desserts turned out to taste the same, usually made of the same dough. Juices/drinks from vending machines cannot be called juices at all, some kind of spoiled sweet water that is impossible to drink. But the most negative thing was food poisoning. Two of us 3 guests got food poisoning. The poisoning was so strong that we had to call an ambulance. For two or three days we had to keep a diet and stay in the room (no beach, no sun). Almost half of the holiday was lost. We weren't looking for such experiences. A request to compensate financially for the damage to health was refused by the hotel management and was only offered a separate menu. We do not recommend this hotel.…
Firstly, I have to say this hotel is amazing. It looks great, the finishing is phenomenal, the food is great, the staff are polite and helpful, and the main attraction is the kids club. Emel, at the kids club is amazing. Emel and her team made the holiday great for us all. The kids club is open 6 hours a day and the kids absolutely love it. One day they go to see a dolphin show and the next they are taking pottery classes! The tasks and activities are endless and fun. The kids will miss Emel and her team the most as they were so kind and caring and truly love their jobs and the children they take care of. I will definitely be coming back thanks to Emel and the kids club, it was truly fantastic. Overall the hotel is great, the staff can not help you enough, they are kind and well mannered. They all love their jobs and must be treated quite well by management as I have stayed in other 5 star hotels and not ha DC this level of detail during my stay. The hotel is heavily pushed toward a Russian crowd. However, while we were there the Russian numbers were small and a lot more brits were staying. I love going on holiday and meeting people from all over the world. However, I know some people do prefer to holiday with other brits, for cultural and linguistic reasons and this I totally understand. I found the other guests very pleasant and polite indeed as I met people from Russia, Germany, Holland, and Iran. It does attract lots of families so we have this in common which is nice. I would strongly recommend this hotel to any Brit thinking about staying. It’s close to the airport, the staff are brilliant, the ambiance is akin to a luxury Monaco/Paris/London hotel. The rooms are huge and look nice, it is a lovely place. I have done a YouTube video of this hotel in English as all the videos I saw before I travelled were in Russian. I hope this helps. Don’t hesitate. It’s a wonderful hotel and it makes a perfect family holiday. Thank you club hotel sera. Special thanks to Mustafa and Ngen at the desk as well as Cuynet and Ibrahim in concierge. Also Umer at the CIP cafe. Nothing was too much for them to make my holiday amazing.…