We stayed for 12 days at the hotel at a penthouse - two story apartment with a pool on top. We were taken care of by Pisit and his team. It was very convienient - if we needed anything, we texted him on whats app and he figured it out for us. we even got a clothes dryer. If you are someone who loves rich tasting soups, the breakfast will be heaven for you. One morning the soup was good, all other times it was so perfect that it immediately put a smile on my face. They have other food as well, but I did not care about it much :) The pool on the roof is very conveniently placed as it is under the sun almost all the time and therefore is warm most of the time, even at night. Overall it was very nice stay
Everything about this hotel was great. I just wished that the pool water was just a little bit warmer. However, overall I highly recommend this resort. They also provide a free hourly shuttle buses to the beach clubs that’s near by. I am definitely going back again.
We loved everything about the TwinPalms. The staff were incredible, accommodating all of our requests. We arrived before check in and they made sure to have our room ready ASAP and even treated us to breakfast while we waited, and even allowed for a late checkout since our flight was late. From an upgrade to a larger room, to the fabulous location, gorgeous pool area, proximity to the beach, and amenities, we enjoyed our stay and wish we could have stayed longer. We loved that the Twinpalms is also affiliated with the Catch Beach Club and Lazy Coconut, which allowed us to get daybeds at both for free! Can't wait to come back.
We (2 adults 2 teens) stayed in a duplex room with direct entrance to the pool. wonderful view. Great breakfast. Nice pool with sufficient pool beds in the shade. In the room everything was very clean, very nice and big room. A free shuttle is available to take you to some other beach bar or restaurants. We rented a car for a few days and there is seperate parking for this. Only problem is that you have to drive for about half hour or one hour to go to Patong or Phuket town for some shopping or to have a nice selection of restaurants. For us the ratio price/quality was exceptional. We loved it.
My husband and I just had two weeks at Twin Palms and we had an amazing time. We stayed in a Penthouse suite. It was gorgeous and had its own pool - we were looked after by Bank (our personal butler) and she was wonderful. Bank ensured that we had every request catered for.. be it a taxi, a restaurant booking, an ice bucket.. it all happened incredibly quickly and efficiently with a lovely smile. All of the staff at Twin Palms are super attentive to their guests.. the breakfast staff were wonderful. They had so many lovely, fresh juices ready for all guests… and they remembered when we would like to have tea/coffee etc. and could not have been more helpful. We had a wonderful day on the complimentary boat cruise . It was supremely comfortable and relaxing. The hotel gym is also outstanding. It has multiple rooms with the very latest equipment - cardio/weights/Pilates…. Along with complimentary towels and water. The other wonderful amenities were the Beach Clubs (Catch & The Lazy Coconut). There were complimentary minivans on the hour to the locations at the gorgeous BangTao Beach… and we also dined at two other beachside venues - the Palm Seaside and Shimmer restaurant. Both of which were terrific. Thank you to all of the Twin Palms team - especially Bank. We can’t wait to get back there!…
We spent 4 very enjoyable nights at TwinPalms staying in a Lagoon Premium Room. Room was spacious, the bed a little firm for my liking but I did get used to it. It really is worth paying slightly more for this room as you're able to swim from your room. We particularly enjoyed a few late night after dinner swims. All staff were welcoming and lovely, Breakfast I'd rate as good not great (food top quality, just not a lot of variety). We got room service a couple of times and it was excellent. Club sandwich highly recommended! We took advantage of the free shuttle to both the Catch Beach Club and Palms Seaside on the very lovely Bang Tao Beach, a short drive away. Were wowed by some spectacular sunsets whilst enjoying cocktails at these venues. Can recommend The Beach bar & Grill, a great small inexpensive local restaurant near Catch for dinner as well. Surin beach is a short walk from TwinPalms and is lovely as well.…
Hotel is fab - just the service and consistency really lets it down. pre-arrival - hotel response to requests erratic and not very helpful housekeeping - varying standards day to day, two occasions door wasn't shut correctly redecoration works happening outside room door from 8am with no notice and blocking entrance to room during day couldn't work out whether we did or didn't have turndown sports shirt went missing in hotel laundry - no real solution found discovered post visit that a shirt that I had put in hotel laundry had been washed/dried so had shrunk if hotel is pushing for sustainability why not offer water at pool or ability to fill own water bottle poolside
Returned here after 13 years as it left an indelible mark on us then. Understandably things slightly on the downside in terms of exterior deco, possibly owing to Covid shutdown over last 2years. On the plus side we stayed in the Penthouse suite and boy or boy, what a fantastic room, our personal assistant Yah Sukanya was absolutely amazing and made sure we wanted for nothing, what a great asset to your team. Top notch dining at the Wagyu Steakhouse.
We had a wonderful stay at Twin Palms recently (our 2nd visit). All of the staff, especially our hosts Pisit and Bank, paid close attention to detail, ensured we had everything we needed, including extra coffee pods! and made recommendations for eating out. The rooms and amenities are fantastic. We are very grateful to Pisit for taking special care of our family when my husband fell very ill only hours before we were due to fly home to Australia. He stayed with us and arranged a Doctor to come to the hotel (Dr Pisit was absolutely fantastic!), offered us a heavily reduced room rate to stay an extra night and anything else we needed including food and transfers. He also regularly checked in on my husband, even when we returned home to Australia. I am so very grateful for this care during a difficult time. Thank you.…
If you are looking for a Resort in a great location, with great facilities and great staff, then look no further than Twin Palms. This is our 5th time staying here and we absolutely love it and it has only got better. They have a great range of dining and beach options available courtesy of multiple properties and a shuttle service running between them all. Such as Catch Beach Club, Palm Seaside and Mont Azure. The room sizes are also really generous if you stay in one of the Duplex suites. The staff are amazing and nothing is ever too much trouble (a big thank you to Pisit and his Team). Book a stay here now!