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smartline Skanes Serail

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smartline Skanes Serail
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1,175 Reviews from our TripAdvisor Community

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Showing 442: English reviews
1 review
Reviewed August 25, 2016

In early August my family and I were vacationing in Tunisia at the Skanes Serail hotel. We were received cordially. Golden sand,bright sun and warm clear sea warms the soul and body. Monastir fascinates with its ancient beauty. Special thanks I want to say to the entertainers, because of their diverse and rich entertainment program of the evening was filled... More 

Helpful?
Thank Tina T
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Hello dear customers. Your comment made us great pleasure and encourages us even more to improve ourselves to better serve you and allow you to spend a pleasant holiday. Thank you for your comment and thank you for your stay. We hope to see you soon among us. Cordially. The General Manager Fethi Harzallah More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 7, 2016

Quiet hotel near the airport of Monastir. We get a perfect room with a sea/pool view. It was clean and the furniture looks quite new. Air condition was ok. Food was also ok, but as usual with all inclusive - it was repeating. The night program was great, espessialy the cabaret show God and bad boy :D I have to... More 

Helpful?
Thank Ond R
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Hello, Thank you very much for your comments and remarks, we will consider it and we will arrange. Your satisfaction is our goal. we hope to see you soon among us. Friendly. General Manager Fethi Harzallah More 

Sheffield, United Kingdom
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 22, 2016 via mobile

I couldn't review this place any better if I could try. The afternoon staff are so helpful and speak over 8 languages so chances are they'll be able to help you easily. The events team are amazing float around all day keeping you entertained including night in an arena on grounds but far enough away for residents not wanting to... More 

Helpful?
Thank Lauren H
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Hello dear Lauren, Thank you very much for your comment, and delighted us, this encourages us even more to get better for you. We hope to see you soon among us. Cordially. The General Manager Fethi Harzallah More 

Sheffield
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 17, 2016 via mobile

Upon arrival we was greeted by a very happy and helpful receptionist. Hotel is nice and clean, rooms are cleaned Daily. There is security on the gates. Rooms were a good size. Pool area were cleaned every morning and night. My little boy loved the kids pool and the play area. Food was very nice and there were lots to... More 

Helpful?
Thank FayeLouise
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Hello FayeLouise, Thank you for your comment, this makes us happy. We will always do everything to satisfy you. We hope to see you soon among us. Best regards. The General Manager, Fethi Harzallah More 

Tunis, Tunisia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 10, 2015 via mobile

Nice, clean and tidy. This is a medium class hotel with clean rooms and average food quality. It seems very quite to me especially in this period of time. I recommend it for business travellers as it is very close to Monastir airport as well as to the city center.

Helpful?
Thank knoomen
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Hello Sir, Thank you for your comments, your satisfaction and your candor delights us, We hope to see you here in all periods. Thank you and see you soon. Best regards, The General Manager, Fethi Harzallah More 

Merseyside
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 13, 2015 via mobile

I went here last year and I read really negative comments on this hotel Yes some room need updating but all u have to do is ask the manager for a change of room and he does his best to help you .... I think these people have been through enough without being slated The animation team and staff all... More 

Helpful?
2 Thank Birchley
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Dear Birchley, Thank you very much for your comment, and hopefully your testimony and your explanations will clarify all those who still doubt our services. We hope to have you back, Sincerely, General Manager Fethi Harzallah More 

Kingston-upon-Hull, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 23, 2015 via mobile

We paid not a great deal for a week here in November. We read the reviews and saw they were mixed. But took out chances, all we wanted was a sunny break. Well.... A lot of the hotel is out dated and could do with a refurb. The rooms you are allocated through thomas cook have been refurbished so were... More 

Helpful?
1 Thank Megan-Greaves
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Hello, Following your comment let me explain that you chose to spend a stay for holidays in the sun, but in times of Autumn😩😕, so unfortunately for you it was not the right time to enjoy the sun, except for the lucky ones who had returned from December well tanned, So we are sorry for you, and we understand your... More 

Travelers are raving about these Monastir hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2015

My friends and I went to this beautiful resort last week, at the entrance we were surprised by the security guy treating us like we were not welcome by questions such as, where do you come from exactly, we answered Tunis, he said where exactly from Tunis, I answered "does it matter, What difference does it make and is there... More 

Helpful?
1 Thank Yassine C
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Hello dear Sir, in response to your kind comments, I want to explain that security and police officers are present at the hotel for their "hard" work, and for your safety and that of other clients and ours, so even if you find them a bit too much on their guard, should be understanding and tolerant. For personnel that you... More 

Arlington, Virginia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 14, 2015

I spent three days at this hotel last July (2015). Clean rooms, helpful personnel, good food, large swimmingpool (the added photo of my young daughter, 9 y.o at the pool) , with exceptional position at the beach and close at the same time to downtown and to the international airport, I really enjoyed this hotel. One more thing for those... More 

Helpful?
1 Thank Anouar63
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Dear sir, thank you for your many comments and remarks, your satisfaction delights us, I hope it will reassure those who would come but who still hesitate. we hope to see you soon among us. Amicably General Manager Fethi Harzallah More 

Wirral, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 4, 2015

Forgot to review this last year after we had visited and having just been to tenerife and reviewed that hotel thought id write one for here too, Simply fantastic for the most part. Great food, fantastic pool, helpful reception staff lovely room buffets and hotel ala carte restaurants were all great with good options and varied food entertainment very limited... More 

Helpful?
1 Thank Mike M
skaneserail, Directeur général at smartline Skanes Serail, responded to this review

Hello Sir, thank you very much for your testimony, believe me: this is the best reward for us !! About the animation we will consider your remark and we will arrange. Hope to see you soon among us, thank you again. Friendly, General Manager Fethi Harzallah More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about smartline Skanes Serail

Address: Zone Touristique Skanes | B.P. 23, Monastir 5065, Tunisia (Formerly Skanes Serail)
Location: Tunisia > Monastir Governorate > Monastir
Price Range: $33 - $53 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — smartline Skanes Serail 4*
Number of rooms: 224
Reservation Options:
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Also Known As:
Skanes Serail Monastir
Skanes Serail Hotel Monastir
Hotel Style:
#2 Best Value Hotel in Monastir
#6 Spa Hotel in Monastir
#6 Luxury Hotel in Monastir
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Questions & Answers

Here's what travelers have asked, with answers from smartline Skanes Serail staff and other travelers.
78 questions
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Questions? Get answers from smartline Skanes Serail staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose the rooms in higher floors or in the left wing of the hotel, as our friends room was above the disco.”
 of 5 bubbles ondr2016, Aug 7, 2016 | Read review
“Send an email I paid for seaview but asked for one of the rooms that provides seaview and pool view and got one”
 of 5 bubbles 567patriciay, Jun 29, 2015 | Read review
“Don't go above the entertainment room, which is near the kids club”
 of 5 bubbles LianeSellers, Jun 29, 2015 | Read review
“Sea view best 3rd floor”
 of 5 bubbles 116jennys, Jun 21, 2015 | Read review
“First floor rooms that are over the restaurant have birds nesting near them that all rise at around 4am...! Also you'll hear the doors in the restaurant below as they need oiling to stop them squeaking.”
 of 5 bubbles michelleday, Jun 19, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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