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Banyan Tree Phuket

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1,659 Reviews from our TripAdvisor Community

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Showing 1,248: English reviews
Brussels, Belgium
Reviewed December 28, 2012

Please do not get me wrong, this is not a bad hotel. But for the price paid, top luxury was expected. This is supposed to be the flagship banyan tree where all teh spa staff , for instance, is trained for allt he banyan trees in other countries. The staff seemed to be therefore far too proud and pretentious about...

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Helpful?
Thank M R
BTGroup, General Manager at Banyan Tree Phuket, responded to this review

Dear M R, Thank you for sharing your thoughts on our hotel and spa. I am sorry to hear that we could not meet your expectations. While mechanical failures like air-con not working is not acceptable, it is a fact of life. We do consistently maintain our villas to high standards of maintenance. In spite of this sometimes, these things...

Moscow
Reviewed December 27, 2012

Old property , which needed renovation long time ago . Highly overpriced. Food is poor, except the breakfast. So called French restaurant is overpriced and poor. Both me and my wife had a stomach problems after a dinner. Mediterranean buffet dinner was awful. Looks like the owners try to exploit the old fame of the hotel as much as possible...

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5Thank leokh
BTGroup, General Manager at Banyan Tree Phuket, responded to this review

Dear Leokh, Thank you for posting your feedback on Tripadvisor. We take note of your feedback on the need to renovate; as a matter of fact, we do have a rigorous annual maintenance program where the villas are shut down for a complete maintenance. Admittedly, this is not a renovation. I accept that it did not meet your high expectations....

Lincolnshire
Reviewed December 26, 2012

I have just come back to the UK after staying at the Banyan Tree for 1 week for our Honeymoon. I had very high expectations of the Banyan Tree after previously working within the travel industry but I have to say I was slightly disappointed when we check in that we haven't been given a room upgrade? The week previous...

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3Thank Princesspage12
BTGroup, General Manager at Banyan Tree Phuket, responded to this review

Dear Princesspage12, Thank you for posting your feedback on Tripadvisor. Please allow me to address some of the concerns you have raised. As you yourself have so correctly pointed out, upgrades and late checkouts are subject to the hotel’s arrival and departure status. As regards to your friends getting an upgrade, it could be possible that they booked through one...

Sydney, Australia
Reviewed December 22, 2012

We stayed here in Oct/Nov for 16 nights this time round (our second time). Have to admit the first time is always a better experience as the second time you are looking for the improvements... not there was a lot to improve on. We had our 4.5 and 1.5 yr old boys with us. The Deluxe 2 bedroom villa is...

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2Thank JacOnH0liday
Geneva, Switzerland
Reviewed December 21, 2012

It was just a short get-away from the busy life of Bangkok, where I stayed at Banyan Tree as well and which in my opinion is one of the best hotels worldwide because of their amazing staff who recognizes every wish you might have before you even bring it up. However, Banyan Tree Phuket is an unforgettable experience as the...

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1Thank Benjamin S
Hong Kong, China
Reviewed December 12, 2012

i came for a short visit to relax on my own. to my delight, i was upgraded upon check in and it set the tone for the rest of my stay. there was one glitch as the power went off twice on my first night. i called the desk and someone came immediately. then it happened 20 minutes later to...

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1Thank LookingForAnOdyssey
towcester
Reviewed December 10, 2012

This is a stunning resort ,from the front desk to the gardeners these people just love to please. We travelled with kuoni from heathrow to abu dahbi ,stayed 4 nts at the atlantis dubai,then abu dahbi straight to phuket ,flight only with etihed airways ,10 nts banyan tree.(wish we done the 14 at banyan) We were a family of 2...

Review collected in partnership with BanyanTree.com
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1Thank treborsnibbig
A TripAdvisor Member
Munich, Germany
1 review
1 helpful vote
Reviewed December 10, 2012

Absolutely recommendable! Maybe you should offer more a la carte- dinners at your main restaurant at evening - not evers guest (as us) will paticipat at your very good buffets, (where most guests eat more than they should).

Review collected in partnership with BanyanTree.com
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1Thank A TripAdvisor Member
Mayfield, United Kingdom
Reviewed December 8, 2012

When we arrived we were told we had been upgraded to a sanctuary villa from a pool villa, it always nice to hear you've been upgraded but what an amazing room it was .A large pool, jacuzzi and terrace ,2 outdoor and 2 indoor showers am outdoor bath , 2 bedrooms , 2 bathrooms and a large lounge , what...

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3Thank nicko060
Virginia Water, United Kingdom
Reviewed December 5, 2012 via mobile

We thoroughly enjoyed a 4 night stay to coincide with the Phuket Ironman. Contrary to previous posters comments, shuttle buses were readily available virtually around the clock to get guests where they needed to be and back again. Yes there were a few Mosquitos about, but what do you expect in the tropics?! Rooms were provided with electric burner repellents,...

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1Thank Nick M
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 

Additional Information about Banyan Tree Phuket

Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Price Range: $303 - $1,097 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand
Hotel Style:
#7 Business Hotel in Thalang District
#9 Family Hotel in Thalang District
#10 Top resorts Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#15 On the Beach Hotel in Thalang District
#16 Spa Hotel in Thalang District
#18 Luxury Hotel in Thalang District
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Questions & Answers

Here's what travelers have asked, with answers from Banyan Tree Phuket staff and other travelers.
44 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“up grade your self, you will not be disappointed.”
beijing-lkb, 2 weeks ago | Read review
“double pool villa without a doubt.”
white100, 2 weeks ago | Read review
“The pool villa was sufficient for a couple... bigger villas are available”
jofayerty, 3 weeks ago | Read review
“Specify a refurbished room.”
lizaeth22, 4 weeks ago | Read review
“they are all villas”
charlenempullen, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question