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Serenity Resort & Residences Phuket

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Traveler (1268)
Room & Suite (539)
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Overview
  • Excellent62%
  • Very good28%
  • Average6%
  • Poor2%
  • Terrible2%
Travelers talk about
“penthouse suite”(19 reviews)
“sea view”(69 reviews)
“taxi stand”(25 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Serenity Resort & Residences Phuket
Special Price: 20% off room rate
Contact Info
Name/address in local language
Offers from Serenity Resort & Residences Phuket
Special Price: 20% off room rate
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,150)
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All reviewspenthouse suitesea viewtaxi standpool residenceour honeymoonliving roomchalong bayprivate poolhigh tidepatong beachfree upgradef bamazing hotelthe hotel offersdvd playertaxi servicesun loungers
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491 - 495 of 902 reviews
Reviewed June 23, 2013

My husband and I recently stayed at the H2O suite for our honeymoon. The Serenity Resort is a great resort but we are unsure if we will return because of the taxi mafia stationed right outside the resort (will elaborate later). Location: Serenity is located...More

4  Thank krystalis
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded June 24, 2013

Thank you very much for your very detailed review and we are happy to hear that you enjoyed your stay at Serenity. The review contains a few inaccurate statements regarding taxi services on Phuket island. All taxi services on Phuket island are organized in a...More

Reviewed June 16, 2013

Second stay at pool villa and my family still loves it enough to be planning the third trip. Service is top-notch as some of the staff recognised us from 6 months ago. The beach isn't a swimming beach but the high tide waves crashing against...More

Thank Eileen L
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded June 21, 2013

Dear Eileen, thank you so much for visiting us again and thank you for your nice review! We are certainly happy to hear that you enjoyed your time with us! Looking forward to welcoming you back again, we remain, Sincerely, Urs - General Manager

Reviewed June 14, 2013

I last stayed in Serenity in Dec 2012 and my family loved it so much that we are back here again in 6 months! We stayed for 7 nights in a pool residence. The Good points: - As usual, the check-in was quick and efficient...More

Thank htkl
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded June 21, 2013

Thank you so much for visiting us again and for your great review! We tried everything we could to quiet down your neighbours on that one night but they got a bit carried away with their party on the terrace. Let's hope that it wont...More

Reviewed June 9, 2013 via mobile

This is my second stay here, and I was here 6 months ago with my family. This is the 4th day of my 7 day stay in the pool residences. The driver was late to take us to the resort, but he was very apologetic,...More

Thank jaimetan123
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded June 14, 2013

Thank you very much for your nice review and it was nice to have you and your family back at Serenity! We are happy to learn that you appreciated our little gift (the pen) for returning guests:) Torch lights are supposed to be set-up in...More

Reviewed June 8, 2013

beautiful setting , fabulous design and great staffing -still very good 2yrs after our 1st visit- the thai food maybe a bit tastier and still great multicultural breakfasts and wide range of meals and snacks to suit home sick europeans and kids! A mud flat...More

1  Thank spot671
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded June 14, 2013

Thank you so much for your great review and it was nice to have you back at Serenity! We look forward to welcoming you and your family again! Sincerely, Urs - General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Restaurant
Beachfront
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$65 - $241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 Top resorts Hotel in Rawai
#5 Luxury Hotel in Rawai
#5 On the Beach Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
$65 - $241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 Top resorts Hotel in Rawai
#5 Luxury Hotel in Rawai
#5 On the Beach Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveler (1268)
Room & Suite (539)
Pool & Beach (226)
Dining (168)
Amenities (15)
Family and Play Areas (3)
Questions & Answers
Ask a question
Emmaleenleeds
February 7, 2018|
AnswerShow all 2 answers
Response from Urs | Property representative |
Dear Emma, we go to Nai Harn beach 4 times per week at 10.00h and back from there at 16.30h. We also go to Patong Beach 3 times per week at 17.00 and back at 21.45. We do not go to Phuket town with the free shuttle. Regards... More
0
Votes
Liz L
February 1, 2018|
AnswerShow all 2 answers
Response from Urs A | Property representative |
Dear Liz, you can walk on the beach during low tide but the water level of the sea is very low at low tide so the sea bed is exposed.. Water is not dangerous or contaminated. Its just the nature of the beach all over the... More
0
Votes
B311y
January 22, 2018|
AnswerShow all 4 answers
Response from kushy77 | Property representative |
Of course not! We have lots of friends groups arrive!
1
Vote
Room Tips
"We had a garden serenity suite which was lovely. The seaview suite would be very nice."
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"Be specific about what you want. They have a lot of different types of rooms for different party needs."
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"Choose a suite rather than a standard room worth the cost"
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"Some of the basic rooms don't even offer a balcony, so be warned."
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