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Avista Hideaway Phuket Patong - MGallery Hotel Collection

Traveler (3766)
Room & Suite (644)
Video (3)
Certificate of Excellence

About

#3 of 369 hotels in Phuket
Location
Cleanliness
Service
Value
Certificate of Excellence
High on a lush Patong hilltop in southwestern Phuket, overlooking two magnificent bays, sits Avista Hideaway - MGallery Hotel Collection. This 5-star boutique hotel, reminiscent of a traditional Thai village, flows like water over different levels of the hillside. Three shimmering swimming pools beckon you to test their silky waters. Two restaurants and a rooftop bar serve mouthwatering dishes from around the world. A luxury spa and fitness center take care of you, body and soul. Embrace the very best of Phuket, thanks to the hotel’s exceptional location.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Restaurant
Pool
Bar/Lounge
Spa
Breakfast included
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Hidden Gem
Charming
Hotel links
Visit hotel website
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Location

Full view
2,879Reviews
223Q+A
100Room tips
Traveler rating
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  • 51
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Popular mentions
Worst experience by staff, so rude especially by GM SUSHANT SINGH. No hospitality, no politeness, very rude, zero cooperative and they dont know how to treat the coustomers. Plz dont stay at this property there very much better options than this
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+1
Hotel's Favorite
This is one of those where you feel like you had more time to just stay longer! I really give it to all the staff for their excellent service. You can’t find fault in their service as it is very genuine and I must say they are all very service-oriented and have good
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Response from GM_Avista_Hideaway, Front Office Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded May 3, 2019
Dear Byron Webb, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! Thank you so much for your review and am thrilled that you enjoyed your stay with us. It is our thrust to make every stay an enjoyable one. Will be glad to share your praises with the entire team which will motivate them to deliver further service excellence. Byron Webb, thank you once again for sharing your comments and we look forward to welcoming you back for a longer stay soon. Kind Regards, Sumant S Avista Hideaway MGallery Hotel Collection
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We arrived a week ago to the resort and the arrival was not too smooth and so first I will deal with the negative points. Despite several emails months in advance to the hotel in regards to my room upgrade to a pool access room for what ever reason this information was not
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Response from GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded 2 days ago
Dear Thomas A, Greeting from Avista Hideaway Phuket Patong MGallery Hotel Collection! On behalf our entire team, thank you for choosing us for your holiday and for sharing such a lovely experience. We very much appreciate your feedback which will most certainly assist us as a team to understand the areas which we need to improve upon. At Avista Hideaway, we are continuously striving to provide our guests with exceptional experiences. Thomas A, thank you so much for your review, me and my team are here to ensure you have a memorable holiday with us. It is our thrust to make every stay an enjoyable one. I will be glad to share your praises with the entire team most specially Vansh, Aoy, your housekeeping and buggy driver which will help them to drive the service excellence further. Thank you once again for sharing your comments and kindly feel free to reach me for any assistance I can be off. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection
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We stayed for 2 nights, was short stay but still worth it. We have huge room, huge pools and huge restaurant. Staying is amazing. The staffs are so helpful and friendly. Love smile from within. The hotel is located is located in hilly side of Patong so it’s more quiet and view
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Response from GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded 4 days ago
Dear Ming6789, Greeting from Avista Hideaway Phuket Patong MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. Ming6789 thank you so much for your review and am thrilled to know that you enjoyed your stay with us. It is our thrust to make every stay an enjoyable one. I will be glad to share your praises with the entire team which will help us drive the service excellence. Thank you once again for sharing your comments and we hope to welcome you back as our guest soon again in near future. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection
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Thank you so much Avesta for taking care of us during our stay. Whenever we ask a favor, you always there to respond quickly. The pools are so nice so our kids were so happy! Free bus go and back which is really convenient for us. Good people and good service. We will come again
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Response from GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded 5 days ago
Dear Xuemie89, Greeting from Avista Hideaway Phuket Patong MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. Xuemie89, thank you so much for your review and am thrilled to know that you enjoyed your stay with us. It is our thrust to make every stay an enjoyable one. I will be glad to share your praises with the entire team which will help us drive the service excellence. Thank you once again for sharing your comments and we hope to welcome you back as our guest soon again in near future. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection
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PRICE RANGE
$84 - $202 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Avista Hideaway Resort & Spa
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
150
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