Grand Mercure Phuket Patong
1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket 83150 Thailand
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About
#47 of 2,939 hotels in Phuket
Location
4.6
Cleanliness
4.6
Service
4.6
Value
4.5
Travelers' Choice
Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Canoeing
Kids stay free
Secured parking
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Private pool
Plunge pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Hiking
Snorkeling
Billiards
Evening entertainment
Fishing
Table tennis
Walking tours
Water park offsite
Waterslide
Babysitting
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Massage
Massage chair
Neck massage
Salon
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Chinese, Thai
Location
1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket 83150 Thailand
Name/address in local language
Grand Mercure Phuket Patong
Getting there
Great for walkers
Grade: 100 out of 100
100
197 Restaurants
within 0.3 miles
3222Reviews267Q+A100Room tips
Reviews
Traveler rating
- 2,303
- 646
- 195
- 50
- 29
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Popular mentions
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Most Recent
Good friendly service , always willing to help and go out of their way to help you. Guy at the front named Aib was the best, you need anything he helped straight away. Highly recommend the stay here if you are staying around the Patong Beach area .
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Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
Visited this hotel in Feb/March 2023 with my husband, son (19) and daughter (13). We stayed in family connecting rooms and were here for 16 nights. Firstly the hotel is beautiful, looks very grand and defo worth its 5*. Our rooms were clean, spacious and had everything we could need. Our room overlooked the pool and was on the first floor. The beds/pillows were very comfortable and the air conditioning was perfect. The housekeeping staff were brilliant and always had our room spotless with fresh bedding and towels. We had more than enough space to put our clothes away. The hotel was in an ideal spot, close to the beach and restaurants, with Bangla Rd about 10-15 min walk away. Pool was fantastic with plenty of sun loungers, never had an issue getting one. It was quite shaded though so if you are a sun worshipper you might need to move your bed about, coming from Scotland we like it as we dont see very much of it. We had breakfast included, staff always found us a table so no queuing like some European hotels. The food was very nice and we always had a lovely breakfast, even my picky eater son. The kitchen closed at 10am but they didn't rush you out, just stopped making food at the live stations. On check out day we used the spa for showers and kept our going home clothes in the lockers in changing rooms. Always rate hotels on whether I would return or recommend them. On this occasion we would defo do both. We loved our time at the Grand Mercure, this is due to the wonderful staff (everyone), the food, cleanliness and location. Thank you for a wonderful family holiday. …
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Difficult to find a sun lounger in sun for full day
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded Jul 18, 2023
Dear Shaheen, Thank you very much for this great and detailed review. We are very pleased to see you could spare a few minutes to share your family experience and eventually convince future guests to give our Property a chance to impress. Thank you for your good words about the team, food quality, cleanliness, comfortable room and convenient location. Looking forward to welcoming back again, Sincerely, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an amazing vacation with my boyfriend. Great customer service and friendly staff. Hotel had free classes you can take if you want to learn Thai or Thai massage. Excellent service from Apple, Nong, and Nut. Will definitely come back.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Excellent service from hotel staff, very friendly, great atmosphere . Beautiful place to relax and unwind. Very clean and tidy surroundings. Late night shopping just across from the hotel. Safe to walk at night.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear Tongaat13 Thank you for taking the time to leave us such a wonderful review. We are so glad to hear that you enjoyed your stay at our hotel. We are always striving to provide our guests with the best possible service, and we are happy to hear that you were impressed with our dedicated team, the atmosphere, cleanliness and convenient location. We hope that you will visit us again soon. Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome pool with pool bar, incredible breakfast buffet, free pool table and close to all shops/markets. Staff are all super friendly and very accommodating. Special shout out to Art, Bas, Tak, Nueng, Mae, Kae and Aib for being such incredible staff and helping us feel so welcomed! We will see you all next year! 👌🏽
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 2 weeks ago
Dear lawrencelI9766RV Thank you so much for your positive review and for taking the time to share your experience with us. It’s wonderful to hear that you enjoyed our pool, breakfast buffet, free pool table and that you found all of our staff accommodating and friendly. We are delighted to hear that Art, Bas, Tak, Nueng, Mae, Kae and Aib made your stay particularly exceptional. We hope we can welcome you back again next year! with Grand regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a relaxing break after a long time. It's a good hotel to visit with a child. It has a quiet atmosphere that is very different from downtown Patong. It's very comfortable to do activities at the kids' club. The employee Apple is very kind. It's a nice five-star hotel.
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: pool is cool, quite, not that small than I expeced through the pictures.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 2 weeks ago
Dear Explore13642460089 Thank you for taking the time to share your feedback about your stay at Grand Mercure Phuket Patong. We are delighted to hear that you had a wonderful and relaxing break with your child and that Apple was kind and helpful. It brings us great joy to know that we were able to provide a comfortable atmosphere for your family. We look forward to welcoming you back soon. We thank you for sharing your experience with us and hope it will inspire future generations of travelers visiting us in the future. Sincerely, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel room not very clean and updated. The shower head was falling off. Towels and bedsheets does not seem clean we ask for fresh ones. Hotel staff not very helpful. Hotel restaurant food n beverage was quite good. Good quiet corner of busy Patong. But once you walk out you see few sleazy massage parlours.
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Date of stay: November 2023Trip type: Traveled with friends
Room Tip: Not near beach if you are beach goers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 3 weeks ago
Dear poha2017 Thank you for taking the time to share your experience with us. We are glad that you enjoyed our food and beverage selection and have found a quiet corner in Patong's hustle and bustle. We regret that you did not find the room up to your standards, and we apologize that we were not able to meet your expectations in this regard. Our goal is to ensure that all our guests have a comfortable stay, and it is regrettable when this is not achieved. We strive hard to provide the best services possible for everyone who visits our hotel. We appreciate your feedback as it helps us understand where we can improve, and we hope that you will consider staying with us again in the future. Sincerely, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The food at Mercure's Friday Night Seafood buffet was excellent with a diverse range of dishes provided to cater for all tastes (and not just seafood). The musicians provided beautiful and soothing background music to add to the ambience. Finally the waiting staff provided exceptional service and I'd particularly like to highlight Ryan Ying who went above and beyond to make our dining experience most enjoyable.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 3 weeks ago
Dear E1544THdavidm Thousand thanks for this amazing review! We are really pleased to hear you love our Grand Seafood buffet, not only food taste, variety of menus but also the atmosphere! Last but not least, the service of our dedicated team is also top notch. We will surely share your comments with the team and especially with Ryan and Ying who will surely appreciate your recognition. We hope to have the chance welcoming you back here again soon! Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful stay for a short trip - clean, good location, and great service from everybody. Breakfast buffet had good variety too. Shout out to Fon at club lounge - very friendly and attentive to all our needs :)
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 4 weeks ago
Dear adelineeeeeeeee Many thanks for your 5* review and comments. It is always a pleasure to receive such positive feedback! There is nothing more encouraging than knowing you had a wonderful time, enjoyed cleanliness, convenient location and our warm service, thanks to the friendliness & attentiveness of our dedicated team and especially Fon! We are looking forward to welcome you back again for another memorable holiday. Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in a Pool access room which was lovely. We particularly enjoyed a visit to the lounge for a drink and canapés and a chat with Fon. She was very attentive, friendly and always happy to help. The hotel and staff are very good and we would return again on our next trip.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 4 weeks ago
Dear Q7244YGjuliet Thank you very much for this generous review. We are very pleased to hear you enjoyed our popular deluxe pool access, Grand Club lounge and attentiveness & friendliness of our staff. We will also take this opportunity to thank our team, especially Fon for their effort and dedication. Review like yours are a fantastic motivator to the team and thank you once again for it. with Grand regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Patong area.
PRICE RANGE
$110 - $155 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
314
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Claim Your ListingGRAND MERCURE PHUKET PATONG $97 ($̶2̶4̶4̶) - Updated 2023 Prices & Hotel Reviews - Thailand
Frequently Asked Questions about Grand Mercure Phuket Patong
What are some of the property amenities at Grand Mercure Phuket Patong?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Mercure Phuket Patong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Phuket Patong?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Mercure Phuket Patong?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at Grand Mercure Phuket Patong?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Grand Mercure Phuket Patong?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Phuket Patong offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mercure Phuket Patong?
The staff speaks multiple languages, including English, French, Chinese, and Thai.
Is Grand Mercure Phuket Patong accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.