The bed was comfortable and the room was clean. Breakfast was ok. The internet was very fast and wifi was strong. It is 5 min walk away from Patong beach. At nights they open a barbeque restaurant in front of the hotel entrance. The pool is small but it is refreshing with its chilled water.
We ate at the street food type restaurant they run in front of the hotel. The hawkers out front are also the wait staff. Soon as they get you in they forget you. I actually had to go ask for the bill. The food was actually good until this happened. There was only one other table. Waiting to flag down the server, I watched her deliver a plate of rice to the other table. Fifteen minutes later the people sent it back. The server gave it to the chef and when he thought no one was looking he poured it back it the rice pot. So gross. Shame on the chef. Shame on the server.
Truely saddened by the service received from the hotel regarding our complaints, they have made no attempt to try and assist in anyway, and their overall customer service from all staff is very disappointing. We made a comment on check in regarding our complaints and was told no one available to speak to, the next day was told no manager until tomorrow, so day 3 we attempted again to speak to a manager and told no not today again. We finally spoke to a lady who advised she was unable to help and suggested we contacted booking.com which then we made contact. On the first morning we attended a poor breakfast option, where the bread has been stale daily, witnessed staff handle fresh fruit with their hands, no gloves and no tongs etc, there is also a small flying bugs surrounding all the fresh food with no covering. Our shower head and soap dish is broken, cigarette burns in furniture, was given 1/3 toilet roll on check in and when we asked for another it was an issue and was only given one. We asked for another as a spare (2 people, small rolls) so we didn’t run out, and was told no. The hotel is advised as a deluxe hotel but is barely 3 star. There is 125 rooms and 8 sun beds in total. The pool gets no sun whatsoever at all in any area and is very cold, very unpleasant. We have been here for 4 days and there has been the same cigarette butts outside and in our pool since we checked in, we don’t smoke and the pool has obviously not been cleaned. The wifi drops out every time you exit a screen or app, and have to re log in. The hotel advertised photos show a sunny pool, but all day no sun at all, leaving us to believe the photos are photoshopped and false advertising. Underneath our room there is leaking pool pipes, the overall hotel is poorly maintained and could do with maintenance, general upkeep needs to be addressed. The hotel is also very loud every night we have been disturbed by noisy neighbours, banging on our door for 20 minutes had the wrong room, another room next door loud partying and there seems to be no security although all guests are made to sign a no party policy with policy against bringing additional guests. We understand that the accomodation isn’t always like the photos, we travel often and are realistic about our expectations, these problems may seem small and insignificant to some but when you pay premium price for a product and have an expectation by the images and description then arrive to something totally different to the advertised pictures it is certainly disappointing to say the least. In this instance we certainly believe to have been mislead and are extremely disappointed, this hotel is misleading consumers by their advertising. We have checked out after 3 nights and found additional accomodation for the remaining 7, Lunar Hotel refused any partial refund for nights not stayed. …
Stayed her for 7 nights staff was very rude also charged us at the end for my son juice that was on the bed sheets said they tried washing but wouldn’t come out also tired adding on more towels and bed sheets to try and bill us more then when we went through them they was clean basically tired ripping us off BE AWARE AND STAY AWAY
This hotel is really run down and the service is poor. We had the pool room and the pool never got any sun all day and was absolutely freezing. I paid good money over New Years to be here and we left.
The room is very clean and nice. I stayed here for three nights. There are housekeeper cleaning every day. The view outside my balcony is very great—mountain & city. The staff is also helpful. The swimming pool is little bit small but it’s quite and peaceful. I think, comparing from the price this is one of the great hotel in Patong.
I only visited the bar which is situated on the street. Having walked past what looked to be a very nice bar that was always empty for 6 days, curiosity got the best of me and I popped in for a drink. I can not understand why this bar is so quiet. The drinks and reasonable priced and the cocktails tasty, with great service. It would be outstanding place if it had a few more guests. Why it doesnt I have no idea.
Great location, about a 5 minute walk to Patong Beach. Plenty of restaurants and shops nearby. The nightly BBQ is awesome! Staff is very friendly! The rooms are kept super clean! The infinity pool is so refreshing! We stayed for 7 nights and weren't disappointed. Its about a 15 minute walk to Bangla so either good or bad depending on you.
I’ve just spent one night here with my girlfriend, to be honest I really liked this place. 15 min walking to the party area ahah and Patong beach. The room was pretty clean and the swimming pool is beautiful.
Location: a little too far away from everything for my liking. It's around 20 minutes walk to Bangla Road and the centre. Room: Really nice and big. Big safe that could even store my laptop. Hotel generally: I haven't used the pool area but the hotel seemed rather dated. Reception stuff barely spoke english but they did get me a room early when I arrived which was nice. Late check-out is 200 baht per hour, which stroke me as bad client service really. The hotel was basically empty so I dont understand why this was a problem. However, I called for a tooth brush and this was brought up to me free of charge in no time. For the price the hotel was really ok but I wouldn't stay longer than a few nights.