Great hotel with fantastic service! Special mention to Guest Relations Manager: Sergey Morozov. Sergey went above and beyond to accommodate us with our requests. I wish every hotel had such an attentive, professional and friendly Guest Relations Manager who takes the time to genuinely understand and empathize with their customers. Thanks to Sergey, we had an amazing, memorable time and we will most definitely visit again!!
We spent one week in Delphin Imperial, travelling as a family of four (2 kids, age 5 and 7). We were very content with our stay. Imperial is a huge hotel and this is not a regular type of place we stay in. We much more prefer butique hotels. But this was was really well maintained, and for short stay - very comfortable. We had standard room with seaside view. Room was basic, but we did not spend much time there. Beds ok, bathroom clean, mini bar stocked up (and probably refilled, but we did not use it to have a chance to verify). We travelled in Covid times, but there were a lot of tourists in the hotel. I am not sure about their policy here, but it did not look like only 50% of capacity. Anyway - there were always available sunbeds both by the pool and at the beach. Even when we went past 11a.m. we always could find a nice spot for our family. What we liked most about this hotel was service. Lots of people caring to make your stay as comfortable as possible. Any ALL of them in the masks (which was even hard to look at taking into account temperatures in June). You never had to wait long for someone offering you a drink or a snack - no matter if you were at the sunbed, by the bar or in the restaurant. Foodwise - we really enjoyed main restaurant. We used it for breakfasts and dinners. Lunch - there are so many opportunities to eat at the hotel, that we never made it to the main restaurant. Many live cooking stations, and one may always find something just in the mood. We also tried two of the a'la cartes - turkish and sea food. Both decent, but nothing spectacular. They serve rather as a change in daily routine. In Imperial there are so many eating options, that I would not believe anyone not satisfied here. Of course, not all of the food is great. But for an AI resort - it is top shelve. Drinks - bottled beers (efes, miller) and imported spirits available. We are not heavy drinkers, but we enjoyed also evenings with nice negronis. Entertainment - kids club very active. Our youngsters loved mini disco. After that, every evening hotel hosted shows. And I honestly must admit, that 5 out of 7 performances were absolutely outstanding. More we could expect from such a hotel. Btw, we could not stand annoying personality of the main chef of entertainment team - but the rest, and the performers - great.…
Hello we are here at the Delphin Imperial! Hotel is perfect! I had some health problems wih my daughter and all personal was so nice and close to our situation! All staff is very nice and friendly! The only thing I dont like is the lous music in day time and late at night! Its coming from our hotel and the hotel near us! In rest food is very good, not internationa drinks in all bars! They make grill in evening outside every evening and all hotel is sorounded of smoke and we cand sit in balcony because of that!
Really good service from the hotel crew the best I had so far. Very clean the clean it all the time. The are really working and doing there best. Only not every body speaks English , The food was good only 70 % of the food is the same every day. Lunch and dinner is almost the same Outside at the pool area are many places to eat every day bbq and restaunt and small snacks the do really nice shows like pool party
We are staying here for 5 nights by now and since we checked in only one day our room got cleaned. I am leaving the room at 9 o'clock in the morning and come back at 14 or 15 in the afternoon. The garbage disposal are full, no towel changed, the floor is dirty from sand and dust. After today, I will have to call everyday at the reception to call the housekeeping. There is no sign on the door for cleaning room. My friends who are staying at the same hotel, send me pictures with beautiful arrangements on the bed, with their rooms cleaned and ours looks very dirty. We have a 2 year old baby, you can imagine how many diapers can gather up in 4 days of no cleaning. 👎