El Mouradi Club Kantaoui
El Mouradi Club Kantaoui
Zone Touristique, Port El Kantaoui, Hammam Sousse 4089 Tunisia
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Avg. $40 /night, 12/12 - 12/13
$124
per night
$82
per night
$40
per night
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About
3.5
#17 of 24 hotels in Port El KantaouiLocation
3.8
Rooms
3.2
Value
3.4
Cleanliness
3.4
Service
3.4
Sleep Quality
3.5
The hotel is located right alongside the beach, in the heart of the Port el Kantaoui tourism resort and next to a 36-hole golf course. Sousse is 10 km away, the airport of Monastir 25 km and Kairouan with its famous Mosque 60 km.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Canoeing
Children Activities (Kid / Family Friendly)
Wifi
Sauna
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Tennis court
Windsurfing
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Massage
Salon
Concierge
Currency exchange
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Room features
Air conditioning
Private beach
Private balcony
Safe
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Family
Languages Spoken
English, French, Russian, Arabic and 1 more
Location
Zone Touristique, Port El Kantaoui, Hammam Sousse 4089 Tunisia
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 50 out of 100
50
Habib Bourguiba Intl Airport
14.1 mi•
See all flights
Enfidha–Hammamet International Airport
14.2 mi•
See all flights
Rental Cars
14 Restaurants
within 0.75 miles
Reviews
3.5
2,581 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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El Mouradi Club Kantaoui has received a mix of feedback, with its beach location and entertainment options being highlights for guests. However, many have expressed disappointment regarding the cleanliness and maintenance of the rooms. While the staff is often commended for their diligence, there are reports of service being occasionally slow and unaccommodating.
Cleanliness levels have drawn criticism, particularly concerning linen and towels. Additionally, the value proposition is questioned, as guests feel the quality received does not meet expectations, citing hidden fees and amenities that fall short of what was promised.
Rooms
Neglected
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
If you are looking for luxury then here is not for you. Ive said in previousl review stars are facilites and an indoor pool and a gym give this thier stars. We booked knowing it was off season, knowing ther would be limited service.
Check in was easy we were early but we were given our bands so we could get some lunch. Payi grh tourist tax was a bit of a faff not sure why they couldn't just take a payment at reception rather than go to the cashier pay your money, go back to the reception to give them teh reciept all teh time the receiptionist is with you anyway! weird..
At just £24 a night PER ROOM all inclusive we were pleasantly surprised.
Our room was pool facing and ok I had to ask for extra blankets twice but they came in the end. The housekeping was fine, though they didn't take any empty glasses away we took them down ourselves.
Drinks were plentiful, food was acceptable and edible despite only one of the three or four restaturants and bars being open. There was a limited breakfast choice but we had fresh eggs and croissants that are cooked in front of you every day and never went hungry. We had a great waiter called Ahmad to went above and beyond for us every day.
The Main outdoor pool was shut (off season, limited service) but the indoor pool was great and often empty. the gym had no treadmill but I used thebike a couple of days.
I think we were the only English there and with only one flight a week from the UK we weren't surprised. Though its a great shame as the country is beautful.
The only downside was the slightly creepy tour sales guy who has nothing to do with the hotel but is not very good at taking no for an answer!
Sadly due to a very bad flight and airport experience which marred our experience we'll be unlikley to return until a new carrier apart from TUI decide to fly from the UK.
Check in was easy we were early but we were given our bands so we could get some lunch. Payi grh tourist tax was a bit of a faff not sure why they couldn't just take a payment at reception rather than go to the cashier pay your money, go back to the reception to give them teh reciept all teh time the receiptionist is with you anyway! weird..
At just £24 a night PER ROOM all inclusive we were pleasantly surprised.
Our room was pool facing and ok I had to ask for extra blankets twice but they came in the end. The housekeping was fine, though they didn't take any empty glasses away we took them down ourselves.
Drinks were plentiful, food was acceptable and edible despite only one of the three or four restaturants and bars being open. There was a limited breakfast choice but we had fresh eggs and croissants that are cooked in front of you every day and never went hungry. We had a great waiter called Ahmad to went above and beyond for us every day.
The Main outdoor pool was shut (off season, limited service) but the indoor pool was great and often empty. the gym had no treadmill but I used thebike a couple of days.
I think we were the only English there and with only one flight a week from the UK we weren't surprised. Though its a great shame as the country is beautful.
The only downside was the slightly creepy tour sales guy who has nothing to do with the hotel but is not very good at taking no for an answer!
Sadly due to a very bad flight and airport experience which marred our experience we'll be unlikley to return until a new carrier apart from TUI decide to fly from the UK.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from club kantaoui elmouradi, Autre at El Mouradi Club Kantaoui
Responded Jul 30, 2024
Thank you for sharing your detailed feedback. I'm glad to hear that there were aspects of your stay you enjoyed, though I’m sorry for the issues you encountered. **Check-In Process:** I apologize for the inconvenience with the tourist tax payment. We will review this process to streamline it and make it more efficient for future guests. **Room and Housekeeping:** It’s great to know that you were satisfied with the room and that housekeeping responded to your requests. We’ll address the issue of not removing empty glasses to improve our service. **Food and Drink:** I’m pleased to hear that the food and drinks were satisfactory and that Ahmad provided excellent service. We aim to offer a pleasant dining experience, and your feedback helps us maintain that standard. **Facilities:** While it’s unfortunate that the main outdoor pool was closed and the gym lacked a treadmill, I’m glad you found the indoor pool and bike satisfactory. We will consider your feedback as we work to enhance our facilities. **Tour Sales Person:** I’m sorry to hear about the discomfort caused by the tour sales person. We’ll address this issue to ensure that guests are not pressured into unwanted interactions. **Flight and Airport Experience:** I understand how travel disruptions can affect your overall experience. We hope that future trips will be smoother for you. Thank you again for your valuable insights. We hope to have the opportunity to provide a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
All-inclusive family booking in June 2023
1) Reception = average because there were too many people and the team was not large enough (I understand that they were overwhelmed and slightly overwhelmed)
2) room = average
Large bedroom with carpet (I didn't like the carpet)
Clean but old decor like all the other mouradis (except that of Gamart)
Very old TV, you probably won't watch it
Average bed not very comfortable but it works.
Large bathroom with bathtub
3)Restaurant = ok
Large restaurant with 2 rooms
You have to queue to eat (too crowded)
Food varied and in good quantity
The team was very active given the large number of customers. They tried to fill all the emptying trays as soon as possible. Even the manager was present and brought the trays himself from the kitchen to help the servers
So well done = positive point the restaurant
4) swimming pool = large swimming pool with entertainment all around
You can even access the entertainment of the Moiradi Palace right next door
5) private beach bar or hotel bar provided in all in coffee juice water.....
Short break at 4 p.m. cake and croissant
In conclusion = the hotel was full too many customers
The staff did their best (with customers often arrogant and never satisfied)
Bravo to the manager who listened to customers and helped his employees
(I gave the rating very good to encourage the staff but the hotel requires an improvement in the structure)
1) Reception = average because there were too many people and the team was not large enough (I understand that they were overwhelmed and slightly overwhelmed)
2) room = average
Large bedroom with carpet (I didn't like the carpet)
Clean but old decor like all the other mouradis (except that of Gamart)
Very old TV, you probably won't watch it
Average bed not very comfortable but it works.
Large bathroom with bathtub
3)Restaurant = ok
Large restaurant with 2 rooms
You have to queue to eat (too crowded)
Food varied and in good quantity
The team was very active given the large number of customers. They tried to fill all the emptying trays as soon as possible. Even the manager was present and brought the trays himself from the kitchen to help the servers
So well done = positive point the restaurant
4) swimming pool = large swimming pool with entertainment all around
You can even access the entertainment of the Moiradi Palace right next door
5) private beach bar or hotel bar provided in all in coffee juice water.....
Short break at 4 p.m. cake and croissant
In conclusion = the hotel was full too many customers
The staff did their best (with customers often arrogant and never satisfied)
Bravo to the manager who listened to customers and helped his employees
(I gave the rating very good to encourage the staff but the hotel requires an improvement in the structure)
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: Ne pas se précipiter au restaurant
Ils essaient de fournir tout des que les plateaux se vident...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
So where to start ?
The positive points: perfect location and adorable room staff, very good and clean room (room 652) despite the worn bathtub. The mini disco every evening for the children was great. Nice evening entertainment but too noisy and non-existent during the day, really nothing!!!
The negative points: Restaurants frankly very very very average an INTERMINABLE queue morning noon evening it's a race all the time to eat and snack??? If we can call it a pancake snack made by 1 person for hundreds of people 1 hour wait for 2 pancakes I've made it once not twice! It's disrespectful to us to offer such services, the hotel is too crowded for the number of staff I think or bad management, that's for sure!
Not enough variety is terrible and with children it's frankly horrible! Fortunately pizza existed. Even with good value for money overall the food is honestly not correct.
Ants in the bathroom. Apparently people had them in their rooms...
And the worst thing for me is the noise in the corridors at all hours!!! Unbearable day or night!! In addition to evenings with loud music until after 11 p.m.
The staff and customers dragged a bed across the entire corridor at 1 a.m. without respecting the sleep of the children or others! Anything ! From 7 a.m. you can hear the ladies on the floor talking to each other really loudly. Basically to relax and if you have young children this is not the place I would recommend.
Disgusting beach and yet I know this place very well, it's the first time that the sea was so dirty apart from the algae there were plastic bags and bottles in the water and in front of the hotel I point out, so the maintenance really meh!
The swimming pools are ok but not enough to entertain the children like the slides which are nicer for them. There are 2 slides in a bad state and it's more for the little ones.
I stayed there for 1 week with my child and frankly we spent 3 days outside the hotel. I couldn't see myself staying there every day.
Overall, I wouldn't really recommend this hotel unless you don't have a big budget to go or if you're in love why not.
The positive points: perfect location and adorable room staff, very good and clean room (room 652) despite the worn bathtub. The mini disco every evening for the children was great. Nice evening entertainment but too noisy and non-existent during the day, really nothing!!!
The negative points: Restaurants frankly very very very average an INTERMINABLE queue morning noon evening it's a race all the time to eat and snack??? If we can call it a pancake snack made by 1 person for hundreds of people 1 hour wait for 2 pancakes I've made it once not twice! It's disrespectful to us to offer such services, the hotel is too crowded for the number of staff I think or bad management, that's for sure!
Not enough variety is terrible and with children it's frankly horrible! Fortunately pizza existed. Even with good value for money overall the food is honestly not correct.
Ants in the bathroom. Apparently people had them in their rooms...
And the worst thing for me is the noise in the corridors at all hours!!! Unbearable day or night!! In addition to evenings with loud music until after 11 p.m.
The staff and customers dragged a bed across the entire corridor at 1 a.m. without respecting the sleep of the children or others! Anything ! From 7 a.m. you can hear the ladies on the floor talking to each other really loudly. Basically to relax and if you have young children this is not the place I would recommend.
Disgusting beach and yet I know this place very well, it's the first time that the sea was so dirty apart from the algae there were plastic bags and bottles in the water and in front of the hotel I point out, so the maintenance really meh!
The swimming pools are ok but not enough to entertain the children like the slides which are nicer for them. There are 2 slides in a bad state and it's more for the little ones.
I stayed there for 1 week with my child and frankly we spent 3 days outside the hotel. I couldn't see myself staying there every day.
Overall, I wouldn't really recommend this hotel unless you don't have a big budget to go or if you're in love why not.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The first need for a 4-star hotel is unrelated, other 3-star hotels are much better than them.
Second, if you want to go to a family hotel, don’t go to,
The thing that motivated me to go is said it is a family-friendly hotel that only accepts families, but when we arrived we were totally surprised, and it was like in the youth house there was loud music in the rooms, youths of all kinds and in large numbers everywhere, and it was a time of sales that became the place for the hip and the bear.
The day of arrival the reception is catastrophic and it's like you're craving to get your room with the connected masses and sports teams and you're in the playground or the street a noise noise and didn't even let us get the meal with great fatigue and we waited until very 15:00 and half to get the random room full of extra space ( 02 beds) meaninglessly and even the roads were told to be provided later ...
Poor old-fashioned, 1980s rooms with very old-fashioned TVs in a dirty state.
Poisoning moquette-inducing allergy with special insects at night
Food: Here the disaster lies in armies of people waiting for a meal and every day an incredibly large number of people are waiting in class for a grilled fish for up to 20 minutes, and when you get it, you find your food cold
Almost the same food daily, no variety
Lack of soup and traditional dishes
Lack of water bottles and soft drinks
The same pizza every day, very flavorful while waiting in line for it
The food is generally no less good than usual, with a focus on quantity only to accommodate the many crowds of tourists.
It’s a big deal to wait for the same bad meal everyday until eating becomes stressful with the big noise at the restaurant that gets you hurt
Morning is the same every day and nothing attracts or impresses you compared to 3-star hotels you might find diversity
Better.
Internet unavailable in rooms
There’s no snack in the cabaret or in the pool, just hot drinks like coffee .... or soft drinks
The good thing is that the hotel has good swimming pools and is able to accommodate large numbers, so the seating provides a beautiful, clean beach and so the route leading to the beach is very beautiful despite the lack of light at night
Just the positive
Accepted and thankful entertainment staff
I also pointed out to the reception team that after two days I wanted to change the room was easily and gladly changed and they
Thank you (especially the lady)
The fact is that cleaning is daily, towels change, floor scans are positive
This is my summary of your stay at this low-key hotel that no one has revised in particular. If it’s a reduced period, know that you’ll regret it and you won’t lose the price of your stay compared to other hotels, save some money and stay in another hotel that at least respects your visitors.
This is my advice
Second, if you want to go to a family hotel, don’t go to,
The thing that motivated me to go is said it is a family-friendly hotel that only accepts families, but when we arrived we were totally surprised, and it was like in the youth house there was loud music in the rooms, youths of all kinds and in large numbers everywhere, and it was a time of sales that became the place for the hip and the bear.
The day of arrival the reception is catastrophic and it's like you're craving to get your room with the connected masses and sports teams and you're in the playground or the street a noise noise and didn't even let us get the meal with great fatigue and we waited until very 15:00 and half to get the random room full of extra space ( 02 beds) meaninglessly and even the roads were told to be provided later ...
Poor old-fashioned, 1980s rooms with very old-fashioned TVs in a dirty state.
Poisoning moquette-inducing allergy with special insects at night
Food: Here the disaster lies in armies of people waiting for a meal and every day an incredibly large number of people are waiting in class for a grilled fish for up to 20 minutes, and when you get it, you find your food cold
Almost the same food daily, no variety
Lack of soup and traditional dishes
Lack of water bottles and soft drinks
The same pizza every day, very flavorful while waiting in line for it
The food is generally no less good than usual, with a focus on quantity only to accommodate the many crowds of tourists.
It’s a big deal to wait for the same bad meal everyday until eating becomes stressful with the big noise at the restaurant that gets you hurt
Morning is the same every day and nothing attracts or impresses you compared to 3-star hotels you might find diversity
Better.
Internet unavailable in rooms
There’s no snack in the cabaret or in the pool, just hot drinks like coffee .... or soft drinks
The good thing is that the hotel has good swimming pools and is able to accommodate large numbers, so the seating provides a beautiful, clean beach and so the route leading to the beach is very beautiful despite the lack of light at night
Just the positive
Accepted and thankful entertainment staff
I also pointed out to the reception team that after two days I wanted to change the room was easily and gladly changed and they
Thank you (especially the lady)
The fact is that cleaning is daily, towels change, floor scans are positive
This is my summary of your stay at this low-key hotel that no one has revised in particular. If it’s a reduced period, know that you’ll regret it and you won’t lose the price of your stay compared to other hotels, save some money and stay in another hotel that at least respects your visitors.
This is my advice
Read more
Automatically translated
Date of stay: September 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely appalled at the accommodation. The pictures of the bungalow on the webpages are massively misleading. We booked a double room, we were given a quad, with no bedding.
Toilet and bath is dirty.
Floor is dirty.
Ridge is dirty
Air con isn’t working
Only Manzar at reception, trying to be fair to the young man managing the arising issues
Hotel smells of smokes it’s supposed to be a non smoking hotel
The hotel is not 4* as website states
I’ve been in better 3* hotels
Customer should expect basic bedding
Basic cleanliness of the room
Regret booking
Toilet and bath is dirty.
Floor is dirty.
Ridge is dirty
Air con isn’t working
Only Manzar at reception, trying to be fair to the young man managing the arising issues
Hotel smells of smokes it’s supposed to be a non smoking hotel
The hotel is not 4* as website states
I’ve been in better 3* hotels
Customer should expect basic bedding
Basic cleanliness of the room
Regret booking
Read more
Date of stay: June 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from club kantaoui elmouradi, Autre at El Mouradi Club Kantaoui
Responded Jun 28, 2024
I'm sorry to hear that you were disappointed with your recent stay. We value your feedback and would like to address your concerns: Accommodation and cleanliness: We are committed to maintaining high standards of cleanliness, with daily room cleaning and frequent refreshing of common areas. We apologize if the room size and bedding did not meet your expectations. Facilities and maintenance: Regarding the air conditioning issue, our maintenance team is always on standby to address such issues promptly. We regret any inconvenience this may have caused. Non-smoking policy: As a strictly non-smoking hotel, we enforce this policy rigorously. We will investigate the reported smoke smell to ensure compliance with our standards. Hotel classification: While we strive to provide a comfortable stay for all our guests, we regret if you felt our hotel did not meet the expected standards. We continuously work to improve our services and facilities based on guest feedback. Your satisfaction is our priority, and we appreciate your patience and understanding in these matters. We hope to have the opportunity to welcome you back and demonstrate the true quality of our hospitality.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pension to avoid despite the beautiful beach and two swimming pools.
Pension not renovated, odious room staff (no clean towels every day) at the reception the staff is unpleasant apart from an employee.
The Inn differentiates between Europeans and others.
Organization in cahotic food hall, no cutlery and glasses on tables...
They charge for water bottles when normally it is included in all-inclusive formulas...
Pension not renovated, odious room staff (no clean towels every day) at the reception the staff is unpleasant apart from an employee.
The Inn differentiates between Europeans and others.
Organization in cahotic food hall, no cutlery and glasses on tables...
They charge for water bottles when normally it is included in all-inclusive formulas...
Read more
Automatically translated
Date of stay: August 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was there with my family, including two children, and unfortunately, the lack of attractions and very poor food quality posed a significant challenge. The hotel looked good from the outside – a nice, white building that seemed clean. However, inside, we encountered cracked walls and a damaged bathroom.
The change of bed linen and towels only took place after the third intervention, and the pillowcases were changed only on the seventh day of our stay. The overall service was poor, and the organization of meals was at the level of a 2-star hotel, even though we were staying in a 4-star hotel. The hotel toilets were clogged and had an unpleasant odor. The staff barely spoke English, which made communication difficult.
Additionally, for most of our stay, we had a problem with jellyfish, which forced us to mainly use the pool, where unfortunately, floating hair was sometimes present. Regarding the food, waiting for pancakes or pizza took up to 30 minutes, and there were restrictions on portion sizes. Snacks available between 4:00 PM and 6:00 PM were also disappointing, as queues lasted 20-30 minutes just to get a simple sandwich. To top it off, the bus to the airport arrived 30 minutes late. I received an automated message in the app instructing me to call a Polish landline helpline, which was absurd considering I was in Tunisia, not at the Baltic Sea. I’m not willing to pay for a call to Poland from Tunisia.
In summary, I regret choosing this hotel, and to some extent, the destination as well. The entire experience, from the problematic flight to the poor hotel conditions, lack of attractions, and inadequate food, made our stay far below expectations. Unfortunately, it was neither a successful trip nor a good choice for a family vacation.
The change of bed linen and towels only took place after the third intervention, and the pillowcases were changed only on the seventh day of our stay. The overall service was poor, and the organization of meals was at the level of a 2-star hotel, even though we were staying in a 4-star hotel. The hotel toilets were clogged and had an unpleasant odor. The staff barely spoke English, which made communication difficult.
Additionally, for most of our stay, we had a problem with jellyfish, which forced us to mainly use the pool, where unfortunately, floating hair was sometimes present. Regarding the food, waiting for pancakes or pizza took up to 30 minutes, and there were restrictions on portion sizes. Snacks available between 4:00 PM and 6:00 PM were also disappointing, as queues lasted 20-30 minutes just to get a simple sandwich. To top it off, the bus to the airport arrived 30 minutes late. I received an automated message in the app instructing me to call a Polish landline helpline, which was absurd considering I was in Tunisia, not at the Baltic Sea. I’m not willing to pay for a call to Poland from Tunisia.
In summary, I regret choosing this hotel, and to some extent, the destination as well. The entire experience, from the problematic flight to the poor hotel conditions, lack of attractions, and inadequate food, made our stay far below expectations. Unfortunately, it was neither a successful trip nor a good choice for a family vacation.
Read more
Date of stay: August 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: very noisy partys every night when sleep in bungalow till 23 not possbile
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from club kantaoui elmouradi, Autre at El Mouradi Club Kantaoui
Responded Aug 23, 2024
Thank you for your feedback. We're sorry that your experience didn't meet your expectations, and we'd like to address your concerns. Firstly, we want to clarify that our staff does speak English, and we strive to ensure clear communication with all our guests. We regret that you encountered any difficulties in this regard. Regarding the pool, please be assured that it is cleaned daily to maintain a high standard of hygiene for all our guests. The same applies to our rooms, which are cleaned regularly to ensure a comfortable stay. We apologize if the service did not meet your expectations during your visit, and we will follow up with our housekeeping team to address this. As we are currently in full season and the hotel is fully booked, some waiting times during peak hours are unavoidable. However, we are continually working to improve our service and reduce delays, especially during meal times. Your feedback is important to us, and we will use it to make the necessary improvements. We hope you were able to enjoy some aspects of your stay and that we can welcome you back in the future for a more positive experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No way this is a four star hotel. The check-in process alone was a major red flag. We arrived, after 30 minutes we were seen to by one of the reception staff who then handed us a form without any instructions and told us to 'go mingle with the other English'. After filling out our forms we were then shooed back out ino the lobby and told to wait an hour for our wristbands. After the wristbands, we were shooed again and told to wait another hour for our room. We should have seen this as a sign of things to come because honestly the experience didn't get any better from then onwards.
The canteen is horrendous. Hordes of people fighting - and I mean literally fighting, we saw two fist fights during our stay that involved security - over serving spoons to serve boiled slop onto grubby plates. There's no cutlery when you sit down. Piles of food and debris from previous meals laid out across tables and the floor.
Our room, completely run down. Masking tape holding hooks onto walls for towels, numerous missing light bulbs and fixtures, a loose door handle that breaks every time you use the key, a bath completely stained with black 'something' and to top it off and old crtv what gave me an electric ZAP when I tried to turn it on. It did not turn on.
Making use of the hotels facilities is a chore. To get a beach towel (tattered beaten up rag) you pay at reception for a slip of paper, the paper you then cart down to the pool to exchange for a towel. This process goes for most things, like the gym. You pay for paper, you then go for a walk to find the mystery person who will exchange the paper for what it is you want.
This leads to another glaring issue... This wasn't an all inclusive holiday. In fact it felt like at every turn there was another deposit or tax to pay on top of what we had already paid through Love Holidays.
The only redeeming feature of this hotel has been the staff outside of the reception area. They are genuinely helpful, polite, and work hard to maintain even a tiny bit of order. It's self evident the staff are working with very little and they are trying to do a good job which is very commendable.
If you're considering this as a holiday be warned that it falls more in line with a two or three star experience rather than the four star that's advertised. It's sad to think I you too will be genuinely home sick.
The canteen is horrendous. Hordes of people fighting - and I mean literally fighting, we saw two fist fights during our stay that involved security - over serving spoons to serve boiled slop onto grubby plates. There's no cutlery when you sit down. Piles of food and debris from previous meals laid out across tables and the floor.
Our room, completely run down. Masking tape holding hooks onto walls for towels, numerous missing light bulbs and fixtures, a loose door handle that breaks every time you use the key, a bath completely stained with black 'something' and to top it off and old crtv what gave me an electric ZAP when I tried to turn it on. It did not turn on.
Making use of the hotels facilities is a chore. To get a beach towel (tattered beaten up rag) you pay at reception for a slip of paper, the paper you then cart down to the pool to exchange for a towel. This process goes for most things, like the gym. You pay for paper, you then go for a walk to find the mystery person who will exchange the paper for what it is you want.
This leads to another glaring issue... This wasn't an all inclusive holiday. In fact it felt like at every turn there was another deposit or tax to pay on top of what we had already paid through Love Holidays.
The only redeeming feature of this hotel has been the staff outside of the reception area. They are genuinely helpful, polite, and work hard to maintain even a tiny bit of order. It's self evident the staff are working with very little and they are trying to do a good job which is very commendable.
If you're considering this as a holiday be warned that it falls more in line with a two or three star experience rather than the four star that's advertised. It's sad to think I you too will be genuinely home sick.
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Date of stay: September 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from club kantaoui elmouradi, Autre at El Mouradi Club Kantaoui
Responded Sep 24, 2024
Thank you for your detailed feedback. We genuinely apologize for the frustrations you encountered during your stay, and we take your concerns very seriously. We regret the issues with the check-in process and the delays you experienced. We are continuously working on improving our efficiency and communication during peak times to ensure a smoother arrival experience for our guests. Your comments regarding the dining area are concerning, and we will address them with our team to ensure that cleanliness and order are prioritized. Our goal is to provide a pleasant dining atmosphere for all our guests. Regarding your room, we strive to maintain high standards of cleanliness and comfort. We will investigate your specific concerns about the room’s condition to prevent future occurrences. We understand the frustration with the towel exchange and additional fees. We are reviewing our processes to ensure a more straightforward experience for our guests. We're pleased to hear that our staff outside the reception area made a positive impression on you. They truly work hard to provide excellent service, and we will share your appreciation with them. Your feedback is invaluable to us, and we hope you might consider giving us another chance to provide you with a better experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel in general is very old. You can see plugs out of place or the toilet roll holder hanging out. We had booked 4 rooms and in 2 of them there was no hairdryer. In one of the triples we were missing the towels for the third person, and in the fourth of the rooms the complimentary bottles of gel and shampoo. We found stained towels and the bathtubs are dirty and with hair, plus lime.
It has direct access to the beach and several swimming pools, although they close at 6 pm.
It took us more than 30 minutes to pay for 3 beers by credit card because they have a single phone that must circulate in different parts of the hotel. A lot of people come in to eat, forming large crowds to get served food. Tremendous number of Algerian tourists who serve themselves and eat with their hands, sneak in, fill food dishes that are then left on the table, throw food on the floors and the chairs leave them dirty.
This hotel should not be included in the circuit for Europeans who are not used to this deplorable lack of hygiene, to people who behave like this in society, or to the cook himself serving you the grated cheese in the pasta with his hands. Then these same tourists move through the corridors screaming and without respecting the rest of others.
It has direct access to the beach and several swimming pools, although they close at 6 pm.
It took us more than 30 minutes to pay for 3 beers by credit card because they have a single phone that must circulate in different parts of the hotel. A lot of people come in to eat, forming large crowds to get served food. Tremendous number of Algerian tourists who serve themselves and eat with their hands, sneak in, fill food dishes that are then left on the table, throw food on the floors and the chairs leave them dirty.
This hotel should not be included in the circuit for Europeans who are not used to this deplorable lack of hygiene, to people who behave like this in society, or to the cook himself serving you the grated cheese in the pasta with his hands. Then these same tourists move through the corridors screaming and without respecting the rest of others.
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for one night following flight delay. Extremely poor service with rude, unhelpful and unprofessional staff. Was put in a dirty room that hadn't been cleaned since previous occupants vacated it. Used toiletries, lots of sand and urine left in bathroom. Insects, (I think ants) all over the beds that still had dirty sheets on. Got a few bites despite spraying insect repellant. Had to persistently and assertively argue for towels, water and toilet paper. I am a teacher and I am extremely polite but unfortunately was still treated disrespectfully by staff in the hotel. When they say no, they get angry if you continue to respectfully pursue your request. Was actually told to walk around the hotel asking any maids I could find if they had toilet paper. None had any. Was also told to buy water from the Bazaar they had managed to open at 2am, yet they couldn't manage to open the door to the restaurant to allow us to fill water bottles! Disgraceful!!!
The restaurant was so busy that it was challenging to get food. As soon as a tray of food came out people honestly pushed you out of the way to grab it. People grabbed a full plateful. Full tables of food piled high was left by guests. Can't understand why people do this but the hotel need to take some responsibility for poor organisation.
Pool was very odd and over organised. No jumping in and had lane ropes in. Not a 'fun' pool. Couldn't spend time at any of these pools.
The beach was amazing. So glad I can end on a positive.
The restaurant was so busy that it was challenging to get food. As soon as a tray of food came out people honestly pushed you out of the way to grab it. People grabbed a full plateful. Full tables of food piled high was left by guests. Can't understand why people do this but the hotel need to take some responsibility for poor organisation.
Pool was very odd and over organised. No jumping in and had lane ropes in. Not a 'fun' pool. Couldn't spend time at any of these pools.
The beach was amazing. So glad I can end on a positive.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from club kantaoui elmouradi, Autre at El Mouradi Club Kantaoui
Responded Aug 15, 2023
Cher(e) client(e) Nous tenons tout d'abord à vous remercier d'avoir partagé votre expérience récente avec nous. Nous souhaitons vous présenter nos excuses les plus sincères pour les problèmes que vous avez rencontrés lors de votre séjour. Nous tenons à souligner que la propreté est une priorité absolue pour nous, que ce soit dans les chambres, le restaurant ou les espaces communs. L'incident que vous avez décrit est une exception rare et ne reflète pas nos normes habituelles. Vos commentaires nous sont précieux pour identifier les domaines où nous devons améliorer nos services. Nous espérons sincèrement avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience irréprochable et plus conforme à nos standards habituels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No kettle and not sure about the iron.
Hello, yes there is.
…
"Just avoid if you can, I don't give bad reviews no matter how bad, but this place needs a warning."Read full review
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PRICE RANGE
$40 - $73 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el mouradi club kantaoui hotel port el kantaoui, el mouradi hotel kantaoui, el mouradi port kantaoui
LOCATION
TunisiaSousse GovernorateHammam SoussePort El Kantaoui
NUMBER OF ROOMS
796
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingEL MOURADI CLUB KANTAOUI - Updated 2024
Frequently Asked Questions about El Mouradi Club Kantaoui
Which popular attractions are close to El Mouradi Club Kantaoui?
Nearby attractions include Ali Baba Shopping Center (0.2 miles), Karrma (0.3 miles), and Dermafig Boutique (0.5 miles).
What are some of the property amenities at El Mouradi Club Kantaoui?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at El Mouradi Club Kantaoui?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at El Mouradi Club Kantaoui?
Yes, free parking is available to guests.
What are some restaurants close to El Mouradi Club Kantaoui?
Conveniently located restaurants include Hard Rock Cafe, La Formule, and Bbq Kantaoui.
Are there opportunities to exercise at El Mouradi Club Kantaoui?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does El Mouradi Club Kantaoui have airport transportation?
Yes, El Mouradi Club Kantaoui offers airport transportation for guests. We recommend calling ahead to confirm details.
Does El Mouradi Club Kantaoui offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at El Mouradi Club Kantaoui?
The staff speaks multiple languages, including English, French, German, Russian, and Arabic.
Are there any historical sites close to El Mouradi Club Kantaoui?
Many travelers enjoy visiting Medina of Sousse (6.3 miles).
Is El Mouradi Club Kantaoui accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.