Kleopatra Royal Palm Hotel
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About
Kleopatra Royal Palm Hotel is an excellent choice for travelers visiting Alanya, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Kleopatra Royal Palm offers guests an array of room amenities including a flat screen TV and air conditioning, and getting online is possible, as free wifi is available.
The hotel offers a concierge, to make your visit even more pleasant. The property also features a pool and an on-site restaurant.
Close to some of Alanya's most popular landmarks, such as Suleymaniye Camii (0.9 mi) and House of Ataturk (1.5 mi), Kleopatra Royal Palm Hotel is a great destination for tourists.
If you like hotpot, Kleopatra Royal Palm Hotel is conveniently located near Bistro Mango Restorant Bar, which is known for serving up this local favorite.
Alanya is also known for some great ancient ruins, including Syedra Castle and Hamaxia, which are not too far from Kleopatra Royal Palm.
Enjoy your stay in Alanya!
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However there was a number of disappointments/ areas for improvement that the hotel should consider.
WiFi should be included in the price of the booking instead of having to pay to access it in your room on arrival. It is charged per person.
The all inclusive drinks should have a few more options of drinks. Plus no fanta lemon!!! That's the best part of a holiday!
The all inclusive food could be themed such as Mexican night or Turkish night. Some of the food was a bit dodgy looking!! A menu of what was being served that evening would have been good. We rarely ate in the hotel at night as it was very busy and the chefs ( if I can call them that) were preparing the food for 7pm at 4pm! However thankfully in the last few days the chips were prepared a bit later. As the chips were soggy! The times of all inclusive could been extended to 10.30 at breakfast. Also the option of chips/crisps and ice cream for the kids during the day would be an idea. The all inclusive isn't great for kids. Also more fruit such as melon and bananas at breakfast would be good as all they had was orange segments, apples and pears which were not the best quality.
Be prepared for the noise in the hotel. You can hear everything, if your a light sleeper bring something to help shut out the noise. Not sure how the hotel can over come that problem, but it was something we all noticed. Also there was no covers on any of the remote controls for TV and air conditioning. While this wasn't a big thing, it was annoying as the batteries kept falling out!!! Maybe invest in new ones or cover with tape.
There is lots of room for improvement to make this the 4 star hotel it claims to be.
Thankfully they had 5 star staff working in it!!
If you arrive early morning be sure to be told that they have overbooked and your in a room near a smelly toilet with stained sheets and the stench of urine. They promised a room at 10am next day. This room was so in need of modernisation, it's like the 1920s.
The food was faultless, the staff especially the 2 young waitors was incredible. You have to pay for the bar outside even though it belongs to kleopatra.
Would I come back,???,,,,,?? Mmmm yes I would but a major upgrade is needed. And maybe stop saying the hotel is overbooked. We booked this 6 months ago. After spending 4 months in hospital and booking a major break don't put people in a horrible room that is not fit for my dog to sleep in
When we arrived at the hotel the man at reception was very rude and when asked questions he got annoyed and angry for asking questions.
The reception area was dark no lights also the hallways were very dark with no lights.
We shown to our rooms, were clean daily by cleaners but loads of cockroaches on doors tables and bathroom area.
Food was not good nothing special mostly same every day and most of time you had no choice but to eat same food as nothing els was there desserts was not good at all.
only 1 young waiter who we tipped was polite and cleaning our plates oftenly.
There was another older waiter very rude and kepted looking at our food when we were eating which made in very uncomfortable.
There was manager standing at breakfast lunch and dinner but just standing watching guests no smile no interaction not even asking if everything is ok,
Just watching guests and making people feel uncomfortable.
I had asked bar man for milk for my tea he replied saying buy it from supermarket.
We got stuck in the hotel lift as we were on 4th floor pressing the emergency alarm for 30 minutes no reply my sister in law had panic attack from being trapped we complained to reception guy rude one who works in evenings and he didnt even apologise.
We kept asking for room on first floor as we were family of 8 with children, they told us it will be ready next day but when it was next day they would say the room has been taken.
Overall experience in this hotel is depressing it actually ruins yours holiday especially when the staff are rude and don't care and it's like you are being watched make you feel very uncomfortable.
I would not recommend this hotel to anyone please avoid. Will never go back
Booked 2 rooms placed in completely seperate parts of the building even though I'd requested rooms close by or next door as my children have learning disabilities.
One room was cleaned and bed made daily, other was never touched the whole 10 days.
The food was the same everyday and absolutely awful, myself and 2 of my children had very upset tummy. Had to eat out if we wanted to actually be able to have something that was edible.
Had the weather not been so nice we would have just moved as it would of been totally ruined, there was no entertainment.
The staff at reception were some of the rudest people I've ever some across. Floor around pool areas never cleaned, flys everywhere.
To top if off a cleaner stole my sons brand new phone that was on charge in one of our rooms, when I addressed this I was told 'it's impossible' to which I said cctv needed to be checked and I'd be back....no more than 20 minutes later his phone arrived at reception.....
Lots of room for improvement, food cleanliness and staff training for customer service needs to be a priority. I wouldn't return if they paid me to.
I wouldn't recommend this place to anyone.
While the food is not very varied, it is very tasty. Would you rather eat something else? No problem, for around 40 TL you are within 5 minutes in the center of Alanya or you can at the front of the Sunset restaurant food in the friendliest hosts Cino and Cihan.
For young people who like to go out, there is also plenty to do. Ask at the bar next to the pool or to Hasim Mehmet and they will take you to the best nightclubs in the area!
People who complain about this hotel have no better things to do.
Again, highly recommended, because with my family, we had a top holiday!
The cleaner that was assigned to the part of the hotel that we were situated did a fabulous job, she cleaned to a brilliant standard every day and there was fresh bedding and towels every single day (although family that stayed in another part of the hotel had a very different experience and their room was rarely cleaned and the bedding and towels rarely changed) All in all the biggest positive experience from my stay at this hotel was the day we left!
Entertainment was on a Sunday and Thursday and lasted for ten minuites. Nothing for kids to do and was at 8 o’clock whilst people were still eating!!
We met another couple that a cleaner had taken their child’s mobile phone and charger. And returned saying they through they left it although all there belongings were still in the room. Men staff are friendly. Women don’t speak to you. Very abrupt and arrogant
No Wi-Fi only in the lounge and if you want it in the bedroom you have to pay 2 euro each day for each person.
Easily can get a sun lounger around the middle pool not enough umbrellas. Slide pool is dirty! Pool very cold.
Spa and mud bath you have to pay for, and they are quite forceful especially to the younger people 😡
I would never return here and everyone who we met on this holiday have said the same, even the owners of restaurants down the road are aware of how disgusting the food is.
I wouldn’t give it 4* more like a 2* !
Poorly managed as well, and will not help you with anything- bar man very arrogant he believes women should not be out spoken and he likes to speak down to you!!
DO NOT RECOMMEND!
Nothing for kids to do here, you also don't get the room you paid for we paid for a double room but got two singles with a double sheet over the top had more fun out of the hotel than in we had to avoid the hotel to have fun .
"Husk håndklæde hjemmefra. WIFI er ikke gratis. Solsenge på stranden er ikke inkluderet i prisen. "Read full review
"Get up early to put the towels down at the pool by 8am all the loungers are took. "Read full review
"Include cocktails on the all inclusive and ice creams and ice lollies for the kids on there too."Read full review
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