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Grand Mercure Phuket Patong

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1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket 83150 Thailand
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Mercure Phuket Patong
Updated 08/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 450 hotels in Patong
Location
Cleanliness
Service
Value
Travelers' Choice
Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Canoeing
Kids stay free
Secured parking
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Private pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Hiking
Mini golf
Snorkeling
Billiards
Evening entertainment
Fishing
Table tennis
Walking tours
Water park offsite
Waterslide
Nightclub / DJ
Babysitting
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Massage
Massage chair
Neck massage
Salon
24-hour security
Baggage storage
Chapel / shrine
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English, French, Chinese, Thai
2686Reviews247Q+A100Room tips
Traveler rating
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Popular mentions
johankusch wrote a review Jan 15
Berlin, Germany29 contributions58 helpful votes
This hotel advertises itself as five star but, in international terms, it is not more than a four-star property. As an Accor Gold member, I received an upgrade to a Deluxe Room for part of my stay but this was rather standardish. The breakfast was acceptable. What was really excellent about the hotel was the friendliness and professionalism of the staff. However, the long period of Covid lockdown and reduced revenue is reflected in a slight shabbiness of the public areas. Anyone choosing to visit Patong at present should be aware that a high proportion of retail shops are currently closed, including the flagship Jungceylon Shopping Center. Most bars, restaurants and Thai massage businesses are also closed, with many being boarded up due to lack of customers or bankruptcy. However, if you are seeking to enter Thailand under the Sandbox Scheme, as I was, Patong and the Grand Mercure are probably as good a choice as any.
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Date of stay: January 2022
Value
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Claire W wrote a review Aug 2021
16 contributions19 helpful votes
Hotel's Favorite
We stayed at The Grand Mercure for 6 nights in July 2021 during Phuket Sandbox. The hotel were amazing at organising the PCR tests, even coming back with me when my son had an inconclusive result and speaking Thai and helping me sort it out. We had a 1 bedroom pool villa which was more than enough space for a family of 4, we had an extra bed and there was a little sofa so we all slept very comfortably for 6 nights. There is a fridge, a mini bar that is restocked daily (chargeable but not expensive!), plenty of water and towels. I loved the huge bath and the rain shower! The pool area is fairly small but my boys had a great time jumping in and out and using up energy and the outside chair is so comfortable. The best bit was that it felt really private like our own little hideaway, so quiet and calm. The hotel pool is great, steps for little ones and not too deep. The kids club is next to the pool so the kids can go back and forth. The breakfast everyday was amazing, one of the best we have had in Thailand...the pancakes, eggs Benedict, plentiful coffee and pork bacon and sausages were a winner! Also we are at bubbles restaurant one night and the 'Jewels of Phuket' set meal was incredible - still dreaming of that yellow crab curry! Me and my husband both had a Thai massage too which was very relaxing, just by the pool and the kids club so you can leave them supervised and sneak away. The staff couldn't do enough for us organising taxis, PCRs, dinners and recommendations for beaches etc. Thank you so much Grand Mercure we were so happy to be in Patong during this time and wish you all the success for the next few months and reopening of Thailand.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Get the pool villa or pool access rooms if you can - so good!
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5 Helpful votes
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded Oct 5, 2021
Dear H9654KYclairew Thank you so much for writing such a heartfelt review on your recent stay with us. It gives us immense pleasure knowing that your stay among us has been a splendid one with the comfort of our private pool villa, the excellent food (especially authentic yellow crab curry) at our Bubbles Restaurant and we are delighted to hear you had relaxed and enjoyable experiences at Kid's corner and our awarded luxury Ryn spa. Additionally, your comments on the service of our team are very encouraging and are a great source of motivation for all of us to strive for creating exceptional experiences for our guests. Rest assured that we will share your review with all our team members. We look forward to welcoming you back for many more exceptional experience! with Grand Regards, Guest relations team
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MikeOni wrote a review Jan 15
New York City, New York21 contributions37 helpful votes
As far as location, just remember it’s Patong where are no direct beach access hotels, it’s either over the road or short walking distance which is the case here, also Patong’s vibe is different than other quiet resort places. So having said this if you choose to come and stay in this area then Grand Mercure is an excellent choice given central location, close proximity to the beach, stores, restaurants, bars, plenty of massage places (choose carefully…), and entertainment venues. Rooms are not oversized but clean, well-appointed with all necessary amenities, quiet air conditioning, great beds, and linen providing a comfortable and restful night. Pool access is my favorite with the convenience of an enjoyable swim at any time. The breakfast buffet is a treat, with lots of Western and Asian options as well as the same Indian-style vegetarian items, all delightful and tasty. Great coffee choices offering Latte, Mocha, Cappuccino, Espresso, and Americano but the highlights are freshly squeezed fruits and vegetable juices, pure joy. Staff is among the friendliest; everyone greets you, reception is very welcoming and helpful and the food and beverage staff is attentive, kind, and …very, very patient. I am still extremely impressed how comely and professionally they handled the same of the rude, often abusive western tourists who act like royals in their own kingdom. All in all, we had a lovely 7 nights stay at this property, we were pleased from the very beginning to the end so we left with happy and satisfying feelings, thank you so much!
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Date of stay: January 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
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nottingham_9 wrote a review Jan 7
nottingham66 contributions6 helpful votes
We are a family of 6 using 3 rooms <the rooms were very nice .We stayed over Christmas and new year and had absolute fantastic time . From the minute we got to the hotel.the receptionist was very helpful with all the things we had to do ie downloading apps and booking day 6 COVID tests. The breakfast buffet was good ,a great range of food ,something for everyone.we found the happy hours in the pool bar and then in the bar very good .The location of the hotel is brilliant,restaurants and bars only 2 minutes always ,All in all we had a amazing holiday ,we will definitely be back .
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Date of stay: December 2021
Rooms
Service
Sleep Quality
3 Helpful votes
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear nottingham_9 Thousand thanks for this amazing review! It was our pleasure to take care of your entire family during Festive season and we are delighted to hear you had wonderful experiences during your stay. Please do let us know if you plan a new trip to our property again, we will be happy to assist you with any special arrangement you may need. Best regards, Guest relations team
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Jay Peamsuk wrote a review Jan 5
1 contribution1 helpful vote
Good services! breakfast, and Friday night buffet were brilliant. We stayed one night in Deluxe pool access room, the room was neat and clean. Thank you Kookkak, and all staffs for warm hospitality. We’ll definitely come back!
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Date of stay: December 2021Trip type: Traveled with family
1 Helpful vote
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear Jay_Peamsuk Thank you very much for sharing your positive feedback with us! We are delighted to note your satisfaction with our breakfast, room cleanliness and will thank Khun Kookkak and rest of the team on your behalf. We are looking forward to your next trip. Best regards, Guest relations team
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PRICE RANGE
$66 - $157 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
314
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Frequently Asked Questions about Grand Mercure Phuket Patong
Which popular attractions are close to Grand Mercure Phuket Patong?
Nearby attractions include RK Fashions and Tailors (0.2 miles), Best Tailor Phuket Patong Suit Shop (0.2 miles), and Magnifique Tailor (0.2 miles).
What are some of the property amenities at Grand Mercure Phuket Patong?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Mercure Phuket Patong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Phuket Patong?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Mercure Phuket Patong?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Grand Mercure Phuket Patong?
Conveniently located restaurants include Hern Coffee And Bistro, Cafe de Paris, and Chou Chou Deli Shop.
Are there opportunities to exercise at Grand Mercure Phuket Patong?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Mercure Phuket Patong have an airport shuttle?
Yes, Grand Mercure Phuket Patong offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Mercure Phuket Patong have airport transportation?
Yes, Grand Mercure Phuket Patong offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Phuket Patong?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Phuket Patong offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.