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Zone Touristique, Port El Kantaoui 4089 Tunisia
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Traveler (1482)
360
Panoramas (6)
Room & Suite (402)

About

#16 of 32 in Port El Kantaoui
Location
3.8
Cleanliness
3.8
Service
3.5
Value
3.6
El Mouradi Palace is located in the heart of the resort of Port El Kantaoui, alongside a superb beach and facing a 36-hole golf course while the town of Sousse is 10 kilometres away. Monastir's Habib Bourguiba airport is 35 kilometers away, the resort of Yasmine Hammamet 70 kilometres away and Tunis-Carthage international airport 140 kilometres away. The hotel has 452 double rooms, 40 triple rooms, 8 quadruple rooms, 4 junior suites, 10 suites and 1 presidential suite. All rooms are air conditioned, have a terrace or balcony and full bathroom with separate toilet, direct-dial telephone, satellite TV, hair dryer, mini bar and safe.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Mini golf
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Hammam
Head massage
Massage
Salon
Steam room
Concierge
Currency exchange
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
French, Arabic
1312Reviews60Q+A100Room tips
Traveler rating
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Steven G wrote a review May 21
4 contributions9 helpful votes
Having read some reviews I can see where people are coming from in their descriptions/experiences. Not a bad looking hotel. Nice reception area as you would expect for a 5*. The rooms are average; the room we were given was shoddy, enamel peeling off the bath, old brown furnicher and threadbare dirty carpets. We had paid for a sea view room, which this room didn't have. When we explained this we were given a different room which was much nicer, same layout etc but more pleasing to the eye and a sea view. This was a common theme as others experienced the same issues with shoddy rooms. Pool is nice and big but there were not many umbrella shaded areas. Beach was very nice with plenty of shaded areas. Water sports available nearby but not on top of us. Food was good overall. Breakfast continental not English. Plenty of salad for lunch and dinner, with a hot selection also. It's a bit repetitive but we didn't find it an issue. Deserts were very nice. Staff were very good, polite and helpful. Room was cleaned everyday and tidied up, no issues here. Drinks were OK, not a massive selection and no premium brands (lager was not that nice but that's personal taste). I can see why people question the 5* status but overall we had a nice holiday there and would go back. There is a nice shopping mall a short taxi ride away; the marina is nice with restaurants etc. In conclusion, the hotel looks tired in places and you could gamble on having a decent room, we may have been lucky to have been moved rooms as it was not busy . It's a popular hotel with quite a few people going there regularly. Other hotels may have similar issues. If you have been to Egypt all inclusive you may be disappointed in this hotel, its easy to compare places you have been; just bare in mind this is a cheap place to go and as a result there is a compromise. Service was overall good although poor on a few occasions Oh, and there is entertainment during the day and evening which is good. I have given it 3 out of 5 as the rooms were not really reflective of a 5* hotel and there were places that need refreshing. But as I said, I would go back.
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: Go for the top room so if you get given a poor room it's easier to make your case to change...
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Response from Service Attention Clientèle, Service clients/Réception at El Mouradi Palace
Responded 2 days ago
Dear guest, We would like to thank you for choosing our hotel for your vacation and for taking the time to send us your constructive feedback. We really appreciate your recommendation and will make sure to meet all your expectations on a future visit. Looking forward to seeing you again very soon. Best regards, EL MOURADI PALACE Hotel Management
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Karin Sahakyan wrote a review Aug 2021
Yerevan, Armenia4 contributions2 helpful votes
The worst hotel in the world, dirty, old and with terrible service. I do not recommend it to anyone. The rooms are dirty, the beds are dirty, the towels are dirty, the furniture is old, the bathroom is from the 60s. There are cockroaches and other insects all around. Outside doors are old, the door locks are very old and difficult to open with a metal key. They say that the hotel is 5 stars, but it is very far from 5 star hotel. I will give only 1 star.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Room Tip: I do not recommend it to anyone.
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, We would like to thank you for your visit and for your comments. We regret that we were not able to fully meet your expectations. We hope to have the opportunity to welcome you back, ensuring that your next visit will be up to your expectations. Best regards, EL MOURADI PALACE Hotel Management.
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Igor M wrote a review Jun 2021
1 contribution1 helpful vote
The staff is excelent, bartenders, animators and the reception staff are amazing.. They give 100%. Great for the familys👍 The rooms are ok, But not for 5* hotel. Food is good. I revomend it for the vacation.... We Will Come back for sure🤗🤗
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Date of stay: June 2021Trip type: Traveled
1 Helpful vote
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, An immense thanks for your feedback on the TripAdvisor following your visit at El Mouradi Palace Hotel We would like to thank you for your sincerness and we are pleased to know that you enjoyed our prestations and our employees team. Thanks again and looking forward to seeing you soon. Best regards, EL MOURADI PALACE Hotel Management.
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Tina S wrote a review Jun 2021
1 contribution
People are very very nice. :) Food is good but every day it's the same, mini cakes it's very delicious. Animations it's the best in the world Bathroom is nice but we need a big television In Slovenia a hotel like this have just 3 stars but it's OK!
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Date of stay: June 2021Trip type: Traveled
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, We would like to thank you so much for sharing such a nice experience with all the TripAdvisor community and for according this amazing note. Also, we are thrilled to hear you had such a wonderful stay at our hotel and that you enjoyed all its facilities, our staff's service, the quality of food. We hope to have the opportunity to welcome you for another visit in the near future. Best regards, EL MOURADI PALACE Hotel Management.
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Adrián K wrote a review Jun 2021
1 contribution
very good hotel with a good and helpful staff (worker) a good pool and nice beach. and good mood for all day. boys from animation team they are my new best friends great jobthe beach is clean and beautiful nice animation during the night just a really good holiday
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Date of stay: May 2021Trip type: Traveled
Room Tip: just enjoy el mouradi
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, We would like to thank you so much for sharing such a nice experience with all the TripAdvisor community and for according this amazing note. Also, we are thrilled to hear you had such a wonderful stay at our hotel and that you enjoyed all its facilities, our staff's service, especially animation. We hope to have the opportunity to welcome you for another visit in the near future. EL MOURADI PALACE Hotel Management.
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Eszter K wrote a review Jun 2021
1 contribution
Amazing hotel with nice beach a great animation team and good worker staff, the food is very good and the cookies are the best. The pool and the water in the sea is very clear and beautiful, the programs are veey good, and if you dont like it you can even play tennis or petang or anyithing you like.
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Date of stay: June 2021Trip type: Traveled
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, We would like to thank you very much for taking the time to leave us such a great rating further to your visit. We are delighted to see that you really enjoyed your experience at our hotel and glad to read that all services and our food are more than ok. All the team thank you for recommending us for tourists around the globe. Hope to have the pleasure to welcome you back on your next trip. Best regards, EL MOURADI PALACE Hotel Management
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Paul S wrote a review Apr 2021
Krimpen aan den IJssel, The Netherlands12 contributions15 helpful votes
After finding my original hotel shut, this was my option for three nights. The hotel had a grand lobby, all stone and polished granite floors. Going upstairs to the rooms by lift and the corridors had carpets definitely past their life. The room was clean but carpets dirty with cigarette burns. Bathroom ok but the toilet seat was not fixed properly and was annoying. The huge balcony showed its age and was run down with cracked tiles and sun-beds were varnished which was peeling off. A few ants in the bed which looked as though they could bite but I didn’t get one. The pool was large and inviting. However, from my room on the 4th floor you could see it had a big dark patch in the middle which was algae on the bottom. Not a pool to swim in, I thought. Food was plenty but local style. Children would have no choice so beware. Staff very friendly and for the price, acceptable to me on my own.
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Date of stay: April 2021Trip type: Traveled
1 Helpful vote
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, We would like to thank you for choosing El Mouradi Palace hotel for your stay in Tunisia. We really appreciate your impression and constructive observations that encourage us to do all the best for a total satifaction. We are pleased to know that you enjoyed our food, our employees team and the price you paid for your stay We hope to see you soon again in the future for a best experience in our hotel. Best regards, EL MOURADI PALACE Hotel Management.
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Amir sokrani wrote a review Mar 2021
2 contributions
It's not that good but it's not that bad i like the pool and i like disco the food not that good they to work on themselves but it's worth visiting and the rescpition you need change they not that good
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Date of stay: March 2021Trip type: Traveled
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, Thank you for your feedback on TripAdvisor following your visit at El Mouradi Palace Hotel. We would like to thank you for your general impressions. We hope to have the opportunity to welcome you for another visit in the near future. Best regards, EL MOURADI PALACE Hotel Management.
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Amo S wrote a review Dec 2020
2 contributions
I was staying here during Covid times. The hotel had not a lot of guests en still they did not managed to give attention to the staying guests. Listening out loud to videos at the reception, never wear a smile etc. I put 3 stars because the room lady was so nice, but when the room lady is more hospitable than the receptionist, you are doing something terribly wrong.
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Date of stay: December 2020Trip type: Traveled
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, We would like to thank you for your visit and for your comments. We regret that we were not able to fully meet your expectations. We hope to have the opportunity to welcome you back, ensuring that your next visit will be up to your expectations. Best regards, EL MOURADI PALACE Hotel Management.
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Anna D wrote a review Oct 2020
10 contributions2 helpful votes
+1
First day I got the worst room in this hotel - 172, everything was broken. Toilet didn't work good, very old furniture and broken wardrobe. Receptionist -Lamya, when she realised, that I am from Czech, she gave me the worst room ever! After she didn't want to change my room, even before her colleague promised me to change, for better room in upper floor. But this madam, said NO! I am here alone, so she was really rude and didn't want to help. After some calls, she changed my room, but in same floor - 163, this room was little bit better. So be ready, if you are not from France, Germany or Great Britain - but from Czech, Poland or Russia and those countries - you will get horrible rooms! Or if you don't give tips! Housekeeping is working really badly, always I found a mess which was there from beginning. Not 4* hotel at all! Restaurant- the food was untasty and served by waiters - those were kind and nice, not like others (reception or bar). But, choosing the food was really hard, because there weren't any names tag! So you didn't know what is what. Fruit wasn't fresh at all and not big choices. Bar - unbelievable! Waiters asked for tips, and when you didn't give them, you should go to bar to ask for coffee or whatever you want to drink. Tables weren't clean too often. But if you gave them tips, they will bring it to you to your table. Firstly they will care about those who give tips or are from France, Germany or Britain. Pool - never saw them to clean it! And you can't check the chlorine, because it's not written there. Sea and beach - it's really far, but not that bad. This hotel is maximum 3*!!!! If you don't want to spend your money for nothing, don't go here! In Port El Kantaoui are better hotels than this one. Nothing was positive, anything! I visited this hotel in date 13.10.-27.10.2020
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Date of stay: October 2020Trip type: Traveled
1 Helpful vote
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Response from Service Attention Clientèle, Directeur général at El Mouradi Palace
Responded Oct 22, 2021
Dear guest, We would like to thank you for your visit and for your comments. We regret that we were not able to fully meet your expectations. We hope to have the opportunity to welcome you back, ensuring that your next visit will be up to your expectations. Best regards, EL MOURADI PALACE Hotel Management.
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PRICE RANGE
$36 - $122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el mouradi palace hotel port el kantaoui, el mouradi palace port kantaoui
LOCATION
TunisiaSousse GovernoratePort El Kantaoui
NUMBER OF ROOMS
517
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Frequently Asked Questions about El Mouradi Palace
Which popular attractions are close to El Mouradi Palace?
Nearby attractions include Karrma (0.5 miles), Ali Baba Shopping Center (0.4 miles), and Discoteque Platinium (0.7 miles).
What are some of the property amenities at El Mouradi Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at El Mouradi Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at El Mouradi Palace?
Yes, free parking is available to guests.
What are some restaurants close to El Mouradi Palace?
Conveniently located restaurants include Hard Rock Cafe, La Formule, and Al Mandra Restaurant.
Are there opportunities to exercise at El Mouradi Palace?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does El Mouradi Palace have an airport shuttle?
Yes, El Mouradi Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Mouradi Palace have airport transportation?
Yes, El Mouradi Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Is El Mouradi Palace located near the city center?
Yes, it is 0.9 miles away from the center of Port El Kantaoui.
Are any cleaning services offered at El Mouradi Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does El Mouradi Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.