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X2 Vibe Phuket Patong

Traveler (1637)
Room & Suite (684)
Dining (161)
Certificate of Excellence

About

#30 of 371 hotels in Phuket
Location
Cleanliness
Service
Value
Certificate of Excellence
This chic, stylish hotel reflects the lively spirit of Phuket, only 250 metres from the Patong beachfront. The breezy, minimalist design of X2 Vibe Phuket Patong provides open spaces for relaxing and socialising, letting you connect with friends and loved ones during your stay on one of the world’s most delightful islands. Located a few short steps from the beach and within easy reach of the vibrant centre of Patong’s dining and entertainment district, X2 Vibe Phuket Patong offers the ideal base for an unforgettable holiday of endless summer fun on Phuket’s world-famous west coast. Delightfully furnished with modern design, our 136 rooms and villas are perfect for couples, families, and groups of friends. With a wide variety of room and villa selections to choose from, you’ll find just the right accommodation to suit your holiday. For pure satisfaction and relaxation, the venues at X2 Vibe Phuket Patong feature the finest, most comfortable atmosphere on the island. With its cool am
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Property amenities
Pool
Free High Speed Internet (WiFi)
Room service
Restaurant
Free parking
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
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+1
Drop in X2 Vibe Patong for a night on my business in Phuket, glad to get the Deluxe Room on the 4th floor which already while I am checking in. The hotel is located in the convenient area and all you need are near by. Here in X2 Vibe Patong more likely my great business trip I would wish for more.
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Dishonesty of x2 vibe patong Serious misconduct of the reception staff from X2 vibe patong during my checking out on 15 June 2019. The time is around 1140 ~1210 approximately. I felt that I was about to be cheated by the on duty staff, who supposedly the manager on duty if I dont know English. I was told by a junior receptionist that, the house keeping staff can't find the hair dryer and umbrella in my room. I told them the hairdryer was put under basin, where it was found on first day, for the umbrella, we also didn't found any in my room at first place, as such we have to use my self-bring small umbrella while we went out on previous rainy night for buying supper from convenient store.  The receptionist came back to me said that, the crew found the hair dryer, but they still can't find the umbrella. I repeated my explanation that the umbrella was never been found in my room. I asked her what she want to do now. She said there will be a charges for myself missing item.  I never found any umbrella in my room, and yet I need to pay for it's missing /non-existence?  I said I need to talk to manager or any key personnel, to clarify this matter. The lady manager who looks like a senior staff came. The clarification, explanation, checking,etc everything went on one more round.  This round no one came to me to update about the outcome. I went to counter to ask about the outcome. The “manager” said the umbrella still not found.  And, she said NO NEED TO PAY FOR ANYTHING, just need me to SIGN ON A FORM TO INDICATE THAT THERE WAS NO UMBRELLA FOUND AT FIRST PLACE. The junior receptionist passed a receipts booklet, with words “MISCELLANOUS CHARGES” printed on the page that I was told to sign. That's the only words printed on the page in receipts booklet, no company titles, no item description, literally it looks like a receipts booklet that anyone can get it from any bookshop. The “manager” asked me to sign on the receipts.  I asked her, why should I sign on this receipts booklet since I have no reason to be charged? I asked for her explanation. She didn't explained why she want me to sign on the receipts at first place, instead she repeated "no need to sign, thank you" and squeezed her smile out.  At the end of the day, I left X2 vibe patong with a extremely bad mood and a very very negative impression. I felt that I was being accused of such thing, and the worst thing is i felt that I was kind of like, almost being cheated, if I don't argue, if I don't know what "miscellaneous charges" means. Till now, I still worry about if my credit card will still be charged for the missing of the mysterious umbrella. "Dishonesty" is just a mild description for misconduct of your receptionist staff from X2 vibe patong. It was not enough to express my shock, fury, upset upon this matter, not to mention the negative impact comes along with it.
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Great hotel and real value for money. Easy 10 min walk to Bangla or 200 baht taxi. Very clean, good wifi and really good service. Breakfast is nice, maybe just a bit more selection. Would come back for sure.
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Hotel is clean, modern and only a 10 min walk to Jung Ceylon and Bangla road. Staff are very helpful and nice. Cocktails great. We received several vouchers for the hotel which were greatly appreciated. Food was lovely. Pool is small but clean and has a spa. Decking around pool is in desperate need of repair.
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+1
We stayed at the X2 for 4 nights after a week of staying right next to Bangla road......what a totally different experience only being 1km away. The X2 has a very quiet relaxed feel to it, staff were all very friendly, amenities are all modern. Loved the pool and spacious balcony. Great breakfast selection and service. Large room and bathroom, our only niggle was the aircon was a little finicky, at times the room would feel damp, but didnt detract from our stay......really enjoyed relaxing there before flying out.....the beach at this end was much better with chairs (pay for use) too. Would have been nice to have a minibar but 7/11 right next door solved that problem. For smokers there is smoking onnthe balcony, at the front end of the pool deck and at roadside tables in restaurant. Totally happy to come back if in Patong 😁
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Response from XVP P, General Manager at X2 Vibe Phuket Patong
Responded May 20, 2019
Dear CarolOK01, Thank you for choosing us for your recent holidays. We appreciate you taking the time to share your experience and we are delighted that you had a great holiday experience. Pleased to read that our hotel location and other facilities along with the friendly team service contributed to your overall pleasant stay. Once again thank you for your positive review and the recommendation, we trust the impressions we will have the opportunity to welcome you back to Patong for another great and relaxing stay. Kind regards, Ismet.I & X2Vibe Team
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PRICE RANGE
$55 - $192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the nap patong hotel patong
FORMERLY KNOWN AS
Nap Patong
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
136
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