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Banyan Tree Phuket

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1,607 Reviews from our TripAdvisor Community

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Showing 1,215: English reviews
Woodbridge, United Kingdom
Reviewed 3 weeks ago via mobile

We chose a spa pool villa, which was so romantic A waterfall at the bottom of the pool, hot tub, outdoor shower, perfect Tea and lovely little things delivered daily But the best was baths bedroom a glass cube floating on a Lilly pond I could go on for ever about the service but it's just true banyan tree Thank...

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Helpful?
1Thank Foodmad20
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Foodmad20, Season’s Greetings from Banyan Tree Phuket! I am so happy to hear of your perfect restorative stay you had with us. We truly appreciate the short and succinct review of our Spa Sanctuary. I am glad our Spa Sanctuary delighted you by its unique experiences that comes with having just 12 villas. Our Banyan Tree hosts and their...

Reviewed 3 weeks ago

As a young student couple, this was our first stay at a 5 star resort, and the Banyan Tree delivered an unforgettable experience. We spent four nights in a Grand Two Bedroom Pool Villa, which had everything we needed, and more. The rooms were spacious and well designed creating a truly comfortable environment, whilst the outdoor area (including private pool)...

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Helpful?
2Thank Andrew H
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Andrew H, At Banyan Tree Phuket we aim to deliver an experience that will last a lifetime. Thank you very much for letting us be part of your holiday memories. Many of our honeymooners are discerning travelers and at the beginning of their careers and relationships but, the Banyan Tree sets the scene for this bond to grow stronger...

Toronto, Canada
Reviewed 3 weeks ago

Spa Villa over regular pool villa is worth the money due to its more private area of the property. Having your own pool is very convenient and nice to have. The TV is located in a separate livingroom space and not in the bedroom. Resort is one of 7 properties in a gated communities so that makes it feel you're...

Review collected in partnership with Banyan Tree
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Helpful?
Thank Rose C
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Rose C, Thank you very much for visiting Banyan Tree Phuket. It is very kind of you to share your opinions with us and TripAdvisor readers. I am glad to learn that there are many nice touches that you enjoyed at Spa Sanctuary especially the exclusivity, however we cannot help being sad to learn that ultimately it has not...

England, United Kingdom
Reviewed 4 weeks ago

As regular visitors to Banyan Tree Phuket who stay for several weeks, we feel qualified to comment once more and compare our experience with that of previous years. Before diving in to the details, I am very surprised to see a recent one-star review which is, IMHO, entirely unfair. That reviewer must have been there during our stay and whilst...

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Helpful?
1Thank Deano1967
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Deano1967, The privilege of having you and your partner as our loyal guest means the world to Banyan Tree Phuket. There are some guests who are just a pleasure to serve; who give us honest candid feedback as a family member would although they have every right to be critical. It is the loyalty, mutual respect and gratitude you...

Singapore, Singapore
Reviewed 4 weeks ago

Our signature pool villa was superb. The villa and pool were very clean compared to other resorts that we stayed elsewhere by other chains. Service from our arrival to departure was excellent. So much attention was paid to detail, for example, offering me and my son insect repellent while having dinner when the waiters saw us in discomfort, offering us...

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Helpful?
Thank c00kiem0n
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear c00kiem0n, Season’s Greetings from Banyan Tree Phuket! Thank you very much for being our guest recently and for sharing with the TripAdvisor community. It is a pleasure to know that all details were very well tended to. We try hard to proactively anticipate our guest needs. In the world of hospitality, it is so important to be known for...

Hongkong
Reviewed 4 weeks ago

I wont go to Banyan tree again! Terrible services. Over charges the bill due to taking to assistant manager for 26mins internal call, taking 30mins to void it, I miss my quick lunch before check out. Most of the wood design--need renovations, it looks very old.

Review collected in partnership with Banyan Tree
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Helpful?
Thank oliviacharlottel
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear oliviacharlottel, Your visit and your feedback is highly valued and also disappointing. The unpleasant experience that you had is definitely a concern to me and my team. Your rating is rather punishing and review unfortunately embellished to be perfectly honest. Our records indicate that the buggy pick-up time you requested at 12.15 hrs. until the completion of check out...

Reviewed 4 weeks ago via mobile

The view from villa was great Villa amenities & facilities were good Personal butler mr ray was very helpful Housekeeping service could be improved Food quality at tamarind was poor Gym area could be cleaner

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Helpful?
Thank Joseph A
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Joseph A, Season’s Greetings from Banyan Tree Phuket! I am pleased to note that you had a pleasant experiences at our resort. Our DoublePool Villas are outstanding with personalized service by Villa Hosts. Khun Ray is indeed a bright light at the DoublePool villas (pun intended). For the areas where improvement is needed, I apologize for your less than...

Bangkok, Thailand
Reviewed 4 weeks ago via mobile

I did not stay at the hotel at the moment but went there to having breakfast. Banyan tree and Laguna Resorts used to be one of the best destination but now it looks absolutely disgusting to me , how could 5-star resort maintained such cleanliness? The breakfast was good but little pricey compare to other competitors , the resort should...

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Helpful?
Thank Pattrick A
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear Pattrick A, For someone who has not stayed at the resort and just used the public toilet at breakfast time which is a peak service period in any resort, you have made quite a sweeping statement about the resort. As they say, everyone has an opinion, right or wrong. We do have several toilet options and our public area...

Gutersloh
Reviewed 4 weeks ago

The Banayan Tree is very excellent,wonderful Location,The best Breakfast ever at The Watercourt Restaurant!The Service at The Pool andThe Beach is very good!At Night we Love to go often to The Bar-perfekt Service and Musik from Bella Music Entertainment!Thank you,we will be back

Review collected in partnership with Banyan Tree
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Helpful?
Thank 67marinaj
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear 67marinaj, It was truly our pleasure to be your hosts at this Sanctuary for the Senses. I am delighted to read that you enjoyed so many unique elements of our resort during your tropical holidays. I am elated to hear that you would love to come back, we very much look forward to creating another paradise-like experience for you....

delhi
Reviewed 4 weeks ago via mobile

Location- poor if yu want to be close to the action at patong beach Beach- excellent Room average for the price yu pay. Better hotels for the same price Ammenities excellent with the golf course, tennis courts etx Spa average. Much better spas available Wifi poor. Worst i have seen Overall for the price better properties available

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Helpful?
Thank trackeritrack
TheBanyanTreePhuket, General Manager at Banyan Tree Phuket, responded to this review

Dear trackeritrack, We thank you so much for your valuable feedback. It was a pity that we did not manage to exceed your expectations. I am sorry our location was not exactly what you were looking for. Patong and nightlife are not in our vicinity but, approximately 30 minutes away. Many of our guests like this aspect as they can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Banyan Tree Phuket, Banyan Tree Spa Sanctuary and DoublePool Villas by Banyan Tree each deliver a unique experience in a tranquil setting. Located at Bang Tao Bay on the northwest coast of Phuket Island in Thailand, a 20-minute drive from Phuket International Airport. Banyan Tree Phuket Resorts is part of Laguna Phuket, Asia's first integrated resort, and is also the first Banyan Tree resort to be conceptualised and built, setting the benchmark for future properties. This flagship resort offers 173 luxuriously appointed villas surrounded by lush tropical gardens and Asian watercourts. All villas feature a king-sized bed, bathtub and private pool in a landscaped garden. Complimentary minibar except alcoholic drinks with daily refill for all villa categories. The perfect haven to spend time with loved ones, Banyan Tree Phuket Resorts caters for romance, with its private pool villa, fragrant gardens and saltwater lagoons. ... more   less 

Additional Information about Banyan Tree Phuket

Address: 33, 33/27 Moo 4, Srisoonthorn Road | Amphur Talang, Phuket 83110, Thailand
Location: Thailand > Phuket > Thalang District
Price Range: $379 - $1,287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Phuket 5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Banyan Tree Phuket Hotel Thalang
Banyan Tree Phuket Cherngtalay
Banyan Tree Phuket Thailand
Hotel Style:
#7 Business Hotel in Thalang District
#9 Family Hotel in Thalang District
#10 Top resorts Hotel in Thalang District
#10 Romantic Hotel in Thalang District
#15 On the Beach Hotel in Thalang District
#17 Spa Hotel in Thalang District
#19 Luxury Hotel in Thalang District
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Questions & Answers

Here's what travelers have asked, with answers from Banyan Tree Phuket staff and other travelers.
40 questions
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Westerham, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Signature Pool Villas near the beach are excellent”
 of 5 bubbles michaelcU213LW, 1 week ago | Read review
“Make sure you get the Grand two bedroom signature villa with Private pool”
 of 5 bubbles SANJR24, 1 week ago | Read review
“Villa 220 is the only one with a waterfall in the back yard - magnificent to listen to.”
 of 5 bubbles Paksi2, 3 weeks ago | Read review
“Be careful of the bed base board that the mattress sits on. It sticks out about 1 foot before you can get on the bed. We banged our shins every time ”
 of 5 bubbles rosec912, 3 weeks ago | Read review
“Spa Sanctuary villas are very exclusive”
  • Spa sanctuary villa 221
  • Spa sanctuary villa 221
  • Spa sanctuary villa 221
  • Spa sanctuary villa 221
  • Spa sanctuary villa 221
 of 5 bubbles Deano1967, 4 weeks ago | Read review
5 of 5
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