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Supalai Scenic Bay Resort & Spa Phuket

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69/9 Moo 6, Ao Po-Lang Daeng Rd, Paklok, Phuket 83110 Thailand
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Free cancellation until 06/05/22
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Traveler (205)
Room & Suite (62)
Pool & Beach (44)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Supalai Scenic Bay Resort & Spa Phuket
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#74 of 170 in Thalang District
Location
2.9
Cleanliness
4.0
Service
3.8
Value
3.7
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Canoeing
Babysitting
Airport transportation
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, Thai
148Reviews8Q+A14Room tips
Traveler rating
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Most Recent
AmberTheExplorer wrote a review Feb 2022
London148 contributions36 helpful votes
+1
Driving up the hill to reception, we were worried we were too far away from anything and would be bored…. WRONG! This place is stunning. The lobby, the views, the pool, everything. We were given the best villa on the resort too with completely uninterrupted views of the sea. Perfect welcome from the staff too. The food was adequate and portions tiny but we didn’t mind too much as we were only there a couple of days before flying home and had a full day jet-skiing booked which included meals. The only hiccup we faced was when we finished the jet ski day. We were told to call them and we would get collected. We had to continuously call and the lady didn’t understand what we were asking for (a lift as agreed that morning). After hanging up on us a few times, in the end she just stopped answering the phone entirely. After being stranded in a monsoon shower we finally managed to get a car to take us back. When we got back, the lady told us the phone wasn’t working. My partner took out his mobile and called the hotel, and the phone rang. She just stood there and looked at it ringing. We said “what’s the problem with the phone?”. She literally turned around and walked away into the office and never returned. I had injured my foot during the day so not only was I hurt but we were completely drenched and VERY unhappy. We mentioned it to one of the team that evening and the following morning when checking out, the Hotel Manager was there to apologise and he provided us with a free taxi to the airport which was much appreciated. The staff were lovely (apart from the one lady) and everything other than that was perfect. Would definitely recommend and if we return to this area in the future, we will definitely stay again.
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Date of stay: January 2022
Rooms
Location
Service
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Pacharapan T wrote a review Oct 2021
1 contribution
+1
Good price, beautiful panoramic bay view, peaceful, tranquil, serene, Clean, lovely staffs Full option toiletry and amenities. Slippers, flipflops and robes are provided. Very reasonable pricing on food and beverages. Free kayak boat service at the beach. Good for nature lover, honeymoon couple, workation
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Date of stay: October 2021Trip type: Traveled
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Response from Chokdee Chunpoon, General Manager at Supalai Scenic Bay Resort & Spa Phuket
Responded Oct 24, 2021
Dear Pacharapan T, On behalf of the staff and management team, I would like to say thank you for your recent to stay at Supalai Scenic Bay Resort and Spa. And thank you very much for your very kind comment and we hope to welcoming you back to Supalai Scenic Bay Resort and Spa. Thank you and have lovely day. Management team
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eleanorrack wrote a review Aug 2021
Chiang Mai, Thailand1 contribution
This hotel is situated away from the mainstream tourist resorts and is beautifully quiet and restful place. The staff were very polite and helpful, the hotel was very clean and the food very well prepared. The staff did everything possible to help guests on the sandbox scheme.
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Review collected in partnership with this hotel
Date of stay: August 2021
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Response from Chokdee Chunpoon, General Manager at Supalai Scenic Bay Resort & Spa Phuket
Responded Aug 24, 2021
Dear Eleanorrack, On behalf of the staff and management team, I would like to say thank you for your recent to stay at Supalai Scenic Bay Resort and Spa. And thank you very much for your very kind comment and we hope to welcoming you back to Supalai Scenic Bay Resort and Spa. Thank you and have lovely day. Management team
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Joleen R wrote a review Dec 2020
29 contributions21 helpful votes
I stayed here for a couple nights on my way to Koh Yao Noi & am so glad I did! The staff were so attentive & helpful. Arranging transportation from the airport & to the pier was seamless. The massage from the spa was wonderful. It rained while I was there so was very grateful for the partially covered balcony with a beautiful view of the bay ❤️
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Date of stay: December 2020Trip type: Traveled
1 Helpful vote
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Response from Chokdee Chunpoon, General Manager at Supalai Scenic Bay Resort & Spa Phuket
Responded Jan 4, 2021
Dear Ms. Joleen R, May I take this opportunity to sincerely thank you for sharing your experiences? We look forward to serving you again in the near future. Best regards, Hotel Management
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TDechev wrote a review Feb 2020
Greater London, United Kingdom9 contributions2 helpful votes
+1
Our stay at Supalai Resort has been our best vacation so far! We would absolutely recommend it to anyone travelling to Phuket island! Contrary to the noise and and the crowds in the resorts at the west coast, Supalai felt like a piece of heaven - super quiet, peaceful and beautiful! The rooms are spacious and super clean, the staff treated us with a lot of personal attention, care and wonderful attitude, the gardens and the pool were kept in impeccable condition, the restaurant was super classy and the food - really tasty! Because of the location of the resort on the top of a hill, the view from the pool and from the rooms is stunning! The beach is close and easily accessible by foot, but for the convenience of the guests the hotel provides free transport to the seaside and back. We spent our honeymoon at the resort and on this occasion one of the evenings the team arranged for us a very special private romantic dinner at the beach. The table and the whole area around it were decorated with roses, white orchids and candles and the food was exquisite. Dear Supalai team, many thanks again for making our honeymoon unforgettable!!!
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Date of stay: February 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Supalai, Supalai Team at Supalai Scenic Bay Resort & Spa Phuket
Responded Mar 1, 2020
Dear Mr. Temelko Dechev, First of all, me and my team here in Supalai Phuket resort and Spa would like to thank you for sharing your experience about your recent stay in our resort, and we appreciate giving us a perfect score in Tripadvosor.com we are so delightful knowing you enjoyed your honeymoon while your here, form check-in till you check-out all.we hope that if you travel plan bring you back to Phuket in the future, you and your wife will come to stay with us again. We look forward to your next visit to Supalai Resort and Spa. Supalai Team
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Mary S wrote a review Feb 2020
2 contributions1 helpful vote
At times it felt like there were too many staff and that we were being watched a lot of the time. However, the hotel itself is really lovely and very peaceful. We had fancy petals on the bed on arrival and the site is beautiful. Staff were very helpful and polite and always happy to help us, and carried our bags to our room. Customer service was great as we were given a drink and wet towel on arrival. One staff member in particular, Eed (duty manager) was extremely helpful and friendly. He gave us tips on what activities to do and was proactive in helping us to arrange them.
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Date of stay: February 2020Trip type: Traveled
1 Helpful vote
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Response from Supalai, Reservation at Supalai Scenic Bay Resort & Spa Phuket
Responded Feb 19, 2020
Dear Madam or Sir, Thank you very much for your kind comment and we are very great pleasure hearing that you was a good memorable and enjoy to stayed wiht us. Hope to see you to visit us for your next holiday. Supalai Team
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thuyphan3 wrote a review Jan 2020
Ho Chi Minh City, Vietnam1 contribution1 helpful vote
Sale manager, Ms. Marisa and other receptionists were very helpful. Highly appreciate Marisa's support during our booking step, she was willing work with us even on her days off. Staff at restaurants were also very kind and friendly. Cleaners and bellboys worked very hard and efficiently.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Traveled
1 Helpful vote
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Response from Supalai, Reservation at Supalai Scenic Bay Resort & Spa Phuket
Responded Feb 19, 2020
Dear Madam of Sir Thank you for taking the time to complete this review and for this great feedback! We are glad that you enjoyed your stay and hope to welcome you back in the near future! Supalai Team
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Camille L wrote a review Jan 2020
1 contribution1 helpful vote
We enjoyed the hotel style, the pool and the view. The room was very big with large windows and beautiful scenery. However the quality of the food was not to expectations. The menu was huge with lots of dishes and meat which you can suppose are mostly frozen. The worst point to me was that there were not fresh=natural fruit juices for breakfast. For the price we paid, I think we could have expected some.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled
Room Tip: Ask for thinner pillows. The ones we had were very thick and uncomfortable. We asked for thinner...
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1 Helpful vote
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Response from Supalai, Reservation at Supalai Scenic Bay Resort & Spa Phuket
Responded Jan 15, 2020
Thank you so much for staying at Supalai Resort & Spa and for sharing your recent feedback. Rest assured that the feedback from your stay has been taken to heart and will be used for further improvement. We hope that if your travel plans bring you back to Phuket in the future, you will come to stay with us again. Supalai Team
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HotelExpert wrote a review Jan 2020
Phuket, Thailand108 contributions60 helpful votes
+1
The pictures are deceiving, as this is NOT a beach resort! The walkways (steps) down to the villas are extremely dangerous with large gaps and sharp bits sticking out. The gym consists of 2 small box rooms with 2 treadmills in each (for a hotel that accommodates over 200+ guests?) The water pressure for the bathtub was so low and slow, it took over an hour to fill and was cold by the time it had filled up. The shampoo and conditioner dispensers were empty! The wifi NEVER worked! Not enough sunbeds at the swimming pool. Maybe enough for 10 people? Also, the location is so remote and in the middle of nowhere, you would expect some activities or live music to be available, but nothing! Also never saw a single manager onsite! No wonder the place is so badly run. What kind of Management is allowed to be invisible or not even available during peak season on a weekend? The restaurant was by far the worst part of this experience. We had to ask for menus twice and had to then ask for our order to be taken. The restaurant wasn't even busy, yet there were over 6 staff working on the floor. Other tables that cane after us got served before us! After ordering food, only 10 minutes later we were then told that they didn't have what we wanted. So we changed the order. Then 20 minutes later the waitress returns once again, to say that they are out of that dish! The cocktails we ordered also took 30 minutes to arrive. So one of us decided to just not eat and that we would go down to the beach restaurant by the same company instead. Of course, the beach restaurant was closed! (During peak season?!!). Later that evening, we decide to give the restaurant a 2nd chance. What a bad idea! This time we only ordered 2 desserts. One crepe and one ice-cream. Also note, there were over 5 or 6 staff working and only 3 tables in the restaurant (all of which had been served already). 30 minutes go by and we said enough is enough and we told the staff we aren't waiting any longer. Then we went to explain our problems to the Reception. Again around 5 staff standing there (so many staff seem to work but very little appears to happen here). Whilst trying to explain the problem, 2 of the staff begin laughing! I was shocked and just got up and said, nevermind, thanks. Then there was the breakfast experience. Terrible selection, most dishes ran out of food, no glasses for drinks, ants in the jam bowls, absolutely terrible coffee and of course, not one staff member said hello, good morning, thank you or good bye. This hotel is not cheap and I expect a lot better quality service and food for this kind of place. Never again!
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Date of stay: January 2020Trip type: Traveled
2 Helpful votes
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Response from Supalai, Reservation at Supalai Scenic Bay Resort & Spa Phuket
Responded Jan 8, 2020
Dear Sir or Madam, We are truly sorry on that you have experienced and met in our resort during staying with us. Your feedback is already important to us. Therefore, we have passed your feedback to all concerned departments for their improvements in the near future. We hope that we could convince you to reconsider coming to stay with us again. Supalai Team
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Preawjai P wrote a review Sep 2019
11 contributions9 helpful votes
+1
The beautiful and quiet place. The staff was attentive to anything and everything! Shout out to Khun Marisa who went above and beyond to make my stay absolutely perfect! Would highly recommend to anyone visiting Phuket!
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Date of stay: August 2019Trip type: Traveled
2 Helpful votes
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Response from Supalai, Manager at Supalai Scenic Bay Resort & Spa Phuket
Responded Sep 4, 2019
Dear Preawjai P, On behalf of the staff and management team, I would like to say thank you for your recent to stay at Supalai Resort and Spa. And thank you very much for your very kind comment and we hope to welcoming you back to Supalai Resort and Spa. Thank you and have lovely day. Management team
Read more
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PRICE RANGE
$30 - $51 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
supalai resort & spa phuket hotel thalang, supalai resort and spa phuket, best western thalang, best western phuket, phuket best western, best western supalai hotel
LOCATION
ThailandPhuketThalang District
NUMBER OF ROOMS
182
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Frequently Asked Questions about Supalai Scenic Bay Resort & Spa Phuket
Which popular attractions are close to Supalai Scenic Bay Resort & Spa Phuket?
Nearby attractions include Phuket Elephant Park (2.8 miles), Gibbon Rehabilitation Project (4.1 miles), and Ao Po Pier (1.3 miles).
What are some of the property amenities at Supalai Scenic Bay Resort & Spa Phuket?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Supalai Scenic Bay Resort & Spa Phuket?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Supalai Scenic Bay Resort & Spa Phuket?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Supalai Scenic Bay Resort & Spa Phuket?
Yes, free parking is available to guests.
What are some restaurants close to Supalai Scenic Bay Resort & Spa Phuket?
Conveniently located restaurants include The Naka Palm Restaurant, Rum Chapel Restaurant at Naka Island, and My Grill Restaurant at Naka Island.
Are there opportunities to exercise at Supalai Scenic Bay Resort & Spa Phuket?
Yes, guests have access to a pool and a fitness center during their stay.
Does Supalai Scenic Bay Resort & Spa Phuket have an airport shuttle?
Yes, Supalai Scenic Bay Resort & Spa Phuket offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Supalai Scenic Bay Resort & Spa Phuket have airport transportation?
Yes, Supalai Scenic Bay Resort & Spa Phuket offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Supalai Scenic Bay Resort & Spa Phuket offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Supalai Scenic Bay Resort & Spa Phuket?
The staff speaks multiple languages, including English and Thai.