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Phuket Graceland Resort & Spa

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Phuket Graceland Resort & Spa
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2,358 Reviews from our TripAdvisor Community

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Showing 2,043: English reviews
Broughton Astley, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed at this hotel for two nights Staff friendly and helpful Very large hotel - breakfast was crazy too many people. Room was fine Preferred the Belgian Bar which was linked to the hotel staff were very good ate here a couple of times and food was good. Hotel was in a good location for other facilities in the area...

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Helpful?
Thank ianbrad59
GracelandGrace, concierge manager at Phuket Graceland Resort & Spa, responded to this review

Dear Ianbrad59 Thank you so much for taking the time to write and submit this review, and thank you for awarding our resort four stars based on your own experience of staying here.Thank you so much for complimenting our staff for being friendly and helpful, this is something I will always be deeply touched by because I have worked and...

Reviewed 5 days ago NEWvia mobile

We visited from the 1st to 11th January 2017 with two children aged 10 and 8 years old. The room we stayed in was a Delux family room with direct pool access. The positives are: The hotel grounds and various pools are gorgeous and well maintained and we spent many days relaxing and playing around the pools. The staff at...

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Helpful?
1Thank Darryl F
Gold Coast, Queensland
Reviewed 6 days ago NEW

Location - is great - the beach you can walk to is really nice and has Jet Skis you can hire and umbrella/chairs as well. Food stalls along the beach strip too. Rooms: Spacious for a hotel room with 5 in them - 2 KING size beds (very comfortable) and a rollaway bed. We stayed in the Sunset wing. Bathrooms...

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Helpful?
1Thank NYCloveaffair
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

Dear NYCloveaffair Thank you so much for writing and submitting this review and thank you so much for choosing to stay with us during your holiday in Thailand. I am glad to learn that you were so pleased with so many aspects of your stay here. I read all of your other reviews on Tripadvisor, and I not only found...

Reviewed 1 week ago via mobile

We stayed for 5 nights only to find Hotel is dated bathrooms are very poor Wifi is shocking reception staff were hit and miss but ..the pools are nice 😏......... breakfast buffet 5/10. .....to much other choice to go back

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Helpful?
4Thank Stuart M
Reviewed 1 week ago

We stayed as a family group of 4 adults and 2 kids in early January. I left with mixed feelings about Graceland, because the outdoor gardens and pools at Graceland are stunning and well maintained, but the rooms are drab and poky and a little grimy and the service was mediocre. After wandering around the beautiful gardens it was always...

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Helpful?
2Thank Janine D
London, United Kingdom
Reviewed 1 week ago

Was awoken very early every single morning during my entire stay by two families who opened both of their doors every day and conversed/moved between the two rooms shouting, laughing and generally making a horrendous noise. Despite complaining about it at reception they refused to ask the other guests to keep their doors closed advising me to call security next...

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Helpful?
Thank HolidayPrincessJJ
Reviewed 1 week ago

We stayed at Graceland over the New Years Eve holiday. The pictures on the website are gorgeous but sadly this property is severely dated. It needs a good several million dollars renovations and the housekeeping staff needs a thorough re-train. We arrived on December 28th after a 24 hour journey from Los Angeles. We were greeted by a friendly staff...

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Helpful?
Thank Ian J
Melbourne
Reviewed 1 week ago

My partner and I have now stayed at this resort for the last three years. Having stayed in the older part of the resort the first stay, further stays have been in the sunset apartments. Sadly, infrastructure maintenance is not being kept up with. The business centre carpet and furniture is soiled and needs replacing - something we identified over...

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Helpful?
1Thank Sportieone
Buderim
Reviewed 1 week ago via mobile

This hotel was everything we expected. It was a big resort directly across from Patong beach and walking distance to all the main shops and bars. We had a great room the bed was so so so comfortable and the shower was fantastic. The cleaning staff were very friendly. We stayed over the Christmas break so was more expensive but...

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Helpful?
Thank Kim A
Reviewed 1 week ago via mobile

Where do I begin? The hotel is thoroughly dated and can do with a lot of face-lift. The slowest service I have ever encountered in any hotel. In one of the days it took an hour for us to get an iron during which period many phone calls were made and 2 fruitless trips to the reception. At some point...

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Helpful?
4Thank mamhayise
GracelandGrace, Concierge Manager at Phuket Graceland Resort & Spa, responded to this review

I am so sorry to read that you encountered so many problems during your stay with us. I shall pass on all of your comments to the rest of the management team for their attention. We are all so disappointed to learn that we won't be seeing you again, ever. Sincerely Stuart Roberts Concierge Manager.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Phuket Graceland Resort & Spa

Address: 190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Price Range: $81 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Phuket Graceland Resort & Spa 4.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Phuket Graceland Resort And Spa
Phuket Graceland Hotel Patong
Phuket Graceland Resort & Spa Patong
Hotel Style:
#9 Business Hotel in Patong
#13 Top resorts Hotel in Patong
#22 Spa Hotel in Patong
#25 Luxury Hotel in Patong
#39 Family Hotel in Patong
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Questions & Answers

Here's what travelers have asked, with answers from Phuket Graceland Resort & Spa staff and other travelers.
88 questions
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Questions? Get answers from Phuket Graceland Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay in the sunset wing”
 of 5 bubbles NYCloveaffair, 6 days ago | Read review
“Rooms near the road or the restaurants are noisy”
 of 5 bubbles 102janined, 1 week ago | Read review
“Request Sunset Wing with swim up room or pool view closer to beach end.”
 of 5 bubbles 783ianj, 1 week ago | Read review
“recommend staying in the sunset apartments and having breakfast in the sunset restaurant to avoid the crowds in the main dining room.”
 of 5 bubbles Sportieone, 1 week ago | Read review
“I personally wouldn't go for the pool access room. People literally swim past your front porch. I can't see the benefits in that!”
 of 5 bubbles garyandbella, 1 week ago | Read review
5 of 5
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