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9/17 Petchkasem Rd., Moo 1 Kuk Kak, Takua Pa, Khao Lak 82190 Thailand
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About
#17 of 77 hotels in Khao Lak
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Sister resort of Mai Samui Resort & Spa.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast buffet
Complimentary instant cofffee
Swimup bar
Poolside bar
Rooftop bar
Water park
Aerobics
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Sun umbrellas
ATM on site
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
Thai
Hotel links
Location
Full view
64Somewhat walkable
Grade: 64 out of 100
26Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
9/17 Petchkasem Rd., Moo 1 Kuk Kak, Takua Pa, Khao Lak 82190 Thailand
Name/address in local language
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2,107Reviews358Q+A100Room tips
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+1
We stayed 2 nights in a pool villa beach access. The villa was right next to the beach with so many swimming pools within the resort. The villa itself was very nice design, spacious and clean, but the bed base was a bit curvey and hard to see as its the same color with the floor (could trip over if being careless). Only 1 restaurant open for lunch and dinner due to covid-19 so on the Sunday night it was pretty much only us left in the villa zone of the resort. Breakfast buffet selection was good with variety of food. The resort was super kid’s friendly with many zone for kids and slope way for stroller. Service was pretty good even tho not many staffs working. We also got late checkout til 3pm which was a plus. Overall, we love the resort and wouldn’t mind staying again for longer next time.…
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Date of stay: November 2020Trip type: Traveled with family
Helpful
Response from Aniroot Somjai, Other at TUI BLUE Mai Khaolak
Responded 4 days ago
Dear PazPW, We're appreciated on your compliments and thank you for giving us the review based on your travel experienced with us. Hopefully to welcome you again next time. Have a nice weekend. Best regards, The Management Team Mai Khao Lak Beach Resort & Spa
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We drive from Phuket to hotel .we stay 2 rooms booked with 3 AD 2 Chl but room is pool access , room is moody smell sink water is leaking after we informed FO I am not sure they fix or not because never get the call or information after we told them , then we avoid to don’t use the sink. Room was large hotel super big with beautiful long beach white sand and clean But everywhere is closed spa kid club closed mostly restaurant is closed difficult to find place to eat around because all close. Breakfast not up to standard only 2 staff . Table no set up no napkins no spoon no staff to greet the guest. Food did not refill no egg station no juice to refill in the buffet. Coffee need to self service that is fine but no cup and coffee spoon. Hotel and view look cool but not good service after we check out staff never say thank you, this is the Thai culture if we work in hospitality that why we need to be service mind and friendly. Cocktail at the pool bar only 120++ but similar like to alcohol inside food at the pool was good my daughter like it. …
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Date of stay: October 2020
3 Helpful votes
Helpful
Response from Aniroot Somjai, Other at TUI BLUE Mai Khaolak
Responded 2 weeks ago
Dear PatchaN17 Please do accept our sincerely apologies that made you're inconvenient at that time. According to any service that you got the trouble, our engineering did solve on that issue when a housekeeping did clean the room. Some outlets are closed now according to less number of the guests in-house and some outlets are operated with limited service as seasonal due to the monsoon at the moment. We will report your comments to our managment and operation team to improve on these. If you have a trip to Khao Lak next time, please give us a chance and we will do something special for you and your family for sure. With best regards, The Managment Team Mai Khao Lak Beach Resort & Spa
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I have got one of the worst services ever in any hotel that i have stayed so far...first of all the property is very big but it seems that no maintenance is taken care of...the rooms are quite normal and overpriced...bath towels kept in the room had stain marks on them...didn’t saw any management staff at hotel...looked like only 3-5 staffs running the hotel... Staff is not at all friendly and didn’t care about guest needs... Breakfast was totally a disaster and looked like very ill managed...there was nobody to escort us to the table, we have to find a table for ourselves...they didn’t had enough cutleries on the tables so we had to find ourselves from somewhere...the food was not enough and nobody cared to refill the food pans...they run out of orange juice as well and all the guest were complaining but looked like nobody cared from the hotel staff. I would never ever go again to this hotel...total wastage of money.…
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Date of stay: October 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Aniroot Somjai, Other at TUI BLUE Mai Khaolak
Responded 3 weeks ago
Dear prateeky2019 First of all, please accept our apologies if you got something inconvenient during stay on our peak period for long holiday weekend. There were lots of customer at that time. Then, our staff might be not serviced to all the guests needed in time. We are sorry on this point and we will certainly improve on this. Absolutely that we will propose your comment to the management and operation team to recognize on the issues and points that you reported to us. These are very important for us to improve our service procedure during the high occupancy for long weekend. This is MUST benefit to us and we have to do it. If you have a trip to Khao Lak again, please give us a chance to service you which we will do the best. Just drop the message to hotel or email to hotel if you come then we will do something special to you, please. Sincerely Yours, The Management Team Mai Khao Lak Beach Resort & Spa
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This is the best vacation destination in Khao Lak. The room was clean and very spacious. Accommodation is very secure and private. Service staff and good care. If there is a chance, will definitely come back to stay.
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Aniroot Somjai, Other at TUI BLUE Mai Khaolak
Responded Oct 12, 2020
Dear Khun PLUG-fire, We are glad to hear from you that you were happy and got good travel experienced during stay with us. Thank you for sharing us the review with useful to our other guests. Looking forward to welcome you again next time. Best regards, The Management Team TUI BLUE Mai Khaolak
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We stayed at "Mai Khaolak Beach resort and spa" at the beginning September 2020. We stayed 2 night in pool willa. everyone is so kind and they try to help in any way possible. they are truly a 5* hotel. the decor and property were so beaitiful and amazing, there were many options for food as they serve both international cuisine and thai. we highly recommend this hotel for honeymooners. privacy, romance ,and excellent service and food!
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Date of stay: September 2020
Value
Rooms
Service
2 Helpful votes
Helpful
Response from Aniroot Somjai, Other at TUI BLUE Mai Khaolak
Responded Sep 25, 2020
Dear Khun Supaporn Srikumporn, Appreciated on your review with the compliments. We're glad to hear from you that you had a good time and experienced throughout the trip with us. Thank you so much and hope to welcome you again next time. Best regards, The Management Team TUI FAMILY LIFE Mai Khaolak
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PRICE RANGE
$53 - $181 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mai Khao Lak Beach Resort & Spa
LOCATION
ThailandPhang Nga ProvinceKhao Lak
NUMBER OF ROOMS
306
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Claim Your Listing Frequently Asked Questions about TUI BLUE Mai Khaolak
Which popular attractions are close to TUI BLUE Mai Khaolak?
Nearby attractions include Pak Weep Beach (0.1 miles) and Bar-Ku (0.6 miles).
What are some of the property amenities at TUI BLUE Mai Khaolak?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at TUI BLUE Mai Khaolak?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at TUI BLUE Mai Khaolak?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
What are some restaurants close to TUI BLUE Mai Khaolak?
Conveniently located restaurants include Krua Thai, Chill-Lay Restaurant & Bar, and Sunrise Restaurant & Bar.
Are there opportunities to exercise at TUI BLUE Mai Khaolak?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does TUI BLUE Mai Khaolak have an airport shuttle?
Yes, TUI BLUE Mai Khaolak offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TUI BLUE Mai Khaolak?
Yes, dry cleaning and laundry service are offered to guests.
Does TUI BLUE Mai Khaolak offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does TUI BLUE Mai Khaolak have any great views?
Yes, guests often enjoy the ocean view available here.