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Swissotel Resort Phuket Patong Beach

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#35 of 309 Hotels in Patong
Certificate of Excellence
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Swissotel Resort Phuket Patong Beach
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601 Reviews from our TripAdvisor Community

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Showing 487: English reviews
Los Angeles, California
Reviewed 3 days ago NEW

How did this come in as a 4.5star hotel?! Coming from the US, I wouldn't rate the rooms here much higher than an upgraded Motel6. The only reason I rate this hotel a 3 is better of the spectacular staff. Pros: Location. South end of Patong Beach, walking distance to pretty much everything in town. Staff. Patient, friendly, genuine service...

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Helpful?
1Thank K L
Singapore, Singapore
Reviewed 6 days ago NEW

Phuket Airport is brand new! I stepped out and got a ride (Camry) for THB800 to the hotel which is approx one hour away. The driver got confused about which hotel as there was a Swiss Hotel and a Swissotel Phuket. It was only after I said "Dusit D2" and "Holiday Inn" that he realised and sent me to the...

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Helpful?
1Thank ackteo
Management response:

Dear ackteo, Thank you very much for your comments in TripAdvisor. It is always rewarding to hear from satisfied guests. Our team takes pride in providing excellent service, and your feedback will serve as additional motivation. They will also feel satisfaction in hearing they were able to be a part of your positive experience. We trust you will continue to...

Reviewed 1 week ago via mobile

This place has alot of potential however it's a shame when staff aren't attentive and don't understand basic questions that you ask regarding the menu. There was only 2 people dining and they couldn't even get it right. Would I return? No. Food 1.5 and Service 1

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Helpful?
Thank Roses1991
Management response:

Dear Roses1991, We are grateful you shared your experience. It is regretful we did not meet expectations on this occasion. We agree the resort has a lot of potential, and your feedback will assist in our efforts to continuously improve. It is our hope you will indulge us on this occasion and afford us the opportunity to recover in the...

Toledo, Ohio
Reviewed 1 week ago

I didn't stay at this hotel, only visited the dining room for breakfast one morning. This review is only regarding the main dining area "Flavours" If you're looking for a continental (read: all inclusive) breakfast buffet, this place is great. A bit pricey at 550+Tax THB per person, but includes made to order eggs (scrambled, omelettes, poached, etc...) as well...

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Helpful?
Thank skirack
Management response:

Dear skirack, Thank you very much for your comments in TripAdvisor. It's great to hear you enjoyed breakfast with us. Our resort is uniquely situated near the beach and popular shopping areas. In addition to Flavours Restaurant, Swissotel Resort Phuket Patong Beach offers a variety of cuisines and locations to suit many tastes, including our Grab n Go, where you...

Reviewed 2 weeks ago via mobile

Location is superb and the staff are always willing to the extra mile.....Rooms given were far from elevator but private....rooms are spacious and clean and they have 2 pools...Was not impressed by the spa services. you van get better ones for the same price or lesser..

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Helpful?
Thank Maya A
Management response:

Dear Maya A, Thank you for your comments regarding your recent stay with Swissotel. We are delighted to hear you enjoyed your overall experience, and appreciate your constructive comments. We will share your review with our colleagues as it will serve as motivation for continuous improvement. We look forward to your return to Swissotel Resort Phuket Patong Beach. Warm regards,...

Greater Sydney, Australia
Reviewed 2 weeks ago

From the minute we entered the foyer the staff were magic. Helpful, polite and professional. Checkin was a breeze. Room was huge, cool and the bed very comfortable. Accessed the club lounge for drinks and canapés. Can't speak highly enough about the staff. Beautiful people who are keen to make the guest experience the best. Close to Patong beach a...

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Helpful?
Thank Will M
Management response:

Dear Will M, We are very grateful for your comments in TripAdvisor. It is always rewarding to hear from satisfied guests, and equally great to hear our colleagues were able to be a part of your memorable experience. It is our hope you will continue to make Swissotel Resort Phuket Patong Beach your destination of choice when you visit Thailand....

Reviewed 2 weeks ago via mobile

A nice hotel about 200 yards away from the Pantong beach. Nearby lot of shopping places. Courtious staff willing to help. Rooms face the swimming pool but some face just a wall so beware. On arrival they give coupons for a one time 25% discount in their restaurants and some discount in the spa. Overall a good experience.

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Helpful?
1Thank Khalid S
Management response:

Dear Khalid S, Thank you for choosing Swissotel Resort Phuket Patong Beach for your vacation in Thailand. We are delighted to hear you enjoyed your experience and our colleagues were able to be a part of your positive memories. It is our hope you will allow us to be your host during your next visit to Patong. We look forward...

Reviewed 2 weeks ago via mobile

We are still here but thought I would review this place, good check in with friendly staff, we had arrived early so our room wasn't ready but when it was ready we didn't like the constant road noise so asked for another room round the side which was much quieter, the first day there was lots of sunbeds at the...

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1Thank Colincfc
Management response:

Dear Colincfc, We are grateful for your comments regarding your stay. We are delighted to hear our colleagues made a good impression, and did their best to ensure you enjoyed your experience. We shared your comments regarding the sunbeds, and will adjust accordingly. Thank you for the opportunity to receive your feedback. Regards, Miguel Maldonado Hotel Manager Swissotel Resort Phuket...

London
Reviewed 2 weeks ago via mobile

first of all it is not 5* hotel, it is maximum 4 with a service of 2 or 3...i would not come back there at any reason. the location is good , the bed is ok but they do not respect quests at all. i have not found slippers when i entered the room and i called the housekeeping service...

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Helpful?
1Thank McWap
Management response:

Dear McWap, Thank you for your comments regarding your experience. It is regretful we did not meet your expectations or ours. Please accept our apology and know we take your feedback seriously. We will share this with our colleagues and your sentiments will serve as a vehicle to improvement. It is good to hear you did enjoy other aspects of...

Nagoya, Japan
Reviewed 3 weeks ago

Clean and spacious rooms with all the appliances needed. The room and bathroom were very clean, fresh bed sheets and towels on daily basis. The front desk reception is friendly, always ready with useful information.

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Helpful?
Thank orikaniwamushido
Management response:

Dear orikaniwamushido, Thank you very much for sharing your comments on TripAdvisor regarding your recent great experience at Swissotel Resort Phuket Patong. It is always a pleasure to hear from satisfied customers, and your feedback will serve as motivation for our colleagues. We trust you will continue to choose Swissotel in the future and look forward to your return. Warm...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Banquet Room
Official Description (provided by the hotel)
Swissotel Resort Phuket Patong Beach ideally located in the lifestyle and entertainment hub of Patong Beach, is the perfect destination to enjoy our warm and friendly Swiss hospitality. Our resort comprises 383 contemporary and spaciously designed guestrooms designed with accents of vibrant colour inspired by the tropical beauty of Thailand. A pristine resort pool with a swim-up bar, authentic Thai Spa, fully equipped fitness centre and a varied selection of quality dining and entertainment options are available to ensure you have everything you need for an enjoyable stay. The Hard Rock Café and Hooters restaurant is conveniently located within the resort, providing you with even more dining and entertainment options. And if a spot of shopping is your perfect way to unwind, Jungceylon Shopping Mall is just around the corner. Our younger guests will be thrilled with Kid's World, an amusement and recreational activity zone for children that will to keep them entertained and active, so you can take the time to enjoy some well earned relaxation. Our authentic Thai Spa is the perfect place to escape into a world of bliss and enjoy a wide selection of invigorating body and beauty treatments whilst experiencing the warmth and charm of our expert Spa team. Swissotel Resort Phuket Patong Beach is also an ideal destination for business meetings, events and special celebrations. Our new ballroom, located on the hotel rooftop, offers over 345 square meters of meeting & banquet facilities with a seating capacity of up to 350 guests. Four spacious meeting rooms equipped with Wi-Fi, conferencing and audio-visual facilities with separate break out spaces are also available for smaller meetings and events. And to stay in touch, complimentary high-speed Wi-Fi is available in all rooms and throughout all areas of the resort. Thailand's largest island destination, Phuket is famous for its picturesque beaches and water sport activities. It is also renowned for beautiful natural landscapes and historical heritage sites. Stay at Swissotel Resort Phuket Patong Beach and discover our warm Swiss hospitality as well as the many attractions of this amazing part of the world. ... more   less 

Additional Information about Swissotel Resort Phuket Patong Beach

Address: 48 Ruam Jai Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly DusitD2 Phuket Resort)
Location: Thailand > Phuket > Kathu > Patong
Price Range: $71 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Resort Phuket Patong Beach 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Courtyard By Marriott Phuket At Patong Beach Hotel Patong
Courtyard Patong
Swissotel Resort Phuket Patong Beach
Hotel Style:
#14 Romantic Hotel in Patong
#21 Spa Hotel in Patong
#23 Family Hotel in Patong
#24 Luxury Hotel in Patong
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Questions & Answers

Here's what travelers have asked, with answers from Swissotel Resort Phuket Patong Beach staff and other travelers.
52 questions
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Questions? Get answers from Swissotel Resort Phuket Patong Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool facing Rooms”
 of 5 bubbles ackteo, 6 days ago | Read review
“All rooms are as good as each other. Maybe a room facing the pool on the 3rd floor would be nice.”
 of 5 bubbles 873markn, 4 weeks ago | Read review
“Select room near pool and avoid front road facing room to avoid noise”
 of 5 bubbles Pankajm269, 4 weeks ago | Read review
“Rooms on the west side have ocean views from 6th floor.”
 of 5 bubbles halcarole2, Oct 11, 2016 | Read review
“Pool Access was great for us and friends we travelled with that had two kids”
 of 5 bubbles Suellen28, Aug 23, 2016 | Read review
5 of 5
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