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Grand Mercure Phuket Patong

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#8 of 307 Hotels in Patong
Certificate of Excellence
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Grand Mercure Phuket Patong
Grand Mercure Phuket Patong
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1,147 Reviews from our TripAdvisor Community

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Showing 878: English reviews
Level Contributor
15 reviews
7 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Looking for a place to stay in Patong? Look no further!! From the moment we set foot in the grand Mercure we felt at home the service from the staff is exceptional they went above & beyond to make our holiday a memorable one we wouldn't stay anywhere else now we have found this place the quality of the meals... More 

Helpful?
Thank Jacqueline P
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed superior room but room condition was bad and staff's attitude was worse. I can open other room with my room key. I can't feel safe. TV remote control was missed so that I have to watch long hotel promotion film until staff bring it back. But it was very long stupid discussion with him. He thought that I lost... More 

Helpful?
Thank mike kim k
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review

Dear Mr. Kim K, Thank you for your review and comments shared. I am sorry that you felt that way about your stay but if I may, i would like to share a few additional points in response to what seems to be one of the worst guest experience and feedback we had had since opening two and half years... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Staff was exceptionally helpful and friendly. The rooms are modern and clean. Free shuttles to the beaches, like Karon/Kata would be great as taxis can be expensive for a return trip. Overall, the vicinity and facilities of the hotel was sufficient for us and it was a pleasant stay indeed.

Helpful?
1 Thank Weng Fei Y
Vicenza, Italy
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

What a lovely hotel located about a 2 min walk from the beach. Staff was very attentive, room was impeccable, and hotel grounds were just superb. If traveling back to Thailand I would most definitely stay here again. There is lots to do in Patong and the location of the Joel allows for easy access by walking. Great little fitness... More 

Helpful?
Thank J_colon25
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

I was here for 7 nights on holidays. The room we had was small to cramped. We would definitely go back but would upgrade to pool access room with out a doubt worth the extra money. We didn't eat at the hotel as we went out for all meals exploring

Helpful?
Thank Will D
1 review
4 of 5 stars Reviewed 6 days ago NEW

3rd Level, I found the room very peaceful and no noise. Very comfortable bed and excellent air conditioner which was needed. Mould found in the shower/bath, however, I overlooked this due to the tropical climate. Housekeeping staff were excellent as I had a few accidents and needed their attention. The swimming pools were very relaxing. Lovely tranquil environment sitting on... More 

Helpful?
Thank Dale C
Muscat, Oman
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Grand Mercure for 3 nights. Excellent property, the view from our room was super. The location is a big plus point for the hotel, you get out from the lobby and you land right in the middle of the market. 5 minutes walking and you reach the Patong beach. Food in the restaurant is a bit expensive... More 

Helpful?
Thank Swapna K
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Cons: - upon arrival we were checked in to our room which had not been cleaned. Hairs all over floor and couch. Dust and dirt in cupboards and draws. Toilet smelt strongly of urine. Requested another room. Shown to second room and had strong smell of wet carpet. Third room shown ok. - took 2 requests to get basic cutlery... More 

Helpful?
Thank Matt B
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review

Dear Matt B, First of all, kindly accept our most sincere apologies for the annoying concerns you rightfully pointed out. It is embarrassing but kindly rest assured that corrective actions have been taken already. Luckily our team responded quickly and could assist you in switching room as requested... Giving us a chance to react to a situation or help you... More 

Sydney, New South Wales, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This year we did a trip for my cousin & i as a joint birthday, we had the time of our lives we enjoyed our pool access room everyday. we traveled with a group of 6 of us, every morning we would meet in my room whilst the men enjoyed swimming in the pool right from our room the ladies... More 

Helpful?
1 Thank Jes E
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this review

Dear Jes E, I would like to express my sincere gratitude to you for reviewing us! Our team is delighted to read about your amazing experience at our resort. We are pleased to know that you were all satisfied by both our facilities and our service and that you had the time of your lives with us :) We are... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

This is just outstanding, if you can afford a room around the pool do so, but if you cannot no problem as there are plenty of shaded or unshadeed pool beds. Best breakfast in Patong the staff are outstanding as they are in Thailand, but here they just seem to enjoy their work, they went out of their way to... More 

Helpful?
Thank Q6062GOrobertf
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this review

Dear Q6062GOrobertf, Thank you very much for sharing your thoughts after staying with us at the Grand Mercure Phuket Patong! We are pleased to hear that our caring and professional team managed to exceed your expectations in every way. In addition, it is great to learn that our Deluxe Pool Access Room made your stay even more memorable and comfortable.... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage. ... more   less 

Additional Information about Grand Mercure Phuket Patong

Address: 1 Soi Ratuthit Songroipi 2, Patong, Kathu, Phuket 50120, Thailand
Location: Thailand > Phuket > Kathu > Patong
Price Range: $88 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Mercure Phuket Patong 5*
Number of rooms: 314
Reservation Options:
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Also Known As:
Grand Mercure Phuket Patong
Hotel Style:
#6 On the Beach Hotel in Patong
#6 Spa Hotel in Patong
#7 Luxury Hotel in Patong
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