Avista Hideaway Phuket Patong - MGallery Hotel Collection
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39/9 Muen Ngern Road Tri-trang Beach, Patong, Kathu, Phuket 83150 Thailand
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Room & Suite (1112)
Dining (263)
About
#12 of 434 hotels in Patong
Location
Cleanliness
Service
Value
Travelers' Choice
High on a lush Patong hilltop in southwestern Phuket, overlooking two magnificent bays, sits Avista Hideaway - MGallery Hotel Collection. This 5-star boutique hotel, reminiscent of a traditional Thai village, flows like water over different levels of the hillside. Three shimmering swimming pools beckon you to test their silky waters. Two restaurants and a rooftop bar serve mouthwatering dishes from around the world. A luxury spa and fitness center take care of you, body and soul. Embrace the very best of Phuket, thanks to the hotel’s exceptional location.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Mini golf
Indoor play area for children
Secured parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Infinity pool
Pool with view
Adult pool
Outdoor pool
Private pool
Saltwater pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Billiards
Darts
Table tennis
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Charming
Languages Spoken
English, Chinese, Filipino, Hindi and 1 more
Location
Full view
59Somewhat walkable
Grade: 59 out of 100
22Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
39/9 Muen Ngern Road Tri-trang Beach, Patong, Kathu, Phuket 83150 Thailand
Name/address in local language
Getting there
See all nearby hotels
3,351Reviews254Q+A100Room tips
Reviews
Traveler rating
- 2,469
- 545
- 213
- 65
- 59
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Popular mentions
Booked to stay last March. Was promised a full refund within 90 days. Nearly a year on, no refund. The hotel is not responding to anything. Accor are useless and just keep telling me it’s the hotel’s responsibility. Truly a disgrace. Give this hotel and the Accor group a wide berth!
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Date of stay: March 2020Trip type: Traveled with family
1 Helpful vote
Helpful
We were due to visit in April, but due to the pandemic we were unable to go. I eventually got a couple of email responses , promising a full refund. The refund never materialised and was then fobbed off a few more times. The hotel are still not responding. DISCRACEFUL!!!!!! I’m sure the hotel is amazing but customer service is awful. I WOULD URGE PEOPLE TO BOOK WITH CAUTION
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Date of stay: January 2021
2 Helpful votes
Helpful
I was suppose to stay here in April 2020. Cancelled in March due to COVID and was advised that I would be refunded but it could take up to 4 months. I thought that was a long time being that I got refunds from the other accommodations straight away. Now I realise that they had no intention of refunding me. I have send numerous emails. Firstly advised that they would look into it. Now they don’t answer my messages, and don’t bother trying to phone them, they have taken it off the hook. This is a 5 star accommodation, I am disgusted that they would treat their clients this way. So much so, that I’m not sure if I even want to come to Phuket when borders re-open. So sad that it has left such a bad taste in my mouth, I thought the Thai people were suppose to be lovely.
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Date of stay: December 2020
2 Helpful votes
Helpful
We booked this hotel pre covid and paid in full for our holiday. Covid came along and the hotel closed , we asked for a refund but they refused saying it was non refundable !! They didn’t care that it was them that had closed the hotel and tourists were not allowed into the country ! We asked numerous times for a full refund even explaining that we were both keyworkers and my wife worked for the NHS ,in the middle of this pandemic we didn’t need anymore stress . The ACCOR group is large multi national business and this is a tiny amount of money to them but a huge amount to us . The customer service has been non existent and they have point blank refused to give us our money back . Book with caution and be aware of the shockingly bad customer service !!
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Date of stay: November 2020Trip type: Traveled as a couple
3 Helpful votes
Helpful
I haven’t actually stayed at the hotel and I’m sure its beautiful however I have got a booking there. Trying to get hold of someone to re arrange dates or get a refund is near impossible. There is no help at all and due to covid we can’t travel! There customer service skills are zero and you can’t even ring as the phone is engaged all the time! Disgusting! From all the hotels we had booked this has been by far the worse!
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Date of stay: November 2020
2 Helpful votes
Helpful
PRICE RANGE
$82 - $249 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Avista Hideaway Resort & Spa
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
150
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Claim Your Listing Frequently Asked Questions about Avista Hideaway Phuket Patong - MGallery Hotel Collection
Which popular attractions are close to Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Nearby attractions include Freedom Beach (0.5 miles), Tri Trang Beach (0.5 miles), and Vida Terrace Bar (0.03 miles).
What are some of the property amenities at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Conveniently located restaurants include The Kitchen Table, Rim Talay, and The Blue Mango Bar and Grill.
Are there opportunities to exercise at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Avista Hideaway Phuket Patong - MGallery Hotel Collection have an airport shuttle?
Yes, Avista Hideaway Phuket Patong - MGallery Hotel Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Avista Hideaway Phuket Patong - MGallery Hotel Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Avista Hideaway Phuket Patong - MGallery Hotel Collection?
The staff speaks multiple languages, including English, Chinese, Hindi, Thai, and Filipino.