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Saphir Palace & Spa

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Saphir Palace & Spa
Saphir Palace & Spa
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1,124 Reviews from our TripAdvisor Community

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Showing 430: English reviews
Reviewed 1 week ago

Everything about this hotel is perfect. The rooms are elegant and spacious, the balconies are well appointed and large. The pool area is like paradise, and all the restaurants are spectacular. In the summer, there is a poolside restaurant that is great for a relaxing lunch. Great poolside service. Fabulous lounge upstairs. The hotel is considered a wellness resort, and...

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Helpful?
Thank NIT T
Reviewed September 3, 2016 via mobile

Stayed two night at this hotel , we was told at the reception we not allowed to swim in the main pole only with proper right swim suit basically not with t-shirt or muslim dress for women or even t-shirt shirt and was clear sign on the reception , which was no problem and my sister didn't swim as she...

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Helpful?
Thank Saimazitouna80
SaphirPalace_And_Spa, Directeur général at Saphir Palace & Spa, responded to this review

Dear Sir, Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse...

Sousse, Tunisia
Reviewed August 28, 2016

The short story, the room was a big disappointment for a five stars. When we went to ask for a better service we were given marital advice then elegantly invited to leave. Now for the details: I went with my wife for our honeymoon, which my family made perfectly clear at the time of booking. First of all, the room...

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3Thank houcem2016
SaphirPalace_And_Spa, Directeur général at Saphir Palace & Spa, responded to this review

Dear Sir, Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse...

Reviewed April 24, 2016 via mobile

The service is very bad Food not good Room is not clean ! Toilette is keep working all night Very bad thing, they took all towels from our room during breakfast and not replacing them with new ones! Not recommend at all and 3 stars is very suitable for it

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4Thank Amrico A
SaphirPalace_And_Spa, Directeur général at Saphir Palace & Spa, responded to this review

Dear Sir, Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse...

London, United Kingdom
Reviewed April 20, 2016

We stayed in the hotel just for one night, enough to have a good idea about the hotel. Rooms are OK, clean and well decorated. We apreciated the marble in bathrooms and its window opening to the bedroom. Food is OK but not so varied. Pool is so hot that after half an hour you're out. I understand some clients...

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Helpful?
Thank Friendly F
SaphirPalace_And_Spa, Directeur général at Saphir Palace & Spa, responded to this review

Dear Sir, Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse...

Switzerland
Reviewed December 25, 2015

As others have said, the staff is excellent. They should be as they are not so busy these days (with the economic slump in the region and with security concerns). 1. Beautiful facility. A bit aged, but still very nice. The only reason I cannot give it 5 stars is that it is an older facility. 2. Great spot on...

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Thank ExpatPro93
Glasgow, United Kingdom
Reviewed October 26, 2015

Great hotel, lovely staff and very helpful. Hotel is in a good location and the views were great. Highly recommend this hotel and will definitely stay here again. Good facilities and rooms were great. Breakfast was great

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Helpful?
Thank Denise H
SaphirPalace_And_Spa, Directeur général at Saphir Palace & Spa, responded to this review
Google Translation

Cher Client, Merci avant tout pour avoir choisi de séjourner au sein de notre hôtel le Saphir Palace & Spa...

London, United Kingdom
Reviewed October 13, 2015 via mobile

this holiday was for a relaxing break from the daily grind of everyday life- that is exactly what we got! Starting from the beginning, There was issues with a fire fighters stike at enfidah airport, meaning it was closed - but Thomas Cook were most helpful and accommodating getting everyone to there destination from the smaller monastir airport. The staff...

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Thank Leighanne m
Sunderland, United Kingdom
Reviewed September 30, 2015

I'm not even sure if this hotel is still open (I hope it is) but thought I'd write my belated review any way. My husband and I stayed for a week at the end of last September 2014. We'd already had our main holidays of the year so this was just a cheap last minute getaway. I have to say...

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Thank oliverdavies
Reviewed August 15, 2015 via mobile

This hotel is highly recommended for those who look for a calm and satisfying stay. Starting from the reception desk, we were warmly welcomed. The double standard room is comfortable and well-organised equipped with all what you need. As far as the food is concerned, it is delicious and varied. It caters for all tastes. The swimming pool is large...

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Helpful?
Thank Karim T
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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The IBEROSTAR Saphir Palace Hotel offers 5-star hotel accommodations just steps from Yasmine-Hammamet Beach. Our hotel is a perfect spot for travellers in search of a peaceful, enchanting Tunisian holiday. During your stay, enjoy our tasteful and fully-equipped guestrooms, deluxe gastronomic selections, and entertainment options that will exceed your expectations. Enjoy an unforgettable Hammamet experience any time of the year - only at the IBEROSTAR Saphir Palace Hotel. ... more   less 

Additional Information about Saphir Palace & Spa

Address: Boulevard 7 Novembre | Yasmine, Hammamet 8050, Tunisia (Formerly Iberostar Saphir Palace)
Location: Tunisia > Nabeul Governorate > Hammamet
Price Range: $48 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Saphir Palace & Spa 5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Iberostar Saphir Palace Hotel Hammamet
Accor Saphir Palace Hammamet
Sofitel Hammamet
Hammamet Sofitel
Hotel Style:
#31 Spa Hotel in Hammamet
#33 On the Beach Hotel in Hammamet
#34 Luxury Hotel in Hammamet
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Questions & Answers

Here's what travelers have asked, with answers from Saphir Palace & Spa staff and other travelers.
14 questions
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Questions? Get answers from Saphir Palace & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Very beautiful rooms. Very clean.”
 of 5 bubbles 934nitt, 1 week ago | Read review
“Take one of the fourth floor's rooms. Sea view rooms are free on April.”
 of 5 bubbles friendlyf2015, Apr 20, 2016 | Read review
“Sea Views recommended”
 of 5 bubbles E8631SRdeniseh, Oct 26, 2015 | Read review
“Upgrade to a junior suite, you won't be disappointed.”
 of 5 bubbles Landistasia, Feb 4, 2015 | Read review
“Rooms with sea views are quieter.”
  • Very good hotel
  • Very good hotel
 of 5 bubbles 525tanyak, Jan 3, 2015 | Read review
5 of 5
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