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Doris Aytur Hotel

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Mahmutlar Alanya, Alanya 07450 Turkey
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Traveler (19)
Dining (1)
Bathroom (5)

About

#384 of 479 hotels in Alanya
Location
Service
Value
Property amenities
Outdoor pool
Bar / lounge
Restaurant
Children Activities (Kid / Family Friendly)
8Reviews0Q+A1Room tip
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warren h wrote a review Nov 2019
22 contributions14 helpful votes
Stayed here for one week with my wife and kids September 2019. Arrived early hours of the morning got the keys to room and was shocked how big it was it had 2 bedrooms and was clean Staff can not speak much English only the bar staff who are very friendly and helpful. Bed comfy. Close to clothes shops and market for bargains. The food was not to our taste salads and some fresh meat daily. The food is more for Russians and germans. We enjoyed our stay for the price we paid.
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Date of stay: September 2019Trip type: Traveled with family
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stefaniapaolini wrote a review Jul 2019
2 contributions
Two weeks have gone by very quickly but I'm happy to go back home though I definitely am going to miss the weather and the area. Credits to the restaurant staff, in particular Ali the restaurant manager (I believe) and Mehmet. The bar staff, where all very pleasant, courteous and helpful, though I don't remember names. The reception members whom we dealt with were not very helpful especially when complaining...english seemed to go out the window and phone calls and other guests were more important than our problem getting resolved... inparticular the manager, who was rude and laughed in my face when I asked for help about a particular problem was not very professional. 1. First day we are here. We tell the cleaning ladies that we don't want our room to be cleaned. We even hang out that sign at the door which says "do not disturb". We go to the beach and later that night when I was getting ready to get some dinner I notice my golden Pandora bracelet went missing. I left it in a container out of the way in a drawer... so basically someone helped themself into my stuff and put their claws where they didn't belong. We specifically asked for the room not to be cleaned but the bin was emptied, which is why we knew someone came in the room.I went downstairs to talk to the manager and he's like: "this never happened in the 18 years that I work here, I trust my staff. Did you take the safe?" I replied that we didn't as we'd arrived that morning at 5am, me and my partner just wanted to sleep and to organise everything later. Then he showed me a piece of paper which we signed when we checked in and one of the bullet points said "the hotel can't be held responsible for missing items in the room when the safe isn't used." I said I understand this but then I'd have to go to the police to find a resolvement for our travel insurance and he practically laughed in my face after I asked for help to where I can contact/find them, then he said looking smug; "yes go to the police, they won't do anything anyway." I guess he said this because he knew that no one at the police stations speaks English (or pretend they don't) so we get turned away. We still went anyway after being pointed in the right direction by a travel agent but were told not to go to the military police but this other station in Alanya, anyway getting to the station we google translated with a police officer our problem and guess what kept getting turned away because we need an interpreter...what was wrong with google translate I dont know!? So we went back to the hotel with tails between our legs feeling defeated and my partner Tom realised he had a friend who lived in Turkey, so he called him asking for help which his friend obliged... thank God, we wouldn't of known what to do otherwise!! We went the next day and phoned one of Tom's friend who helped but the police again were finding ways to ignore us until they found the location of the hotel was out their jurisdiction so we got sent away again, being in Mahmutlar we had to go to the military police... funny that!! So we went to the military, they arranged a translator and we got a piece of paper officially documented by the military police for the travel insurance in the end.... hopefully that works!! And kudos to the translator she was lovely and so helpful, she even picked us up from the hotel!! We were taken back to the hotel by the military police and as part of the protocol they are required to have a chat with the manager to finish statements from both parties. So when they dropped us off the manager didnt look at all happy to see them there!! Sure thought we wouldn't make work of it. After the military police having a chat with the manager he came up to us and said that he was going to do everything to find my bracelet. That's pretty funny, that wasn't what you said in our initial chat dude. Anyway we never heard anything about the case anymore as we knew we wouldn't... turns out other guests had stuff missing also worse than us. 2. When checked in, we immediately asked for a baby crib. The receptionists claimed they didn't have any and would order one for us. We would 100% get it the next day. We never heard about it anymore. We asked several times but they acted as if there noses were bleeding. In the meantime Isabella slept in my big luggage which went very well. That's why we kind of couldn't be bothered anymore, but it's obviously not how it's supposed to be. Two nights before our departure we heard from English friends that they saw several baby cribs on their floors. Hearing this really upset me but we left it like that because Isabella slept fine anyway and we were at the end of our stay. 3. One night when we were in our room I see this disgusting beetle/cockroach looking thing crawling on the floor. I immediately called Tom and he squashed it and flushed it in the toilet. It's a shame we didn't take a picture before but we were both disgusted with the fact that our daughter crawls and plays on that floor too. I went to the reception to complaint and one of the guys came up to the room an hour later and we explained to him through google what had happened (eventhough he spoke to us in almost perfect english as we checked in) and he asked if we wanted the room to be cleaned. Eh, what do you think?! We just entered our second week and the floor looked like it never had been cleaned during our stay. Even the bed sheets weren't changed properly, noticing it was the same sheets flipped a different way as our daughters green suncream left a small green patch one day! They just made the bed, cleaned the bathroom (doubt they even did that properly) and gave us new towels but that's about it. Tom has all these bites on his body after sleeping in that bed, we think it's because of bed bugs. Anyway, the guy left and we waited for about 20 minutes but no one showed up and we just went to bed. Around 1 am this guy shows up at the door with INSECT SPRAY. So he sprays it everywhere in the room and Tom and me look at each other like "are we suppose to sleep in here with Isabella??" 4. As part of the all inclusive there was a street food bar next to the pool including fries, hamburgers, onion rings, lettuce, tomatoes and chicken nuggets. This bar was open from 7 to 8 hours a day. The lettuce and tomatoes were in containers with a lid that was always open. There were a lot of flies and the cook seemed more concerned over his phone than over closing the lids. Alanya being a beautiful, breathtaking place with loads of natural sights, views and excursions to do we did have a good time as a family over our two week duration... goes so quick, it was just such a shame that these incidents and some of the staff were below standard it left a stale taste on our holiday that we wouldn't go back to this hotel again. So if you decide to go to Alanya, please think twice and read the reviews before you consider booking at Doris Aytur Otel.
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Date of stay: June 2019
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Trip type: Traveled with family
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Lyn wrote a review Jul 2019
6 contributions2 helpful votes
+1
The hotel was nice but we found the staff didn't like the British much, they were very rude and shouted for us to talk in turkish, mostly German and Russian people there, very rude.the wifi is rubbish €1 per day, per device,per person more for bigger devices, but only get z signal in the reception or by the pool. No wifi in rooms no food or drink to be taken to the rooms, dirty sheets, no rubbish taken same bedding all week, all inclusive is a joke, they make you get out of the pool at 6pm every day, and take sunbeds away at the same time, the private beach is rocks, and €1 a day to get padding for the sun beds. I can eat most things I am not fussy but food was left out with flys walking all over it outside with no cover on it, no milk except at breakfast time. Peoples stuff being hidden in there rooms behing cupboards, a disgrace very intimidated while there just glad to be home. Never again
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Date of stay: June 2019Trip type: Traveled with friends
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oldiesEngland wrote a review Jul 2018
england17 contributions36 helpful votes
We were to have a pool and sea view we got a room over looking a very busy road and near speakers for 5times a day call to pray asked for change told non availability. Rubbish food times and unmarked food so you did not know what it was and asking was no good as no English speaker serving.we did get tea and coffee at breakfast but all drinks at dinner were charged even water .pool was too small for number of rooms and slide came down into main pool .sun beds not enough for hotel and all taken by 7.30am. Beach area not sand small stones sunbeds and parasols charged at 2euros each .beach area to get into sea very dangerous lots of injuries as rocks were slippery.Not for elderly at all.Good points it has a lift and massage therapist who was good. Lastly only take euros if you really need to use this hotel.
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Date of stay: July 2018
Value
Location
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Trip type: Traveled as a couple
Room Tip: Use another hotel
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PRICE RANGE
$33 - $549 (Based on Average Rates for a Standard Room)
LOCATION
TurkeyTurkish Mediterranean CoastAntalya ProvinceAlanya
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Frequently Asked Questions about Doris Aytur Hotel
Which popular attractions are close to Doris Aytur Hotel?
Nearby attractions include Lobby Lounge (0.6 miles) and Cigar Bar (0.6 miles).
What are some of the property amenities at Doris Aytur Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and kids activities.
What food & drink options are available at Doris Aytur Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Doris Aytur Hotel?
Conveniently located restaurants include Blue Hawaii Restaurant Steak House & Bar, Pura Vida, and Jasmin Garden.
Are there opportunities to exercise at Doris Aytur Hotel?
Yes, guests have access to an outdoor pool during their stay.
Are there any historical sites close to Doris Aytur Hotel?
Many travelers enjoy visiting Syedra Castle (8.1 miles) and Hamaxia (8.5 miles).