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Grand Mercure Phuket Patong

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#5 of 316 Hotels in Patong
Certificate of Excellence
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Grand Mercure Phuket Patong
Grand Mercure Phuket Patong
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1,314 Reviews from our TripAdvisor Community

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Showing 1,002: English reviews
Stoke-On-Trent
Reviewed yesterday NEW

I am the sort of person who will not make a single hotel booking before reading at least 50 tripadvisor reviews, so when i have a good experience i always like to make the effort to review for others. Quite honestly, this is one of the best hotels i've ever stayed in. Entering the lobby of the Grand Mercure instantly...

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Helpful?
Thank Amy F
Brighton, England, United Kingdom
Reviewed 4 days ago NEW

We have just had ten nights and all in all its a great hotel in a brilliant location. It is perfectly situated for all the noise and lights of Patong, but maintains a peaceful atmosphere. All the staff where immaculately presented and where extremely friendly and polite, even when dealing with the abhorent Chinese.How they put up with their rudeness...

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1Thank Nicky S
Reviewed 5 days ago NEWvia mobile

I am still currently staying at the Grand Mercure resort until Sunday but I'm so impressed with them that I thought I would review now. The Grand Mercure is situated right in the middle of the Patong beach district, to get to the beach it's a 10 min casual walk but between the hotel and the beach there is so...

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Thank KaseyKochin
Reviewed 6 days ago NEWvia mobile

In Phuket you have the choice for premium hotels and services especially in Patong area. But if you are looking for a 100% satisfaction (location, premium services, high quality room, calm, nice equipment, charming, and perfect breakfast) ... must come here ... ;) From the welcome to the check out everything is premium. Also the location is exceptional and you...

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2Thank tonin92
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review

Dear tonin92, Many thanks for this wonderful review! It is always a pleasure to receive compliments from such a contributor to the platform and i can ensure you we are all honored and very pleased about this very kind review of yours! Please do not hesitate to contact us directly next time around, for a returning guest's special offer and...

Kuala Lumpur, Malaysia
Reviewed 6 days ago NEW

Came here on a holiday trip with friends and when we got to the hotel, everything was smooth besides just one hiccup we had with one of the rooms, but the receptionist quickly helped us with sorting out another room for a reasonable price as well. So we were very satisfied with the quick reactions of the staff. The rooms...

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Thank peoplered
Kochi (Cochin), India
Reviewed 6 days ago NEW

This hotel is a very good hotel for stay in Phuket with a fantastic pool and other activities. This hotel is not having any view to sea. Patong beach is very near hardly 10mins walk from hotel. There are lot of restaurants around hotel even an Hard Rock Café. Breakfast served is very good. From airport it may take 45mins...

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Helpful?
Thank jktomjk
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this review

Dear jktomjk, Allow me to thank you for your recent visit at our property and for sharing your review here on Trip Advisor. Every feedback received is treasured by our team and we are delighted to learn of your appreciation towards the hotel and the convenient location. Should you plan to visit us again and require any additional arrangements, our...

Sydney, Australia
Reviewed 1 week ago NEWvia mobile

Great location, very clean place, the room cleaners are exceptional at there job and the waiters are very nice, just one thing that was abit annoying was the front desk staff lack of English/communication skills I found the waiters and cleaners spoke better English, we wanted to extend our stay but trying to explain that to the front desk staff...

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Helpful?
Thank RobertMarkovski
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this review

Dear RobertMarkovski, Thank you for taking the time to share your recent experience at our hotel on Trip Advisor. We are pleased to learn you enjoy the hotel so much but we are sad to learn about the bad experience and the frustration we have caused you and we would like to extend our sincere apologies to you. We remain...

Nanjing, China
Reviewed 1 week ago

Good location, Walking distance from Patong Center, quiet hotel with a big swimming pool. Thanks for Beautiful Staff Ms. Isaya, she was kind to offer me late check out 14:00 pm so that I can have a room to rest before going to Airport. Food is good, I would like recommend Pineapple Fried rice.

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Helpful?
Thank SHIXINLEON
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this review

Dear SHIXINLEON, Thank you for taking the time to share your great experience with us! We are delighted to hear you have appreciated the location, the swimming pool, the food and foremost the service provided by Isaya! Once again thank you for your kind comment and we are looking forward to having you back with us very soon. Best regards,...

orange
Reviewed 1 week ago via mobile

I thought the hotel was ok and clean. My husband loved their buffet breakfast. Not sure about the location though. We visited when the King died so entertainment was limited. I would rate the place good

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Thank paul1623
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this review

Dear paul1623, Allow me to thank you for your last visit at our property and for sharing your review here on Trip Advisor. We are pleased to hear you could enjoy the resort despite the unfortunate timing and very sad passing of His Majesty The King and wish to thank you for your understanding. Should you wish to visit us...

Australian Capital Territory, Australia
Reviewed 1 week ago

Me and my husband stayed here for 5 nights in November 2016. We absolutely loved the facilities with an amazing pool and bar. The breakfast buffet was delicious. We found the front desk staff professional and friendly, with particular mention to a front office staff member Sita who was kind and very helpful when we had a few small issues...

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1Thank Lokiny
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this review

Dear Lokiny, Allow me to thank you for your review, memorable experiences like yours are what make our job worthwhile! We are delighted to hear you appreciated the convenient facilities, the quality of the breakfast buffet and foremost the helpful and courteous service you received from our team! Stay assured that we will thank Sita and Wat our Food &...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage. ... more   less 

Additional Information about Grand Mercure Phuket Patong

Address: 1 Soi Ratuthit Songroipi 2, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Price Range: $99 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Phuket Patong 5*
Number of rooms: 314
Reservation Options:
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Also Known As:
Grand Mercure Phuket Patong
Hotel Style:
#3 Spa Hotel in Patong
#4 Luxury Hotel in Patong
#4 On the Beach Hotel in Patong
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Questions & Answers

Here's what travelers have asked, with answers from Grand Mercure Phuket Patong staff and other travelers.
111 questions
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Questions? Get answers from Grand Mercure Phuket Patong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room with pool access, totally worth the extra money.”
 of 5 bubbles 142amyf, yesterday | Read review
“I would not choose a pool side room as you have no idea what your neighbours are like or if they have screaming kids!”
 of 5 bubbles 422NickyS, 4 days ago | Read review
“Delux pool view”
 of 5 bubbles amirzati, 3 weeks ago | Read review
“pool access”
 of 5 bubbles Tassie32, 4 weeks ago | Read review
“Wonderful location centrally based”
 of 5 bubbles chamdasiddicka, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question