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Medina Belisaire & Thalasso

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Rue De La Medina, Hammamet 8050 Tunisia
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Traveler (1964)
Dining (193)
Room & Suite (193)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#13 of 119 hotels in Hammamet
Location
Cleanliness
Service
Value
Travelers' Choice
The hotel lies directly Hammamet - Yasmine (Tunisia) and just 200 m from the beautiful sandy beach. Family-friendly complex. Lively entertainment program. Just 5 km from two golf courses. Thalasso - therapy centre with different treatments.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Mini golf
Tennis court
Babysitting
Parking
Internet
Infinity pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Aerobics
Darts
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Salon
Steam room
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Room types
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Charming
Languages Spoken
French, Russian, Arabic, German

Location

Full view
44Car recommended
Grade: 44 out of 100
10Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
2668Reviews365Q+A100Room tips
Traveler rating
  • 1,586
  • 650
  • 251
  • 99
  • 82
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
terry1366 wrote a review Mar 2020
Lowestoft, United Kingdom18 contributions58 helpful votes
We arrived at the end of January 2020 for a two week holiday. 3 rooms for 5 friends that all met in Morocco 6 years ago. The original holiday was booked with thomas cook and we rebooked with another company . I emailed the hotel a couple of times before leaving and asked for 3 rooms close togeather and if possible a sunny position , they replied and said that they would try to achieve this . The rooms were close togeather but only one was in a position that had sun on the balcony , I understand that requests cannot always be done but as the hotel was running at a very low capacity probably less than 25% during the week and around 50% at weekends I do not know why they couldn’t have achieved this. Rooms are clean and plenty of room and serviced every day. At the weekends the hotel was busy with locals and Algerians no problem for us but the state of the dining room was unacceptable, no hand gel or sanitizer at the entrance of the restaurant which especially now with the Coronavirus it’s a must. They would go straight to the dessert table and strip it within seconds of entering the restaurant and fill their tables with as much food as they could . Utensils not being used to serve food . I also witnessed an Algerian smoking yes smoking at the table in the restaurant this is completely unacceptable. When they left the tables the table cloths would be completely covered in food waste and a majority of them would also take food out of the restaurant dispite a sign asking customers not to. The food was very similar day to day but I was so confused why there was boiled cabbage and boiled carrots for breakfast! Nobody even the locals didn’t Eat it. Our waiter whom we had most nights was very attentive and always made sure we had everything we needed. Now I noticed a scam in the restaurant involving alcoholic drinks and certain waiters ,either waiters are drinking it or they are selling it to non all inclusive customers ,clever if you can get away with it but if I noticed within a few days the head waiter restaurant manger must be in on it or they are blind , I even told one waiter that I noticed what was going on and he blushed when I said I had noticed . The hotel is having to take in locals to try and get some money coming in since thomas cook pulled out which I totally understand but they still need to adapt to cater for everyone. One afternoon we noticed every body was very attentive and working hard even the sun beds lined up it didn’t take long to realise that some v.i.p.s were present ! The entertainment stall Sam Djoe and a young lady were very good trying to get people involved with activities but were not over pushy ,considering there were various nationalities they did very well , mind you they had a boss who be seen now and again but what he actually did I have no idea . I did make a complaint to the the restaurant and I did ask to speak to the hotel manager but conveniently never available, I did manage to speak to the reception manager about the problems but nothing seemed to improve very much . I think we were the only English but that didn’t bother us at all but I have noticed that this hotel is now being advertised with first choice and tui , these problems need to be sorted out before their first customers arrive as people won’t put up with it . I’m not sure I would go back to this hotel unless the whole restaurant situation was improved, a note to everyone that is booked to go TAKE HAND GEL.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: If you like sun on the balcony ask for a room that faces the large pool
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1 Helpful vote
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Response from Medina Hotels, Directeur général at Medina Belisaire & Thalasso
Responded Mar 12, 2020
Dear Terry, Thank you for the feedback. First of all we are glad the overall experience of you and your friends was a quite positive one :) We did our best to respond to your special request regarding the rooms. Now about several aspects you mentioned, we need to make some statements. At the end of January when you came the current special situation with Coronavirus was not something to be afraid of. But meanwhile of course that all the sanitary measures were taken as the security of our guests comes first. We totally dissociate from the idea of scam in the restaurant involving alcoholic drinks and if this really happened we will make sure to never let happen again. We are very sorry you disliked the buffet; we are constantly working on improving it. Your remarks were well noted and believe that we are deploying more efforts to improve things where necessary. We hope you will come again in the near future for a better experience. Best regards,
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Housin H wrote a review Mar 2020
1 contribution
We stayed there during the first week of match, beautiful hôtel with excellence in everything .. food, rooms, staff, entertainement .. Its probably by far the best hôtel in Tunisia. We'll defenetly come back.
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Date of stay: March 2020Trip type: Traveled with friends
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Response from Medina Hotels, Directeur général at Medina Belisaire & Thalasso
Responded Mar 11, 2020
Dear Housin, Thank you for the feedback. Glad to know you put us on your top fav hotels in Tunisia :) We are also happy you enjoyed your holiday and we look forward to welcoming you again very soon at Medina Belisaire & Thalasso. Best regards,
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mira n wrote a review Feb 2020
2 contributions
We had the best welcoming services, they seek to fulfill your needs and assure you a suitable and an appropriate stay. A variety of food and it’s so delicious ! Rooms are so nice and clean so don’t worry about having a bad or decent room . Entertainment team are 10 outta 10 and they are so friendly and very polite special mention to Sam ! Looking forward to our next visit .
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Date of stay: February 2020Trip type: Traveled with family
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Response from Medina Hotels, Directeur général at Medina Belisaire & Thalasso
Responded Mar 4, 2020
Dear Miran, Thank you for the feedback. We are so glad to receive your fullest satisfaction ! We hope to welcoming you again very soon for another great experience :) best regards,
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Sami B wrote a review Feb 2020
13 contributions9 helpful votes
Interior swimming pool allowed to be used freely by hotel guests only from 12:00 to 15:00 which means people checking in at 15:00 and checking out at 12:00 next day are not allowed to use it. The timing is also overlapping wit lunch time so not really suitable.... Meal quality and taste can be improved as well. No french fries and nuggets for the kids....
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Date of stay: February 2020Trip type: Traveled with family
1 Helpful vote
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Response from Medina Hotels, Directeur général at Medina Belisaire & Thalasso
Responded Mar 2, 2020
Dear Sami, Thank you for the feedback. We certainly would have loved to know you enjoyed better your stay in our resort meanwhile each remark helps us improve our services :) The indoor pool schedule was conceived to satisfy both regular clients as well as Thlasso ones and we can only count on our guests understanding. We have also noted the other mentioned aspects and we promise to deploy more efforts for further improvement. We look forward to welcoming you again in the near future. Warmest regards,
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Hela B wrote a review Dec 2019
1 contribution2 helpful votes
A veery good hotel, the time spent there was wonderfull Rooms are big and clean with an amaeing view Room service is available and in any time Tye facilities are good, swimming pool and restaurant around are amazing A recommand it
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Date of stay: September 2019Trip type: Traveled solo
2 Helpful votes
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Response from MedinaHotels, Responsable relations publiques at Medina Belisaire & Thalasso
Responded Dec 20, 2019
Dear Hela, Thank you for the feedback. Your gratifying comments are source of continuous motivation :) We are very happy you had an amazing time at Medina Belisaire, testing and enjoying a sample of hospitality. We look forward to welcoming you again soon ! Best regards,
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PRICE RANGE
$54 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar belisaire hotel hammamet, iberostar hotel belisaire, iberostar hotel hammamet
LOCATION
TunisiaNabeul GovernorateHammamet
NUMBER OF ROOMS
276
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Frequently Asked Questions about Medina Belisaire & Thalasso
Which popular attractions are close to Medina Belisaire & Thalasso?
Nearby attractions include Musée des Religions (0.6 miles) and Medina Mediterranea (0.6 miles).
What are some of the property amenities at Medina Belisaire & Thalasso?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at Medina Belisaire & Thalasso?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Medina Belisaire & Thalasso?
Yes, free parking is available to guests.
What are some restaurants close to Medina Belisaire & Thalasso?
Conveniently located restaurants include Restaurant Sheherazade, Le Venezia, and Mamalik.
Are there opportunities to exercise at Medina Belisaire & Thalasso?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Medina Belisaire & Thalasso have an airport shuttle?
Yes, Medina Belisaire & Thalasso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Medina Belisaire & Thalasso?
Yes, dry cleaning and laundry service are offered to guests.
Does Medina Belisaire & Thalasso offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Medina Belisaire & Thalasso?
The staff speaks multiple languages, including French, German, Russian, and Arabic.
Are there any historical sites close to Medina Belisaire & Thalasso?
Many travelers enjoy visiting Kasbah of Hammamet (5.3 miles).