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Bonnie Castle Resort

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Bonnie Castle Resort
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688 Reviews from our TripAdvisor Community

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Showing 687: English reviews
Syracuse, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stay at Bonnie Castle Resort quite often as I love the area. It's accessible to everything in Alexandria Bay and within walking distance of all the happenings in town. The rooms are always neat, clean and well taken care of. Housekeeping is friendly, polite and they do an amazing job. My husband, who has Alzheimer's, was temporarily lost and... More 

Review collected in partnership with this hotel

Helpful?
Thank Kym P
Millville, Pennsylvania
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Trying to fing Bonnie Castle you first think you are lost. It is a marina so you go through the boat yard thinking you are in the wrong place. Check in was good, the prices are decent. The rooms are clean and the staff is very helpful. Why only 3 stars? The room was state of the art in maybe... More 

Helpful?
Thank resenar21
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW via mobile

When we checked in I thought we had been dupped., a typical 3 star hotel. But dispite the lackluster exterior and office, we found the room to be clean, the shower better than average, and the area very safe with easy access to the quaint downtown. We walked to all the places we wanted to go to. We had a... More 

Helpful?
Thank Lin F
Barre
1 review
5 of 5 stars Reviewed 4 days ago NEW

The room was amazing. The Bar and grill that was on the property was amazing. The food was great and the view was absolutely beautiful. We will be coming back as much as possible for the hospitality and pure beauty of the location.

Review collected in partnership with this hotel

Helpful?
Thank eternallybroken90
Toronto, Canada
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I wasn't sure what to expect and choices in Alexandria Bay were limited. The driveway up to the hotel is understated at best as you pass through an industrial dockyard area. I rated the room as a 3 but that was a stretch. We should have stayed here first as my expectations were high post our first night in Clayton... More 

Helpful?
Thank believerinus2000
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

believerinus2000, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I'm glad that you had a good stay. Its great that you did enjoy the happy hour and the view that is at the Pointe Bar and Grill, and the breakfast in our restaurant. We do hope that you will be able to... More 

Hamilton, New Jersey
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for two nights at this place in the small town of Alexandria Bay. The place is like a motel and by the St. Laurence River. They had a strict 3 pm check-in policy; we got there about 2, so we had to drive round and round the small one-street town till 3 pm. The room was spacious and... More 

Helpful?
Thank Pat2012NJ
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Pat2012NJ, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I'm glad that you did enjoy your room and stay here at the Resort. Our housekeeping department strives to make sure that you do have clean and comfortable room. I sure hope to see you back, next time you come to Alexandria Bay.... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 4 days ago NEW

The Bonnie "Castle Resort" is nothing of the kind. It neither contains a castle nor is it a resort. We arrived in Alex Bay and found the overhead sign leading to the short street that runs parallel to the back of what looks like a warehouse. We are not used to the boating life and it turns out this was... More 

Helpful?
Thank Michael M
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Michael M, thank you for your comments from your recent stay, here at Bonnie Castle Resort. I do want to apologize for the poor customer service that you did experience at the time of check in and out. I will be speaking with my employees so that no one will have that experience again. I do hope that you did... More 

Travelers are raving about these Alexandria Bay hotels

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Bonnie Castle is in a convenient location. The reception and cleaning staff were pleasant and efficient. However, the room was a big disappointment. We decided to take this trip with our small, clean, non-shedding dog. As is often the case, we were charged a pet fee. When we arrived our room had a heavy smell of pet deodorizer, wet dog... More 

Review collected in partnership with this hotel

Helpful?
Thank Elizabeth P
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Elizabeth P, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I do want to apologize for the problem with your room. I I have notified our maintenance department and housekeeping about the issues. We certainly hope that you will give us another chance to meet your expectations in the near future. Best... More 

Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Really great place and staff was excellent. This place was the most accommodating for my trip and very reasonably priced during week days . The indoor pool and entertainment at night was great Elvis ......

Review collected in partnership with this hotel

Helpful?
Thank mustangdanny10
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

mustangdanny10, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I am so glad to hear that you had a great time and our staff was excellent. It's great to hear that you had the chance to see Elvis Concert during your stay. We look forward to having you back to visit next... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 5 days ago NEW

As with most of the "Resorts" in A-Bay, just not worth the money they charge. It's about the little things, entry door on main building was broke and would not close. Rather than repair it.... tape a hand written nite on it saying "Please pull door shut"? Pool chairs at outside pool were rusted and webbing discolored.... there were only... More 

Helpful?
Thank Chuck B
JodiT15, Assistant Room Division Manager at Bonnie Castle Resort, responded to this review

Chuck B, thank you for your comments from your recent stay with us, here at Bonnie Castle Resort. I do appreciate the information that you gave us. I will get with Maintenance Department about the pool chairs and the door. I do hope that you did enjoy the rest of your stay, besides these issues. I do hope that you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort is your gateway to the breathtaking beauty of the Thousand Islands. A world of beauty, history, and relaxation awaits you at Bonnie Castle Resort. Enjoy fine dining in our Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by the pool, or simply sip a cocktail on our expansive decks overlooking Boldt Castle on Heart Island. Visiting by boat? Take advantage of our full-service marina. Whether you're looking for a fun family getaway or a perfect spot to host your wedding or other event, Bonnie Castle Resort and the Thousand Islands region offer something for everyone. We look forward to making your stay as enjoyable and relaxing as possible. Please note that Bonnie Castle Resort is under new ownership and management as of May 2012. Come visit and see what's new as we update this property in a manner deserving of its rich history. ... more   less 

Additional Information about Bonnie Castle Resort

Address: 31 Holland St, Alexandria Bay, NY 13607-1098
Location: United States > New York > Alexandria Bay
Price Range: $88 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bonnie Castle Resort 3*
Number of rooms: 128
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Also Known As:
Bonnie Castle Hotel Alexandria Bay
Bonnie Castle Alexandria Bay
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