I was trying. to book a room over the phone. They have no sense of client service, not helpful at all and RUDE. I can't imagine how staying at this hotel would be. There are much better hotels in Tunisia and Sousse but definitely avoid this one. TERRIBLE HOTEL
I've been spending this week at the hotel and I have to say it has good basic facilities, but for me the best bit is the outside space. They have a fantastic clean pool, great waiters and bar staff and a brilliant animation team. Mario in particular has made us laugh so much and got us fit with his aqua aerobics routine and taught us salsa. We are really impressed!
The hotel was closed room very good the staff are so friendly food is OK swimming pool lovely life guard are always there ...the bar is good with lovely cocktails ...thanks for the animation team they make very hard work thanks for the leader mido you are the best ☺
It's brilliant in golf residence I go 3 times a year brilliant place .beaches night clubs are brilliant friendly staff good prices shops are within reaching distance lovely people made long time friends cheap holiday but excellent can't fault it 5 stars.
Nothing available to drink upon arrival, charged for bulb replacement in room and charged for damaged keyring that was already damaged upon it being handed over... Refusal to let on coach home until the equivalent of £20 was paid to replace the plastic key ring. AVOID!
Really lovely hotel with amazing friendly stuff and the animation team was really! There was always something happening in the evening and throughout the day! The hotel is only a walk away from a stunning port and the beach
The hotel is quite well situated - cheaper as ir is 600m from the beach. Breakfast is boring, dibbers are quite good. The pool is deep - good to swim. Reception service nad pool service are fatal - reception loosing keys, completely unhelpful. Pool service ignoring their own regulations - allow people to swim in jeans and t-shirts and ignoring people jumping on others head. If not for the service I would rate it better as the price is reasonable for the offer. Wi-fi is irregular.
Went here because there was a bargain at the local travel agent - very cheap package. Considering the price I paid I was amazed at the quality of the hotel - very good - with an excellent restaurant and good food. Not on the beach but not far away easy access to that and the nice port. Nothing to do with golf I don't think! Decent bars also nearby plus amusement and water parks etc. Recommended.
All the staff are absolutely amazing. Every waiter including lotfi, abdallah, najib and every other bar man are absolutely incredible and so friendly and always there to help. The animation are truly incredible, doudy, minimo, lilou and mino made our family holiday perfect and entertaining and couldnt thank them enough for their amazing work. Always clean, great entertainment, great food and amazing pool area. Would recommend a million times over.
Generally the worst hotel I've ever been. It destroyed my holidays. From the beginning I was disappointed. I got quite nice room but the bathroom was just disgusting. Rotten tiles and bath curtain. Mould everywhere in the bathroom. 3 cm of dust under the sink. Just awful. For 7 days The cleaning service didn't clean my bathroom at all. I had to it by myself. Generally I had to clean by myself all the time because their cleaning quality was very poor. Room service didn't speak English and I wasn't able to explain what I wanted. A lot of dangerous cables in the room. The air conditioning smells like a dead body. The martess was wet and not fresh. I had to keep for two weeks all my clothes in my bag because the wardrobe was broken and I was afraid that its gonna fall. We had a cockroach in the room. They didn't care and didn't spay our room to get rid of it. I had to buy my own spray to clean my room from the cockroaches. When I asked them to take a dead cockroach they were laughing at me. The carpet remembers the baptism of Jesus. We were afraid to leave the room because the balcony doors were broken and everyone could come to our room. I came to this hotel to rest but I couldn't because of the music. No matter which room in the hotel, there was a very loud music. I had a view on the swimming pool. They were playing a very loud music from 10 am to 11.30 pm with no breaks with despacito 5x within an hour. At the evening during animation games music was playing so loud that my windows were shaking. A lot of stupid Russian techno or polish disco polo. The change of the room was pointless because from the other side of the hotel was night club and aqua park playing music all day. When I came to canteen I was shocked. A lot of Arabic people making so much noise and mess that I wanted to vomit. So many people that I sometimes I had to wait 15 min to have a pancake. Very poor choice of food. Only one type of meat, cheese ect. 70% of guests in the hotel are Arabic people. They cannot behave like civilized normal humans. Screaming, leaving mess everywhere. The worst thing was that they were looking all the time at blonde white girls in the hotel and screaming disgusting things to them. The staff didn't react to this kind behavior. Food was every day the same. After two weeks here I wanted to die and I spend the rest of my money to buy normal food in other restaurant. There was one salt in the canteen and barely impossible to get it. Once we found a dying cockroach in the canteen. The waiter took it and said short sorry, nothing else. The swimming pool was nice but there were no rules. People didn't take a shower before swimming. A lot of women in burkini which is not hygienic. Men were swimming in t-shirts which was forbidden. Sometimes there were no lawn chairs. They were very uncomfortable, sometimes dirty and if you wanted to have an extra mattress you had to pay 1 dinar. Sometimes they didn't have this mattress because there were too many people. The swimming pools closes at 6 pm and in my opinion it's a little bit too early. Carpets in the corridors very dirty. In every hotel security was checking every car and bus just in case of the bomb but in this hotel they didn't care and everyone could come in. The cash machine took me 300 dinars. In my opinion the hotel has max 2 stars. No European standards. Positive things : if you wanted to change the room there was no problem. The receptionists were nice and kind always willing to help. Animation team was nice. Quite cheap bar. The stuff didn't try to cheat us like many people in this country. The swimming pool was deep. Generally it is worth to visit Tunisia. It's a very beautiful country with great history and monuments. But don't try to save money on the hotel. Greetings to all of you.…