Avista Hideaway Phuket Patong - MGallery Hotel Collection
39/9 Muen Ngern Road, Patong, Kathu, Phuket 81350 Thailand
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Avg. $128 /night, 8/10 - 8/11
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4.5
#7 of 410 hotels in PatongLocation
4.3
Cleanliness
4.7
Service
4.6
Value
4.5
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Nestled amidst the lush hills surrounding Patong Beach, Avista Hideaway Phuket Patong - MGallery offers a tranquil retreat overlooking mountain forests and the mesmerizing Andaman Sea. Immerse yourself in the serenity of our luxury resort phuket, featuring 150 beautifully appointed rooms and suites inspired by Thai elegance. As you wander through our landscaped gardens, discover three inviting pools, each adorned with a swim-up bar for tranquility and relaxation. Indulge in rejuvenating experiences at our spa, where outdoor cabanas provide a serene oasis. Take advantage of complimentary wellness activities and maintain your fitness routine at our 24-hour fitness center. Immerse yourself in Thailand's culinary culture with a variety of dining options, including a rooftop venue boasting two restaurants and a bar, offering breathtaking sunset sea views. Sizzle restaurant & bar offers steak and seafood choices with a separate bar featuring signature mixology, while Tambu serves progressive Indian charcoal cuisine from a Mughal-era-inspired tented palace. Embark on an adventure to Freedom Beach, ranked among the world's finest, just a 700m jungle hike away. For those seeking vibrant nightlife and entertainment, Patong Beach is merely a five-minute drive, conveniently accessible through our complimentary shuttle bus service. At Avista Hideaway, your journey unfolds amidst captivating natural beauty, creating cherished memories that will linger long after your stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Game room
Billiards
Babysitting
Secured parking
Wifi
Yoga classes
Fitness / spa locker rooms
Fitness classes
Hot tub
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Plunge pool
Shallow end in pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Darts
Entertainment staff
Table tennis
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Mountain View
Quiet
Languages Spoken
English, Chinese, Filipino, Hindi and 1 more
Location
39/9 Muen Ngern Road, Patong, Kathu, Phuket 81350 Thailand
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Phuket Intl Airport
16.1 mi•
See all flights
Rental Cars
31 Restaurants
within 0.75 miles
Reviews
4.5
4,019 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled on a tranquil hillside, Avista Hideaway Phuket Patong - MGallery Hotel Collection garners accolades for its serene ambiance and elegant design, enveloped by picturesque surroundings. Guests laud the comprehensive amenities, from multiple pools and indulgent spa services to the convenient shuttle offerings. While some have concerns about the location's distance from key attractions, the peaceful setting and panoramic views are often deemed worth it.
The hotel's service stands out, with staff earning praise for making visitors feel cherished. Although a few guests suggest the rooms could be refreshed, the consensus is one of spacious comfort, all at a value that many find exceptional.
Location
Secluded
Atmosphere
Tranquil
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Lavish
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Detailed Reviews
Hotel's Favorite
The hotel speaks for itself - you won't be disappointed. However it's the personalised service by the staff that makes this place excellent - in particular, the Lobby team. An airline lost my luggage and the airline's customer service, along with the lost luggage team at Phuket airport, were extremely disappointing. Nevertheless, Ging and Jag in the Lobby team at Avista went above and beyond to keep pursuing updates on my lost baggage - they toiled with the airline/airport phone lines that were either constantly engaged or ringing out - they persisted to allow me the time to relax, while they dealt with my lost luggage. It was hugely appreciated. I don't normally write reviews, good, bad or indifferent. But on this occasion, I feel compelled to thoroughly recommend the Avista Hideaway Patong Phuket, purely due to the outstanding customer service afforded to me during me stay, especially by Ging and Jag. Thank you Ging and Jag!
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Date of stay: January 2024Trip type: Traveled solo
Value
Location
Service
Room Tip: The hotel is secluded - no late night noises from Patong Beach. Take advantage of the free...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manish Pratap, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Jan 18, 2024
Dear Guest, Thank you so much for taking the time to share your experience with us and for your heartfelt recommendation. We are thrilled to hear that you enjoyed your stay at Avista Hideaway Patong Phuket and that our team, especially Ging and Jag from the Lobby, made a lasting impression on you. It is unfortunate that your luggage got lost, and we genuinely appreciate your patience as our team worked diligently to assist you in retrieving it. Ging and Jag are truly dedicated to ensuring our guests' satisfaction, and we are delighted to learn that their efforts made a positive impact on your stay. We understand the importance of personalized service, and your feedback reinforces our commitment to providing exceptional experiences for our guests. We will make sure to pass on your kind words to Ging and Jag, acknowledging their outstanding efforts. At Avista Hideaway Patong Phuket, we strive to create memorable moments, and your feedback inspires us to continue delivering exceptional service. We hope to welcome you back in the future for another enjoyable stay. Once again, thank you for choosing Avista Hideaway Patong Phuket and for sharing your positive experience. Warm regards, Manish Pratap General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Avista Hideaway Resort is situated just south of Patong, the main beach on Phuket island. The resort is spread out against a hillside and has a calm, quiet and relaxing atmosphere.
It takes a little bit longer to get to the resort from the airport when using public transport or the minivans, since they will make their way through Patong and dropping off travelers along the way.
There is a shuttle service available from the resort to Patong shopping area, but we opted to rent a scooter from a shop across from the resort, which was cheap and gives you freedom to come and go as you please. There is a designated parking area on the premises for guests.
The check in process was quick and easy. A cold drink, snack and ice cold face cloths are provided while waiting for the paperwork, and all of this takes place in the big and spacious lobby with great views.
Due to the location, rooms are spread out over various levels and buildings, so the rooms have both advantages and disadvantages.
Rooms closer to the lobby means shorter and quicker walks when returning from outings, but a further walk away from the pools and the restaurant and breakfast area. And rooms further away from the lobby, other way around with walking distances.
The rooms are nice and big, lots of dark wood which gives it a darker feel and ambience. Our Superior room had a balcony with outside seating as well. The bathroom has latches which can be opened and closed, making it feel slightly larger and even more spacious.
The rooms are quipped with the standard amenities like toiletries, drinking water, safety deposit box and mini fridge.
There are 3 pools, the smallest of which is only for adults, and 2 big pools. One is situated between two wings of rooms, and this pool tends to have more activity and noise because it seems like families with kids stay around here and some of the rooms here have access to the pool.
The last big pool is at the end of the premises, furthest away from the main building and lobby area, but a bit more quiet and peaceful, leading to more relaxed afternoons next to the pool enjoying the views and sunsets, as well as the swim up pool bar.
Breakfast is your standard buffet spread, with a decent selection and variety of food, juices and coffees.
We also had a dinner buffet one evening which was also a good and tasty selection of dishes. The waiters and waitresses are all extremely friendly and helpful and the manager on duty will do rounds and chat with guests to make sure all is in order.
All in all, this is a big resort, just outside of Patong, away from the noise and bustle, but still very easily accessible. The employees are all friendly, efficient and helpful and just adds to creating and experiencing a nice stay.
The ambience is calm & relaxed, which for me is a bonus, nice to relax and unwind and recharge.
I can surely recommend staying here for a relaxing, affordable and comfortable stay, yet still close enough to where all the action is.
It takes a little bit longer to get to the resort from the airport when using public transport or the minivans, since they will make their way through Patong and dropping off travelers along the way.
There is a shuttle service available from the resort to Patong shopping area, but we opted to rent a scooter from a shop across from the resort, which was cheap and gives you freedom to come and go as you please. There is a designated parking area on the premises for guests.
The check in process was quick and easy. A cold drink, snack and ice cold face cloths are provided while waiting for the paperwork, and all of this takes place in the big and spacious lobby with great views.
Due to the location, rooms are spread out over various levels and buildings, so the rooms have both advantages and disadvantages.
Rooms closer to the lobby means shorter and quicker walks when returning from outings, but a further walk away from the pools and the restaurant and breakfast area. And rooms further away from the lobby, other way around with walking distances.
The rooms are nice and big, lots of dark wood which gives it a darker feel and ambience. Our Superior room had a balcony with outside seating as well. The bathroom has latches which can be opened and closed, making it feel slightly larger and even more spacious.
The rooms are quipped with the standard amenities like toiletries, drinking water, safety deposit box and mini fridge.
There are 3 pools, the smallest of which is only for adults, and 2 big pools. One is situated between two wings of rooms, and this pool tends to have more activity and noise because it seems like families with kids stay around here and some of the rooms here have access to the pool.
The last big pool is at the end of the premises, furthest away from the main building and lobby area, but a bit more quiet and peaceful, leading to more relaxed afternoons next to the pool enjoying the views and sunsets, as well as the swim up pool bar.
Breakfast is your standard buffet spread, with a decent selection and variety of food, juices and coffees.
We also had a dinner buffet one evening which was also a good and tasty selection of dishes. The waiters and waitresses are all extremely friendly and helpful and the manager on duty will do rounds and chat with guests to make sure all is in order.
All in all, this is a big resort, just outside of Patong, away from the noise and bustle, but still very easily accessible. The employees are all friendly, efficient and helpful and just adds to creating and experiencing a nice stay.
The ambience is calm & relaxed, which for me is a bonus, nice to relax and unwind and recharge.
I can surely recommend staying here for a relaxing, affordable and comfortable stay, yet still close enough to where all the action is.
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Date of stay: June 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team Avista Grande Karon, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Aug 15, 2021
Dear FritsTaiwan Greetings from Avista Hideaway Phuket Patong - MGallery Hotel Collection. On behalf our entire team, thank you for your recent stay with us and for sharing the positive experience. We were absolutely delighted to have read that you have a pleasant stay with us and left such a positive impression. We look forward to welcoming you once again in the near future to Avista Hideaway Phuket Patong - MGallery Hotel Collection. Kind Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Our family stayed at the Hotel for two nights during January 2020 and it was a very nice stay.
The hotel is situated on a mountain top near Patong Beach and there are frequent complimentary shuttle buses between the Hotel and the Beach, which we took during our stay. We also requested for the hotel to arrange for a private car for a 4-5 hour day tour around Phuket and also take us to the airport upon departure.
Check in was great and we stayed in an Executive Room for the first night, decently sized around 65sqm and with a narrow view of the Adaman sea, partially blocked by some of the natural trees around the Hotel. After the first night, we requested for a better room and was nicely allocated the Deluxe Duplex Jacuzzi Suite, which did not have any views on the ground floor, but had a private rooftop that we could relax and enjoy some fresh air. My wife really loved the layout of the suite (which actually was very similar to the Executive Room) and my daughter enjoyed some fun in the Jacuzzi.
As an Accor Plus member, we enjoyed the discounted onsite dining and the welcome drink vouchers at the Lounge (a bit small). The food at Vista for both breakfast and dinner was fantastic.
Special thanks to Warichsa for assisting with our online reservation and the beautiful Niezel at the front desk for making us feel welcome during our stay and checking us out. The white dress gown worn by all front desk staff also added a taste of pureness to this unique hideaway Hotel.
We would strongly recommend this Hotel if you are after a quiet and relax getaway, near a noisy and popular beach.
SC
The hotel is situated on a mountain top near Patong Beach and there are frequent complimentary shuttle buses between the Hotel and the Beach, which we took during our stay. We also requested for the hotel to arrange for a private car for a 4-5 hour day tour around Phuket and also take us to the airport upon departure.
Check in was great and we stayed in an Executive Room for the first night, decently sized around 65sqm and with a narrow view of the Adaman sea, partially blocked by some of the natural trees around the Hotel. After the first night, we requested for a better room and was nicely allocated the Deluxe Duplex Jacuzzi Suite, which did not have any views on the ground floor, but had a private rooftop that we could relax and enjoy some fresh air. My wife really loved the layout of the suite (which actually was very similar to the Executive Room) and my daughter enjoyed some fun in the Jacuzzi.
As an Accor Plus member, we enjoyed the discounted onsite dining and the welcome drink vouchers at the Lounge (a bit small). The food at Vista for both breakfast and dinner was fantastic.
Special thanks to Warichsa for assisting with our online reservation and the beautiful Niezel at the front desk for making us feel welcome during our stay and checking us out. The white dress gown worn by all front desk staff also added a taste of pureness to this unique hideaway Hotel.
We would strongly recommend this Hotel if you are after a quiet and relax getaway, near a noisy and popular beach.
SC
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: Only Executive Rooms on the Top Floor offer unobstructed Adaman Sea views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team Avista Grande Karon, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Aug 15, 2021
Dear Sijia22 We very much appreciate your comments regarding your stay at the Avista Hideaway Phuket Patong - MGallery Hotel. It is always a pleasure to receive the feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel lives up to its name of being a hideaway quite literally. Tucked away by the hillside, it is almost like a hidden sanctuary. From the driveway to the entrance courtyard, I was just enthralled. I stayed at the Executive Room at Block L. The room is spacious, and I understand that this room category is popular with honeymooners. The interiors are inspired by Thai architecture and bathed in sandy creamy colours. The bathroom comes with a separate rainfall shower and toilet. It also has a standalone bathtub. The room also has a daybed next to the bathroom with retractable foldable window panels. It has a study table right behind the bed together with all the main controls for the room such as lights and air-conditioning. The TV panel is tucked against the room wall, but can be moved and tilted to face the bed, however the quality was disappointing as the channels appear grainy and unclear. The bed also faces a wall of windows that leads to the balcony which faces the Hillside Pool (adult-only pool). From the balcony, I can see the lush forest nearby and further out into the sea. The hotel property is almost like a village of sorts, consisting of many buildings connected by numerous walkways and stairways. So, from my room, to breakfast at the Vista Restaurant; I will have to traverse through a series of stairways, walkways and a few elevators. Breakfast variety was pretty standard. The hotel boasts 3 swimming pools! My message experience at the Aqua Spa was so rejuvenating, I highly recommend it. The hotel despite being a hideaway offers shuttle services to nearby Jungceylon Mall which is walking distance to the famous Patong Beach which is an added convenience I greatly appreciate. Overall, the staff were very friendly and helpful, and I enjoyed my stay.
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Date of stay: November 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Feb 26, 2020
Dear Ashhtontaylor_ Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your positive experience. I was absolutely delighted to have learned that your time with us left such a positive impression. Your feedback is important to us and we are in discussion with our our concerned department heads to put in corrective measures and I am sure you will find relevant changes on your next visit. Ashhtontaylor_ thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Plain bad to call itself a 5 star hotel. The checking in process was mixed, some staff was helpful but the guy receptionist named Malener was rude, when asked to please bin a bottle of water while I was checking in he just ignored me. Then abt the room and the hotel itself: the hotel is built on a hill side so we need to be transported from the reception to our room and back again by a buggy, each ride was harsh and dangerous as well as the driver being unattentive. No warnings from the driver of the dangerous slope we nearly fell off and the turns were dangerous.
On about the room, got upgraded to stay at a pool villa and really regretted it.
1) not safe
the villa was furthest away from the main building and we did not feel safe at night as the door is poorly bolted so people can break in and can enter from the shower room (as seen in the photo) through the glass door that has no lock, for some weird reason. We did not feel safe at night. Also the bathroom door has no lock on it so anyone can enter our room at night. We even put a sofa to block anyone entering our room.
2) cleanliness was poor
Walked into the room it smelted like deodorant just sprayed into the room to hide the unattractive smell. It was like we were fumed in the gas chamber, we had to open the door for a while for the smell to disappear. But then the mosquitos entered our room. The sofa was not clean as can be seen on the picture, red mysterious dots on the sofa everywhere.
3) the air- conditioner was so loud throughout the night. Disturbing our sleep.
4) bedding smell bad. The bedding gave a smell of unclean bedding, we had to put a small towel on our pillow and a big towel to use as our blanket.
5) eggshell in the omelette as can be seen on the photo
On about the room, got upgraded to stay at a pool villa and really regretted it.
1) not safe
the villa was furthest away from the main building and we did not feel safe at night as the door is poorly bolted so people can break in and can enter from the shower room (as seen in the photo) through the glass door that has no lock, for some weird reason. We did not feel safe at night. Also the bathroom door has no lock on it so anyone can enter our room at night. We even put a sofa to block anyone entering our room.
2) cleanliness was poor
Walked into the room it smelted like deodorant just sprayed into the room to hide the unattractive smell. It was like we were fumed in the gas chamber, we had to open the door for a while for the smell to disappear. But then the mosquitos entered our room. The sofa was not clean as can be seen on the picture, red mysterious dots on the sofa everywhere.
3) the air- conditioner was so loud throughout the night. Disturbing our sleep.
4) bedding smell bad. The bedding gave a smell of unclean bedding, we had to put a small towel on our pillow and a big towel to use as our blanket.
5) eggshell in the omelette as can be seen on the photo
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Jan 26, 2020
Dear PTNTJ, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback is extremely important to us and we have discussed each of your points with our team. We will definitely work towards improving these aspects and put in corrective measures to overcome them. Thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The environment is magical and the staff very service minded and helpful.
In the hotel lobby you are met with a lot of love and kindness which corresponded to our entire two week long holiday at the hotel.
In restaurants as well as when we needed help from room service there was no difference.
for Valentine's Day there was a reasonably priced fantastic tasty buffet with beautiful table setting that you could enjoy to the fantastic view out over the sea.
Our daughter turned 11 years old during our stay and she was surprised with a fantastic dessert inside our room.
If you want to swim in the sea there is "freedom beach" next to the hotel and you can then walk a physically sweaty half hour down and up a steep path, but well worth a visit and that you have water with you.
However, there is no toilet so worth thinking about.
Recommend this hotel for those who want to enjoy a quiet stress-free environment with high class in both luxurious surroundings with beautiful views, world-class spa area and proximity to nightlife if desired at times.
We will gladly return
In the hotel lobby you are met with a lot of love and kindness which corresponded to our entire two week long holiday at the hotel.
In restaurants as well as when we needed help from room service there was no difference.
for Valentine's Day there was a reasonably priced fantastic tasty buffet with beautiful table setting that you could enjoy to the fantastic view out over the sea.
Our daughter turned 11 years old during our stay and she was surprised with a fantastic dessert inside our room.
If you want to swim in the sea there is "freedom beach" next to the hotel and you can then walk a physically sweaty half hour down and up a steep path, but well worth a visit and that you have water with you.
However, there is no toilet so worth thinking about.
Recommend this hotel for those who want to enjoy a quiet stress-free environment with high class in both luxurious surroundings with beautiful views, world-class spa area and proximity to nightlife if desired at times.
We will gladly return
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Date of stay: February 2020
Value
Location
Service
Room Tip: rooms with pool access where you can easily eat food from the pool bar on your own terrace.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team Avista Grande Karon, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Aug 12, 2021
Dear N1e1970 Greetings from Avista Hideaway Phuket Patong - MGallery Hotel Collection. On behalf our entire team, thank you for your recent stay with us and for sharing the positive experience. We were happy to hear that you have a comfortable stay with us and It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our teams as we strive to continuously improve the quality of our services. Thank you once again for your kind feedback. We look forward to welcoming you once again in the near future to Avista Grande Phuket Karon. Kind Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An absolute beauty of a resort, perched atop a hill overlooking the sea on the one side and greenery on the other. This is one of those resorts where you dont mind spending your entire trip in. Rooms are tastefully done in Thai style and have a soothing woody feel to it. Spacious balconies overlooking the pools gives you perfect ambience to laze all day long. The breakfast was scrumptious and the morning views from the Vista restaurant was a great way to kickstart the day. Also great sunset views are guaranteed from just about every common area in the resort. Service is top notch too.
They have daily shuttle buses to the central patong area which is where we spent most of our evenings in. Also I & wife had many a battles on the Ping pong & Snooker tables everyday post breakfast. The hotel is quite well known so the shuttle is direct from the hotel for all the day trips/excursions that we planned on.
They have daily shuttle buses to the central patong area which is where we spent most of our evenings in. Also I & wife had many a battles on the Ping pong & Snooker tables everyday post breakfast. The hotel is quite well known so the shuttle is direct from the hotel for all the day trips/excursions that we planned on.
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Date of stay: September 2019
Cleanliness
Service
Sleep Quality
Room Tip: If you are on a honeymoon select the Adult only pool facing room for privacy. Don't miss the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Jan 31, 2020
Dear PreeShil, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your positive experience. I was absolutely delighted to have learned that your time with us left such a positive impression. PreeShil, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On our first visit to Thailand we were unsure of where to book, after a lot of research we ended up with Avista Hideaway with it being away from the busy Patong but close enough to catch the shuttle bus into Patong and get a tuk tuk back. Shuttle was useful and we used this often to get into Patong and caught a tuk tuk back. The tuk tuk drivers will always try and charge 400THB (£9.70) to go back but it is ALWAYS 300THB(£7.30) which is still a lot for a 5-10 minute journey but as soon as you say 300 someone will aways take you! They tried it on with us every night!
The hotel itself is lovely, very quiet and clean. The staff are all very friendly and keen to help with any problems. We ate in both the Vista restaurant and Sizzle and both were lovely. Sizzle slightly overpriced, but we booked a table early enough to catch the sunset which was fantastic. Breakfast was lovely, ended up quite repetitive after 2 weeks of having it, but a lot of variety to be able to mix up your choices each day. Drinks quite expensive - 140THB (£3.40) for a 330ml can of beer at the pool bar.
We spent most of our time at the Hillside pool as it was quieter and got the sun (on one half) all day. The other half is constantly in shade. However, it ended up being a battle to get a sun bed as there were no where near enough sunbeds for all hotel guests (this was the case at all pools as we spent a lot of time wandering around all of the pools to find sunbeds!)
Around the Hillside pool there was also a lot of confusion as to which sunbeds we were allowed to use as many rooms around this pool are "pool access". When looking on booking.com etc, it mentioned that these pools had access, but not their own private beds. But on our last day, we were told that we cannot be on these sunbeds and they are for the residents of these rooms. There is no sign to explain this/fences around the beds to stop anyone going on them - and we observed everyone using these beds throughout our 2 week holiday who did not appear to be staying in these rooms. Definitely needs more signs/clarity around which can be used.
Overall a good hotel, but we have never stayed anywhere where we have had to set an alarm for 7am just to get a sunbed (especially as myself and partner are pale and need beds with parasols and many did not have parasols). Luckily we were out of the hotel and doing day trips a lot of the time, but made our relaxing days less relaxing as the days were starting with our alarm clocks going off!
The hotel itself is lovely, very quiet and clean. The staff are all very friendly and keen to help with any problems. We ate in both the Vista restaurant and Sizzle and both were lovely. Sizzle slightly overpriced, but we booked a table early enough to catch the sunset which was fantastic. Breakfast was lovely, ended up quite repetitive after 2 weeks of having it, but a lot of variety to be able to mix up your choices each day. Drinks quite expensive - 140THB (£3.40) for a 330ml can of beer at the pool bar.
We spent most of our time at the Hillside pool as it was quieter and got the sun (on one half) all day. The other half is constantly in shade. However, it ended up being a battle to get a sun bed as there were no where near enough sunbeds for all hotel guests (this was the case at all pools as we spent a lot of time wandering around all of the pools to find sunbeds!)
Around the Hillside pool there was also a lot of confusion as to which sunbeds we were allowed to use as many rooms around this pool are "pool access". When looking on booking.com etc, it mentioned that these pools had access, but not their own private beds. But on our last day, we were told that we cannot be on these sunbeds and they are for the residents of these rooms. There is no sign to explain this/fences around the beds to stop anyone going on them - and we observed everyone using these beds throughout our 2 week holiday who did not appear to be staying in these rooms. Definitely needs more signs/clarity around which can be used.
Overall a good hotel, but we have never stayed anywhere where we have had to set an alarm for 7am just to get a sunbed (especially as myself and partner are pale and need beds with parasols and many did not have parasols). Luckily we were out of the hotel and doing day trips a lot of the time, but made our relaxing days less relaxing as the days were starting with our alarm clocks going off!
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Feb 26, 2020
Dear AOAB2911, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your experience, it’s our endeavor to ensure you have a memorable stay with us and we are glad to know that you enjoyed your stay. We very much appreciate your feedback which will most certainly assist us as a team to understand those areas which we need to improve upon. At Avista Hideaway, we are continuously striving to provide our guests with exceptional experiences. However, be rest assured that your comments are being addressed with our team in efforts to strive to perfect our mission, which is to ensure that the guest experience is kept at the core of our focus. Thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were apprehensive about booking so close to Patong beach, but this hotel is high on a hill away from the hustle and bustle of Patong. The pools are fantastic. The rooms were big and had all we needed. The food on offer is delicious with sizable portions. I'm sure we gained 10 extra kilos after our week stay!
The shuttle bus is good and takes you to a big shopping centre if you need some bits that you forgot. There are also MUCH cheaper massage options (like 1/10 the price of what's on offer at the hotel) at that mall and also just across the street near the main entrance. I'd recommend that rather than spending a fortune on the therapies there. One minor issue about the hotel was that noise carries quite a bit from the corridors and some guests were a bit loud coming home from various things. This was mostly short-lived though, so not too much of a bother.
The views were stunning overlooking the sea and the sunsets were just amazing.
We had a lovely time and would recommend to anyone who isn't looking for a clubbing experience, but a peaceful and relaxing getaway. And the staff are all super friendly.
The shuttle bus is good and takes you to a big shopping centre if you need some bits that you forgot. There are also MUCH cheaper massage options (like 1/10 the price of what's on offer at the hotel) at that mall and also just across the street near the main entrance. I'd recommend that rather than spending a fortune on the therapies there. One minor issue about the hotel was that noise carries quite a bit from the corridors and some guests were a bit loud coming home from various things. This was mostly short-lived though, so not too much of a bother.
The views were stunning overlooking the sea and the sunsets were just amazing.
We had a lovely time and would recommend to anyone who isn't looking for a clubbing experience, but a peaceful and relaxing getaway. And the staff are all super friendly.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Avista_Hideaway, Resort Operations Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Mar 19, 2020
Dear Hotellover2008, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your positive experience. I was absolutely delighted to have learned that your time with us left such a positive impression. We recommend each of our guest to go to an authorized and certified SPA center for any massage for you health & safety. Avista's Aqua Spa is renowned and award-wining SPA in which the treatments are done by certified and trained professionals who creates an experience to remember and its can not be compared with any other spa. Hotellover2008, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is very clean and the staff are very helpful.
However -
* Location is very far from Patong and taxis are not cheap. Shuttle bus is available but you have to sign up 4 hours in advance for both ways.
* Wifi is horribly slow(!!!) and unstable.
* Breakfast is not that good.
* Rooms with "Pool Access" indeed have access to the pool, however the pool beds are not private so you have to wake up at 7am and grab the ones next to your room or someone else gonna sit right at your doorstep and block your pool access.
* Gym is not very well equipped.
However -
* Location is very far from Patong and taxis are not cheap. Shuttle bus is available but you have to sign up 4 hours in advance for both ways.
* Wifi is horribly slow(!!!) and unstable.
* Breakfast is not that good.
* Rooms with "Pool Access" indeed have access to the pool, however the pool beds are not private so you have to wake up at 7am and grab the ones next to your room or someone else gonna sit right at your doorstep and block your pool access.
* Gym is not very well equipped.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong - MGallery Hotel Collection
Responded Jan 26, 2020
Dear SL1427, Greetings from Avista Hideaway Phuket Patong-MGallery Hotel Collection! On behalf our entire team, thank you for your recent stay with us and for sharing your experience. Your feedback is extremely important to us and we have discussed each of your points with our team. We will definitely work towards improving these aspects and put in corrective measures to overcome them. Thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Sumant S. Avista Hideaway–MGallery Hotel Collection.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very friendly staff / very welcoming
Hi, no hidden fees.
Yes absolutely.... and we were able to return them straight to housekeeping rather than the pool...
…
"One advise i will give is take a hotel atleast to enjoy hotel facilities! They are worth it."Read full review
"Patong has some night markets, which have yummy cheap eats. Fresh seafood and refreshing coconut juice."Read full review
…
PRICE RANGE
$139 - $204 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Avista Hideaway Resort & Spa
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
150
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingAVISTA HIDEAWAY PHUKET PATONG - MGALLERY HOTEL COLLECTION - Updated 2024
Frequently Asked Questions about Avista Hideaway Phuket Patong - MGallery Hotel Collection
Which popular attractions are close to Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Nearby attractions include Freedom Beach (0.4 miles), Tri Trang Beach (0.5 miles), and Phuket Amari's Tailor Shop (0.7 miles).
What are some of the property amenities at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Conveniently located restaurants include The Kitchen Table, The Blue Mango Bar And Grill, and Tambu Phuket.
Are there opportunities to exercise at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Avista Hideaway Phuket Patong - MGallery Hotel Collection have airport transportation?
Yes, Avista Hideaway Phuket Patong - MGallery Hotel Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Avista Hideaway Phuket Patong - MGallery Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
The staff speaks multiple languages, including English, Chinese, Hindi, Thai, and Filipino.