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Four Points by Sheraton Phuket Patong Beach Resort

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198/8-9 Thawewong Road, Patong, Kathu, Phuket 83150 Thailand
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Traveler (689)
Dining (131)
Videos (4)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Phuket Patong Beach Resort
Updated 05/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 456 in Patong
Location
4.7
Cleanliness
4.9
Service
4.5
Value
4.8
Travelers' Choice
Discover stylish and stress-free stays at Four Points by Sheraton Phuket Patong Beach Resort. Nestled in Phuket’s top beach destination, just steps from the sea, this new beachfront resort is ideal for couples, friends and families. Get comfortable in our 600 modern rooms including pool access rooms and suites and take a dip in our 3 outdoor pools. Enjoy delicious local food and Best Brews™ at our five restaurants and bars. Chill out at The Deck Beach Club or work out in the 24-hour fitness center while your young ones run free at the kid’s club and playground. With complimentary Wi-Fi throughout the resort for every guest, travel the way you like. For meeting planners, 1,200 square meters of function space including two ballrooms, can host conferences, social events and weddings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Babysitting
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Romantic
Languages Spoken
English, French, Chinese, Thai
Hotel links
Special Offer:Earn, Eat, Enjoy
333Reviews14Q+A44Room tips
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Kittipun L wrote a review May 18
1 contribution
The beds are comfortable. Too much time consuming in check-in and check-out. The hotel staffs were not provide information. In dining room, the water was dropped from the air-con to my table. In the bathroom, the water was retained on the floor.
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Date of stay: May 2022
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Esra A wrote a review May 18
2 contributions
Everything about this vote was great love staying here, close to the beach and land shops surrounding it! Very clean spacious and modern. Hotel buffet had many options. Staff are absolutely lovely they greet you every time…………………………………..
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Date of stay: May 2022Trip type: Traveled
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Veronica G wrote a review May 17
1 contribution
Beautiful environment, easy access to all local activities, very clean, amazing room and a breakfast that had so many choices. The staff were so friendly, helpful and nothing was too hard for them. I can't wait to go back!!!
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: I would go for a balcony.
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Arb-aroon L wrote a review May 15
Bangkok, Thailand95 contributions89 helpful votes
The tour agent chose this hotel for our business meeting of around 50 persons. Usually, places like Patong, South Pattaya or Chaweng would be among the last places that I’d prefer for a vacation. But Four Points at Patong exceeded my expectations. The hotel is new and modern with decorations in local Chino-Portuguese motifs. The beach is just across the street. The location was in the quieter area at the Northern end of Patong, however, for those who crave for night life, Bangla Street is within a walking distance. The main buildings at the back, although without ocean view, can enjoy the quietness far from the street and the pool view. The front pool has infinity view across the street to the ocean and the elongated pool at the back was in a U-shape and ran along the fronts of the main buildings. Those who with ground floor rooms have direct pool access strait from their balcony. As a frequent Sheraton guest, I didn’t expect much from the Four Points counterpart. But our room was comfortable, new, and clean and also had modern interpretation of Chino-Portuguese. The wardrobe had a safe, plenty of hangers, iron and ironing board, bath robes, slippers, and shoe shine. Instant Moccona coffee, tea, creamer and sugars with kettle were provided. Two bottles of water each day. Plush mattress with reading lights. Extra-large flat screen TV. The compact bathroom had only one shower head but powerful. Activ bath products in dispensers with separated moisturizer. Three standard sizes of towels per person. Other amenities included shower caps, cotton pads with cotton buds, dental sets and paper sanitary bags. The hotel demonstrated less use of disposable plastic amenities. Breakfast buffet was sumptuous. Many stations with Western and local dishes, many of which changed each day. I enjoyed the alternating local dishes such as pork skewers (Moo Ping) and Thai style fried chicken (Kai Tod) with sticky rice and also Thai and local desserts. Fancy coffee can be ordered. There were many types of meeting rooms to choose and were well-managed. Although the staff we called and requested for some information before arrival were not very helpful nor informative, the rest of the staff were friendly and helpful.
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Date of stay: May 2022
Value
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Service
Trip type: Traveled
Room Tip: direct pool access or ocean view
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Fatma A wrote a review May 15
1 contribution1 helpful vote
We checked in the hotel and was offered a room that had plumbing problems with an extremely unbearable smell from the toilet, we stayed one night and we couldn’t take it anymore so we asked the receptionist named Guy to change our room and he happily did that. We changed our room and that involved packing our luggage all over again and moving to the new room. Two days later, we asked the receptionist named “Konnika” to extend our stay one more night and she arranged that to us, we settled the payment and she asked for the hotel card keys for extension. Few moments later she came to us and asked us to move to another room because “some special guest” is checking in today and they would want “our room”, we politely explained that this would be our second time to move our luggage around the hotel to move to another room which is annoying considering that the first move wasn’t our fault and having a “special guest” isn’t a valid reason to move us to another room. The receptionist named “Konnika” responded with an aggressive tone that before the payment she mentioned that we have to move and that we somehow agreed which isn’t true. When we denied she said, “sometimes guest don’t listen, they listen only to what they want to hear only.” Such response wasn’t expected from a well known international hotel chain reception with a job title “assistant mngr”, that is absolutely unacceptable. We then decided to see what she could offer, expecting an upgrade since we are being moved for the second time, surprisingly we were offered a downgrade or she will cancel our payment and we can leave. Again, unacceptable, we haven’t ever encountered such behavior from any other hotel personnel i.e. moving someone to another room for the ‘sake of special guests’. Nor were we disrespected and asked to leave if we don’t take your offer.
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Date of stay: May 2022Trip type: Traveled
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PIMPORN L wrote a review May 15
1 contribution
Four points burger taste very good And ploy waitress and soup waiter take care me very good and bartendee sunya she’s very nice make a good hot cappuccino for me ❤️❤️❤️พนักงานทุกคนบริการดีใส่ใจลูกค้าดีมากค่ะประทับใจมากค่ะ
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Date of stay: May 2022Trip type: Traveled
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abdulelah12 wrote a review May 15
Riyadh, Saudi Arabia1 contribution
The food was excellent the staff was so welcoming Definitely recommend it SUP was one the best For the hotel was good but make sure you get a room next to the pool or with ocean view The Front desk staff are so helpful and friendly the room service was OK
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Date of stay: May 2022Trip type: Traveled
Room Tip: Focus on the room service
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kenneth929 wrote a review May 14
Singapore, Singapore11 contributions9 helpful votes
Wowwwww…. From check in ….. To check out … kudos to Kim (duty manager on 13 May), Bell , Guy …. Awesome experience…. They go beyond the services …. With endless passion …with all enthusiasm to make sure all guest all well taken care . Despite a very busy occupation rate … they devoted all their call of duty to make u feel …. U r at the RIGHT spot for holiday. I need to come back soon to stay few more days …
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Malek A wrote a review May 7
6th of October City, Egypt4 contributions3 helpful votes
You have a wonderful property with really good amenities and facilities but the staff is unqualified to work there from the GM to the front desk a real shame. 1 - our first room (1109) had a rotten smell and after several complaints, they finally changed our room and as per the duty manager at that time they were aware of the bad smell problem inside the room but as they were very busy they thought with some freshener it will pass. I can’t believe that they give us a room knowing that it has a big issue. 2- we stayed 1 week and even on our last day the staff at the breakfast restaurant were very aggressive couldn’t recognize me or my wife and sometimes they could jump on me to ask for my room number while I was already in and went to the toilet or for a cigarette and each time in a very very very aggressive way 3- when we checked in they asked for a hold on my credit card for 3,000TBH like any other hotel. The issue here is that on the check out they told me it’s canceled by end of every day. I then asked for the receipt of the cancellation (like every hotel ) they couldn’t give it to me. In the meantime, several employees came and gave me a different version of the process. THE MAIN ISSUE Is one of the employees was copying my credit card number (all the numbers expiry date and CVC) on a separate paper to do god knows what. The several changes of agent and the several version of the process was a very very stressful and painful experience. 4- at the pool I had my bottle of spirit and asked for some mixers. The waiter told me that it was chargeable for 500 TBH I told ok but could you pls show it to be written somewhere. He couldn’t provide it and called the general manager that tried to explain to me why it was chargeable. The thing is we travel around 90 days a year. And no one ever told me it was forbidden to bring spirit to the pool. And it wasn’t written anywhere in the hotel. And the GM told me that it wasn’t written yet and in the next menu it will be there and in the meanwhile, this is the new rule under his management and it’s this or nothing. So we agreed on the amount. Then the waiter came and told me no no it’s 1,000 TBH, not 500 like you agreed with the GM. I was very confused at that moment and called the GM and his answer was very astonishing for me. The waiter at the bar didn’t recognize between a bottle of Smirnoff vodka and a bottle of wine and that spirits are more expensive and so on.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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James R wrote a review May 5
Ko Kret, Thailand69 contributions115 helpful votes
I had 8 days off and booked into this huge brand new, Four Points Sheraton. While I encountered some problems, I could not disagree more with the currently review "Some of the Worst Management...." I had two important Zoom meetings booked and -- admittedly -- the hotel's WiFi speeds were initially anemic. Ideally, with Zoom, one wants to start with a consistent 40/20 which was not the case. GM Darryn Hudson quickly moved mountains to upgrade my room's WiFi speeds. He is a GM's GM. Takes the flak + SOLVES THE PROBLEM which is why he is so eminently regarded in his previous large hotel assignment at The Stones in Legian, Bali. I'm naturally impatient and of course at a name brand hotel, expect things to work. Hudson and his IT team not only reached out, they found workarounds. To me, Hudson could manage a space shuttle launch. Finally, the world's finest breakfast. Patong is not my scene as it is Pattaya on Phuket. But, that hotel and its management get full marks in my book.
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Date of stay: October 2021
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PRICE RANGE
$69 - $91 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
600
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Frequently Asked Questions about Four Points by Sheraton Phuket Patong Beach Resort
Which popular attractions are close to Four Points by Sheraton Phuket Patong Beach Resort?
Nearby attractions include Patong Boss Tailor (0.3 miles), Raj's Collection (0.2 miles), and Gurkha's Bespoke (0.2 miles).
What are some of the property amenities at Four Points by Sheraton Phuket Patong Beach Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Four Points by Sheraton Phuket Patong Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Points by Sheraton Phuket Patong Beach Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Points by Sheraton Phuket Patong Beach Resort?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Four Points by Sheraton Phuket Patong Beach Resort?
Conveniently located restaurants include Chao Leh Kitchen, Le V restaurant, and Bosphorus Turkish Restaurant Phuket.
Are there opportunities to exercise at Four Points by Sheraton Phuket Patong Beach Resort?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Four Points by Sheraton Phuket Patong Beach Resort have airport transportation?
Yes, Four Points by Sheraton Phuket Patong Beach Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Phuket Patong Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton Phuket Patong Beach Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Points by Sheraton Phuket Patong Beach Resort?
The staff speaks multiple languages, including English, French, Chinese, and Thai.