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The Waters Khao Lak by Katathani

Traveler (976)
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Certificate of Excellence

About

#30 of 74 hotels in Khao Lak
Location
Cleanliness
Service
Value
Certificate of Excellence
The Waters is an adult-focused resort set in the heart of Bang Niang Village in Khao Lak, close to the beach. Enjoy the beautiful water features and the serene blue pools to create the sense of relaxation and tranquility for your rejuvenating holiday.
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Property amenities
Pool
Free parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Restaurant
Breakfast included
Airport transportation
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
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758Reviews
160Q+A
100Room tips
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I have stayed here on 3 prior occasions. I love the location for proximity to my favorite restaurants and being close to the market. I've only ever booked or been upgraded to the Grand Bay Suite which is amazing value for money. This time I booked a Bay Romance room, the 2nd cheapest room. These rooms are in the bay wing, the old Monochrome resort before the pool access rooms were built. I've seen the pool access rooms and they are not my style. Bland decor with poor quality furniture. Bars on the balcony like a prison whereas the bay wing has a glass balcony and the rooms are more private. So was a bit disappointed at check-in to be told I was upgraded to an upper pool access room. The room was as I expected tired and bland. After one night I asked to be moved to the room I booked only to be told the bay wing was closed for renovation. It's true that these rooms have issues with water leakage, one year our bedroom was completely flooded during a downpour. I just hope they don't change the styling of these rooms as they are lovely. So I had to put up with my upgrade. Now a tip from me if you are planning to stay this low season is to book the cheapest room, Bay Room, as you will get the upgrade automatically to pool access. Just don't expect 4 star. I'd give those rooms a 3. The staff here are lovely. The grounds are well kept, the pool is amazing and breakfast is really good. I just don't like the pool access rooms.
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Response from TheWaters_Khaolak, Front Office Manager at The Waters Khao Lak by Katathani
Responded 1 week ago
Dear mrs_smith1368, Thank you for your wonderful feedback. It was a pleasure for us to have you as our guests one more time. All of us, in front and back, tries everyday the best to ensure a wonderful holiday experience. Thank you very much for you kind understanding that the Bay Wing should be renovation as some remarks such as water leaking, old furnish etc, that must be improve as requested. Please noted that the hotel don't change the style in the room as we will keep it same and renew it as mentioned. We are looking forward to your next visit. Thank you for your visit and your excellent review. Warmest regards, Nipa Taepan Front Office Manager Email : fo@thewaterskhaolak.com
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Hotel's Favorite
We thoroughly enjoyed our relaxing 10 days at The Waters with our family. The hotel is well located with wonderful pools and close to the beach, shops, surrounding restaurants and Khao Lak city. The hotel is spacious and we never felt overwhelmed by crowds. Our poolside room was most comfortable and such a pleasure simply stepping into the pool. Breakfasts were more than adequate as was dinner (and pizzas) in Amici. Staff were most pleasant and helpful with efficient service throughout the resort in general. The only area of service that must be improved upon is in The Bubble pool bar which was slow however, credit must be given to Choa and Toni who were the standouts. The pool bar food was delicious and considering the April heat and humidity, the pool water could have been a little cooler. We highly recommend The Waters and would return without hesitation😄
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Response from TheWaters_Khaolak, Front Office Manager at The Waters Khao Lak by Katathani
Responded May 15, 2019
Dear m2mandms, Thank you very much for taking the time to review your stay at The Waters Khao Lak by Kata Thani Collection. We are happy indeed to know that you enjoyed your hotel Thank you as well for your compliments for our staff "Choa and Toni", it is wonderful to hear that you found their service helpful. It is wonderful when guests feel that they have everything they need with us and do not have to go anywhere else to experience bliss! Again, thank you for your review and for choosing The Waters Khao Lak by Kata Thani Collection for your stay in Khao Lak. We hope to be able to welcome you back here soon. Warmest regards, Nipa Taepan Front Office Manager Email : fo@thewaterskhaolak.com
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We stayed for one week in May 2019. Room- 10/10 for the room. Everything you need and more; with beach towels, slippers, robes and replenished tea and coffee everyday. We had an upper pool access room which was great and was lovely to be around the pool alongside other people. Hotel- the facilities are good for adults and are very relaxed. Pool table and gym next to the main reception. Could do with some yoga lessons or something in the daytime as we got bored with nothing going on. Pool- 7 lovely pools with swim out rooms. The water is not chlorinated from what we could tell and the pools were slightly slimey on the bottom but we could not work out what it was. The pools are covered in sand as to not slip I suppose but it was quite uncomfortable to sit on outside the room. Location- we found Khao Lak to be underwhelming as most places were closed and there was not a lot of atmosphere that we had experienced the previous week in Krabi. The beach would have been lovely in the sunshine but sadly we caught the beginning of the bad weather. There aren’t many bars around in the evening so a lack of entertainment in the hotel made it quite difficult to find anything to do. The market in the evening was closed by 9pm which we found out when it was shut on arrival to have a look around. Trips- we went on the Khao Lak Safari which we booked at the Khao Lak adventure centre down the road. Definitely recommend. Food- the breakfast buffet was outstanding and had everything you could have wanted. Lots of fresh fruit, yoghurts, pancakes and cereals alongside savoury food. Amici was a good restaurant for dinner. Definitely try the other hotels in the same chain for dinner- we enjoyed travelling to the other hotels and trying the different foods. There was a lack of Thai food on any of the menus but this may have been due to them catering for a higher end taste. Overall it was a lovely place to relax and finish off our holiday but without booking trips and going to the other hotels in the evening we would have been very bored.
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Response from TheWaters_Khaolak, Front Office Manager at The Waters Khao Lak by Katathani
Responded 1 week ago
Dear P3866MKanniec, Thank you so much for your kind review. We are pleased to know that you enjoyed our lovely location,room accommodation and our swimming pools.We have taken note of your comments about the Swimming Pool Cleanliness and should have more activities in the hotel to share with our Management Team as we will take it seriously and focus on immediate improvement with relevant team leader. We are looking forward to welcoming you back to our resort in the near future. Warmest regards, Nipa Taepan Front Office Manager Email : fo@thewaterskhaolak.com
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Very clean rooms with daily maid service, sheets in bed changed daily and if you want new towels you just leave them on the floor by the door and they replace them. You also get pool towels so no need to pack any. The beds are massive and firm which leads to a great nights sleep. All the staff are very friendly and if they don’t understand you they will find someone who does. 24 hour reception and room service if you require. Some parts of the hotel need a bit of work doing to it but whilst we were here a waters access area was cut off for remedial work to be carried out. The pools are lovely, you have your own water access pool which services 20 rooms but only 8 were occupied on our visit. The main pool has fountains and a small jacuzzi area. The hotel is also close to the beach, restaurants, bars and shops. The grounds are immaculate. I would definitely stay again.
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Response from TheWaters_Khaolak, Front Office Manager at The Waters Khao Lak by Katathani
Responded 2 weeks ago
Dear Wiltingviolet, Thank you for sharing your experience of staying on TripAdvisor. We are delighted that you had a wonderful time during your stay with us, and happy to hear that you thoroughly enjoyed our hotel, the food, the friendly and helpful staff as well as the location. Again, thank you for your feedback and for recommending us to others. We look forward to welcome you back soon in the near future. Kind Regards, Nipa Taepan Front Office Manager Email : fo@thewaterskhaolak.com
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Excellent place to stay in Khao Lak. Did enjoy my 14 day long with my fiancee at Khao lak. Breakfast was plenty enough and the staff was nice. I would recommend to take a pool access room, it is worth it. Pools were clean and the rooms were in fairly good condition.
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Response from TheWaters_Khaolak, Front Office Manager at The Waters Khao Lak by Katathani
Responded 2 weeks ago
Dear matkaajakeke, Thank you so much for your kind review. We are pleased to know that you enjoyed our lovely room accommodation and our genuinely helpful and friendly staff. It is also wonderful to hear that you were happy with the quality and selection of our buffer breakfast offerings. We hope we will have the pleasure of welcoming you back our resort soon. Warmest regards, Nipa Taepan Front Office Manager Email : fo@thewaterskhaolak.com
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PRICE RANGE
$47 - $151 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Monochrome Resort
LOCATION
ThailandPhang Nga ProvinceKhao Lak
NUMBER OF ROOMS
189
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