I selected this hotel from pictures from the internet that looks so cool but when you visit the site is very happy to stay there! The real atmosphere is very beautiful than you have seen on the mobile phone or computer. Once in your life try to visit Khao Lak the private beach and stay at Mai Khai Lak your family will love this.
We stayed 2 nights in a pool villa beach access. The villa was right next to the beach with so many swimming pools within the resort. The villa itself was very nice design, spacious and clean, but the bed base was a bit curvey and hard to see as its the same color with the floor (could trip over if being careless). Only 1 restaurant open for lunch and dinner due to covid-19 so on the Sunday night it was pretty much only us left in the villa zone of the resort. Breakfast buffet selection was good with variety of food. The resort was super kid’s friendly with many zone for kids and slope way for stroller. Service was pretty good even tho not many staffs working. We also got late checkout til 3pm which was a plus. Overall, we love the resort and wouldn’t mind staying again for longer next time.…
We drive from Phuket to hotel .we stay 2 rooms booked with 3 AD 2 Chl but room is pool access , room is moody smell sink water is leaking after we informed FO I am not sure they fix or not because never get the call or information after we told them , then we avoid to don’t use the sink. Room was large hotel super big with beautiful long beach white sand and clean But everywhere is closed spa kid club closed mostly restaurant is closed difficult to find place to eat around because all close. Breakfast not up to standard only 2 staff . Table no set up no napkins no spoon no staff to greet the guest. Food did not refill no egg station no juice to refill in the buffet. Coffee need to self service that is fine but no cup and coffee spoon. Hotel and view look cool but not good service after we check out staff never say thank you, this is the Thai culture if we work in hospitality that why we need to be service mind and friendly. Cocktail at the pool bar only 120++ but similar like to alcohol inside food at the pool was good my daughter like it. …
I have got one of the worst services ever in any hotel that i have stayed so far...first of all the property is very big but it seems that no maintenance is taken care of...the rooms are quite normal and overpriced...bath towels kept in the room had stain marks on them...didn’t saw any management staff at hotel...looked like only 3-5 staffs running the hotel... Staff is not at all friendly and didn’t care about guest needs... Breakfast was totally a disaster and looked like very ill managed...there was nobody to escort us to the table, we have to find a table for ourselves...they didn’t had enough cutleries on the tables so we had to find ourselves from somewhere...the food was not enough and nobody cared to refill the food pans...they run out of orange juice as well and all the guest were complaining but looked like nobody cared from the hotel staff. I would never ever go again to this hotel...total wastage of money.…
This is the best vacation destination in Khao Lak. The room was clean and very spacious. Accommodation is very secure and private. Service staff and good care. If there is a chance, will definitely come back to stay.
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