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184 44 47 Phungmuang Sai Kor., Patong, Kathu, Phuket 83150 Thailand
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About

#343 of 463 hotels in Patong
Location
4.4
Cleanliness
3.6
Service
3.4
Value
4.0
Phoenix Grand Hotel is a stylish 4 star hotel in the heart of downtown Patong only minutes’ walk from the beach and nightlife. With 116 design rooms including both sea views and mountain views, an infinity rooftop pool and bar, Phoenix Grand Hotel is one of Patong’s most stylish and happening hotels. In addition to the rooftop bar the hotel has a ground floor cafe, 24-hour front desk.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Breakfast available
Airport transportation
Massage
Rooftop terrace
24-hour security
Wifi
Rooftop pool
Outdoor pool
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Car hire
Taxi service
Baggage storage
Newspaper
Shared lounge / TV area
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Bottled water
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Thai
165Reviews14Q+A18Room tips
Traveler rating
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Wilbe Soon wrote a review Sep 2021
3 contributions
Tidy clean cheap and central - helpful staff - well worth the stay - handy, to all the cheap shopping and fantastic restaurants. Close to laundry places and everything including the beach is within easy walking distance.
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alex Ming wrote a review Mar 2020
Leeds, United Kingdom18 contributions44 helpful votes
Where do I start?? The room was on the 6th floor with a balcony which was the best part because the AC had a mind of its own. The water came out yellow until I complained and then maintenance came to fix it. The breakfast was too basic. It wasn't worth paying for; better to walk down to the market and get something from there. Very disappointing with everything about this place, the roof-top pool was dirty, broken tiles everywhere and unsafe. The room rates are cheap but now we know why! The real sad part was the receptionists (women) who said that I damaged the towels and tried to charge me 500 bhat (£12 or $15). The women were excited, they had collected my used towels for the duration of my stay and tried to charge me for laundry as well. Poor service and the women staff I encountered were eager to make a quick bit of money before I left. Would never recommend this to anyone. It is close to the main streets but theres much better hotels nearby that are cleaner, friendlier, nicer and better value for money.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: Book another hotel not this one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Colakid1968Mike wrote a review Feb 2020
Chandler, Arizona9 contributions20 helpful votes
Booked thru Expedia and bundled so I’m stuck. Started with checkin when I asked for a room on one of the higher floors and the kid checking me in did not even listen or try- simply pulling out a preassigned room from a folder. When I asked him for a better room he told it is a good floor- I told him it was on the 5th floor and all the buildings around it are 7-8 floors. I told him I would handle it in the morning and he snapped back “ya you handle it in the morning”- rude! Next issue was the safe- I asked for assistance because there were no instructions with the safe but I had provided the incorrect room number. I walked down to speak to them in person and got yelled at for providing the wrong room number- really? Honest mistake and I wasn’t upset when I went down stairs. When the guy comes upstairs to reset the safe he spoke to me like I was a child too. The final straw for me was the pool- or more like the “koi pond” that they call a pool. Attached are pictures- I have never seen the condition of a pool like this before... and it was still left open. I watched 3 guests come up and get ready to get in and walk away. The 4 other people that were up there were going over to the shower and “cooling off” and that was about it. I went to the front desk to ask what was going on with the pool? He said that they came yesterday and put chemicals in it but that he might have to come back. I told him there is algae growing on the tiles and it has been like that for s while. I told him I was staying at this hotel because of the pool on the roof and that I could have saved money by going with a hotel that did not have a pool. I asked for a refund and of course I was denied. Customer service is pretty bad here but I already knew that about Thailand and I have been here 5 times so it really isn’t that much a deterrent- and I am not high maintenance either. But when things line up like this it is frustrating. That is why I take Indonesia every day of the week over Thailand- people are sincere, honest and are always wanting visitors to have a good time. On no my AC just went out- wonder how this interaction will go? Wish me luck... suggesting the Sira Grand Hotel next door- a little better on the customer service. But if Phoenix Grand decides to turn the pool into a fishing pond (half way there already) that would be a unique idea! Oh- one more thing... the beds are unlike anything I have laid on. I’m sore every morning for how stiff the mattress is- it is more like a box spring than a mattress... miserable experience over all. I’m moving for next 5 nights.
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Margaret H wrote a review Jan 2020
Candolim, India6 contributions16 helpful votes
Stayed here for 6 nights. Room very nice and clean. Dining room (if you can call it that) is more like a work canteen. Breakfast caters more for Eastern Europeans. I.e. Cabbage, noodles, mixed meat and veg dishes. You can have an egg cooked before you. No butter, only margarine, but if you go to the kitchen they will give you some. Two choice of cereals. No nice croissant or decent bread,only standard sliced white. Two jams, no cheese or any other choice for the toast. Only one side of the toaster works and the toasting machine needs the bread putting through at least three times. The staff have to be told every time something runs out. There are sometimes bananas, or usually just melon and pineapple. You cannot sit out on the balcony for a revolting sewerage smell. Overall grotty place, and definitely would not come back. Would tell people to stay away.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Glynpam wrote a review Jan 2020
Candolim, India11 contributions18 helpful votes
After traveling all night we arrived at reception about 10am. There was 2 staff at reception but we had to wait for them to finnish there discussion and book work before being told that our rooms were not available at this time. The reception was not like the glossier appearance in the brouchers with either staff, dress code or general reception appearance. Our baggage was placed in a storage room and we were advised to have breakfast or go for a walk. The dining area is like a boiler room and with a niff of stagnant water and sewage. Breakfast was ok, unlimited with a choice of 3 juices, 3 cereal, tea or coffee, rice, boiled vegetables, pasta, chicken sausage, ham, pancakes a good selection of fruits, cooked on request fried ,scrambled/ommlet eggs, toast slow to cook but acceptable and margarine, butter had to be requested. Some of the staff friendly but most seemed quite sad to be working there. The rooms were good with fridge, a/c. shower WC. with a secure safe and a little storage area all acceptable, the electric and water pipes on show in the rooms looked more office than rooms . The cleaning arrangement was excellent and very quick. The balcony was small and again very smelly, you would not want to stay out there to long. 9 floors and 2 lifts but 1 of them did not work. The 9 floor was the outside swimming area 9 sun beds and 2 tables with 4 seats at each and a little worn. The swim bath had many tiles missing and went from shallow to a variety of steps for depth difficult at first to understand and at 1 point hard to step out from, it was clean but the area was untidy and there was no shaded area. Because the hotel has an open frontage any traffic noise, mainly bikes can be heard with ease. I would not expect this hotel to be rated at 4 star and think it would struggle to be rated as 3. We would not consider staying here again.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Sarah Lewis wrote a review Dec 2019
Harlow, United Kingdom918 contributions544 helpful votes
Stayed here for five nights. Hotel room comfortable enough, quite spacious with balcony (absolutely no view though, or balcony furniture!!) Has a roof top terrace and pool which is nice to relax around but no good for serious swimming, too small, loads of tiles missing too. Room was cleaned everyday, clean towels and top up on shower gel/toilet roll. No bar or communal lounge area or music. Near to Bangla road and street food market (lovely great fish/meats and noodles etc) Not too far to walk to beach either. WiFi worked well.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Rainy B wrote a review Dec 2019
Bangladesh19 contributions9 helpful votes
the rooms are ok with no view!reception area is very poor in management and there is no such door, you just way in to reception area and to the restaurant.where we find not worth of money at all.they don’t even no what halal food is!!!
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Matt wrote a review Dec 2019
Wrexham, United Kingdom205 contributions86 helpful votes
I would avoid this hotel at all costs. We arrived 10 minutes before scheduled check in time with a view to leaving our bags and getting a drink somewhere. Before I even opened my mouth they said check in is still 10 minutes wait. I explained that I knew that could we leave our bags and they did let us. We returned an hour later to be told we hadn’t paid. This debate went on for half an hour with me showing them my app and banking app. They still didn’t believe me that I had paid. The hotel is predominantly catered for Russian visitors. I asked for some toilet paper as none was left in the room and was told no you must wait for cleaners to arrive tomorrow. Breakfast you have a choice of mashed potatoes and broccoli or chicken chow mien. There are plenty of other hotels at similar prices in the area that I would go to over this place.
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Date of stay: December 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Hitham T wrote a review Nov 2019
2 contributions2 helpful votes
i went there for my honeymoon and i have already sent them before my trip that it is my honeymoon until now i have changed 3 rooms the first one the A/C was not working the second one the smell was very bad and the third one i reserved a king size bed and when i entered the room i found that it is twin beds but they put them together the stuff cannot speak english at all the only good thing about it its location.
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Date of stay: November 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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RAHUL SARIN 07 wrote a review Nov 2019
Mahipalpur, India3 contributions7 helpful votes
The hotel has absolutely no service at all. The most casual staff be it the electricians or the person standing at the reception. No room service no service at the time of stepin or step out. The most casual hotel I have ever seen in my life time dont know why owners still have it running.
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
$19 - $34 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
116
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Frequently Asked Questions about Phoenix Grand Hotel
Which popular attractions are close to Phoenix Grand Hotel?
Nearby attractions include Star Tailor House (0.3 miles), Jungceylon (0.2 miles), and Banzaan Fresh Market (0.07 miles).
What are some of the property amenities at Phoenix Grand Hotel?
Some of the more popular amenities offered include free wifi, a pool, and airport transportation.
Which room amenities are available at Phoenix Grand Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Phoenix Grand Hotel?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Phoenix Grand Hotel?
Yes, parking is available to guests.
What are some restaurants close to Phoenix Grand Hotel?
Conveniently located restaurants include Baia Del Sole, Honeymoon Thai Restaurant by Kenya, and Madras Cafe Phuket.
Are there opportunities to exercise at Phoenix Grand Hotel?
Yes, guests have access to a pool during their stay.
Does Phoenix Grand Hotel have airport transportation?
Yes, Phoenix Grand Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Phoenix Grand Hotel?
The staff speaks multiple languages, including English and Thai.
Is Phoenix Grand Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.