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Serenity Resort & Residences Phuket

1,111 reviews
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Traveler (1221)
Room & Suite (502)
Pool & Beach (225)
Overview
  • Excellent62%
  • Very good28%
  • Average6%
  • Poor2%
  • Terrible2%
Travelers talk about
“sea view”(72 reviews)
“penthouse suite”(18 reviews)
“taxi stand”(25 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,111)Write a Review
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681 - 685 of 875 reviews
Reviewed March 13, 2012

My husband and I stayed at the serenity end of Feb for 10 nights. We originally booked the standard room, but with no view and no bath tub we decided to up grade. The front desk staff were fantastic. After advising us they were fully...More

Thank tawbunnyWimborne
Response from UrsPhuket, General Manager at Serenity Resort & Residences PhuketResponded March 19, 2012

Thank you so much for your very nice review, which i will certainly share with all our team members. We look forward to welcome you again this coming July! Sincerely, Urs-General Manager

Reviewed March 11, 2012

Had been looking for a room in Phuket with private pool or jacuzzi to end our Thailand trip and was thrilled to find this gem at a reasonable price, compared with most others that I saw with similar facilities. We booked an H20 suite and...More

2  Thank hotbid
Response from UrsPhuket, General Manager at Serenity Resort & Residences PhuketResponded March 19, 2012

Thank you so much for taking the time to write such a nice and detailed review about our resort! We are thrilled to hear that you had a great time at Serenity and look forward to welcome you back! Kind regards, Urs-General Manager

Reviewed March 8, 2012

Me and my wife stayed here for 4 days last month . The front office staff at this resort are useless in all aspects. First thing as soon as we arrived, they asked me for my credit card number, I was told this was only...More

2  Thank Sachin_blr
Response from UrsPhuket, General Manager at Serenity Resort & Residences PhuketResponded March 8, 2012

Thank you very much for your review. Kindly allow us to clarify some of your comments via this response: Like many other hotels, we do verify check credit cards of guests upon check-in and reserve an appropriate amount of money on-line, in order to ensure...More

Reviewed March 6, 2012

Great location, easy and quick beach visits such as Nai Harn, Kata, Karon, Patong and even Kamala. Near Phuket Town, Chalong Bay. Quiet surrounding at Rawai Beach, Staff attitude & friendliness were excellent as the daily Breakfast Buffet containing Asian & Western Food was. I...More

Thank Martin S
Response from UrsPhuket, General Manager at Serenity Resort & Residences PhuketResponded March 8, 2012

Thank you so much for your wonderful review. We are happy to hear that you have enjoyed your time with us! Kind regards, Urs-General Manager

Reviewed March 1, 2012

My husband and I stayed at the serenity for 4 days then left for two and returned for one. At all times we found the check in staff and management staff excellent. We where upgraded as part of our I Prefer membership to two different...More

Thank true9150
Response from UrsPhuket, General Manager at Serenity Resort & Residences PhuketResponded March 8, 2012

Thank you very much for your nice and detailed review. We were aware of the number of sunbeds around the pool and roof top and have since added more of them. We are also enforcing the "no-reservation rule" for sunbeds more strictly now. The authorities...More

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Traveler (1221)
Room & Suite (502)
Pool & Beach (225)
Dining (167)
Hotel & Grounds (622)
Bathroom (40)
Family and Play Areas (3)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Beachfront
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$72 - $400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#3 Top resorts Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
$72 - $400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#3 Top resorts Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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