The bed was comfortable and the room was clean. Breakfast was ok. The internet was very fast and wifi was strong. It is 5 min walk away from Patong beach. At nights they open a barbeque restaurant in front of the hotel entrance. The pool is small but it is refreshing with its chilled water.
We ate at the street food type restaurant they run in front of the hotel. The hawkers out front are also the wait staff. Soon as they get you in they forget you. I actually had to go ask for the bill. The food was actually good until this happened. There was only one other table. Waiting to flag down the server, I watched her deliver a plate of rice to the other table. Fifteen minutes later the people sent it back. The server gave it to the chef and when he thought no one was looking he poured it back it the rice pot. So gross. Shame on the chef. Shame on the server.
Truely saddened by the service received from the hotel regarding our complaints, they have made no attempt to try and assist in anyway, and their overall customer service from all staff is very disappointing. We made a comment on check in regarding our complaints and was told no one available to speak to, the next day was told no manager until tomorrow, so day 3 we attempted again to speak to a manager and told no not today again. We finally spoke to a lady who advised she was unable to help and suggested we contacted booking.com which then we made contact. On the first morning we attended a poor breakfast option, where the bread has been stale daily, witnessed staff handle fresh fruit with their hands, no gloves and no tongs etc, there is also a small flying bugs surrounding all the fresh food with no covering. Our shower head and soap dish is broken, cigarette burns in furniture, was given 1/3 toilet roll on check in and when we asked for another it was an issue and was only given one. We asked for another as a spare (2 people, small rolls) so we didn’t run out, and was told no. The hotel is advised as a deluxe hotel but is barely 3 star. There is 125 rooms and 8 sun beds in total. The pool gets no sun whatsoever at all in any area and is very cold, very unpleasant. We have been here for 4 days and there has been the same cigarette butts outside and in our pool since we checked in, we don’t smoke and the pool has obviously not been cleaned. The wifi drops out every time you exit a screen or app, and have to re log in. The hotel advertised photos show a sunny pool, but all day no sun at all, leaving us to believe the photos are photoshopped and false advertising. Underneath our room there is leaking pool pipes, the overall hotel is poorly maintained and could do with maintenance, general upkeep needs to be addressed. The hotel is also very loud every night we have been disturbed by noisy neighbours, banging on our door for 20 minutes had the wrong room, another room next door loud partying and there seems to be no security although all guests are made to sign a no party policy with policy against bringing additional guests. We understand that the accomodation isn’t always like the photos, we travel often and are realistic about our expectations, these problems may seem small and insignificant to some but when you pay premium price for a product and have an expectation by the images and description then arrive to something totally different to the advertised pictures it is certainly disappointing to say the least. In this instance we certainly believe to have been mislead and are extremely disappointed, this hotel is misleading consumers by their advertising. We have checked out after 3 nights and found additional accomodation for the remaining 7, Lunar Hotel refused any partial refund for nights not stayed. …
Stayed her for 7 nights staff was very rude also charged us at the end for my son juice that was on the bed sheets said they tried washing but wouldn’t come out also tired adding on more towels and bed sheets to try and bill us more then when we went through them they was clean basically tired ripping us off BE AWARE AND STAY AWAY
This hotel is really run down and the service is poor. We had the pool room and the pool never got any sun all day and was absolutely freezing. I paid good money over New Years to be here and we left.