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Sheraton Hua Hin Resort & Spa

#2 of 51 Hotels in Cha-am
Certificate of Excellence
1573 Petchkasem Road, Cha-am 76120, Thailand
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Sheraton Hua Hin Resort & Spa
Sheraton Hua Hin Resort & Spa
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1,150 Reviews from our TripAdvisor Community

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Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and stayed here whilst playing golf for 10 days. We had a ground floor suite with double entry into the magnificent pool. Service was excellent, the restaurants need to be personally reviewed to suit your taste, but they have a reasonable selection. Our favourite was the one in the main building - full a la carte and an... More 

Helpful?
Thank Noel734
Taipei, Taiwan
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Upon arrival, we were impressed at the huge lobby overseeing one if the many pools and garden and was greeted at the reception by the friendly staff. The entire resort was quiet and great for relaxation. Our room was on second floor, very comfy with large comfy bed and decent sized bathroom. Lighting was great and had a small balcony,... More 

Helpful?
Thank Mullay
Mumbai (Bombay), India
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Cant say one negative thing about it during my stay. They have a huge pool going through the property. We had taken the pool access rooms(worth it) and it was really good. The entire property is very peaceful and nice to enjoy. The staff is very nice. If you do not want to walk to your room take a buggy... More 

Helpful?
Thank Mikeshdattani
StarwoodReviewTeam, Manager at Sheraton Hua Hin Resort & Spa, responded to this review

Dear Mikeshdattani, “Can’t say one negative thing about it during my stay” – thank you very much for this great feedback. I am glad you keep us in good memory and recommend us to other travelers. We hope to welcome you soon again at Sheraton Hua Hin Resort & Spa. Please come back! Warm regards, Sitthirat Hothongkam Hotel Manager More 

Melbourne, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Sheraton Hua Hin in January with my husband and 24 year old daughter, for 8 nights. We also stayed here when the resort was new about 8 years ago. Some areas of the bathroom (eg shower) show some wear and tear, but generally the property is well serviced and maintained. The pool is beautiful and wraps... More 

Helpful?
1 Thank rhondazzz
StarwoodReviewTeam, Manager at Sheraton Hua Hin Resort & Spa, responded to this review

Dear rhondazzz, Thank for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay here at our resort. I’m concerned to hear about your feelings regarding the behavior and attitude of our staff. This is certainly not our normal standard as we always try to maintain a first-class level of service.... More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in one of the lovely Blue Lagoon apartments on the same complex as the hotel. In our apartment was a privilege card offering discount in the hotel restaurants and information about paying to use the hotel pool and leisure facilities which we were happy to do. However when we enquired about paying for pool facilities we were told... More 

Helpful?
Thank Sue J
StarwoodReviewTeam, Manager at Sheraton Hua Hin Resort & Spa, responded to this review

Dear Sue J, Thank you so much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the culinary delights of our restaurants. Please accept my apologies for the inconveniences regarding the lack of communication between us and the Blue Lagoon apartments. That was certainly not a standard service and we will... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 1 week at the blue lagoon villas and as Sheraton members (SPG) and Sheraton fitness and spa members we stayed all day long at the Sheraton resort, eating there, swimming there, enjoying the kids club, and spending a lot of money with their facilities. The hotel is really nice the swimming pool is beautiful, facilities and services are... More 

Helpful?
1 Thank Katia B
StarwoodReviewTeam, Manager at Sheraton Hua Hin Resort & Spa, responded to this review

Dear Katia B, First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Sheraton Hua Hin Resort & Spa. May I take this opportunity to inform you that the circumstances of your complain are most carefully investigated. I would like to assure you that our... More 

Phuket, Thailand
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As we always travelling as a couple with no kids, even though this resort seem more for the family but we both feel it is quiet and not too many kids around during our time - love the beach front and the beach beds with the bar by the sea

Helpful?
1 Thank DominicVLim
StarwoodReviewTeam, Manager at Sheraton Hua Hin Resort & Spa, responded to this review

Dear DominicVLim, We are happy to read your warm and positive comments which you shared with us here. Mostly, we thank you for choosing the Sheraton Hua Hin Resort & Spa to enjoy your recent holiday. Guests who are searching for relaxation and some quality time to spend with their partner are on the right track by being here with... More 

Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I have been there with my family ( 10 people). The resort is amazing with huge swimming. There is a very good view for sunrise at the beach. Room is big and clean. Shower have a very big pressure. Hotel 's Staffs are very friendly and helpful. I'm very surprise with their best service.

Helpful?
Thank JustnormalDK
StarwoodReviewTeam, Manager at Sheraton Hua Hin Resort & Spa, responded to this review

Dear JustnormalDK, Thank you very much for choosing our resort for your family vacation. We are very happy about the positive aspects you highlight. We take enormous pride in our service and facilities, and it is always rewarding to know when our efforts have been successful. Thank you for reviewing Sheraton Hua Hin Resort & Spa, and we look forward... More 

London, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We just got back from two weeks here and when it came time to leave we couldn't believe it had been two weeks - went so quickly. Staff amazing don't think I heard 'no' our whole time. Breakfast was great quality and range. Kids club great. 15 mins to town but this good for families I think - security. Pool... More 

Helpful?
Thank Andrew F
StarwoodReviewTeam, Manager at Sheraton Hua Hin Resort & Spa, responded to this review

Dear Andrew F, Thank you for taking the time to review us on TripAdvisor. I am pleased that your stay was a wonderful experience and that your family enjoyed every minute of your 2-weeks vacation. I am delighted that you received a top notch service from our team and enjoyed our large pool, the kids club, our large breakfast buffet... More 

Kuala Lumpur, Malaysia
Level Contributor
127 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a very nice hotel that should be a flagship for how Sheraton resorts in Asia treat guests and I wish the manager could take over a few others in the region or at least do a masterclass on the value of customer loyalty at the next Starwood Asia Conference. I had read good things about it before I... More 

Helpful?
Thank Richard G
StarwoodReviewTeam, Manager at Sheraton Hua Hin Resort & Spa, responded to this review

Dear Richard G, Wow - thank you so much for your detailed and fantastic review of our resort. Being described as "one of the best and best value Sheraton resorts you've found in Asia so far" is a wonderful feedback and really makes me proud. I am totally flattered by your praiseworthy summary of your stay at our hotel and... More 

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