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Avista Hideaway Phuket Patong - MGallery Hotel Collection

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39/9 Muen Ngern Road Tri-trang Beach, Patong, Kathu, Phuket 83150 Thailand
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Traveler (4682)
Room & Suite (863)
Dining (207)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#12 of 445 hotels in Patong
Location
Cleanliness
Service
Value
Travelers' Choice
High on a lush Patong hilltop in southwestern Phuket, overlooking two magnificent bays, sits Avista Hideaway - MGallery Hotel Collection. This 5-star boutique hotel, reminiscent of a traditional Thai village, flows like water over different levels of the hillside. Three shimmering swimming pools beckon you to test their silky waters. Two restaurants and a rooftop bar serve mouthwatering dishes from around the world. A luxury spa and fitness center take care of you, body and soul. Embrace the very best of Phuket, thanks to the hotel’s exceptional location.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Mini golf
Indoor play area for children
Secured parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Billiards
Darts
Table tennis
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Charming
Languages Spoken
English, Chinese, Filipino, Hindi and 1 more
3348Reviews255Q+A100Room tips
Traveler rating
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Popular mentions
Frank Waters wrote a review Jul 2021
Croydon, United Kingdom6 contributions1 helpful vote
Gorgeous views and home to one of Phuket's best restaurants. Location: Top of the hill from Patong Beach, shuttle will take you there and back as its a long walk. If its take then a Tuc Tuc up the hill is fine. Room: We stayed in a pool villa and was amazing, only down side is there are no views as it in a "garden setting" with a wall at the back Facilities: We didn't use much of the facilities but seemed to have everything you could need Positive: Big rooms, we saw the standard rooms and even they where great. Negative: not really a negative point but no beach and lots of walking up hills... but that's what makes the view
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Date of stay: August 2020
Value
Rooms
Service
Room Tip: Not near a lift as walls are thin and can hear the corridor
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Response from Management Team Avista Grande Karon, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Aug 12, 2021
Dear FWatersConcierge We very much appreciate your comments regarding your stay at the Avista Hideaway Phuket Patong - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team
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Stevew1000 wrote a review Nov 2020
Sheffield, United Kingdom14 contributions22 helpful votes
We booked this hotel pre covid and paid in full for our holiday. Covid came along and the hotel closed , we asked for a refund but they refused saying it was non refundable !! They didn’t care that it was them that had closed the hotel and tourists were not allowed into the country ! We asked numerous times for a full refund even explaining that we were both keyworkers and my wife worked for the NHS ,in the middle of this pandemic we didn’t need anymore stress . The ACCOR group is large multi national business and this is a tiny amount of money to them but a huge amount to us . The customer service has been non existent and they have point blank refused to give us our money back . Book with caution and be aware of the shockingly bad customer service !!
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Date of stay: November 2020Trip type: Traveled as a couple
5 Helpful votes
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Response from Management Team Avista Grande Karon, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Aug 12, 2021
Dear Stevew1000 Thank you for taking the time to tell us about your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I passed your message to team for follow up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team
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Sarah Birks wrote a review Nov 2020
1 contribution3 helpful votes
I haven’t actually stayed at the hotel and I’m sure its beautiful however I have got a booking there. Trying to get hold of someone to re arrange dates or get a refund is near impossible. There is no help at all and due to covid we can’t travel! There customer service skills are zero and you can’t even ring as the phone is engaged all the time! Disgusting! From all the hotels we had booked this has been by far the worse!
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Date of stay: November 2020
3 Helpful votes
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Response from Management Team Avista Grande Karon, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Aug 12, 2021
Dear Sarahbirks Thank you for taking the time to tell us about your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I passed your message to the team for follow up. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team
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Will J wrote a review Nov 2020
Greater London, United Kingdom84 contributions54 helpful votes
+1
Very overdue review from 1 year ago Nov 2019, but bring backs memories. Hotel situated just outside Patong Beach, only a short ride away by free shuttle bus. Staff extremely helpful from the word go, very accommodating and personable. Rooms very large and of good cleanliness. Sizzle restaurant great food, with stunning location to watch the sunset.
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Date of stay: December 2019Trip type: Traveled solo
2 Helpful votes
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Response from Management Team Avista Grande Karon, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Aug 12, 2021
Dear illj830 Greetings from Avista Grande Phuket Karon MGallery. On behalf our entire team, thank you for your recent stay with us and for sharing the very positive experience. We were absolutely delighted to have read that you have a pleasant stay with us and left such a positive impression. We look forward to welcoming you once again in the near future to Avista Grande Phuket Karon. Kind Regards, Management Team
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zafirah zainal wrote a review Oct 2020
1 contribution3 helpful votes
Had a trip booked to Phuket and was looking for somewhere to stay that wasn't too far from the busy bits but not right smack in the middle of it too. Avista Hideaway was perfect. Tucked in and surrounded by lush trees. We had the room facing the jungle with the massive hot tub in the balcony. What a room! This place is beautiful and our stay was just amazing. From the start to the end of the stay, we were well taken care of by the hotel staff and the manager too! It was a lovely touch and honestly one that makes a difference. I would recommend this hotel to anyone that is looking for a sanctuary in Phuket and would definitely come back.
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Date of stay: November 2019
Rooms
Service
Sleep Quality
3 Helpful votes
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Response from Management Team Avista Grande Karon, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Aug 12, 2021
Dear Zaffyzainal Greetings from Avista Hideaway Phuket Patong - MGallery Hotel Collection. On behalf our entire team, thank you for sharing your excellent review. Your feedback will serve as an encouragement to all of our teams as we strive to continuously improve our services. We look forward to welcoming you once again in the near future to Avista Grande Phuket Karon. Kind Regards, Management Team
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PRICE RANGE
$82 - $249 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Avista Hideaway Resort & Spa
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
150
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Frequently Asked Questions about Avista Hideaway Phuket Patong - MGallery Hotel Collection
Which popular attractions are close to Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Nearby attractions include Freedom Beach (0.5 miles), Tri Trang Beach (0.5 miles), and Vida Terrace Bar (0.03 miles).
What are some of the property amenities at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Conveniently located restaurants include Rim Talay, The Kitchen Table, and The Blue Mango Bar and Grill.
Are there opportunities to exercise at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Avista Hideaway Phuket Patong - MGallery Hotel Collection have an airport shuttle?
Yes, Avista Hideaway Phuket Patong - MGallery Hotel Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Avista Hideaway Phuket Patong - MGallery Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
The staff speaks multiple languages, including English, Chinese, Hindi, Thai, and Filipino.